優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Excellent crew, good food & movie selection."
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
優點： "Reclinable seats."
缺點： "The food!! The lights could be dimmed as it was a night flight."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Great plane and staff"
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
缺點： "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
優點： "The crew"
缺點： "Seat comfort"
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Face recognition was amazing"
缺點： "Too hot on plane"
優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"
缺點： "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
缺點： "We did not get two of baggage at the destination."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "I really like the spaciousness, the plug ins and general service"
缺點： "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
優點： "Great crew service. Among the best ever."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "Arriving more or less on time"
缺點： "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點： "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "Except for my negative comment, a good flight."
缺點： "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
優點： "Flight was quick, professional, friendly."
缺點： "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
優點： "Take off and landing"
缺點： "Layover time"
缺點： "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
優點： "How great everyone was and smooth sailing."
缺點： "Made sure the flight was not over booked."
缺點： "Flight was delayed for 4+ hours"
優點： "Crew were very good."
缺點： "No vegan food available."
缺點： "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
缺點： "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
優點： "The bread was fresh and food better than other times"
缺點： "Crew is always aggressive and unfriendly"
缺點： "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
缺點： "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
優點： "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
缺點： "Explain me to take the bag on time.it was almost left in the airport."
缺點： "Excelente aerolínea"
優點： "The crew was efficient and friendly. The plane took off on time and landed on time."
缺點： "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
優點： "Flight was delayed 4 hours with no explanation"
缺點： "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
缺點： "My entertainment device did not work the entire flight."
優點： "Flight was on time."
缺點： "Food could have been much better in comparison with other airlines."
缺點： "Not much legroom."
優點： "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
缺點： "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
優點： "Onboard crew was friendly. Dinner was good"
缺點： "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "Everything was fine"
優點： "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
缺點： "Plane left more than 40 minutes late with no explanation or apology."
缺點： "I don’t know why they keep making boarding with stairs and bus."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "The plane arrived in New York smoothly"
缺點： "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
優點： "Plus seat was good. On board crew was nice."
缺點： "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
缺點： "The flight was late, real late."
優點： "Plenty of seat space"
缺點： "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
缺點： "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
優點： "Service was great, flight was on time and I really enjoyed everything"
缺點： "Little turbulence but overall it comes as usual so it was worth the flight"
優點： "The service"
優點： "The fresh bread and cheese."
缺點： "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
優點： "Charmingly nice crew and involving captain"
缺點： "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
優點： "The airbus 380 was great and the staff very nice"
缺點： "Too mych bad smells after a few hours"
優點： "Staff was nice"
缺點： "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
優點： "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
缺點： "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
優點： "Flight was only 50% full. Room to spread out."
缺點： "Leg room cramp. Flight arrived late as a result missed connection home."
優點： "Good service all around, personnel pleasant"
缺點： "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
優點： "the Airline"
缺點： "The Airport, Security, Boarder control."
優點： "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
優點： "It was a 30min flight not much to say The crew on the ground really took care of us"
優點： "Friendly crew and exit row had nice legroom."
缺點： "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
缺點： "Food was not good."
豁免更改費用。 搜尋到 畢爾巴鄂的彈性機票