優點： "The simplicity."
缺點： "A closer gate. Some inflight food."
優點： "The crew took care of us during a strange virus affected flight."
缺點： "Chair isn’t comfortable."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
缺點： "We did not make this flight and had to take the train instead"
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "Seats were comfortable, crew was good"
優點： "One of the best service! Thank you!"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
優點： "ANA did great on everything I could expect from a flight."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Everything on time"
缺點： "no outlet to charge phone"
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
優點： "The food, choices of entertainment, and the crew"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
缺點： "late again and hot in the cabin. sat on the runway for a while again"
缺點： "The seat in this airplane was downright uncomfortable."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
優點： "Enough room for relax"
缺點： "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "Great leg room, staff was very nice, food and entertainment was decent."
缺點： "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
缺點： "Not enough English movies/tv shows"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
優點： "Good service."
缺點： "Flight was congested."
缺點： "We were delayed, but I can't say it was the airline's fault."
It was JFK to ICN, 70 min stay, then ICN to PUS. JFK to ICN flight was delayed 1 hour, and arrived at ICN about 30 min late. There was only 70 min stay at ICN to change flight. But because of the delayed arrival, I had only about 30 min to change flight. Koreanair waited for me while I was running to the gate. I almost missed the ICN to PUS flight. I suggest Never take this particular flight connection.
優點： "There were movies."
缺點： "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
優點： "Crew was great and economy seats have above average legroom."
缺點： "Bathrooms could have been cleaned up a bit."
缺點： "The food is usually good on korean air but wasn’t great this time"
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "Everything was good, excellent. No complaint at all!"
缺點： "Perfect no further better service, I suppose."
優點： "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
缺點： "Nothing except flying first class."
優點： "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
缺點： "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
缺點： "The seat were not very comfortable."
缺點： "Attendants were all business, no smiles. Movie selection was limited."
優點： "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
缺點： "I have no complaints."
缺點： "No any fruit available snack Lay over is too long!"
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
優點： "Everyone was very nice."
缺點： "The food was a little odd but that might just have been Korean food."
缺點： "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
缺點： "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
缺點： "Incheon airport transfer has been always bad. Min 1.5h transfer time might be needed unless you are ready to run."
優點： "They fixed my vegetarian meal issue by making sure I get it on the next flight."
缺點： "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
優點： "I love it."
優點： "I loved the service, and comfort"
缺點： "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
優點： "Cleanliness and professional crew."
優點： "Comfortable, easy, great service."
缺點： "food bad, poor selection"
優點： "Service was not bad, was clean and polite crew."
缺點： "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "The staff was friendly and even though it was a quick flight they still provided a light meal. They were very efficient getting people on and off the plane."
優點： "Good service and on time"
優點： "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
缺點： "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
優點： "Everything was perfect perfect service excellent food the best I ever flown so far"
優點： "Food was pretty good too. Great service for the price!!!"
優點： "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
缺點： "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
優點： "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
缺點： "Nothing that I can think off."
優點： "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
優點： "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
優點： "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
缺點： "Refund policy"
優點： "Friendly efficient service by crew at check-in and in-flight"
缺點： "Super tight space with very little leg rooms and no in-flight entertainment"
優點： "Nice crew, food and service"
優點： "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
優點： "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
優點： "Service much better than any other carrier I have flown with.."
優點： "Great food selection;just the right amount."
缺點： "Improve sound system;selection of movies & music selections"
優點： "The incheon airport efficiency, the food Inboard, the transit was food."
缺點： "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
優點： "Everything was great."
缺點： "Baggage claim was terrible."
優點： "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
優點： "It was ok."
缺點： "Not enough entertainment for a 10hr flight."
