- 班夫沒有大機場。 而需要由卡加利國際機場的機場提供服務。
- 想找飛往班夫的便宜機票？25%的用戶找到以下價錢或更便宜的班夫機票：台北 臺灣桃園國際機場出發單程NT$ 11,781，來回NT$ 15,494, 高雄市出發來回機票NT$ 24,876
缺點： "Everything. The best I I"
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "didnt make it to tokoyo"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
缺點： "Food was not good, seats not comfy"
優點： "Attendants were friendly."
缺點： "Flight was late."
缺點： "Small plane. No cabin space for carry ons."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
缺點： "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
缺點： "Food was ok and limited entertainment"
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
缺點： "The VOML food"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
優點： "Best leg space, new air crafts, kids gifts"
缺點： "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點： "Very friendly staff, happy to explain and let us try the lemonade drink"
缺點： "would have preferred more asian food options"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "Japanese quality is good quality"
優點： "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
缺點： "Entertainment, the variety of film is quite limited but they have good Japanese movie."
缺點： "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
優點： "nice sevice"
優點： "Everyone crew members was very friendly and helpful. I"
優點： "Excellent service and food"
缺點： "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "Very comfortable and nice lighting. Not too bright"
缺點： "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
缺點： "Wish it was easier to book gluten free meal"
優點： "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
缺點： "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
優點： "Excellent service"
缺點： "Movie choice is very limited."
優點： "Food is good. Flight attendants are nice"
缺點： "On-flight entertainment has very few movies selection. TV screen can't be tilted"
缺點： "The fact it is 450$ to reschedule a flight that was under 1000$"
優點： "Everything was clean and nice."
缺點： "the western food option in economy was a little bland."
優點： "Ground Staff and Flight were very courteous and helpful."
缺點： "Entertainment and food quality needs to be improved"
優點： "Everything was fine, in fact quite good... until I realized that I had left an item in my front pocket, before I continued on to Chicago."
缺點： "I'm very upset that the Kindle that I reported missing while I was on a layover in Tokyo from Flight NH 0956 on Nov. 17th 2015, was not turned in. I was in seat #30D. I filled out the necessary forms, the plane was still at the airport, but I had to board my next flight beforer eceiving any confirmation that the Kindle was located. I fully expected it to be turned in. I flew ANA Nippon Airlines especially because of their reputation for excellent service. I counted on the honesty of the flight clean up crew, and expected my Kindle to be found & returned. I didn't hear from the airline the next day, so I called Nippon in Tokyo. They did not HAVE the Kindle. It was then considered 'lost,' I received this same request about the flight from KAYAK and I didn't receive any response from YOU. This is the second time I'm writing. Now you say that this isn't the proper format for a report to you. I am not even able to cut & past e this report to you. My frustration has reached it's limit. I espect to hear from you and to compensate me for my lost item. You can contact ANA on my behalf. Sincerely, Robin Shelley Lieberman"
優點： "Flight took off and landed safely :) food was available. Great movie selection"
缺點： "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
優點： "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."
優點： "Very comfortable seats and great movie options! Crew was very attentive."
缺點： "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
優點： "Oriental vegetarian meal was thoughtfully organized and tastes well."
優點： "Liked the service and inflight movie and such"
優點： "I like the service."
缺點： "The Taiwanese food wasn't really that great. I hope they can change the menu."
優點： "Everything. They fed us and it was just a short flight."
缺點： "Very shock during flight."
優點： "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
缺點： "The food from ICN to TPE was not good, but the return meal wasn't so bad."
優點： "I like the food, the crew was so cheerful when you board the plane."
缺點： "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
缺點： "All of the meals were very good except for the last meal on the return trip to Houston from Taiwan. The pesto chicken was terrible. Even though I only ate a few bites of it, it gave me food poisoning for which I am still suffering from this evening. The food poisoning included chills, nausea, stomach spasms and diarrhea."
缺點： "See comment above as I entered it in the wrong section."
優點： "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
缺點： "Outdated entertainment system that does NOT have a touchscreen"
優點： "easy helpful checking,boarding and clean plants with meal service. On time helpful stewardess and friendly approach"
缺點： "Meals basic but food and wine free, no entertainment on board"
優點： "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
缺點： "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
優點： "Clean. On time. Efficient friendly service."
缺點： "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
優點： "We were on the hello kitty theme plane so was a wonderful experience"
缺點： "No usb to charge electronics"
優點： "No delay, helpful crew,nice foods"
缺點： "It was good to be with eva air.."
缺點： "check in at SFO was chaotic on the outbound flight, and the guy at the counter really fought me on the price of my surfboard bag. he wanted to charge me $300, when it was really only $100 for the size of bag I had. I called ahead and made sure of the size limit for the $100 fee and even went and bought a new bag to hold my boards specifically to fit. Also, had to go to a separate counter and wait in a separate line to pay the fee, which took quite a while and seemed VERY unnecessary."
