優點： "Seat was great."
缺點： "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
缺點： "See above"
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "sitting on the tarmac for five hours at lax, with no really good explanation. everyone missed their connecting flights, we were lucky there was still some room on a later flight to bangkok. others were not so lucky. what a sh*tshow. ended up at our destination over 8 hours late and missed a whole day in bangkok."
優點： "They only delay 30 minutes instead of leaving longer"
缺點： "All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem."
缺點： "Only allow one piece luggage."
優點： "Friendly cabin staff."
缺點： "Choice of movies was poor."
優點： "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
缺點： "I still don’t have my luggage and I’m coming home. Awful"
優點： "They booked me on the next flight without much hassle."
缺點： "The plane was late so I missed my connecting flight."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water."
缺點： "Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Good food. Great price and value. You can't beat the free hotel stay if you have a layover that is 8 hours or longer."
優點： "I like the gentleness and politeness of the stewardesses, the toilet were clean very often by the stewardesses on board , they always keep it clean n fresh"
缺點： "The announcement in the aircraft was not very clear, could be due to the sounding system. My flight was delayed for one n the half hours ."
優點： "The plane eventually did arrive"
缺點： "The plane was two hours late so we arrived at 2:30 am"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "I liked the hospitality and patience that the crew showed."
缺點： "They could have provided with more blankets and pillows because everybody did not get blankets."
優點： "On time"
缺點： "3 hour delay"
優點： "My seat (first row in the compartment) was comfortable and I slept almost 6h, when I woke up, it surprised me totally that it was only 4 h left to the destination. It took only 11 h 50 min (ahead of schedule) from Guangzhou to San Francisco and it was no delay."
缺點： "Food (fish and rice) was not hot enough."
優點： "Upgraded to super economy cabin, a little more spaces than normal."
缺點： "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."
優點： "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
缺點： "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Plenty of food and drink as well as a well stocked entertainment center."
缺點： "Seat too small and it's just too long"
缺點： "Very bad food."
缺點： "2 of my 4 bags, which I checked in, were broken during my travel."
缺點： "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"
優點： "Plenty if food and courtesy from staff and passengers. Overall, it was a great flight."
缺點： "Didnt like being told to turn off electronics for the whole flight from Manila to China. It didnt make much sense especially when i saw Chinese citizens able to use their electronic equipment."
缺點： "same as above"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "Seats were very uncomfortable."
優點： "Muslim food, crew help and care, pilot professional"
缺點： "Hot flight A/C not cooling enough only when landed and about to leave the plane it worked very well !!! Also TV entertainment was very boaring"
缺點： "flight showed as an hour delayed online, so I went to the airport later/accordingly, only to find out that the flight wasn't delayed (and I'd have been screwed if they didn't let me use the priority line for security check). Did leave an hour late after all, but w/o specific explanation as to why"
缺點： "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
優點： "The only thing that I like was the yogurt they gave us for the meal."
缺點： "First they cancel my flight but they didn't send me an email neither call me to my chinese phone number so I got to the airport and I realized that my flight was cancelled. When I was in the airport they didn't give any answers and they changed my flight two times. The staff doesn't really speak english and most of them are really rude."
優點： "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
缺點： "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit."
缺點： "For instance be more careful with the luggage. They lost my luggage and don't know where it is."
缺點： "Touch screens don’t work very well."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "It was ok. It’s a long flight to sit in regular seating. If anyone is flying international I would definitely recommend first class or business."
缺點： "The food will keep you alive but is not that tasty to me but I’m used to American food. They served Chinese food."
優點： "Movie selection was good."
缺點： "Flight attendants demeanor and customer friendly attitude left much to be desired."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "It was hot. Just horrible experience."
優點： "Crew was attentive"
缺點： "My tv screen did not work well. There was a man behind me coughing all 15 hours. I would think that the flight crew would advise him to cover his mouth when coughing or offer him warm tea. Plane was dirty. No ports to charge electronics. Very outdated plane."
優點： "The service"
優點： "Food was tasty. Service was good, flight was on time and took a long time to land in Beijing."
