缺點： "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
優點： "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
優點： "Everything was perfect. Crew was nice."
缺點： "The one think i could think of is if the plane was a little bit bigger."
優點： "The crews made good service."
缺點： "Passengers should select more juices in a service"
缺點： "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
缺點： "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
優點： "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
優點： "Super quick flight - 40 minutes but they still passed out a snack which was a pumpkin pastry and a full bottle of water with coffee or tea. I didnt expect it but was appreciated!"
優點： "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
優點： "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
缺點： "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
優點： "Food snack / water is a plus."
缺點： "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
優點： "I wish crew can at least smile and watch where they are walking"
優點： "Because the plane was not full I can to change my place easy"
缺點： "The plan was pretty old but the price was cheaper so it’s equal"
優點： "Nice crew, empty flight."
缺點： "Took off 26 mins late w no explanation."
優點： "Efficient and friendly service. Great experience. Loved it"
優點： "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
缺點： "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
優點： "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
優點： "Cabin crew is very friendly and host."
缺點： "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
優點： "Realxing in the lounge, tasty popcorn."
缺點： "Loud obnoxious and rude tourist."
優點： "On time food is good"
優點： "Airport was so nice and open and free snacks!"
優點： "Staff, airport were great!"
優點： "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"
優點： "Smooth simple not a problem..."
缺點： "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
優點： "Easy boarding, on time, and friendly crew."
優點： "Polite courteous staff and crew."
缺點： "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
缺點： "It should be connected flight but I pick my luggage and again check inn at counter"
缺點： "The crew was very rude"
優點： "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
缺點： "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
優點： "Polite staff, clean aircraft."
缺點： "Boring food/snack. Small leg room."
優點： "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
優點： "Everything about the flight and the food service"
缺點： "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
優點： "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
缺點： "Just an older plane, otherwise no complaints."
優點： "The lounge was great!"
缺點： "We have not provided a kosher meal nor any drink that was very disappointing."
缺點： "No entertainment on this aircraft"
優點： "The crew was very friendly."
缺點： "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
優點： "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
缺點： "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
缺點： "Very small aircraft. Can't take on your hand luggage roller"
優點： "they actually give you food!!"
缺點： "Viet airline seat is very uncomfortable!!"
優點： "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
優點： "Overall it was a good experience. I flew from koh samui to Phuket. It was an hour. It was seamless."
優點： "The plane was clean and the staff friendly."
優點： "The flight was overbooked so they offered us some compensation and a land+sea transport instead. They said it will take about 5 hours to get to our destination (instead of a 1 hour flight) and that a taxi will be waiting for us at the pier to take us to our hotel. We agreed but it took us 10 hours, due to many delays on the way that were their fault. Abd no taxi was waiting for us when we arrived at the pier."
優點： "No hassle. Organized."
優點： "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
缺點： "We didn’t receive hedphones"
優點： "The snacks were nice and the crew was nice"
缺點： "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
優點： "We may not take Thai airways after our horrible experience with rude crews."
缺點： "Very rude flight attendants .."
優點： "Great services"
缺點： "Sitting in front is better"
優點： "Very nice crew."
缺點： "Sodas or water would have been nice."
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
缺點： "The food quality was poor."
優點： "Have kit to listen"
缺點： "Kit to use the tv"
優點： "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
缺點： "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
缺點： "Todo muy bien todos amables buena comida salio a tiempo"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "Crew food excellent"
缺點： "Could not get comfortable in the seats"
優點： "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
缺點： "boarding using bus!"
缺點： "The plane was delayed about 30 minutes. They should improve this."
缺點： "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
缺點： "No clear direction at boarding for lining up"
缺點： "Delay and the staff not so friendly (flight attend) Halal food have to provide"
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
缺點： "食物差 設施差"
優點： "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
優點： "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
缺點： "Entertainment system and seats are old."
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
缺點： "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
優點： "Great legroom in exit row, staff very friendly"
缺點： "Boarding terrible, utter chaos, seat very narrow"
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Airline was excellent"
缺點： "Immigration in the airport took 2 hours in line !!! Terrible transfer"
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
缺點： "No where to charger my phone."
缺點： "I was travelling with my mom who is on a wheelchair. Crew doesn’t seem to have much experience in handling passenger with special assistance. There was problem transferring her on/off board the plane."
優點： "Attentive staff that managed to squeeze a quick food service on a short flight."
優點： "Although it’s a short one hour flight, a light snack was served."
缺點： "No announcement for boarding, people just line up to be boarded."
優點： "Business class service was great!"
缺點： "Problem accessing the wifi"
優點： "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
缺點： "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
缺點： "The plane was dirty. There were stains everywhere."
優點： "The seats, entertainment and food."
優點： "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
優點： "Very Spacious between seats and very clean"
優點： "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
優點： "The service was very good. Friendly cabin crew & smooth take off & landing."
優點： "Food and drink on board in business class."
缺點： "The music they play for the last hour of the flight is loud and extremely annoying."
缺點： "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
優點： "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
缺點： "Please see what above."
缺點： "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "Crew are nice,but the seat need to improve"
缺點： "The seat need to improve"
優點： "On time"
缺點： "Everything. Bad business class food. Old movies. No inflight service."
優點： "The flight was on time."
缺點： "Bathrooms could be cleaner."
優點： "The seats were comfortable and the in-flight entertainment was fine."
