優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The crew was nice as always."
缺點： "The leg space was way too small compared to other airlines at the same rate."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The interior was clean and the seats are quite comfortable in economy."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "The crew has difficulty communicating in English which makes even a small request stressful."
優點： "The flight crew. Excellent"
缺點： "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
優點： "Comfortable seats, fast check-in"
缺點： "Flight was delayed"
優點： "staff was great"
缺點： "old 737s on Guangzhou - Delhi route are not the most comfy, food is not awesome, and the landing was a bit questionable"
優點： "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
缺點： "Seat did not go back as far as I would have liked"
優點： "The crew was good."
缺點： "My bags didn't arrive with the flight. Connectivity/ transfer issue to pheonix."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
優點： "Service was good"
缺點： "Food wasn’t great but not bad"
缺點： "Only allow one piece luggage."
缺點： "Wait too in hotel"
優點： "Boarding was efficient. Airport staff were friendly enough. Ticket price was cheap."
缺點： "Airline website for check-in was a huge challenge... not as easy or convenient to use at all. Cabin crew really could care less about service. Typical Chinese hospitality, if you know what I mean. But honestly, if you’re looking to save a few dollars and don’t mind lack of technological convenience or service Inflight, and your expectations aren’t that high, China Southern does the job."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "In this sector they provided food which was vegetarian, but salad was having a roll of SALMON FISH and a SHRIMP. I wish to tell them, Fish is not Vegan or Vegetarian. It is considered as Non-Veg food."
缺點： "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
優點： "Cabin crew was very hard working, efficient and polite."
缺點： "Seats were inadequately spaced. Food was very bland."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
缺點： "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "It was clean. Also the media selection"
缺點： "More food needed"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Not allowed to use cell phone or any electronic equipment even in flight mode"
優點： "I didn't take the flight."
缺點： "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
優點： "The services was excellent. Everyone was polite. Overall was very good experience."
缺點： "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
優點： "Not much to like after being delayed."
缺點： "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
缺點： "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
優點： "The Cabin was clean, seats were new, usb charging port was a nice touch."
缺點： "The food was really poor."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "The flight to Amsterdam to China"
缺點： "They didn't attend much"
缺點： "Plane was late, causing me to miss flight in LA; I had requested an aisle seat but got placed in a the middle of a row of four seats, with a large man on one side and a Chinese woman on the other who both kept encroaching on my very limited space. I had no room, could not sleep and the entertainment (TV) for my seat was non-functional."
優點： "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
缺點： "Nothing, they were amazing."
優點： "Big new plane (A380)"
缺點： "Mainland Chinese have a VERY different concept of personal space and respect for others when compared to Westerners. This is evidenced by the manner in which the restrooms were used (disgusting after 1 hour of a 14 hr. flight) AND how they literally "attack" the food / beverages. Obviously it is a Chinese airline so best to accept this behavior and deal with it! You have been warned!"
優點： "For the most part, the flight was good. Entertainment was nice, food was so-so, and the staff seemed friendly."
缺點： "There was a leak above my seat that dripped on my head while I was sleeping. The liquid was odorless and appeared to be dark brown, looking an awful lot like oil. When I informed the stewardess, she stuffed a wet rag in the dripping spot, but didn't offer any other solution. I still don't know what the liquid was."
優點： "Food was good. Crew was helpful."
缺點： "The Boeing 787 dreamliner on the CAN - SFO segment has really poor legroom in economy, really uncomfortable on such a long haul."
優點： "Cheap / best / time saver experience"
優點： "Enjoyed pork curry with rice"
缺點： "No comments"
缺點： "Old airplane. Seats close together."
缺點： "The food selection could use a change with more fresh ingredients. We were offered two hot dishes but both were almost exactly the same. It would have been nice to have the lunch portion be or dinner portion be different."
缺點： "The flight to Seoul was delayed."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "Flight delay."
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "Upgraded to business class for free and service was amazing."
缺點： "got severe food poisoning from the airline food."
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
優點： "The flight was fine"
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
優點： "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
缺點： "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Clean plane"
缺點： "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "No problem with staff"
缺點： "Food is okay"
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "Staff was friendly"
優點： "The food was good and staff was friendly"
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
缺點： "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "on time food"
缺點： "no movies"
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
缺點： "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
缺點： "Was just a bit warm"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "Flight crew was friendly and attentive Very nice job!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Crew very helpful, patient, and kind."
