My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Entire crew members, food, hospitality & aircraft."
缺點： "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
缺點： "Seat padding - seat was a bit firm"
優點： "Staff was great!"
缺點： "Food wasn’t the best."
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
缺點： "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
缺點： "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
缺點： "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
優點： "Take off and landing was smooth. Stewardesses were very helpful."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "Service and crew were good, very kind and accommodating!"
缺點： "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
優點： "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
缺點： "Very limit kids entertainment"
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
缺點： "Not enough space to put my luggages"
優點： "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
優點： "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
缺點： "Seats in economy are a little uncomfortable, but to be expected."
優點： "Same as above"
缺點： "Same as above"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "Generally the fligt was wonderful."
缺點： "Of course I had a correct USB cable for i ad, I can not chage it."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
缺點： "No foot rest=back pain"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Nothing, everything was as expected"
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "The food and disipline on boarding the passangers according to their classes"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Almost everthiny good job keep it up, excellent !"
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Young, pretty, and charming stewardesses. :-)"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Onbaord Crew hospitality"
缺點： "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "Once again friendly and very helpful"
It would have been better if my flight had been canceled weeks ago, I hope it was, but I am worried as you have sent me so many notices and reviews.
At CGK, need to walk from one gate all the way to the other gate to board the plane. Which makes me wonder, why can’t we just gather at the correct gate in the first place?
優點： "Comfortable seats"
缺點： "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
優點： "The crew did a great job, seats were ok"
缺點： "the food was not eatable"
優點： "Crews are friendly"
缺點： "Delays should be reduced"
優點： "Big plane, excellent entertainment on seat, excellent food, nice crews."
缺點： "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
缺點： "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
優點： "Crew was good on flight and food was delicious."
缺點： "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
缺點： "New Aircraft with more seating space"
優點： "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
優點： "Everything was good"
缺點： "Baggage claim in Bali very slow"
缺點： "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."
優點： "Amazing in business class"
優點： "Quick flight"
缺點： "Food was terrible"
優點： "On time and good service from. Cabin crew"
缺點： "Cabin temperature was very cold"
優點： "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
缺點： "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
優點： "The boarding procedure from CGK T3 is pretty smooth and good!"
缺點： "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
優點： "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
缺點： "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."
優點： "Boarding on time, efficient flight, handled well, on time at destination."
缺點： "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
優點： "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
缺點： "I didn't like food options on the way back....."
優點： "We were the only flight at the airport and got to walk out to the plane and board directly. Ground crew lined up and waved good-bye as we pulled out to runway. Very friendly attendants. No wait, arrived 10 minutes early."
缺點： "Small seats and minimal food and drink options but the flight was only 90 min so not important."
缺點： "i didnt like the fact that the flight was cancelled and i was not notified the staff there were no help at all , overall pathetic by then having to take a later flight i then missed my connecting flight to Melbourne which in turn caused me to delay my return by a day then causing me to miss my transport back to my home which is three hours from the airport , i was told in Jakarta that someone would meet me in Melbourne on my arrival to make arrangment for my travel home but no one was there so i had to make my own way home costing me extra money . Overall my exsperience with your airline was a disaster for a so called international airline and i would never recomend to my friends to fly with you ."
缺點： "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
優點： "Excellent and plentiful food."
缺點： "Limited storage in business class seat"
優點： "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
優點： "All excellent, including service and food."
缺點： "Boarding time is not punctual."
優點： "Great experience, friendly staff, great food. (I travelled business class)."
缺點： "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
優點： "Overall great service and good experience. Very attentive crew and goid food."
缺點： "Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable."
優點： "Non stop"
缺點： "Delay by 2 plus hours!"
優點： "Penerbangan lebih cepat dari jadwal"
缺點： "Penerbangan lebih cepat 15 menit dari jadwl"
優點： "Amazing food. Really great crew. Highly recommend trying them"
缺點： "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
優點： "Staff, food, seats."
缺點： "Nothing really."
優點： "Crew always courteous"
缺點： "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
優點： "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
缺點： "Staffs separate seat from parent and kids. Crazy."
優點： "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
優點： "Garuda Indonesia is just a very good airline."
缺點： "The bad things is the luggage handling at smaller airports."
優點： "Great service and menu in business class. Best I have experienced."
優點： "Nice to have food and good entertainment on an affordable flight"
缺點： "Sin-Jkt Fish with Rice: rice was very salty"
優點： "Good flight, staff very good"
缺點： "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
優點： "That it was all trouble free very simple to book and everyone was very helpful."
缺點： "All good!"
優點： "Service onboard as usual was excellent"
缺點： "Late arrival of the aircraft resulted in 40 minutes delay of our departure time."
優點： "On time, friendly crew and professional. Garuda is a great way to get around Indonesia!"
Keep up the great work !!!
The best crew in the entire Airline Industry
優點： "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
缺點： "About cabin crew for for more smile"
優點： "seat very comfortable"
缺點： "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
優點： "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
優點： "Standard of the flight was good"
缺點： "Cabin personal was unengaged rude and everything than helpful"
優點： "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
缺點： "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Excellent ..."