缺點： "Ran out of food options pretty early in the service"
缺點： "The plane was so late that we missed our international flight and are now stranded"
優點： "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
缺點： "Leaving :("
優點： "TICKETING, Leg room"
缺點： "Boarding, Flight amenities & entertainment, imited English"
優點： "Boarding was efficient and quick. New large plane with adequate IFE; I was prepared with pre-downloaded netflix on my ipad just in case. Two meals were served in addition to beverages and free beer/ wine. Our flight from SFO-to Beijing was great and on par with any other airline on a long haul flight. Our shorter Beijing to Osaka flight was on an older plane that did not have IFE, that is where I am glad I had downloaded some videos and movies to watch. This flight was also delayed for 1 hour on the tarmac due to flight control scheduling. No major complaints about the flight or plane. Transit hotels were provided on both legs of the flight in Beijing. They are a coin toss in terms of quality. The first hotel was garbage, dirty and smelled beyond bad of rot and ciggarette smoke combined with Beijing polluted air, breathing was difficult. Upon our return trip to SFO, we had a much better hotel. Cleaner, bigger, and it felt safer."
缺點： "There were a lot of in-flight announcements that were redundant: Ex:Duty free shopping alerts multiple times in a short span of time by different FA. The FA were not very concerned with passengers standing and walking around during taxi on the tarmac..I was stunned not only at the passengers carelessness disregard for safety or rules to remain seated. It just felt like the bar for passenger safety was a left to each passenger to decide."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
缺點： "The transfer at Beijing was awful."
缺點： "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
缺點： "Can you believe only two meals for 14hours trip ??"
優點： "There was nothing I liked."
缺點： "Things I didn't like: 1. Cannot use smartphones during the entirety of the flight: customers should be warned that smartphones are not allowed to be used during the entire flight. I would not of chosen this horrible airlines if I'd known. I would of gladly spent hundreds more on another airline to avoid this inconvenience. I saved games and movies I wanted to play onto my phone for my 20hr flight and learned from the flight attendant that phones usage was not permitted. What a waste. Plus their movie selections were very limited and a complete joke compared to American, Delta, Virgin, or JetBlue. 2. Food: HORRIBLE TASTING FOOD. Air China should be ashamed of themselves to represent "Chinese food" in this way. I found 3 out of 4 of my meals completely inedible and absolutely disgusting. 3. Most cramped seats I've ever flew in: These seats are just tests to see how much you can put up with flying."
優點： "They did not had our foods on both flights."
優點： "The ticket was very affordable. The airplane accomadations were in line with what I paid so no complaints. Happy thatI saved money and got a window seat."
缺點： "The movie and show selections in English were not that great. Some outdated movies. The space between seats was tight. The bathrooms were filthy. Looked like that they hadn’t been cleaned prior to this leg."
優點： "Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin."
缺點： "The flight attendants are super disrespectful. They treat you like if you’re in a concentration camp. Besides the planes are very uncomfortable, the food wasn’t good at all either. They give you choices and then they say they ran out and you have to eat whatever they give you. At the end you end up eating a different meat with he same sauce. They canceled the global map view right after we took off and it was actuallly the only good thing about their entertainment screen because it looks like they were made when touch screens first came out."
優點： "Onboard service was great. Very attentive and sincere."
優點： "Nice clean plane"
缺點： "Very bad food boiled vegetable and meat with no taste at all. Most entertainment movies, music and video in Chinese language."
優點： "I liked the food but few selections. I liked having ice cream as a treat."
缺點： "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
優點： "It was an empty flight, that was nice. Staff was friendly and attentive."
缺點： "Outdated in every way"
缺點： "Even at check in in LAX, the staff didn’t speak English. They also didn’t code my ticket correctly so there was no wheelchair assistance (disabled) at transfer or destination. They could not accommodate food allergies- when I called the customer hotline they told me to pack my own food for a 19hr flight i.e. I had nothing to eat the entire journey !"
缺點： "Slow processing in beijing. Got late boarding Suitcase did not arrive with me Had to wait for suitcase for 3 hours"
優點： "No problems, no hassles, a smooth flight and an early arrival for a quick transfer to LA. The staff, the food, and the IFE was above average for this leg."
缺點： "No complaints."
缺點： "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "I didn't like it , nothing to tell"
缺點： "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
缺點： "Missed my flight because I pushed the wrong date."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Delayed for 2.5 hours."
優點： "For $250 less than Cathay and China Southern, the price was very good. Nothing fancy but it got the job done reasonably. There were about 40 empty seats. I was on the window seat. There was a lady on the isle seat. The middle seat was empty so it gave us some room to stretch. Food was basic but was sufficient. Wine for dinner but not breakfast. Restroom was spacious and clean. Landing was perfect. Luggage went to carousel before I got there. Very fast. Very good value."
缺點： "There were a few passengers in a tour group constantly broadcast their conversations to the entire cabinet. Maybe they were very excited about the trip but they did not have to wake up other people and ruin their moods. This is probably not the airline's fault but it went to the overall experiences."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Only boarding"
缺點： "No drunks like other flights"
優點： "The flight crew was very pleasant and offered great service throughout the flight."
