無法直飛到烏布。KAYAK建議你，先飛到登巴薩 伍拉賴國際機場（DPS）（29.11km 烏布），然後再從那邊租車或搭乘計程車。
優點： "Clean affordable flight with hard working staff."
缺點： "Seat was stiff and a little tight for me ."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Staff was great. Seats were a little narrow for my 6'1" frame."
優點： "Very comfortable"
優點： "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."
優點： "Very comfortable seats and great movie options! Crew was very attentive."
缺點： "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
優點： "Oriental vegetarian meal was thoughtfully organized and tastes well."
優點： "Liked the service and inflight movie and such"
優點： "I like the service."
缺點： "The Taiwanese food wasn't really that great. I hope they can change the menu."
優點： "Everything. They fed us and it was just a short flight."
優點： "Fast actions by tha FAs"
缺點： "Very shock during flight."
優點： "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
缺點： "The food from ICN to TPE was not good, but the return meal wasn't so bad."
優點： "I like the food, the crew was so cheerful when you board the plane."
缺點： "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
優點： "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
缺點： "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
缺點： "See comment above as I entered it in the wrong section."
優點： "Everything from the pillows to the toilet paper to the carrots were Hello Kitty branded."
缺點： "Outdated entertainment system that does NOT have a touchscreen"
優點： "We were on the hello kitty theme plane so was a wonderful experience"
缺點： "No usb to charge electronics"
優點： "The service staff really go out of their way to help."
缺點： "The food is alright. Equivalent to a TV dinner"
優點： "Was ok in.comfort and crew really nice"
缺點： "Nothing, liked it all thanks"
優點： "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
缺點： "Uncomfortable seats."
優點： "Food was good as was the crew! Flight a little late but no big deal"
缺點： "Needs more choice/quality for movies. Got stuck in window seat, couple next to me slept so I was trapped!"
優點： "Smaller plane than the ocean crossing, but still very comfortable for the much shorter leg. Flight attendants are all very beautiful. Transit in Taipei was smooth and well managed, EVA Air has never misplaced any luggage on my many trips to The Philippines."
優點： "Good Customerservic."
缺點： "It's possible to told all the costumes that if they r sick or fought please wearing the mark . Thx you"
優點： "Entertainment and services were okay"
缺點： "Food was rather meh"
缺點： "Same for food as above. Also I was asked to check in my carry on which I had not planned to check and was damaged when I got it back."
優點： "Same as above"
優點： "On time, friendly crew."
缺點： "Old entertainment systems, small screens, hard to navigate. At least they had them though."
優點： "We were comfy and the crew was good on board."
缺點： "The boarding process was a mess. It wasn't clear when we were supposed to board. They never announced anything. It took forever. People were confused as to when and where they were supposed to go. They were very late too. The bus was very crowded. You need a lot more training for those employees working the gate in Taipei"
缺點： "The leg room for economy class is not that spacious enough. It's hard to sleep because it's not comfortable."
優點： "The food served was good compared to other airlines. Boarding time was pretty accurate with a slight delay. The inflight entertainment had recent blockbuster movies in their library."
缺點： "The interface of the entertainment screen could do with some upgrading, but overall the experience was good."
優點： "Nice staff well organized boarding"
缺點： "Food choices not the greatest"
優點： "Overall very good"
缺點： "Pork breakfast"
優點： "It does nit make sense that I have to wait 6 hours for connecting flight, while Eva air has hourly flight to hkg. Even worse, I leave Hong Kong on first flight out at 6am and my connecting flight to Houston is 10pm."
缺點： "Connecting flight within 2 hours"
優點： "Kosher meal was excellent. Food was fresh and tasty. A great variety. My favourite food I have had yet on an airplane."
缺點： "Limited entertainment, again, I had watched most of the English movie on the flight to Taipei as there were so few. It was disappointing to not have more to choose from in English."
優點： "The Vietnamese flight attendants were very besitiful."
優點： "Great, on time and friendly service. Seats were comfortable with more leg room than most. The cabin and restrooms were clean."
