優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
缺點： "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
優點： "Service was excellent. Crew did not accept tip. Food could be better."
缺點： "I was pleased with all."
缺點： "I'm still stuck in LAX"
優點： "Overall excellent"
優點： "Seats and service"
缺點： "No complaints"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Friendly staff and great food. Cabin was spacious even for Economy."
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
缺點： "crew not able to understand English"
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Great service. Crew are kind and friendly!"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "limited movie selections"
優點： "The crew were fantastic and the meals were pretty good"
缺點： "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
缺點： "VGML food was not good. Needs significant changes"
優點： "Very comfortable. Lots of room, wonderful crew."
缺點： "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
優點： "The staff was polite and professional. We have no complaints at all."
缺點： "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
優點： "Excellent food and service"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
缺點： "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
優點： "Lots of entertainment to last the entire flight"
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "This was a great flight- there were lots of movies to choose from, and the meal was one of the best I've ever had on an airplane. Plus, there was ice cream. ANA is probably my favorite because they always give me ice cream. They also offer me drinks often, and when I asked for water they gave me a bottle instead of just a cup. Since passengers tend to get dehydrated while flying, it was nice to have water that I could sip whenever I wanted."
缺點： "There could be a little wider range of entertainment, but otherwise the flight was fantastic."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
優點： "I love the politeness and caring attitude of the ANA staff. Whether I have traveled for over 24 hours to get to Japan and am exhausted or am leaving Japan and am emotional because I am leaving family, I am well taken care of. (Maybe you could give Air Canada's stewardesses tips on how to be as good as you."
缺點： "The fact it is 450$ to reschedule a flight that was under 1000$"
優點： "Everything was clean and nice."
缺點： "the western food option in economy was a little bland."
優點： "The crew is offering drinks every 2 hour or so. Which helped for a long flight."
缺點： "The food. No vegetarian option. A bit salty."
優點： "Friendly attendants, cozy seats, lots of food, everything is satisfying."
缺點： "The only cons is food: it tastes plain and boring. The entertainment content is a bit too out of date, which is not a very big deal to me."
優點： "New plane, food"
缺點： "No complaints"
優點： "My hostess was incredible. She was nice, genuine, and was able to accommodate everything that was asked if her."
缺點： "Not much I didn't like"
優點： "Movies selection is great. Seating space is comfortable."
缺點： "Boarding process could’ve been smoother"
缺點： "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
缺點： "No complain . It’s singapore airlines and not dirty air India or jet Airways"
優點： "Entertainment system ok"
缺點： "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Dim sum between Hong Kong & Singapore."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Boarding was great. Staff was cordial. Excellent flight."
優點： "Crew very friendly"
優點： "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
優點： "Very attentive and super awesome crew."
優點： "Seats more comfortable than premium economy, staff more helpful!"
缺點： "Food was ordinary"
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
缺點： "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
優點： "Efficient, comfortable."
優點： "Staff was polite and accommodating"
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
優點： "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
優點： "Excellent crew services"
缺點： "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
優點： "crews were helpful"
缺點： "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
缺點： "All good"
優點： "Great service always"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "Friendly, attentive crew. Clean plane."
缺點： "Cramp set space. Lack of movie choices, not all had closed caption."
缺點： "Kids playing and out of control and the flight attendants wouldn't do anything."
優點： "Best serves ever will fly every time"
優點： "the crews were very polite and very helpful"
優點： "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
缺點： "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
優點： "The wonderfully kind and friendly air hosts and hostesses"
優點： "The seat comes with foot rest attached to the front seat."
缺點： "I asked for decaf coffee and the attendant totally forgot about my request."
優點： "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
優點： "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
缺點： "Segment Delhi to Singapore."
優點： "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
優點： "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
缺點： "Same food options as previous flight Not as many movie options as the longer flight"
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
缺點： "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
缺點： "The movies choices in the in-flight entertainment were wanting."
優點： "Service and Operation"
缺點： "The plane ... its old, in need of a new interior as things are falling off and dirty ... Flew business class and although the service makes up for the old aircraft, i think SQ can do so much better !!!"
優點： "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
缺點： "the food I pre-ordered wasn't available in one of the meals (premium economy class)"
優點： "every thing was ex best flight I have ever went on. I would rec your services to anyone."
