優點: "Professionalism"
缺點: "Baggage Claim"
優點: "Nice crew, night food."
缺點: "Old aircraft type, insufficient entertaiment."
優點: "The crew was nice as always."
缺點: "The leg space was way too small compared to other airlines at the same rate."
優點: "Amazing service"
缺點: "The comfort of the seats and size"
優點: "Crew was communicative. Great entertainment selection"
缺點: "WiFi didn’t work but it was told it may not"
優點: "Food was good."
缺點: "The seats were too narrow."
缺點: "Very good and friendly"
優點: "It is a direct flight."
缺點: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點: "Roomy, comfortable and quiet. Choosing to have dinner after a 5 hour sleep was great"
缺點: "Food choices wasn’t the best."
優點: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
缺點: "The food was mediocre at best."
優點: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need. They seemed a little frustrated at the end of the flight near Wuhan, most likely because they had to clean and prepare to go on to Guangzhou."
缺點: "It wasn't super clear from our booking that we'd go to Wuhan and then Guangzhou instead of a straight shot! Seats were a bit uncomfortable on the Dreamliner for such a long-haul flight. Also, the food wasn't great but it's abundantly supplied, even a night-time snack if you asked."
優點: "For such a classy airline, they have terrible coffee and tea"
優點: "A-380 seems to be significantly quieter than the 777."
缺點: "It was almost an hour late and no explanations in English were given"
優點: "The food & The Staff."
缺點: "That my flight was delayed for 5 hours and my luggage went missing."
優點: "Nice crew"
缺點: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點: "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."
優點: "Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again."
優點: "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
缺點: "Seats were a bit cramped."
優點: "price"
缺點: "Only allow one piece luggage."
優點: "Long but very pleasant flight"
優點: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點: "Movie selections are good. One screen per seat. Have USB to charge your device."
缺點: "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
優點: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點: "Everything is awesome."
優點: "Almost everything."
缺點: "It was delayed twice."
優點: "The China Southern business class lounge is excellent. It has plenty of seats with good space. It serves excellent breakfast. Services of the business class servant are outstanding."
缺點: "The new Terminal 3 in Chongqing airport has a lot of space. But walking from the airplane deplane location to the luggage site is more than 700 meters. It is too far to walk in particular for people who can not walk well."
缺點: "Vegetarian options would be nice."
優點: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點: "DELAYED FOR 7 HOURS"
缺點: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
優點: "It was an inexpensive flight. Flight attendants were nice enough. Each seat had pillow, blanket, and headphones for personal screen. Drink cart came by several times and there were two meals served. Boarding was fairly quick as was deboarding. No problems with baggage. Early landing."
缺點: "Seats aren't very spacious; not much leg room and doesn't recline much. Luckily I'm a petite person, but I can imagine if I was of average height or taller/heavier I'd be uncomfortable. Food is mediocre. Airline food isnt great in general but I've had better on an airline. Flight had a delayed departure."
優點: "Slept like a rock."
缺點: "Not much entertainment."
優點: "Nothing!"
缺點: "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
優點: "Nice crew."
缺點: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
優點: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點: "- The attractive fare - Good leg room"
缺點: "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"
優點: "Crew"
缺點: "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
優點: "The price was good and the layover hotel arrangement was very nice. The flights themselves were not very pleasant. The flight attendants were rude, food was mediocre, the wines were bad."
缺點: "The bathrooms, food, flight attendants service and attitude towards passengers was bad."
優點: "1. The food was actually very tasty 2. The crew was nice for the most part 3. The price I paid was decent $496 for one way from Manila to SF"
缺點: "1. The seats were too close together and not comfortable. The arm rests were too short and my elbows kept pushing the overhead light on. 2. The audio jacks was broken so I had to jiggle the headphones in the socket to get the audio and even then it wasn't good so I just gave up on watching a movie 3. They don't allow use of cell phones even in airplane mode"
優點: "On time"
缺點: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點: "In flight movies"
缺點: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點: "My father in law passed away had to fly home."
缺點: "Tryed to cancel reservation put on hold for 25 minutes hung up!"
缺點: "The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay"
優點: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點: "The price was nice."