優點： "Service is excellent"
缺點： "Just the seats too hard"
優點： "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
缺點： "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
優點： "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
缺點： "Movie selection was very limited, food was tough and hard to chew."
缺點： "Equipment not ready. Flight delayed with little explanation."
優點： "Everything: compfortable seats, wonderful cabin attendants, special help for this elderly passenger. I missed a vegetarian meal (probably my fault), and a flight attendant insisted on giving me hers."
優點： "Smooth flight with little turbulence."
優點： "Good 3 hour flight"
優點： "on schedule, clean"
優點： "Very clean and I think they upgraded us to business class!"
優點： "Very nice staff!"
優點： "Was ok in.comfort and crew really nice"
缺點： "Nothing, liked it all thanks"
優點： "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
缺點： "Uncomfortable seats."
優點： "Food was good as was the crew! Flight a little late but no big deal"
缺點： "Needs more choice/quality for movies. Got stuck in window seat, couple next to me slept so I was trapped!"
優點： "Smaller plane than the ocean crossing, but still very comfortable for the much shorter leg. Flight attendants are all very beautiful. Transit in Taipei was smooth and well managed, EVA Air has never misplaced any luggage on my many trips to The Philippines."
優點： "Good Customerservic."
缺點： "It's possible to told all the costumes that if they r sick or fought please wearing the mark . Thx you"
缺點： "Same for food as above. Also I was asked to check in my carry on which I had not planned to check and was damaged when I got it back."
優點： "Same as above"
優點： "We were comfy and the crew was good on board."
缺點： "The boarding process was a mess. It wasn't clear when we were supposed to board. They never announced anything. It took forever. People were confused as to when and where they were supposed to go. They were very late too. The bus was very crowded. You need a lot more training for those employees working the gate in Taipei"
缺點： "The leg room for economy class is not that spacious enough. It's hard to sleep because it's not comfortable."
優點： "The food served was good compared to other airlines. Boarding time was pretty accurate with a slight delay. The inflight entertainment had recent blockbuster movies in their library."
缺點： "The interface of the entertainment screen could do with some upgrading, but overall the experience was good."
優點： "Being upgraded to business class"
優點： "Hello Kitty!"
優點： "The food, the attendants, the entertainment, the seating. Overall great experience flying around the world!"
優點： "The processes were smooth and the staff in general was very professional."
缺點： "The movies kept stopping and starting, stopping and starting, over and over again. I bought it to the attention of a flight attendant who said she would reboot the system if it continued but she never came back."
優點： "Great ride."
缺點： "No complaints."
優點： "Crew are always friendly, plane clean"
缺點： "It's an older plane, the second leg of my trip always seems to damper my experience. Seems to be stuffier for some reason. It would be nice if we can select a seat as per first leg of trip. FYI I was travelling from Toronto to Taipei, Taipei to Manila."
優點： "On time departures and comfortable seating."
優點： "Same as above. Good crew and comfort."
缺點： "Could have used one more water offering in the middle of the flight, though I'm sure I could have just rang the attendant for it. No real complaints."
優點： "If you're looking to fly cheaply to various locations in Asia, EVA Air is a reasonable way to go. They're professional, courteous, and got me where I was going on time with minimal drama. Also, if you happen to fly on a 747, EVA is one of the few airlines that uses the upper deck for economy class. Grab a seat up there. It's smaller, so much less noise from other people, and there are cool storage bins by the window seats because of the curve of the airplane."
缺點： "EVA keeps its costs down, I'm guessing, by buying older planes from other airlines. The flight from Seattle to Taipei was the first intercontinental flight I've taken in ages that didn't have any electrical outlets. The entertainment system was passable but old, with low-quality sound and picture. And the food was, well, everything you expect airplane food to be. It was mostly flavorless and on the weird side."
優點： "Nice crew, decent food"
缺點： "Seats even narrower than the 777-309ER"
優點： "My emergency row seat"
缺點： "The food was iffy, but w/e"
優點： "For economy class the seats were not cramped and had some space to them."
缺點： "Lack of selection for food."
優點： "Everything was exceptional"
缺點： "The flight was delay and this the frist time I ever been delayed in my flights experience."
缺點： "Business class seats are old and not all that comfortable."
優點： "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
缺點： "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
優點： "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
缺點： "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
優點： "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
缺點： "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."
優點： "Boarding was well organized and the crew was very nice."
缺點： "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
優點： "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
優點： "T has good customer service. Good media selection"
缺點： "The seats are pretty narrow and not enough leg room"
優點： "The crew was very nice. The flight was safe"
缺點： "Only pork was served. Every movment of the back passenger were felt."