優點： "just like the flight to FRA the return was outstanding. The crew was extremely helpful and upbeat. I was in seat 31H (more leg room this time) and I was able to observe their interactions among themselves. I can truly say they enjoy their jobs."
缺點： "nothing this time"
優點： "Large aircraft (777) for a short jump Great in seat entertainment Roomy seat in Econ"
缺點： "That I couldn't come back on the same airline!!"
缺點： "the crew are bossy and sometimes unhelpul"
優點： "Decent flight and good food"
缺點： "Its a wrong wrong idea to travel to Seoul and then to SIngapore. Heavily tiring trip. I doubt i will fly SA next time"
優點： "Drinks (3x service on a 5 hour flight) and food were pretty good."
缺點： "B777 seat pitch is better than A330."
優點： "The flight attendants do a great job of making this long flight as comfortable as possible. The check-in process was smooth and effortless, as was checking and retrieving my luggage. The attendants also went out of their way to make sure that I received a vegetarian meal, even though it wasn't marked on my ticket."
缺點： "I had a little trouble figuring out how to mark my meals as vegetarian when I bought a ticket, so for both of my flights I had to specially request vegetarian meals. I was told they may not be able to accommodate, which was frustrating. However, they managed to find food for me without any problems, so it worked out in the end."
優點： "Entertainment Nice crew from Japan"
缺點： "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
優點： "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
優點： "The crew on this particular flight were incredible. They went above and beyond on every aspect. The best service I've ever received on a flight and I fly 40-50 times a year."
缺點： "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."
缺點： "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
缺點： "Needs more leg room"
優點： "Plane landed early"
缺點： "Old plane and old seats."
優點： "The entertainment on the touch screen is pretty good. Economy seats are pretty good and have decent leg room."
缺點： "The world is turning to vegetarianism and I think that all flights should now have a veg and non-veg option by default and it should not be a necessary special meal as such. The Ovo-lacto meal that was given to my wife and I was OK compared to the actual vegetarian option that was present on the menu. The airline should inform passengers in advance that a certain leg of the journey would have vegetarian options."
優點： "service was top notch"
缺點： "wish economy chair could recline slightly more but I understand its all about space."
優點： "many choices of movies, tv and music program. great service on board"
缺點： "delay for one and a half hours"
優點： "Staff was friendly"
缺點： "More water should be offered throughout the flight"
優點： "Very impressed with the quality of the entire experience."
缺點： "Wishing there was free wifi connect."
缺點： "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "Interiors ambience service attentive and courteous"
缺點： "Generally there is no complaint had a senior cabin attendant who was rather cold"
優點： "The overall experience was very good and smooth running"
缺點： "The food selection and presentation was a bit less in quality than flying ANA. Lack of WiFi was also notable."
優點： "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
缺點： "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."
缺點： "I felt the food was stale and not good at all."
優點： "On time flight, good service."
優點： "The connection timing is too tight and we ended up having to spend a night in Hong Kong. Very poor planning by Cathay"
缺點： "Missed flight"
優點： "Good entertainer"
缺點： "Service good"
優點： "Over all very good"
優點： "Overall one of the better airlines I've flown. Nice and attentive crew. Good food and pretty comfortable flight. Didn't really feel like 15+ hours."
缺點： "Nothing to add here, no complaints!"
缺點： "always delay departure flights"
優點： "Late departure but kept informed. Food good."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "The flight departed and arrived on time."
缺點： "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "Seat was very uncomfortably"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "Crew were friendly and premium economy seats were spacious and comfortable"
缺點： "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The food was okay which is much better than the outbound flight."
缺點： "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
優點： "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
優點： "Food was good"
缺點： "Service was very slow. Only one person was serving. We had dinner at 10:15 pm and they did not had some of the beverages that were on the menu"
優點： "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
缺點： "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
優點： "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
優點： "Service, food, staff—all excellent!"
缺點： "The cabins on both flights were too warm."
優點： "Food, frienly personnel. Helping the customers. Plane was warm and nice..."
優點： "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
缺點： "Check-in was very slow."
優點： "It was okay"
缺點： "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
優點： "Staff was friendly"
缺點： "Seats too narrow and no leg room."
優點： "The crew was outstanding in serving us. The food was decent."
缺點： "The boarding experience was not good. There was an hour delay in a poorly air conditioned gate area. Also, there was not good explanation given in English concerning the delay."