優點： "Being upgraded to business class"
優點： "Hello Kitty!"
優點： "The food, the attendants, the entertainment, the seating. Overall great experience flying around the world!"
優點： "The processes were smooth and the staff in general was very professional."
缺點： "The movies kept stopping and starting, stopping and starting, over and over again. I bought it to the attention of a flight attendant who said she would reboot the system if it continued but she never came back."
優點： "Great ride."
缺點： "No complaints."
優點： "Crew are always friendly, plane clean"
缺點： "It's an older plane, the second leg of my trip always seems to damper my experience. Seems to be stuffier for some reason. It would be nice if we can select a seat as per first leg of trip. FYI I was travelling from Toronto to Taipei, Taipei to Manila."
優點： "On time departures and comfortable seating."
優點： "Same as above. Good crew and comfort."
缺點： "Could have used one more water offering in the middle of the flight, though I'm sure I could have just rang the attendant for it. No real complaints."
優點： "If you're looking to fly cheaply to various locations in Asia, EVA Air is a reasonable way to go. They're professional, courteous, and got me where I was going on time with minimal drama. Also, if you happen to fly on a 747, EVA is one of the few airlines that uses the upper deck for economy class. Grab a seat up there. It's smaller, so much less noise from other people, and there are cool storage bins by the window seats because of the curve of the airplane."
缺點： "EVA keeps its costs down, I'm guessing, by buying older planes from other airlines. The flight from Seattle to Taipei was the first intercontinental flight I've taken in ages that didn't have any electrical outlets. The entertainment system was passable but old, with low-quality sound and picture. And the food was, well, everything you expect airplane food to be. It was mostly flavorless and on the weird side."
優點： "This flight is very comfortable and on time."
缺點： "Nothing I didn't like"
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
缺點： "My check in bag was lost. Hope to get it back in the next few days."
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "The service and flight were great"
缺點： "The food was bland and it had no flavor. I got food poisoning from what they called a low lactose meal. I am a Chef myself and I feel like part of the overall experience is being fed but I didn’t have a great experience with that. I dread the flight home."
優點： "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
缺點： "Still hate the long flight"
優點： "Great food, great movie selection. Fast service. Unexpected full meal"
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
優點： "Entertainment choices"
缺點： "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
優點： "Comfortable seats - good entertainment"
缺點： "4-5 minutes of commercials before being able to watch the movie on the plane."
優點： "On time Good service Nice crew"
優點： "On time Nice crew Good service"
優點： "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
缺點： "General boarding was first come, first served vs by zone or seats."
優點： "Flight was cancelled, it didn't happened"
缺點： "Flight was cancelled, it didn't happened"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "Good flight"
優點： "Direct and quick flight to bali"
缺點： "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "Love the stop over. Love HK."
缺點： "Seats and leag room ar so small. Vey uncomfortable."
優點： "The service"
優點： "American pilots"
缺點： "The blankets and pillows were dirty and worn out. The plane was the same."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
缺點： "The crew needs a bit of retraining. It's almost like we are unwanted guests on there aircraft rather then the customer."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Have always liked the hindu vegetarian meals and movie selection."
缺點： "It was frustrating as the flight kept getting delayed by 30 mins and 60 mins interval - should we go to the lounge? can someone tell us what was happening? Maybe if someone on twitter could respond? Pity passengers travelling with young children - it was rough."
優點： "I enjoyed the professionalism and sharp attire of the crew. The boarding process was easy and the plane cleanliness was impecable."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "we were on schedule and the plane departed on time. the crew was great and very helpful in trying to accommodate everyone. the food was great too"
缺點： "there is not much to like about this flight as it was a short one and there is not too much to do. we arrived in hong kong on time and that was a good sign. we might have had a little delay but that was okay"
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "Cathay Pacific seems to be on time, is pretty well organized, and has nice cabin crews, made more interesting by their diversity."
缺點： "I guess it's not reasonable to expect food to taste better when it is made hours in advance and stored in a warmer or whatever for xxx hours before it is served. But CP does offer a lot of options for special diets."