今天12/27Br0076班機 出包，還說自願退票只退稅。 昨晚上臨時收到訊息，11/27班機改11/28班機回來，讓我們要在週日趕回台北的旅客，只好在晚上11點多，在買兩張不是長榮航空班機，趕回台北，結果ㄧ下台北，就接到訊息，班機BR0076做調動，改為原班機11/27下午3:50正常。 1、請問ㄧ下，昨晚上硬要我們乘客接收11/28班機回台北，沒有在多booking飯店要怎麼辦？要趕回台北的要怎麼辦？ 2、我們給旅行社辦的機票，在今天下午，打電話說，長榮已在改回11/27班機原時間回到台北， 3、很趕的已在昨晚半夜，只好趕著，在買2張不是長榮航空的機票，趕回台北。 4、確在台北接收訊息，以改回原日期原時段。 我們以趕回來的旅客，長榮告知旅行社，不能退費，因為以改回原班機。說只能自願退費，只退稅金。 說是長榮航空告知，兩顆球踢來踢去，沒有辦法全額退費。也沒人可以處理這些問題，妳們說爛不藍，我都快氣炸，很想告知媒體做報島，這樣的行爲對嗎？
Lord Jesus Christ help me please.
Lord Jesus Christ help me please.
the worst food i have ever eaten on a plane. Everything else was good
優點： "Eva does a great job, nice personnel, good food...probably better than most."
缺點： "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
缺點： "Children's meals can be changed a little more, then the amount is a little less!"
優點： "The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent."
缺點： "The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options."
缺點： "A better selection of movies and a bit more legroom."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Crew always very friendly"
缺點： "More comfortable seats"
優點： "Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed."
缺點： "It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "Crew was attentive and nice"
缺點： "More space for economy"
優點： "Very accomodating crew. One of the nicer airlines I’ve flown on. Newer, well maintained clean aircraft."
優點： "There was a decent movie collection to watch."
缺點： "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
優點： "attentive staff"
缺點： "they destroyed my suitcase"
優點： "EVA Air has just got it figured out, solid from boarding to departure"
缺點： "Faster airplanes, or I could pick shorter trips"
優點： "On time boarding and no delays Crew and staff are very professional and exceeds customer's service"
缺點： "Food need some improvement"
優點： "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
缺點： "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
優點： "The people at EVA Air looked professional"
缺點： "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
優點： "Great staff"
缺點： "Food not too good, bad terbulance"
缺點： "The food taste not so good."
優點： "The specifically enjoy the 1st class treatment and excellent foods served by the flight attendants. By pure coincident, a passenger fainted near me, I was able to see the professionalism displayed by the flight attendents."
優點： "Customer Service was great"
缺點： "Afraid that the airline may need a backup plan in case people miss there connecting flights."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "On time, great crew"
優點： "The crew was excellent, very attentive. Liked the movie selection."
優點： "That I was able to get a seat on another airline that got me to Taiwan in time to catch my connection to San Francisco."
缺點： "There was no notice (it was sent to my phone that had no reception so I didn't get the messages until I got home). While others were upgraded to business class I was told it was full. So I sat in economy on Thai Air with bad food, no movies & a smaller seat than on EVA. Very uncomfortable & I am still waiting for some sort of compensation."
優點： "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
優點： "Food, service was great."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "It was a wonderful trip"
缺點： "Seat are too small and have no legs room"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "I traveled with EVA in March and October and ate the same snack in both trips."
優點： "Everything was amazing"
缺點： "Everthing was great"
優點： "Great food, entertainment options and personal space"
缺點： "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Airbus 350. Very good experience"
缺點： "Crew was jumpy. I expect them to be a little more gentle serving food."
優點： "Conformt ,enjoy and on time"
優點： "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
缺點： "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
優點： "lost connection sue ro the Arline , terrible ground staff"
缺點： "lost connection sue ro the Arline , terrible ground staff"
優點： "the flight was on time"
缺點： "the sound system on my seat was broken so I couldn't watch movies except"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was polite. Clean cabin."
缺點： "Electronic entertainment system appears a bit old. Lacks USB sockets."
優點： "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
缺點： "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
缺點： "I didn’t have a pillow."
優點： "Loved the crew, very helpful and attentive."
缺點： "Food could be better. No goodies like toothbrush or paste or sleep mask, but this is minor. Website is really bad and hard to check-in online. They could really simplify the website and allow folks to add their favorite miles in there. just so complicated to do anything on the website."
優點： "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"
優點： "Food was mediocre and passable."