優點： "Clean plane."
缺點： "The dinner upset my stomach, leading me to get sick once I got home."
缺點： "不論check in , 登機，等行李，所有效率都很低"
優點： "Courteous and professional staff. Excellent food service."
缺點： "Seats were not that good. Needs upgrading."
缺點： "missing baggage"
缺點： "Cramped seating"
優點： "food and crew members were great."
優點： "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
缺點： "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
優點： "Flight was short"
缺點： "The crew had the same problem as from LAX to TPE. A guy kept talking loud and the entire flight could hear him."
優點： "Plane was clean and food was okay. Quiet flight and staff was helpful."
缺點： "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
優點： "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
缺點： "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
優點： "There were screens on the headrest in front of us and they had new tv shows, music and movies all for free. The flight crew was nice."
缺點： "The seats weren't comfortable but the flight was less than an hour. The food wasn't very tasty but i think it's because it wasn't "American" food so it was just a different."
缺點： "It catered to our unique (Muslim) food and satisfied our needs. They paid special attention to my physical needs that required a wheelchair. The cabin crew were especially helpful. Thank you!"
優點： "Taipei is a nice airport to make connections through, with amenities on par with Seoul. Seemed much cleaner and more relaxed than other airports in the region that I've flown through in the past, such as Guangzhou or Hong Kong."
缺點： "Flight departed 25 minutes late, but Taipei is a nice airport to make connections through. Still had to go through security between arrival/departure gates, but lines were short at our time of night. Crew seemed a bit tired, since this seems to be the last leg of their shift before rotating out in BKK before the plane goes on to Amsterdam."
優點： "Space was good. Seats were just right space from one another"
缺點： "We were assigned seats apart from my companion"
缺點： "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"
優點： "Decent food & friendly staff. good selection of movies."
優點： "Being on a Classic Comfortable Jet Aircraft.. Pleasant surprise... Thanks for the memories."
缺點： "GREAT flight... Textbook.. Perfect Thanks for the beautiful landing..."
優點： "Seat, entertainment, service"
缺點： "Not on time. Flight delay not due to weather but due to ground crew didn't have everything ready for plane to depart. 1.5 hrs wait at terminal and 1/2 HR wait inside plane."
優點： "The flight crew and services were adequate and hospitable. Boarding and landing time were on time without delays."
缺點： "The food was just satisfactory; tasted like a bento box you can get from a convenience store. The entertainment screens were quite troublesome to watch. Even with the brightness turned at maximum value, I had difficulty in making out what was happening on the screen."
優點： "Again, the cabin attendants were professional and kind and helped me when I needed it."
缺點： "They were a bit strict about how many glasses of red wine I could enjoy...but it wasn't a problem. I would have liked one or two more..."
缺點： "china airlines giving wrong flight statuses they fly earlier . and they don't have consideration!!"
優點： "The food."
優點： "Food and movies were good"
缺點： "All four flights were delayed"
優點： "Staff tries"
缺點： "Cramed seating, not enough time for transfer to connecting flight. Horrible food"
優點： "Nothing! The flight is delayed the plane is old the blanket are used!"
缺點： "The same the flight got delayed too!!! And me and my daughter don't sit together why she cried!!!!"
優點： "Food was decent, got fed twice with drinks during both my 15 hour flights from taipie to JFK and back. Entertainment on board is great with touch screen monitor and decent movie collection."
缺點： "Two out of two times was there delays without informing the passengers till 5 mins until departure. Staff doesn't seem to care if kids or passengers run around during turbelence or lift off. Outlets in seats are awesome, unfortunately they we're not compatible with any of our US tech as they drew too much power. Staff as a whole seemed either rude or uncaring. Refused to rule in unruly or disruptive guest. Seats and space we're overall cramped though unsure if that is due to me simply being larger than the typical Asian demographic. At the end of the day, I would never ride China airline's if I could help it."
優點： "China Airlines was notorious for the poor safety standard couple decades ago, and I stayed away from this airline for a while. I went traveling with China Airlines this time, which included long haul flights this time, and I found the experience very pleasant. Food was good, flight crews were helpful and friendly, and the ride was smooth. The flight was not expensive, perhaps because their poor safety record in the past, so the cost performance is definitely better than most of the other airlines. I will definitely keep the option of flying with China Airlines in the future."
缺點： "The transfer at Taipei was terribly inefficient, there was a long queue as apparently only one security scanner was working."
優點： "Screen on the back of the seat. Flight attendants were nice Leg room was sufficient"
缺點： "3 crying babies meant nobody could sleep well. Flight attendants did nothing about it. Took almost an hour to get headphones and they were the cheap earbud version that hurt your ears The movies kept freezing while I was watching them. Two of the movies got to the point where they were unwatchable because they would freeze and skip major parts of the dialogue. It was like watching a flipbook The omelette for breakfast was sketchy Lack of remote meant I had to keep raising my arm to touch the screen"
優點： "The boarding was fine, and there were no major issues."