優點： "I liked the planes that were used, very comfortable and excellent staff"
缺點： "- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed. - The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours."
優點： "Crew were some the nicest"
優點： "Very happy with the crew, both at the kiosk, the gate, and the airline crew."
缺點： "The food could have been better, Cathay Pacific had the best airline food I've experienced so far."
優點： "I'm not impressed about anything."
缺點： "The company should do all they can to prevent luggage from being missing."
優點： "The crew has provided good service"
缺點： "I will try again next time."
缺點： "Boarding in hong kong was chaos. Different staff saying different ways to board confusing a lot of people."
缺點： "We are not happy and had to buy new tickets for travel for $10,000"
缺點： "Limited choices for entainment, not as many movies to watch, nor the latest ones"
優點： "Very friendly staff, comfortable seats (didn't feel as small as others), awesome entertainment system!"
缺點： "Enhance the choice of movies/entertainment"
優點： "Service was good. Boarding was quick and efficient"
缺點： "They were not clear about boarding time and boarding gate. Misinformation"
缺點： "Never never booking with kayak again. You've caused me nothing but issues with checking in. And I paid extra to choose my seat but no record of that went to the airline so I am stuck with bad seats for a very long flight. Never again."
優點： "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."
缺點： "No alcohol"
優點： "Flight was on time."
缺點： "Didn't like the fact that despite using the online checkin and having been issued my electronic boarding pass, it was not accepted by the system at the airport and I still had to queue for over half an hour for a manual check in."
優點： "Really friendly crew, quick boarding, and safe flight."
缺點： "Onboard entertainment for our aircraft (Airbus A330) was only via airline-provided iPads. If you were sleeping and missed them, you had to go find one of the crew members to get one. Food was eh - nothing to write home about, but it was fine for a long plane ride."
優點： "They gave us a meal. Hkg to tpe"
優點： "The staff was very friendly, the food was good, and there was a wide range of entertainment."
缺點： "The plane was late getting to the terminal, it got there around the time we were supposed to depart. I’ve received emails previously letting me know my flight was delayed I wonder what happened this time. The boarding was again very unorganized, besides priority they didn’t enforce which zone was being allowed to enter."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
優點： "Food was plenty and plane very clean ..."
缺點： "The crew were not friendly at all. No one smiled."
優點： "Good airline. Great crew and very receptive and accommodating."
缺點： "Entertainment can have a few more options. Same movies both ways, which sucks"
優點： "good service and food"
缺點： "The seat is narrower than Cathay Pacific, their competitor"
缺點： "they should add more staff on the transfer desk. Will never book a flight with hk airline again.very irresponsible airlines staff are not friendly also. I missed my flight because of their poor slow service due to lack of staff and I have to argue with them before they offer me the free flight for next day.its all hassle for me even it’s free because I lost one night of my hotel booked and paid and have to suffer staying over night in the airport."
缺點： "The aircraft Hong Kong Airlies uses on this route is a joke. The business class is worse than economy class on other flights. Everything is dated, there is not much left of seat upholstering after 20 years without any updates and the headrest sits at a hight where my shoulder is - with no chance of adjusting it. I left the 5 hour flight with backpain and the resolution to NEVER AGAIN fly with Hong Kong Airlines."
優點： "Boarding was easy. Decently comfy"
缺點： "Food was below par (Thailand air, air Canada, china airlines, etc) Entertainment was in iPad, hard on the neck after a couple hours Attendants English proficiency was below par. Understand was hard for them"
優點： "They feed you more then you can eat, free booze and free iPads filled with current movies and new releases. I flew from Vancouver to Hong Kong which was a 15 hour flight and the staff made this trip easy!"
優點： "Lots of leg space and good TV options (just like the previous leg). I liked the ham pastry a lot."
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "Good legroom, flight uncrowded"
缺點： "All was ok"
優點： "30 mins early arrived..."
優點： "Good size seats, treated well."
缺點： "Very hot in the cabin."
優點： "Good service . Did there best to please."
缺點： "No entertainment on flight. It would be better if we could have watched movies."
