缺點： "Baggage Claim"
缺點： "Even after requesting fruit platter as my food a few times, I have not got any food at all. They offered meat options that they had at that time, but no vegetarian option at all."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew, vegetarian food and entertainment all were good."
缺點： "The seating is pretty cramped esp when seat ahead of you leans back."
優點： "The crew was great! The seat is okey!"
缺點： "My honest opinion was about foods they have choices like chicken and fish. But sometimes they might don’t have enough chicken or something cause some people don’t eat fish either like me. Or they’re allergic to fish. But still eat some of the foods except for the fish. Sorry about that."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Excellent caring crew."
缺點： "Limited entertainment selection"
優點： "It got me to my destination Flight attendants were pleasant"
缺點： "I would not fly China Southern again. Lost baggage - returned a day and half later. Seats were uncomfortable - felt like a pretzel for 15 hours. Crumbs were left on floor from previous flight. Cleaning was not thorough. Delayed flight - no explanation as to why, but plane apparently made up time in the air because arrival time was the same. Food was sub-par. Is rice mixed with noodles a thing?"
缺點： "There was an hour delay but the ground crew never announced it over the intercom. Ever ground crew said a different time of when we were going to board."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "The service is excellent, friendly crew, unbeatable price for a round trip to Thailand."
優點： "Professional cabin crew."
缺點： "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
缺點： "Only allow one piece luggage."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "I have been customer of this company for one year. The service is heart-warming. Thank you."
缺點： "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
缺點： "I was transferred to Guangzhou first without prior notice."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Non stop Flight to Guangzhou,Timing of the is good you can start your work earlier."
缺點： "only they serve is chines food , They should have 2 options. they dint have any new movies"
優點： "Decent space for legs, we had second row, didn't pay extra."
缺點： "The service and the manners of staff was horrible. Didn't know how to communicate and just shouted orders at us. Terrible airline. We had to wait for the check in to open because nobody works 1 minute more than they have to."
優點： "Flight was delayed for more than five hours..."
優點： "Not much to like after being delayed."
缺點： "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
缺點： "The food was very Chinese which makes sense it just wasn't to my taste."
缺點： "It was very turbulent, and I felt sick the whole flight. The anncoucements made in English were not understandable."
優點： "It was an inexpensive flight. Flight attendants were nice enough. Drink cart came by several times and one meal was served. Counter for check in opened on time and flight was on time."
缺點： "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline."
缺點： "Horrible food. No beer. Poor selection in entertainment"
優點： "The plane was quite late arriving into our departure airport due to the often challenging weather in both Chongqing (mist and fog) and Guangzhou. However, we made up about half of the lost time. It's a short flight at just 1h 45m so not much to expect or complain about; worked out fine."
優點： "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Everything is excellent"
優點： "I dont understand how an airline can take people on a flight for so long amd not have anything cold to drink. there was no ice for drinks and the juice was left out. all they had to drink was warm jucie and warm flat soda. Ive never been on a flight that ling that didnt offer cocktails either which I thought was total bullshit. the food was horrible but thats common. the flightwasnt the only thing wrong either. the china southern airport was 45*F inside the terminal for my 7hr layover and I froze the entire time. I will never fly with china southern again"
優點： "The food was good and the airline attendant was kind enough to give me a window seat"
缺點： "The fact that I had to recheck my luggage multiple times with no instruction was annoying and uncalled for. That and going thru way to many security checks in China even though I was connecting flights. Taking a flight to Wuhan to get off plane go thru customs then getting back on plane when I already did that was absurd."
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "The price was good and the layover hotel arrangement was very nice. The flights themselves were not very pleasant. The flight attendants were rude, food was mediocre, the wines were bad."
缺點： "The bathrooms, food, flight attendants service and attitude towards passengers was bad."
缺點： "Hard to find help from crew when needed."
缺點： "The flexibility to changes of date of flight if you really need to. End up will pay much more than purchase whole round-trip ticket with other airline. Can't request seat changes even before few days or weeks of the flight. Overall not really feel comfort."
優點： "price point"
缺點： "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "comfortable seat, boarding procedure"
缺點： "Even airplane mode turned on, passenger is not allowed to use mobile."
優點： "Overall, flight, crews, services, airplanes were better than expected"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Everything was super fantastic"
缺點： "Vegetarian food could have been a little better, but it was still very good!"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Friendly Professionalism Promptness"
缺點： "FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)"
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Crew was very helpful with boarding and very friendly and hard-working."
缺點： "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
缺點： "Customer service and organization could improve."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good"
優點： "I didn’t expect to get the food that we did."
缺點： "This flight was over 4 hours and there was only one entertainment option. There were 2 screaming babies the entire flight but that’s just poor circumstances. It was way too warm on the flight."
缺點： "Very limited English speaking programs/movies"
優點： "The staff was very attentive."
缺點： "The food was mediocre"
缺點： "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
缺點： "Only issue was with where to go for transfer to other flight.."
優點： "Still here in China! It was terrible! I will never do this flight again! My flight was delayed way n accommodations was not accommodating."
缺點： "Getting stuck in Nanjing!"