缺點： "Rude behavior of Cathay Pacific Staff"
優點： "Very efficient and courteous, a pleasure to fly with your airline."
缺點： "Don’t change anything!"
優點： "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
缺點： "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."
優點： "Upgraded seats"
缺點： "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
缺點： "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."
優點： "Crew was nice food was great"
缺點： "All good"
優點： "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
缺點： "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
優點： "FLIGHT WAS CANCELLED"
缺點： "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
缺點： "I requested special meal It wasn’t good and I got the food poison which make me sick."
優點： "Entertainment choices, wine, charger"
缺點： "Food Choice and Alcoholic choices"
優點： "Service at every step and level."
優點： "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
缺點： "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
優點： "I made it home"
缺點： "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"
優點： "Entertainment is always highlight"
缺點： "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"
優點： "The crew assisted my wife on boarding the plane."
缺點： "Because of her condition we should get more legroom for her."
優點： "The crew service was very."
優點： "We really appreciated the nice customer service we received from the check in desk!! We were able to upgrade and get our seats together- thank you! Also Cathay Pacific gave us our boarding passes straight through to our final destination which made it possible for us to narrowly make our flight once we were in Chicago. Very grateful for this."
缺點： "Our airplane had technical problems and our flight left 2 hours late, which made it very tight to make our connection in Chicago. This was very hard. We just wish that the delay hadn't been so long."
優點： "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
優點： "They have nice blankets"
缺點： "The seats were hard to move."
優點： "The cabin crew were great. Very helpful and they professional."
缺點： "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
優點： "The crew are very nice and helpful."
缺點： "Wish they would improve the food, the bathroom, and the cleanness of blanket and pillow please. It was such long flights from Boston to Hong Kong round trip to stuck in there. The quality and hygiene are important."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Ice cream on the plane"
缺點： "my main course was not that tasty.."
優點： "Airport cleanliness and free WiFi"
缺點： "Excellent cabine service"
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
缺點： "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點： "Check in staff was friendly and helpful"
缺點： "Refused to serve me food when I woke up."
優點： "Absolutely nothing"
缺點： "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
優點： "I was able to purchase extended seat room for a reasonable price."
缺點： "No free drinks or entertainment or anything to help pass the flight time."
優點： "Comfortable seat in emergency exit row!!"
優點： "HK Express compensated for delay"
缺點： "Fight was delayed 2 hours"
缺點： "Terrible attitude from the staff"
缺點： "Sat on runway 2 hours and then bags delayed 1 hour"
缺點： "They didn’t offer any thing to drink, complimentary"
優點： "Price was good and HK to Tokyo times were good"
缺點： "No entertainment on 5 hour flight"
優點： "Nothing in particular."
缺點： "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點： "Good price to go HK to Tokyo"
缺點： "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點： "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
優點： "Easy flight, nice crew"
缺點： "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
缺點： "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
缺點： "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點： "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點： "Lastminute.com could have answered my emails"
優點： "Low budget and efficient"
優點： "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
缺點： "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
優點： "I just want a seat in a high season!!!!!!!!!!"
優點： "Friendly crew and very organized"
缺點： "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點： "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點： "Price was good."
缺點： "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
缺點： "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
優點： "Easy boarding, and slept the flight."
缺點： "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點： "It was a short flight."
缺點： "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點： "I love when they have great deals on airfare. The late night flight works well for me."
缺點： "Wish the air cooler was stronger and that water was served during the trip."
優點： "Not much"
缺點： "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點： "Price is good"
缺點： "No entertainment, no water"
優點： "I'm glad it was only a three hour flight"
缺點： "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
優點： "Cheap service out of Hong Kong"
缺點： "Lack of seat pitch"
缺點： "網上已check in,但到登機閘門要排完一邊對資料，再排另一 邊查証件，比較愚弄人"
優點： "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
優點： "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
優點： "Great job"
缺點： "Small seats"
缺點： "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點： "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
缺點： "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
優點： "Flight departed on tme and arrived on time"
缺點： "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
優點： "Cheap but on time"
缺點： "Too much promotion message"
優點： "We landed safely and the crew were polite"
缺點： "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."