缺點： "Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return."
優點： "We were made very welcome our deafness was understood the pilot explained the reason for a delay that was understandable the crew responded by changing the sequence of activities."
缺點： "The layout of the Naha airport defeated our driver and we had real difficulty getting to the check in counter on time."
缺點： "Unexpectedly had to check bag because of weight; no charge though so not a big deal. Confusing self-check-in kiosks at airport in Taiwan, but also not a big problem."
優點： "Entertainment options - the tv headrests had tv's in them with a wide selection of movies available."
缺點： "I was injured on this flight. The crew flying the plane often changed altitude rapidly and without warning, without leaving time for air pressure to equalize. As a result, at one point during the flight the air pressure in my ears was so bad that the pain physically felt equal to the worst migraine I've ever experienced. We're talking head splitting pain. After the flight I was practically deaf for 3 days as I recovered, and the pressure did not equalize again until I was on another flight that ascended to around 8,000 meters. The tv personal entertainment system cut off 10 minutes into the flight (or at least the crew said it did - mine still worked, perhaps it was down for other passengers) they said it would be back on in 15 minutes, then it never came back on during the flight for the other passengers - but since mine was unaffected I don't consider this a negative. Overall, I would never ride with this airline again. What passenger plane had a problem with airpressure? Certainly none other that I've ever flown on. 0/10"
缺點： "The sit can't adjusted and smelly"
缺點： "Not much room"
優點： "It's cheap, unreasonably cheap. My ticket costs only three fourths of their counterparts. And their in-flight service is "fair" for the price I paid."
缺點： "For those purchase the ticket at a low price (like me), their service is fair. However, for those who paid more one thousand and three hundred dollars, I think they need a full refund. For the price tag similar to Cathay Pacific, they cannot even give me a blanket or even a pen. Furthermore, their customer service is quite slow. I accidently left my passport on the airplane, and it takes nearly two hours to get it back. I told the representative that I need to catch the last bus, but they can do nothing to help since each department is outsourced. I wish you don't need any urge help from Hong Kong Airlines because you will always be disappointed."
缺點： "Air was so hot & dry I could barely breathe!!!!!!"
優點： "The seats was comfortable and the crew is very kind"
優點： "Airplane was spotless and the crew was great. Would definitely fly them again"
缺點： "I had a business class ticket from Taipei to Hong Kong and still had to pay extra on my bags due to them being overweight. Each bag had less than 50 lbs in them."
缺點： "2 and half hour delay"
缺點： "Early flight"
優點： "The flight arrived on time as did my luggage. Ultimately that is all that matters in the long run."
優點： "The staff were excellent, they made sure we were comfortable, and were very friendly. Nothing was too much trouble. The airplane looked like it was new, which we really enjoyed. It was clean and everything worked. All in all it was an excellent flight."
優點： "The crew were very friendly and exceptional attentive. The quality of blankets was exceptional. I travel a lot and it was equivalent to that of the worlds leading airlines."
優點： "Everything was generally fine"
缺點： "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
優點： "All went to plann and crew were great as usual."
缺點： "No entertainment."
缺點： "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
優點： "On time Clean Friendly crew"
缺點： "High price for budget airline Not even water is free"
缺點： "Plane was a bit old. Seats are a bit narrow."
缺點： "No free drinks"
優點： "Service was good."
缺點： "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
優點： "On time, polite staff."
缺點： "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
優點： "People where friendly"
缺點： "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
缺點： "Staff helping with check-in did not feel very qualified"
缺點： "First of all, when you book with Kayak, it does not specify that you have 0 (zero) kg included for luggages. At the airport, Jetstar wanted to charge me 1200$ usd for my luggages on a little 2h fligh. I had no choice but to agree on that and when i ask to pay, they asked me to wait for the credit card machine. We waited at least an hour and then they told us they only accept cash! 5 min to boarding and we had to left the luggages behind. I had to call hotel to get luggages back and ship them to us at cost of 1900$ usd. Once onboard, they only accept credit cards for purchases, what the hell is that! the worst airline ever! To top the story, they never sent the baby car seat as it was supposed to be included, it just disapeared! Hell to Jetstar!"