缺點： "Old airplane, with no individual entertainment screens."
優點： "Good legs room."
缺點： "As above , didn't know the seats and can't check-in."
優點： "The flight was on time."
缺點： "The flight attendants were rude."
優點： "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
缺點： "Terrible airline with several safety violations. Stay away from this one."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "This has got be the worst airline for customer service. I was on hold for over 2 hours on multiple occasions just to make a simple change to my ticket, which for some reason can't be done online. After realizing their customer service number is a complete hoax, I had to take an hour long train ride to the airport to make the change. Once there, I was told they couldn't make any changes and I would need to call customer service. I insisted calling was pointless at which time the aiine staff shruggered her shoulders and walked away. I made another attempt to call the customer service number, which I still believe no one at all works at. Needless to say, I ended up eating a $1000 plane ticket because of their refusal to help. DO GIVE THESE PEOOLE YOUR MONEY. THEY TOOM PLENTY OF MINE."
優點： "Flight went very smoothly"
缺點： "Loved that I was able to pick up where I left off on my in flight movie when I transferred planes. The flight went well!"
優點： "The price was good"
缺點： "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
優點： "Crew was good"
缺點： "Seat assignment."
缺點： "Different site next time"
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
缺點： "Where do I begin...and what do I expect for a low cost carrier, right?"
優點： "Not very comfortable"
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "Appreciated the snack"
缺點： "Temperature was way too warm on the plane. Entertainment options minimal."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately."
缺點： "Everything !! The worst customer service I’ve ever experienced."
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
優點： "Comfortable seats in First Class, Flight Crew was very attentive, food was very good as well"
缺點： "The constant smell of cigarette smoke wafting through the cabin, even though it was a non-smoking flight"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
優點： "Quick flight. No frills."
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "The price"
缺點： "Had tone bussed to the plane and temperature was very cold"
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "On time"
缺點： "Tiny seats"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "My sky miles status had me in an exit row so it was a bit roomy. Fly MU & FM all the time and was a good flight - no complaints. Especially like the new MU/sky team lounge at PVG - old lounges had no where to go but up and its finally at roughly international standards"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
優點： "The price was the best. Keep up the good work on that dimension."
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
缺點： "Chinese airlines often keep the interior beyond 22 C inside. This flight was no exception. It felt closer to 25-28 C which was uncomfortable for me as a westerner but it did not seem to be uncomfortable for the Chinese on the plane."
缺點： "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
優點： "Overbooked - diverted to Thai Airlines."
優點： "The food was great."
缺點： "The Krabi airport did not let us fly with our climbing rope and tried to have us throw it away, although there were no signs posted that we could not fly with the rope, and we had flown from Japan to China and then China to Japan on the same carrier with it. They eventually forced us to check the bag but did not allow it to be checked all the way through to destination, and did not print us boarding passes all the way through to our next destination either. As Americans we did not have visas for China and had to go through a lengthy and challenging process in the Shanghai to retrieve our bag and go through customs multiple times."
優點： "Very little."
缺點： "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
缺點： "Music needs to be categorized by artists, or have the artist's name shown. Thriller and horror movies should be available."
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
優點： "The airplane staff was kind."
缺點： "One of my suitcases did not arrive to my final destination. I was told that it arrived in Shanghai but has not been shipped to Zhengzhou. I arrived on January 1st. It is now January 3rd, and I still do not have my suitcase. Also, I am being told that I will need to pick up my suitcase when it arrives, but it should be delivered to my home. This has been a huge inconvenience. I have important things that I need and it has been delayed for far too long. I should also not have to pick up the suitcase because it is not may fault that it was misplaced. I refuse to spend half the day to go to the airport, and I also refuse to spend money on a taxi service to get me there."
優點： "Knowing I will never have to experience this again"
缺點： "After being served a meal that made me violently ill , it was all I could do to stay out of the bathroom. China Eastern website is inaccessible unusable and the customer service help line was even worse. So I just forgot about even being able to pick my seat. There is absolutely no information or entertainment system on this flight. When the plane from Bangkok to Beijing touchdown at the airport we hit so hard the plane bounced, the hardest Landing I've ever experienced and I have been flying for over 40 years."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
缺點： "Bagged food."
缺點： "Crew members were nicer than those on China Eastern, their sister airline."
豁免更改費用。 搜尋到 烏魯木齊的彈性機票