缺點： "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."
優點： "The overall boarding arrangement is smooth. Crews are friendly."
缺點： "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
優點： "Everything was good."
優點： "I am a wheelchair user and Cathay Pacific took excellent care of me"
優點： "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
缺點： "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
優點： "The food was good."
缺點： "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
優點： "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
缺點： "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
優點： "Upgraded to business"
優點： "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
缺點： "They are a bit strict on carry on luggage weight but not that big of a deal."
優點： "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
缺點： "The American films were good but they could be better."
優點： "Good crew"
缺點： "Why do people fly with infants?"
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
優點： "Absolutely nothing"
缺點： "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
優點： "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
缺點： "Again, airport crew leaves a lot to be desired."
優點： "Flight staff was awesome. They were all so thoughtful and extremely positive. It made a long trip so much more enjoyable!"
缺點： "Nothing! Super pleasant experience"
優點： "I wasn’t"
缺點： "I didn’t like the fact I had a different gate on my boarding pass. We were waiting at terminal 2 for 5 hours thingking that’s where our gate was. One hour before our boarding I come to find out that our gate was in a whole other terminal, we almost missed our flight. We would have missed it if I didnt as the ticket counter when is the Seattle flight going to go up on the screen. Poor communication on Alaska airlines part. Not very happy with that I had to rush to the other terminal because I had the wrong information on my boarding pass."
優點： "I received more than expected"
優點： "Newer plane"
缺點： "6,5 hrs delayed"
缺點： "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. I felt I was profiled. Very unprofessional"
優點： "Comfortable seat"
缺點： "Poor food and very basic (old movies) entertainment - always delayed"
優點： "Staff and crew were good. Boarded on time. Landed safe."
缺點： "Seats are cramped and small."
優點： "2 full meals and snacks, gave you a little blanket and pillow. A lot of movies and music to choose from. Able to walk around and stretch. Most crew very helpful."
缺點： "Middle row every time and difficult to get out. Always out of the Asian meal choice if you weren't Asian. No one followed the directions the crew gave for boarding and crew seemed unable to fix that."
缺點： "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
缺點： "Food was worse no snacks at all"
缺點： "I lost all my bags. FIXED IT"
Flight was delayed twice.
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
缺點： "Attentiveness and comfort passenger for any incident."
缺點： "No wifi as advertised"
優點： "Nothing. It's cheap and really not because you pay for everything extra."
缺點： "Rude customer service. Baggage cost more than the flight."
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "Got an aisle seat and boarding was quick."
缺點： "Too long of a flight for no WiFi and no water."
缺點： "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
優點： "Nothing. We arrived safe"
缺點： "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
優點： "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
缺點： "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
缺點： "weak maintenance and everything is chargeable including water"
優點： "The efficiency and professionalism of the crew."
缺點： "Nothing to dislike."
缺點： "Immigration offload for no reason then asked to rebook .."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
優點： "Pleasant counter service at the terminal."
缺點： "Half hour late"
缺點： "Flight delayed 2hrs"
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
缺點： "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
優點： "Good flight"
缺點： "They don’t even offer water or drinks"
缺點： "Aircraft arrived slightly late"
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
缺點： "Seating is very uncomfortable."
優點： "Good landing despite bad turbulence."
優點： "The crew and the foods are awesome."
缺點： "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
優點： "Crew was professional, relatively quick boarding"
缺點： "BAGGAGE FEES were OUTRAGEOUS!!"
優點： "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
缺點： "An apppology for a start and hopefully some compensation"
缺點： "The flight was delayed today for half an hour"
缺點： "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
優點： "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
缺點： "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
缺點： "Flight delayed no free water never again"
優點： "The price"
缺點： "You don't even get water"
優點： "Very little"
缺點： "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
優點： "Nothing anymore"
缺點： "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
優點： "We got to the destination."
缺點： "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
缺點： "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
優點： "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
缺點： "Nothing to complain about. Everything went as seamless as a flight can be."
缺點： "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
優點： "Good price - efficient transportation"
缺點： "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
With Scoot you get what you pay for. Pitch is decent but the portal for entertainment doesn't work.
References between SCOOT and KRISFLYER membership not seamless. Checking in was a challenge.
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
Lots ofmleg room. Great flight.
The aircraft, departure & arrival times, flight attendants were excellent. What could have been better: a bit more amenities: blanket, USB power ports, etc.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
Flights in time, crew is nice, value for money
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Can one expect anything better in a low budget airline Let’s be real
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
優點： "The crew was excellent, especially the stewardesses."
缺點： "Their wifi service is ridiculously expensive $32 and it doesn't work."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
缺點： "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
優點： "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "I hope never to fly Scoot again."
缺點： "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
優點： "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
缺點： "Could not recline chair"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
缺點： "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
缺點： "Journey / organisation"
缺點： "The flight was delayed for over 30 mins."
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
優點： "comfortable seat"
缺點： "No TV on plane"
優點： "Singapore to Hanoi flight."
缺點： "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "It was moving a lot!!! :\"
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"