優點： "I did not like anything about this flight."
缺點： "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
缺點： "Sneaky baggage fees. Low allowed baggage weights. Charged for in flight soda."
優點： "Nice crew"
缺點： "Checked baggage problems"
優點： "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
缺點： "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
缺點： "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
缺點： "Late counter opening - causing long waiting time for large number of passengers. High luggage fee"
缺點： "Called customer service during check in for luggage issues but they were not helpful"
優點： "Comfortable plush seats"
缺點： "No beverage or water service Tiny plane Rattling in plane"
優點： "The crew"
缺點： "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
優點： "extended leg room seats were worth it!"
缺點： "Poor service and poor customer service in and out"
優點： "cheap for a reason. get what you pay for."
缺點： "smallest seats ever. bag fees insane"
優點： "Boarding and in flight crew were fine"
缺點： "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
缺點： "Bad way to treat the passengers. And they charge you for a bag us$40 !!!"
優點： "Make no mistake, this is a bargain airline. They get you there but it's going to be a cramped space, no real service deal. But the price is right. Works fine for a 2-3 hour flight. You would not want to use them for 6 hours. Pay close attention to their baggage rules. Others have complained about surprise charges. I thoroughly studied it, bought extra weight ahead of time and had no problem. Seat selection was difficult on the website for some reason."
缺點： "The customer service during our check in was terrible. We were shuffled around through different lines for Check in and baggage drop. We asked one lady at rhe counter if we needed to tag our carry ons and she said no. As we got to security, a rude lady walked us back to the counter to weigh each and every item we had, including our purses. Since we were over the limit, we were told to pay $60 for an additional check in and we couldnt pay the online price. We told the manager we checked in way before the 2 hours about the lady we asked regarding our bags. She even confirmed but insisted we still couldnt pay the online price. Each person we approached had a terrible attitude and wasnt willing to help. If we knew about the carry on bags, we wouldve purchased it online before the 2 hour cut off time."
優點： "It's legit"
缺點： "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."
優點： "The flight was fast and crew was courtious."
缺點： "The seats needed a little more leg room. No wi-fi available."
優點： "On time. Nice crew"
缺點： "Crowded seats. Not enough legroom. Paying extra for"
缺點： "Very expensive baggage fees. We paid over $80 for two small bags that were too heavy to carry on. This is not advertised well at all. Nothing is included. You literally have to pay $3 for a cup of water on the flight. No peanuts, no juice, no water, no bags included. I'm surprised the toilets didn't cost something."
優點： "The price of the flight"
缺點： "bare basics- minimal leg room and no beverages offered"
缺點： "Check-in was really hard to do and the airline wasn't communicative about the carry-on luggage weight restrictions"
缺點： "There were 2 kids 1&3 behind us having the worst melt down, their parents could not control them and the flight crew ignored it. Everyone around us was beyond upset and they let safety and comfort go ... Horrible... I got hit on the head, spit on and kicked the entire 2.5 hours!"
優點： "While staff was courteous and helpful Jetstar's policies and business model lack a lot to be desired. The extra security check to rid folks of water and such sold onboard was BS. Not to mention the checked baggage charge. Will finish up this trip but never use Jetstar again."
缺點： "Baggage charge for checked bags Charges for beverages and snacks Minimal leg room"
優點： "7 kg check in bag is a dishonorable way airline to generate profit. Dishonesty"
優點： "Very helpful at check-in trying to work out over weight baggage problems."
缺點： "Steep fees on baggage and extra fees on everything."
缺點： "the worst flight attendants every.. let family run around, climb on exit door, never asked the families to be mindful or courteous of others and spent most of the time behind a curtain doing whatever.. the baggage fees made this anything but a discount airline"
優點： "Quick boarding, helpful staff"
缺點： "Plane is old."
缺點： "Fought was cancelled"
缺點： "We have yet to fly."