缺點： "Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled."
缺點： "the flight delayed 2 hours and 40 minutes."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Boarding was easy."
缺點： "Food ! Tasteless and bald.."
優點： "New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight"
缺點： "Awful food even when Muslim meal ordered before"
缺點： "nothing at all"
缺點： "No aisle seats cos I couldn't check in online."
優點： "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
缺點： "The seats weren’t the most comfy and one of the meals was bad"
優點： "the flight is delate"
優點： "Friendly crew"
缺點： "Outdated entertainment system for a 14 hour flight. Old movies and only a few options. Also, connecting through Beijing sucks because you have to go through security again just to get to your transfer gate. I almost missed my flight"
優點： "It was quick flight and staffs was very nice"
缺點： "Staffs didnt know much english.."
缺點： "Horrible staff. I ordered wheel chair and was told to follow one other person instead. There were about 10-15 people who needed wheel chairs following one person on foot...Food was horrible too.."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Very short flight at end of trip, so ok enough flight."
缺點： "I have to give lowest score on food and entertainment because there was none. But the flight was so short that neither was expected."
優點： "people work in PEK is very helpful, but delay is way too much to handle."
缺點： "miss flight, miss flight, miss flight"
優點： "Flight was good , webjet promised me aisle seats but did not deliver."
缺點： "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."
優點： "Crew is rude. No English spoken."
缺點： "Shutting off electronics 45 minutes before you land is ridiculous."
缺點： "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
優點： "Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin."
缺點： "Small plane ,narrow aisle"
優點： "Bathrooms were clean. Foot rests were comfortable."
缺點： "Chairs did not recline much for such a long flight."
優點： "Overall i won't prefer to travel from this airlines anymore."
缺點： "the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT."
優點： "Food was good, crew was courteous, comfortable seats."
缺點： "Some delays, touch screen was not working."
優點： "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me."
缺點： "When we landed and I had to change planes I did not have time to get to my next flight and almost missed it, Air China crew member did come find me in a golf cart and raced me to my flight. Then young man wanted a tip I had nothing but American dollars on me and had to dig to find that as the crew stood waiting for me to board was kinda awkward"
優點： "Plane remained aloft for duration of flight."
缺點： "No seat power but hey what can ya expect at such a low price."
缺點： "Seat too tight"
缺點： "I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!"
優點： "Courtesy & willingness of crew to respond effectively"
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
缺點： "They're are abusive to their customers. 5 hours to 7 hours delayed on both of my flights.."
優點： "People were nice"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Delayed for 2.5 hours."
缺點： "Seat is small and uncomfortable Landing late Food test not good poor customer service Drink should serve more often"
缺點： "No use of cellphone even after take off and landing."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Delays everywhere, made no attempt to help until we had already missed our connecting flight."
優點： "They accommodated to my vegetarian diet"
缺點： "I missed my connecting flight because of late landing"
缺點： "Both flight to and from had at least one plane with no entertainment. They're 13 and 6hrs. They also don't let you use your phone. Even on airplane mode. Both to and from also got delayed. Which may or may not be up to the airline."
優點： "The flight was short. They played a movie because we waited about one hour on the tarmac to take off."
缺點： "My luggage was lost. Because I don't speak Chinese, I am not sure if the crew was being truthful with me. Apparently it was my fault the bag was still in Beijing, and not in the final destination. I had to retrieve the bag the next day from the airport which was just kind of a production. Unclear, and not the most apologizing staff about the lost luggage."
缺點： "I could nos use my phone even though I took off the SIM card I did not get a good explanation"
優點： "Most of crew members are very nice and kind."
缺點： "The entertainment system didn't work"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "I liked the kindness of the flight attendants. They were friendly and into the passengers needs."
缺點： "I didn't like the music and television selection with the entertainment. There were very few selections. Thought I'd be able to find a jazz station or hip hop. More music variety. The same with the television selections."
缺點： "Every time the entertainment was paused for an announcement, it turned the volume WAY up, so loud that it hurt my ears and every time i had to tear the earphones off. I understand not wanting to let people mute the announcements, but minimum volume should be around 30-40%, not 70%"
豁免更改費用。 搜尋到 瀋陽的彈性機票