優點： "friendly service, excellent crew, comfortable seats Actually it was my daughter recommendation to fly Turkish Airlines as she flies it almost exclusively We love Turkish Airlines As for Istanbul airport, I had an excellent experience while transiting. Well equipped, clean, nice restaurants and food Good experience overall I loved my flight"
缺點： "turbulence throughout but this is beyond your control I know, we just had nasty weather not on our way from Los Angeles to Istanbul though"
優點： "With some reason, everything was smooth at Istanbul compare to SFO."
優點： "Staff was very good"
優點： "Very good legroom"
缺點： "We had to wait about one hour after sitting."
優點： "Was surprised to get a full meal on such a short flight. Very good food."
缺點： "Pretty average flying experience. The plane looked older, but that's nothing unusual"
優點： "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
缺點： "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."
優點： "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
缺點： "Nothing. Excellent experience"
優點： "Efficient transfer aside.from long security process. Beautiful plane."
缺點： "Long security process. Limited leg room."
優點： "The food and comfortable plane and nice staff"
優點： "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
缺點： "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
優點： "Everything was great."
優點： "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
缺點： "The seats were not as comfortable as in the Airbus for the transatlantic flight."
優點： "Clean and computable plane, very good meals and quick handling for departure"
缺點： "Nothing !"
優點： "food + entertainment"
優點： "A great crew"
優點： "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
缺點： "all movies offer subtitles, can't turn off which some people might feel disturbing"
優點： "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
優點： "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
優點： "Included meal and entertainment"
缺點： "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
優點： "Everything was great!"
缺點： "The fact the airline didn't compensate us even though we missed our connection flight"
缺點： "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
優點： "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"
優點： "Free food and movies for a 1.5 hour flight, amazing!!"
優點： "Excellent service"
缺點： "Going on the bus to the plane"
缺點： "Yolculuk genel anlamda iyiydi fakat bagajim kayboldu. Thy gibi bir kurumda bagaj kaybolmasini anlayamiyorum. Tum guvenimi kaybettim."
缺點： "food and entertainment package was not at all good. co-passenger drinks heavily and makes me uncomfortable as she was totally unbalance"
優點： "Entertainment system was great. I asked for an extra legroom seat when checking in (because I'm 6ft+), and this request was entertained for both me and my wife."
缺點： "The 2nd meal didn't have any protein and didn't taste very good. The seats are generally tight for anyone who is taller than 6 ft."
優點： "great food!"
缺點： "The plane is always so far from the gate - no one boards in any order (in economy) and it takes much longer than it should"
優點： "The food was okay"
缺點： "The flight was bumpy and the cabin crew had language issues, not easily understanding English"
優點： "First experience with Turkish Air. Pleasantly surprised. Crew was very efficient. Food was good, compared to other airlines. Departure/arrival was timely."
優點： "Food was good, boarding was organized"
缺點： "Monitor did not work"
優點： "ABSOLUTELY TORTURING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
缺點： "DISGUSTING CUSTOMER SERVICE"
缺點： "We were on an international transfer from a Turkish to Turkish flight. But the line, security process and boarding at the gate was absurd. There has to be a better way"
缺點： "The whole experience was terrible. Bad comfort, food, entertainment, crew, etc. I also left my phone in the seat pocket in front of me and have filled in the form they asked me to. I am quite sure that no one has the phone because I have a tracker on it. I am quite sure that they are too lazy (and don't care) to even have someone look in the seat pocket in front of the seat."
缺點： "cabin not so clean, no foot rest. But crew good service."
缺點： "The food"
缺點： "I haven't even made it to my destination yet."
優點： "Excellent crew. Good food. Comfortable seats even in coach."
優點： "Excellent as well!"
缺點： "Everything good as well."
優點： "Everything was great!"
優點： "Attentive flight attendants ."
缺點： "All acceptable"
優點： "Air conditioning"
缺點： "Not much of a meal and serviced quick then picking up paper before finished eating"
優點： "Food was good and staff was always with a smile in their face"
缺點： "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
缺點： "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
缺點： "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
優點： "The food and check in is better flying from HK to KL.."
缺點： "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
優點： "There was not much entertainment for kids .. and a"
缺點： "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
優點： "comfort and entertainment"
優點： "They provided us with a hotel to stay in until everything was arranged."
缺點： "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
優點： "On time. Good food Good flight attendant service"
優點： "The flights were on time :)."
