優點： "Amazing crew"
缺點： "Nothing. This company deserves its reputation for excellence."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "crew was professional, attentive and polite"
優點： "Comfortable and great crew"
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "服務 電影 雪糕"
優點： "So cramped. Very uncomfortable flight."
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
缺點： "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "The flight crew was incredibly kind and attentive"
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Seat width, Crew Service,"
缺點： "Web Site Check in is cumbersome"
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
優點： "Very nice , good service"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "The crew were all exceptionally pleasant, helpful."
缺點： "I didn't care at all for the food."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "Everything was on time. Crew was outstanding."
優點： "that it was actually flown by JAL not china southern"
缺點： "the confusion of having one company selling another's tickets makes finding the gate difficult."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "Always on time!"
缺點： "Everything is perfect."
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "Short flight."
優點： "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
缺點： "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
優點： "For a red eye flight we still got fed a lunch box."
優點： "Great staff, good food"
缺點： "Airplane maintenance made us late by 4 hours. Luckily the hotel held our room reservations until we got there."
優點： "the Crew as always on ANA flights is amazing"
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
缺點： "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
缺點： "Seats are cramped and small"
優點： "Crews were great. They worked fast and helpful."
優點： "Friendly crew"
缺點： "Hard seats!"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
優點： "The crew are so courteous and helpful."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
缺點： "Sitting space"
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food & Entertainment"
優點： "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Food was excellent. Very polite and helpful staff. Clean restrooms."
缺點： "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
缺點： "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
缺點： "Nothing, everything was as expected"
優點： "on time, great service on flight"
缺點： "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "food , service"
優點： "Good service."
缺點： "Flight was congested."
優點： "staff was very nice and helpful"
缺點： "movies were not sp good"
優點： "Very comfortable and nice lighting. Not too bright"
缺點： "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
優點： "Time no delayed, Crew very nice, Nice and clean aircraft."
缺點： "No ice cream serve on board"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
豁免更改費用。 搜尋到 熊本的彈性機票