優點： "The food was better although drinks were not enough."
缺點： "Crew were hard to understand. When you ask again they tend to be rude and short. They did not help with luggage. The seat was very uncomfortable. Boarding was confusing because they made us go back and forth."
優點： "Even the short flight, they provided a complete food and that meal was tasty."
缺點： "Communication I called about a luggage but it was very difficult to find some help before fly. But at the counter, crew was very helpful."
優點： "Comfortable seating in business"
優點： "Check in was ok at Delhi airport but the person on desk was new for his job as I could experienced."
缺點： "Wheel chair was requested at Shanghai Pudong Airport but it was not provided even after at gate .They sa8d its not available. i had to walk down. I had to remind them for Asian vegetarian meal. Zip lock tag strip was not placed on my suit case ."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Flight was pleasant"
缺點： "Checked in customer service were not helpful."
優點： "The airplane is very comfortable, crew is super nice and food was really good"
缺點： "For the check in I was waiting for almost two hours in line and then the time was near to the departure time and it was quite frustrating not knowing if you’ll be miss your airplane."
優點： "The airline did its job in getting me there alive and on time."
缺點： "Not comfortable. Cant use phones at all. Crew wasn't very hospitable. Entertainment system wasn't fully functional. They make you close the shades no matter what time it is which takes away the perks of having a window seat."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "The entertainment selection was good."
缺點： "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
優點： "Price was cheap and I got to where I was going mostly on time. Food was fine. Most staff members are friendly."
缺點： "English-language customer service from China Eastern before my flight was nonexistent: I tried to call them to add my TSA-Pre number and frequent flyer number and just kept being bounced around a non-functioning phone menu without ever reaching a person. The planes are old, so you don't have individual TVs, just one for every few rows overhead that shows random Chinese programs, and a lot of the seats are semi-broken (they don't recline, they recline too much, etc.). And they will not allow you to use your mobile phones at all during flight, even in airplane mode (Kindles, tablets, and laptops are apparently okay for some reason)."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The cabin crew were all very attentive. You just rang the call button and they came quickly."
缺點： "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
優點： "Staff was great, Restroom was clean"
缺點： "Food was sparse and only had Chinese food, no western options. Food menu on the screen was unavailable. Entertainment was weak."
優點： "Nothing. Absolutely nothing."
缺點： "The ground support personnel were surely, obnoxious, and clearly untrained in their own policies. There was massive confusion in JFK for the 1st leg of my trip (NYC - Mandalay) regarding the availability of my visa on arrival. China Eastern argued that it was not available, and nearly did not let me board my flight. They were completely wrong, and made my life miserable in the process. Because of this, China Eastern refused to check my luggage through to my final destination (though this has been done many times before), and THEN informed me in Kunming that I needed to pay AGAIN for my extra piece of baggage, though they had already charged me for it in New York. Do yourself a favor and never do business with these creeps - there are too many other available options for air travel."
優點： "Crew, comfort & food were ok."
缺點： "Both legs of flights were delayed with the second one being close to 6 hours late. As a result of which we missed our connecting flight from Delhi to Kolkata. What made it worse was the lack of communication and practically no help on the part of China eastern. I had to buy a new ticket resulting in a loss of about $200. At Delhi airport the CE manager should have met with passengers who had similarly lost their connecting flights and made the necessary arrangements for them and st the expense of the airlines (instead of leaving it to the junior staff )We will not be flying China Eastern ( except for our return and hoping for a better experience).. Also poor entertainment even on the 9 hour Honolulu to Shanghai flight. No movie selection at all."
優點： "Nothing I already"
缺點： "I already mentioned above ,same story"
優點： "Nothing I pao"
缺點： "I paid extra money to pick my window seat but they didn't give me,no veg food,no Indian entertainment"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "We waited nearly two full hours for our bags to be delivered. And no explanation given--at least not that I heard. An agent was sent out after 90 minutes or so, but she gave no explanation, only that the bags were "coming." (She did apologize profusely.) I understand that things happen, but this was a black eye for the airline. Everything else was great."
優點： "vessel itself was clean"
缺點： "flight took off an hour later than expected with explanation being "luggage was taking long to load" which made me miss my connecting flight in shanghai. once in shanghai, someone from the crew grabbed my connecting ticket, ripped it in half and told me to get a new flight with no direction of where to do this. New flight booked for the next day and then bused to some hotel for the night. overall the crew seemed terse and unhelpful. one flight attendant yelled at me on the flight back to san francisco when I asked her I could squeeze past to use the restroom. would not fly again and would not recommend china eastern."
優點： "airport at China was a little bit more organized and he boarding was smoother."
缺點： "The connecting flight from china to JEJU was delayed, not sure if it was due to airspace but we were in the plane for 45 minutes before it took off. Overall no a great experience"
優點： "7 repeated announcements of delay. Flight was supposed to leave at 415 pm, but did not until 9:20 pm. Light rain, no ATC delay in Shanghai, Waiting area is away from the main corridor, with no restaurants and toilets, so it's a hassle climing up and down the stairs."
缺點： "Food and tight spaces."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."