優點： "The crew were friendly although some of the announcement was not clear."
缺點： "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
優點： "Nothing other than the connection time and the airport was good."
缺點： "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
優點： "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
缺點： "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
缺點： "There wasn't a food preference option when booking through kayak."
優點： "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
缺點： "Very old plane equipment Short seat pitch limits economy class passenger comfort"
優點： "On time flight"
優點： "The early arrival, and the service"
缺點： "Nothing really"
缺點： "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."
優點： "On time departure, clean aircraft, generally friendly staff/crew."
缺點： "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
優點： "Crew were awesome. Could not do enough for you. Very personable too!"
缺點： "Security at Adelaide very slow and under resourced."
缺點： "Very uncomfort flight, very bad timing, Food is not good"
優點： "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
缺點： "Food was okay but entertainment was non existent"
優點： "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
缺點： "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
優點： "Fodo was great."
缺點： "No entertainment system"
缺點： "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
優點： "New aircraft Improved entertainment system More baggage allowance"
缺點： "Tight seat pitch at 30 inches only Poor food"
優點： "Everything on time and smooth. Crew was attentive and friendly."
優點： "Staff are courteous"
缺點： "Departure was delayed an hour"
優點： "Routing convenience if you are heading to Kuala Lumpur."
缺點： "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
缺點： "Crew Service is horrible. They get angry very easily."
優點： "spacious seat at row 5"
缺點： "The fish is merely edible. No IFE available."
優點： "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
缺點： "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
優點： "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
缺點： "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
優點： "Direct Flight"
缺點： "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
缺點： "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
缺點： "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
缺點： "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
優點： "Plane seemed new and the seats were comfortable in Business class. Crew was efficient."
缺點： "Food was stale cellophane wrapped bread and croissant that I did not eat. There is no alcohol served on any Malaysian flight of less than 3 hours. It was a bus boarding that was delayed by weather supposedly but the Tiger Air flight that was due to depart from the same gate area 35 minutes later actually took off on time before our flight. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
缺點： "Everything but price. Wouldn't take it again."
優點： "Food for terrible, unpalatable, too much chilli and cooked to mush. Flight was very bumpy, and one crew member was telling passengers all about his many experiences with turbulence in a very loud voice. My 7 year old was terrified listening to him. He should be fired!"
優點： "My conference ended early, and the helpful gate agent got me an earlier flight to Kuala Lumpur. Excellent service and attitude."
優點： "Great take off and landing Excellent good Loved the Hospitality"
缺點： "Captain's announcements was not very clear"
優點： "Nothing except the pretty face of the air hostess. Though the KLIA was good except for the airlines services."
缺點： "We were first told to queue in the C counter for check in and baggage drop,after about half an hour lining in the long queue, when I reached the counter, the lady staff on scanning my passport talked to someone over the phone and told me that I should go to the counter Ĺ 16, as the fight is " 70% overbooked" and "not everybody can fly today". I told her that I was already checked in using Internet and that just needed to drop my baggage and get the boarding pass as I had not done that, she told me whatever you need to tell, go and tell tge staff at the L counter. Then I went to the L counter, they had group check in, display, I queued in and when I reaches the counter, they asked me where you have to go, I replied MH 114, Karhmandu, then they said no seat today, I again replied with whole story once again. I finally got my boarding pass and luggage checked in. During flight, when I once asked fir water, tge reply was " I can't give you whiskey as it is finished". I again repeated, the reply was we can give you water but no whiskey. I was shocked, my friend sitting beside me said " who has asked you for whiskey?". I am still thinking why he said and even mentioned the word whiskey?? I never drink an alcoholic drunk, am a teetotaller. We arrived Kathmandu airport on time. But i am still waiting for my luggage to arrive a day after. They said, 120 baggage didn't come in the flight.When I called the airlines Iver the phone today, local office and airport,I have been told to reconfirm thebaggage again in the afternoon, as sone of the 120 luggage are still not coming today. They didn't even record my baggage delay complaint yesterday as it was too crowdy at the counter.they took the tg no only on white sheet of paper. Overall the worst air travel experience of my life. I kept my coffee cup waiting, while of theflight till I landed, tge crew staff told me they couldn't serve coffee as tge weather was bad. I don't know what they meant by " bad weather", tge flight was overall without any major turbulence,."
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