優點： "Impressive friendly. On time. Efficient"
優點： "Land crew"
缺點： "Baggae system and check in time"
優點： "Absolutely nothing"
缺點： "No free water small seat shitty flight attendants. Worst flight I've ever had my knees were bruised when I got off. I'll never fly them again. Exit rows completely empty but had to pay 35$ that I didn't have to sit there I'm 195cm and they wouldn't let me sit there I hope you go out of business."
優點： "It was only an hour flight"
缺點： "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
優點： "Nothing but cheap airfare"
缺點： "No entertainment had to buy coffe food and water"
缺點： "Everything. A disaster of communication, service and staff instructed to lie about consumer rights so that passengers are discouraged from asking for compensation"
優點： "The music"
缺點： "No free food, very cold. Flight was delayed. Ordinary"
優點： "We arrived ahead of time"
缺點： "No entertaimenf of any kind. Uncomfotable seats"
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
優點： "Flight was smooth"
缺點： "Boarding was terrible"
缺點： "Seat is uncomfortable"
優點： "Vegan food was surprisingly okay! Very friendly staff."
缺點： "No entertainment. [TV & Audio]"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "No free snacks"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
缺點： "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
缺點： "got transferred to KLO due to airport closure, delays"
優點： "Flight attendant service"
缺點： "Flight cancelled the previous night. Forced majeur. Whatever. No explanation given. Had to book a hotel overnight."
優點： "All ol"
優點： "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
缺點： "Having to pay luggage check in"
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
優點： "They have online check in."
缺點： "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
優點： "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
缺點： "Always delay. Worst airline ever! I will not book Airasia again."
缺點： "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
優點： "I appreciated the boarding speed in the heat on both ends of the trip."
優點： "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
缺點： "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
缺點： "There was horrible warm cabin air during pre-flight takeoff. We felt nauseous because of it. On our flight back AirAsia was late for 2 hours. Horrible airline."
優點： "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
缺點： "Flight was delayed over an hour with no explanation."
缺點： "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
優點： "I'd like my money I spent on a hotel back"
缺點： "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
優點： "everything was ok"
缺點： "Did not fly Due to 2 delays and after waiting in departure area for 5 hours ++ I decided not to fly. Had to go through Immigration to re enter Manila Very disappointed, no airline reps available to talk to. Had hotel pre paid in Macau, all up lost AUD$2400."
缺點： "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
缺點： "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
缺點： "Delayed for 2 hours without any informations ..."
缺點： "Both flights delayed!"
優點： "Nothing good!"
缺點： "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
優點： "We eventually made it to manila. That was the only positive of the flight."
缺點： "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
優點： "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
缺點： "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
優點： "Not much but the flight crew was alright."
缺點： "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
優點： "Staff at the Manila Airport were extremely friendly and helpful."
缺點： "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."
缺點： "Flight was delayed by 3 hours."
優點： "Getting off the plane"
缺點： "Plane was unsafe, engine was making unacceptable clanking sound before taking off, totally unacceptable, airline canceled flight before time and rescheduled the time, then left an hout late after the new time on runway, the process of terminals is also not clear as to where you myst go , worst airline experience i have ever had, would never recommend to anyone .... Airport ground staff are not too helpful"
優點： "The flight was delayed and no announcement was made. We kept wondering what was going on. One of the ticketing attendant acted as if we were an inconvenience whe we asked for information."
優點： "I liked nothing."
缺點： "On the first leg of the trip, the stewardists were extremely rude, not to mention the plane was delayed an hour and a half without any sort of updated notice/s."
缺點： "3 hours delay with no information given from crew"
缺點： "They cancelled our flight and they reescheatchuled our flight to the next day, but they wouldn't answer the phone or our emails to make the change of flight via internet, so we had to spend money in vans to go to puerto princesa's airport and change the flight in the counter. But to make the experience perfect, the day of the flight, it was delayed for an hour!!! I want to talk with someone that compensates us, specially for the bad internet assistance! Thank you,"
優點： "Attractive nice flight attendants"
缺點： "No food options, they ran out of everything, charge for everything and flight was an hour late"