No refunds for flights that I could not take due to Covid restrictions
缺點： "Repeatedly delayed, almost missed my next flight"
優點： "Hasn’t occurred yet"
缺點： "Hasn’t occurred yet"
優點： "Well coordinated loading of plane. Good food service. Well informed.."
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
優點： "The crew, the food, overall experience was great!"
缺點： "Use less plastic"
優點： "The crew was fine. the seats were not so comfortable in the economy."
缺點： "More comfortable seats."
缺點： "I can’t be more demanding. Everything on the flight were good."
優點： "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
缺點： "No issues that caused us any problems."
缺點： "Terrible customer service."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
缺點： "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
優點： "Very friendly flight attendants"
缺點： "Constant threats about weight of carryons & then didn’t check or weigh anything"
優點： "Baggage made it all the way to Queenstown from Perth"
缺點： "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
優點： "Nice flight"
缺點： "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
缺點： "Not clear that I wouldn't be able to check a bag for my return flight. I flew to New Zealand with a large bag and then when I went to check in for my return flight they told me I couldn't check it to bring it back and my only option was to cargo it, which was not helpful being that the cargo was out of the airport and I needed to catch my flight. I was luckily able to check it on a separate flight my boyfriend was going on. But I would have either have had to leave my bag or miss my flight if he hadn't been there. It should have been more apparent that I wouldn't have been able to check it on the way back. It makes no sense to be able to bring a bag to New Zealand and not bring it back. That was very frustrating and overall I was very disappointed with this experience."
優點： "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
缺點： "Everything was great"
優點： "same as above"
缺點： "unalbe to select seats so we were spread out"
優點： "Quick boarding"
缺點： "Delayed for about one hour."
優點： "Punctuality. Confortable plane."
優點： "The flight was good. The plane is very nice. The in-flight entertainment was good, but you have to pay for most shows/movies. The flight attendants were very nice. The landing was a bit rough. The plane kind of swayed/slide down the runway. But it was raining so it was understandable."
缺點： "Snacks aren't free. They ran out of food before they got to the back section of the plane. Most of the in-flight entertainment is not free."
優點： "Air New Zealand is one of the best air experiences we've had. Employees seem to enjoy their jobs and are usually happy. Very service oriented. Ground staff and check in terrific. Why can't USA folks and TSA figure this out? Updates from flight deck were good and pilot seemed to avoid some expected turbulence. Cabin crew friendly, competent, helpful. Food was very good, nice touch with comp wine. Entertainment options were many and good variety. Hope to fly ANZ again someday."
缺點： "A little weird, to go out of secured concourse and go back through security, again, in Auckland. Safety, I suppose. At least process was fast and efficient and folks were friendly."
優點： "The crew were delightful. Nice cup of tea and a magnificent day for flying."
優點： "Friendly and helpful staff"
缺點： "No WiFi or outlets on aircraft"
優點： "friendly staff, ease of boarding"
缺點： "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"
優點： "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
缺點： "I can't complain about anything with Air New Zealand....I loved each flight with them."
優點： "The customer service was great when I missed my flight."
缺點： "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
優點： "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
缺點： "Over priced check in bag. Due to it not being according to weight. Ridiculous."
優點： "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
缺點： "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
優點： "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
缺點： "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
優點： "$220 to take an extra bag. This is stupid. Why no disclosure about bag fees"
優點： "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
缺點： "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
優點： "Everything! It's Air NZ!"
優點： "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
缺點： "Wasn't all that bad!"
優點： "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
優點： "smooth flight, good treats, great legroom and fun crew!"
優點： "Everything comfy spacious seats row 8"
缺點： "Someone sitting in my seat already!"
優點： "Crew are good, TV shows are included"
缺點： "Charging for movies seems a bit too low cost!"
缺點： "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
優點： "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
缺點： "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
優點： "We made our connection, just barely."
缺點： "Faulty equipment presented as weather problems caused almost hour delay."
優點： "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
缺點： "No complaints here."
缺點： "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
優點： "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
缺點： "The wine was delicious and I wanted more"