缺點： "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
優點： "crew provided attentive and excellent service. Good food and beverage."
缺點： "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
缺點： "I haven't even made it to my destination yet."
優點： "Excellent as well!"
缺點： "Everything good as well."
優點： "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"
優點： "Overall is great"
優點： "I was surprised to board an A380 to fly from KUL to BKK"
缺點： "In Bangkok we had to get off on the field to board a bus"
優點： "Air conditioning"
缺點： "Not much of a meal and serviced quick then picking up paper before finished eating"
缺點： "All good, short flight"
優點： "Retested additional blankets and got them."
缺點： "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
缺點： "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
優點： "Service is great..."
缺點： "Not sure why all Sabah/Sarawak gates are at the farthest..."
缺點： "Food was lousy"
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "Friendly & attentive crew"
缺點： "Departure delay (10 minutes)"
缺點： "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
優點： "Friendly and helpful crew"
缺點： "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
缺點： "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
缺點： "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."
優點： "Not enough elbow space between fat passengers"
缺點： "Why did the entertainment get shut off more than 30 minutes before landing?"
優點： "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
優點： "The plane was nice and new. Very smooth flight."
缺點： "Toilets could have been cleaned more frequently."
優點： "Crew was good"
缺點： "Food is not good"
缺點： "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
缺點： "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
優點： "Good entertainment system."
缺點： "Food was only one choice - fish (not tasty)."
優點： "Everything on time and smooth. Crew was attentive and friendly."
優點： "On time departure, nice aircraft and entertainment."
優點： "Clean and entertainment good!"
缺點： "Food is mediocre, even for airplane food."
優點： "Service is excellent"
優點： "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
缺點： "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
優點： "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
缺點： "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
優點： "Was a little better but never flying that airline again"
優點： "The plane seemed relatively new and the entertainment system had good choices. The seats were comfortable and business class was fairly empty"
缺點： "The boarding process was chaotic at best. The gate had long lines to go through security for 2 flights departing from that area which caused big delays. The plane managed to be loaded relatively on time but removing baggage from a customer who chose not to fly took almost an hour as compared to the 10 minute estimate. By the time we taxied, I was certain that I was in danger of missing my Hong Kong connection and asked the flight attendant to have the pilot radio American to inform them, I got the impression that my request was a low priority for the disinterested crew and, as feared, I missed my connection which forced a daylong wait in Hong Kong. The plane was a 737-800. Malaysia, unlike it's peers, flies mostly narrow bodies inter Asia as they disposed of all their 777's after the second 777 was shot down. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"
缺點： "We don't recive the e-tkt only the reservition"
優點： "Great food, lots of space, awesome attendants"
缺點： "They lost our luggage but got it to us on a few hours"
優點： "Pilot kept taking detour to avoid turbulence"
缺點： "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
優點： "Not much"
缺點： "I expected more from a business class ticket. Service, rest, food experience"
缺點： "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Flights in time, crew is nice, value for money
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Scoot is always great value for money.
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The leg room"
缺點： "Boarding process"
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
優點： "Crew were good."
缺點： "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
缺點： "Allow us to upgrade class"
缺點： "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
優點： "Can't complain"
缺點： "Cheaper? :) !"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
缺點： "I am not sure why they were delayed."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
優點： "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
缺點： "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew on Singapore airlines were very helpful, friendly and accommodating."
缺點： "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
優點： "Ok time"
缺點： "No free drink"
優點： "on time and departed early"
缺點： "none. is budget airline"
缺點： "Journey / organisation"
缺點： "The flight was delayed for over 30 mins."
缺點： "Boarding process Delayed flight"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
優點： "i did not see any entertainment."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Temperature in cabin too warm on outgoing flight"
優點： "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
缺點： "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
缺點： "It was moving a lot!!! :\"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
缺點： "Disorganized boarding"
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
優點： "Good value. Some leg room in Biz."
缺點： "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
優點： "They were very professional, polite and helpful"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Very basic, all seats are non reclining
缺點： "Get more Customer Services training for the better and for the next level of international services provider...."
缺點： "Flight was delayed - be on time"
優點： "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
缺點： "Take off on time, not 45 minutes late."
缺點： "Boarding on time instead of delay twice"
缺點： "should be on time"
優點： "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
缺點： "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
缺點： "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
優點： "Fast and efficient and low cost budget"
優點： "Nothing really impressive."
缺點： "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
缺點： "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
缺點： "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
優點： "Quick flight"
缺點： "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
優點： "Plane was clean and boarding was efficient. Good value. Flight was on time."
缺點： "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
缺點： "No online check-in. Flight was late. No legroom."
優點： "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
缺點： "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
缺點： "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
優點： "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
優點： "Was on time and cheap."
缺點： "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
優點： "The plane got me to my destination"
缺點： "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
優點： "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
缺點： "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
優點： "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
缺點： "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
優點： "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
缺點： "I wish they had in-flight entertainment, but it's not that big of a deal."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
優點： "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
缺點： "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
缺點： "I am an average height United States male; never have I been so restricted by seat space."
缺點： "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Clean, efficient, new aircraft, very good value"
優點： "Schedule and price were reasonable."
缺點： "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
優點： "Staff onboard friendly"
缺點： "Flight check very slow"
優點： "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
缺點： "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
缺點： "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
缺點： "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
優點： "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"