缺點: "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點: "Efficacy boarding, good entertainment"
缺點: "Better food and snacks"
優點: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點: "Everything was normal, nothing amazing"
缺點: "Food, the didn’t have vegetarian options and everything was in chinese"
優點: "Plane was okay/good. Crew was good."
缺點: "Food"
優點: "Very impressive aircraft. Efficient crew."
缺點: "Flight was delayed."
優點: "Excellent, fully reclinable seating in business class and excellent service"
缺點: "Boarding gate was changed in Shanghai with no advance notice. Movie and music selections were limited and relatively poor."
缺點: "Very limited English speaking programs/movies"
優點: "Everything is that trip was excellent: food, service"
缺點: "Nothing"
優點: "Crew. Plane. Check In Service"
缺點: "Food was quite bad."
優點: "The entertainment had a good selection of movies and games"
缺點: "When checking in I was told that only middle seats are available when later on the airplane there were a lot of isle and window seats free but staff didn’t want customers to move seats"
優點: "No entertainment available No food offered It was a short flight from Shanghai so was a typical experience"
優點: "Good service - food/beverages etc"
缺點: "I tried to change my flight and had the worst experience I have ever had with an airline. Not just the rate was not honored. Nor was my flight. Nor ANY communication if my ticket was changed or not. I could not get anyone on the phone to help me, or there wasn't even a representative at the airport. COMPLETELY RUINED MY TRIP! I WAS LEFT WITH UNUSED HOTEL BILLS!!!! This not the last I will report of this!"
優點: "New planes, on time, staff actually tried hard to accommodate"
缺點: "Western Breakfast wasn't great"
缺點: "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點: "Nothing"
缺點: "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"
缺點: "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
優點: "The free cup of water"
缺點: "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點: "The whole process was smooth. And although I missed/didn’t recall the halal food option when booking the tickets online, the crew member was able to advise fast and make swift adjustment!"
缺點: "There’s no earphone provided onboard, and entertainment thus was lacking! Also, there should be more varieties of newspapers provided!"
優點: "Service was prompt and polite. The personnel were great!"
缺點: "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
缺點: "I fell and broke my collarbone, called to change my ticket and no one would help me. Terrible customer service."
缺點: "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."
缺點: "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點: "Food was good"
缺點: "Nothing"
優點: "Very helpful flight attendant (should have asked her name) Healthy food"
缺點: "The flight was delayed for half an hour, and then waited in the plane for another three hours before take off. I guess a few hours of delay is normal when you fly in China. The passengers waited seating in the plane for more than 3 hours not knowing the reason of the delay nor when will it take off. There were no choice of meal. The meal was very basic and was with too authentic flavor and material. Rice was undercooked and compressed in rectangular shape probably by food producing machine. No individual grains can be seen. There were no individual monitors or entertainment available, but understandable, considering that it is a two and a half hour flight."
缺點: "Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground."
優點: "Seats ok Crew was good"
缺點: "No headphones for ife Food horrible"
缺點: "Vegetarian options should be included in meals. I wish there were more movie options,l."
優點: "Flight was crazy cheap. got a transit hotel free with long layover, really really cheap flight! Flight and food good enough, Didn't charge for glass of wine."
缺點: "Website works poorly,online checkin fails China Airlines has poor customer service but ingenuity and persistence can often overcome that. Language barrier can be real Delhi to Shanghai flight didn't have individual dvd entertainment"
優點: "Didn't wake me up when sleeping when meal came Had empty seat next to me"
缺點: "Didn't have enough departure/arrival forms to distribute No wifi No soap in bathroom"
優點: "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點: "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點: "The airport was diffulvt to menuvuer."
缺點: "The airline was delayed on the tarmac for one hour and they never gave an explanation for the delay."
缺點: "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點: "After boarding the plane, we sat at the gate for 4 hours before takeoff. During that time we were given a meal, but not fed again for over 8 hours! In total we were on the plane for over 17 hours."
優點: "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點: "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "Small space in economy"
缺點: "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點: "Modern plane - nice staff. We were always on time or told why we were not on time."
缺點: "People were screaming and running around the aisles; no one bothered to respect the 'sleep/awake' time, which was not the staff's fault. They also did not serve much water."