缺點： "The food was really quite bad. Waited on the tarmac for a while, so our flight was a bit late. Seats lacked individual screens."
優點： "Really needs improvement, used to be the service was better from luggage acceptance to crew. Now the airline charged me additional 35 dollars because my handcarry was a little heavy though my 2 luggage was definitely light after requiring me to transfer some of my stuff to my larger luggages."
缺點： "The service crew were not happy to serve not what you expect from an airline that advertise that your flying the friendly skies. It seems the crew are unhappy and were just doing a job that is burdensome. A flight crew was very rude and told me that next time I should be carrying less baggage just because a fellow passenger helped me put my bag in the overhead compartment and told me I am not in the USA."
優點： "I am satisfied with the service and shall ride it again."
缺點： "It seems to me there were new crews in the CAL 4 flight I took. They all did a great job except one minor point. That is to provide water or juice during the meal (in addition to the coffee or tea after the meal). Thanks."
缺點： "Kayak does not share contact info with China Airlines, consequently China airlines did not contact us of a day delay until we arrived at the airport. After arriving at a layover there was no gate info until 20 minutes before boarding. 3 gate changes later we are still delayed with little information. China Airlines phone customer service (10 phone calls with no answer and disconection) website and customer service in person is disorganized and non-communicative. kayak has also proven its lack of connection to our travel plans considering I am responding to a "how was your flight," email while I am currently stuck half way with no foreseen corrections. This is not to mention I was receiving "your flight is on time" emails from Kayak while my flight was very delayed. China Airlines failed; Kayak customer service failed."
優點： "Waiting in the departure lounce was ok"
缺點： "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
優點： "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
缺點： "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
缺點： "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
優點： "good flight and pleasant staff"
缺點： "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
優點： "Swift travel!"
優點： "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
優點： "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
缺點： "No complaints"
優點： "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
缺點： "The delay from the plane problem."
優點： "The staff at the gate were efficient and very friendly, as were the onboard staff."
優點： "Nice flight attendants on this flight."
優點： "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
缺點： "like to see a bit better snacks"
優點： "Nice equipment for the ride and pleasant staff"
缺點： "The bulkhead sears had no electrical outlet"
優點： "food was pretty good."
缺點： "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
優點： "The staff was efficient and kind"
缺點： "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
缺點： "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
缺點： "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
缺點： "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
缺點： "They lost my luggage."
優點： "The flight was delayed 6 hours but the crew and captain were exceptionally accommodating, helpful, and informative on updates."
優點： "The staff"
缺點： "Dutch sub titels on fims would be good"
缺點： "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
缺點： "Haven't left yet!!!"
優點： "Everything was in order"
缺點： "None really"
優點： "Nothing really"
缺點： "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
缺點： "4+ total hour delay"
優點： "Quick and easy boarding. Quick flight"
缺點： "Audio entertainment quite limited"
優點： "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
優點： "Very pleasant customer service, excellent bag delivery service."
缺點： "Force me to take a bad seat"
優點： "Free WiFi"
優點： "More seat room than expected for economy tickets. Good service, on time, polite staff"
缺點： "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
優點： "I had an open seat next to me."
缺點： "Bumpy flight"
優點： "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
優點： "Thank God I was able to get a refund"
優點： "Fast and efficient boarding again! Most impressed!"
優點： "The service on board is always GREAT! in Aeromexico"
缺點： "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
缺點： "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
優點： "great flight - easy and quick as always"
缺點： "the power on the plane didn't work and there was no entertainment"
缺點： "One hour late after a stay over already 4 hours."
優點： "Good for an economy flight"
缺點： "Too long"
缺點： "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
優點： "The service"
缺點： "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
缺點： "The flight was over 20 minutes early"
優點： "I didn't like anything because the fly leat 3 hours"
優點： "Everything was just right"
優點： "Food and staff behaviour"
優點： "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
缺點： "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Overall everything was ok."
缺點： "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "Lovely staff, good food, great movies."
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Airlines issue"
缺點： "Profiling certain customers"
缺點： "At some point the luggage was lost. here."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Everything. A truly faultless experience!"
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
優點： "Short-hop flight, fit for purpose."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
缺點： "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
優點： "That we didn’t crash"
缺點： "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
優點： "Eveything is well arranged"
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
優點： "Catering is ok"
缺點： "Seats comfort really old school"
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
優點： "The staff was fast and curteous."
缺點： "There is not anything to complain about besides the usual discomfort of travel."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Same as above"
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
缺點： "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."