優點： "Service w Korean air is always on point. Food boarding and flight has always been fine w me."
缺點： "I felt a little cramped in economy but still not the worst seats and still overall pretty nice flight"
優點： "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
缺點： "Really everything was exemplary"
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
優點： "Everything. Seat...crew...food...all of it."
缺點： "Can't think of anything. All was great."
優點： "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
缺點： "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Yes, crews were excellent"
缺點： "Boarding of passengers should be clear"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
缺點： "The planes are old. The space is tight, especially if you have long legs."
優點： "Ended up in the middle seat even though i booked the flight 7 months ago"
缺點： "bad seating. the Korean air website would not let me pick my own seat in advance"
優點： "Excellent service and delicious food and clean."
缺點： "No wifi on board. Not many movies."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
優點： "Crew attended to my needs seriously and in a timely fashion."
優點： "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
缺點： "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
優點： "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
缺點： "Request for more movie & TV options after 18 hours of flying."
優點： "Short layover, good food"
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
缺點： "Due to bad weather and flooding, I could not get to the airport for my flight. I called Just Fly and they said there was nothing they could do. I had to pay an extra $350 to get my flight rescheduled. I thought that due to bad weather, customers can get flight rescheduled at no extra cost? As soon as I rebooked my flight, both airport in Houston closed anyways. So is this still my fault and did I have to still pay an extra $350??"
優點： "Flight attendants"
缺點： "Clean, great service, good food."
優點： "Excellent service"
優點： "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
缺點： "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
優點： "By far the best airline i have ever travelled on"
缺點： "The service, quality of airport and new aircraft"
缺點： "fleas bite me & my hubby what U think?"
優點： "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Service counter check in was very helpful"
優點： "Everything was good except the space for reclining."
缺點： "My seat needs to go back further so I can sleep. Maybe about 3 inches."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Customer service wss great! Good food. Great entertainment."
優點： "Good leg room in most seats Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
優點： "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
缺點： "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
缺點： "I like much food"
優點： "The economy seats were very comfortable with lots leg room in every row. The entertainment screens were nice with lots of selections. The attendants were very nice and helpful."
缺點： "The food could be better spaced out and offer ask me more variety."
優點： "The crew were very professional. I felt I was transported back in time when passengers were treated with dignity and not rudeness. I will definitely fly the airline again. I was very impressed with the stewardness professionalism. Food was excellent."
缺點： "Boarding procedures were confusing and unorganized."
優點： "They're live up to their on time promise."
優點： "On time, crews were friendly and helpful"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
缺點： "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
優點： "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
缺點： "I can't think of anything that could have made service better. They should keep up the good work."
優點： "Quick boarding and was on time. Crew were attentive and kind"
缺點： "14 hrs is still a long flight and the movie selections were just OK"
優點： "Comport and fast"
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "Seat comfort and service"
缺點： "Cabin temp too warm; mediocre headphones (bro f your own)"
優點： "VERY COMFORTABLE"
優點： "Flight attendants were amazingly awesome !"
缺點： "Foooood Asiana airline foods are worst"
優點： "Everything was on time and the flight was smooth!"
優點： "Same as above"
缺點： "Same as above"
優點： "Staff and flight crew all very nice and profressional and attentive; bags arrived at final destination - no issues with missing luggage"
缺點： "Another delay from icn to bkk, No meal on this 6hr flight! Catering issue, so no dinner... just a pack of peanuts, literally. Seats very uncomfortable in economy, lack cushioning"
優點： "Upgrade to business class"
缺點： "No alcohol"
缺點： "Very limited selection that repeats over both segments"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "The crew was great ."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "over all flight is great.landed safely"
缺點： "nothing much.just the food and entertainment not much option."
優點： "The flight attendants were polite and very attentive!"
缺點： "There was not any WiFi though it was advertised."
缺點： "only 3 movies to pick from- disappointing"
缺點： "... 3) Upon landing in ICN, a connections Asiana staff, instead of an apology, shouted "Hurry up, you are late". I was not late; Their plane was late! 4) In ICN, the connection flight was also delayed by half an hour. We arrived so late that I missed the last airport limo bus & was forced to arrange alternate, more expensive, transport to my lodging accommodations. 5) while in ICN, I experienced the same Curt conduct from Asiana staff!"
缺點： "4 hour late :-( Unacceptable."
缺點： "Weighing hand carry bags in Manila"
優點： "Stewards service"
缺點： "Always delayed"
缺點： "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
優點： "Nothing. Too crowded."
缺點： "No attention given by your crew to my questions"
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "The flight attendants were very kind and nice."
缺點： "The food was bad . It used to be good but it's getting worse these days. No idea how could you serve the fork...!"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
缺點： "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
優點： "The crews are friendly and Helpful staffs."
缺點： "Chairs is not comfortable. It so hard!!!"
缺點： "This previous was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight."
優點： "I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices."
缺點： "Everything was good."
優點： "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
缺點： "No good Korean movies to watch."
優點： "Good food, polite crew, efficient and flexible with baggage."
缺點： "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
優點： "Everyone was so personable. We had 4 adults , 2 boys and a baby girl so it was hard to get everyone situated but with the staff on the plane it was just simplicity. All of our needs were met , wether it was someone wanting an extra blanket or the baby needing food or even helping the 2 boys get situated before and after take off . They apparently love babies because they couldn't get enough of ours and were always wanting to play with her and make her smile (which goes along way) and that helped her not feel so groggy on the plane . They know it's a long flight so they get you comfortable even down to giving you slippers and great tasting food."
缺點： "The only thing I didn't like was the long flight but that's not the staffs fault, it was inevitable if your flying halfway across the world . the plane had 12 inch touch screen tv with music, movies, games , news , kids entertainment and even how to learn Korean so it it was very helpful in keeping you entertained throughout the plane ride ."
優點： "The food is the best among all airlines."
優點： "Crew was efficient."
缺點： "Seats on the small side."
優點： "Very professional and attentive staff.... Probably the best airline I have every experienced"
優點： "Quick boarding, on time, nice crew, clean plane"
缺點： "After 20 days of returning..movies option hadn't chnged."
優點： "From Seoul, the staff were all quick and prompt."
缺點： "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
優點： "flights both ways were on time."
缺點： "Had to pick up our own wheel chair at baggage claim instead of at the gate."
缺點： "There was no obvious way to request a special meal using the AsianaAirlines website."
優點： "The seats were roomie and the stayed flight attendence were very nice."
缺點： "When the movie you were watching ended, you had to wait for all the other movies to end before you could watch another one."
優點： "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
缺點： "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Same thing, coz I was assigned to10f."
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