優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The professional and friendly staff. CZ8327 was a 737-800 so I don't expect entertainment. Quick boarding and inflight service."
缺點： "I ordered a dietary meal and they get it right every time. Nothing to write home about but it was edible."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Transfer process is too hassle"
優點： "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
缺點： "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
缺點： "Seats dont recline"
缺點： "Food was ok...tea coffee not good at all"
優點： "China Southern was good in most respects."
缺點： "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Amazon A380 flight, great service by the flight attendants."
缺點： "Unable to check in online."
缺點： "Only allow one piece luggage."
缺點： "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
優點： "Plenty of legroom at emergency exit aile without extra charge"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Very attentive staff, decent food, and the ability to stand up for a bit in the galley."
缺點： "The "rule" regarding any cell phone-like device not being able to be used, even in airplane mode. Silly rule and highly enforced. Told to turn off my Kindle even. This makes for a really long flight!"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
缺點： "A bit cramped"
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
缺點： "The seats and legroom in the A380 were among the most uncomfortable I have ever experienced in an airplane. Not sure who to blame, China Southern or Airbus. Stiff foam and hard, no movable headrest, curve did not match my back, knees hit chair in front. I had just flown EVA airlines on a new 747 (I think) and had no such problems."
缺點： "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
缺點： "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
優點： "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
缺點： "Seats were hard with little room."
優點： "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
缺點： "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
優點： "The flight was on time. Food on flight was normal. It was a full meal."
優點： "The seats were comfortable and the cabin crew helpful. The entertainment options were pretty varied and there were lots of options either in English or with English subtitles."
缺點： "The food was pretty bad. I was assigned a center seat even though the aisle seat next to me was vacant, so I took that one anyway. The bathroom situation was the worst part. I don't think there were enough on the plane, and other passengers were taking way too long in the bathroom. When one passenger decided economy class passengers weren't allowed to use one of the toilets, the staff did nothing. That was frustrating. :/"
優點： "The entertainment"
缺點： "The food was lame"
優點： "Punctual departure. Easiest way for me to fly from my hometown to New York, US"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
缺點： "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."
優點： "good quality airplane (787 dreamliner)"
缺點： "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
缺點： "Plane was late, causing me to miss flight in LA; I had requested an aisle seat but got placed in a the middle of a row of four seats, with a large man on one side and a Chinese woman on the other who both kept encroaching on my very limited space. I had no room, could not sleep and the entertainment (TV) for my seat was non-functional."
優點： "I liked the complementary hotel room. The room was really nice and everyone was very helpful getting me there, they even gave me a map to the check in desk. I definitely got more sleep there than I would in the airport."
缺點： "I didn't like the 13 hour layover."
優點： "The quick and friendly attention to my request for coffee and a blanket."
缺點： "The online web service is not very user friendly. I did not get an email of my upcoming return flight reminder for web check in. Also, your seat selection process needs to be upgraded. My seats were not shown on my record; so I called and was told that my seats had already been assigned and confirmed. We had 4 checked bags for two passengers. However, they did not transfer all the bags at Guangzhou from Sydney to Incheon. The baggage clerk quickly found the bag and said it would be delivered to Daejeon the next day. We will continue to fly China Southern as much as possible because of the good fares and great service."
缺點： "Newer plane. Nice crew."
優點： "Enjoyed pork curry with rice"
缺點： "No comments"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Flight landed 30 minutes early which was a big deal with an after midnight scheduled arrival."
缺點： "No tooth-brush No hot noodle when I was hungry No hot tower Dirty toilet Means flight attendant"
優點： "There really wasn't much to like about flying with China Southern."
缺點： "1. They lost my luggage going both ways. 2. The boarding process was miserable and dangerous. 3. They advertise to speak english...not true 4. The crew was very rigid to the point of being rude. 5. The lines for immigration were hours long so as to make one miss your connecting flight 5. Customer service for lost baggage was so terrible that I don't have words to describe. 6. My flight was 4 hours late with no explanation"
缺點： "Flight delay."
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
優點： "The crew are amazing"
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
缺點： "Hope to keep departure on time !!!!!!"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
優點： "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
缺點： "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Staff was nice"
缺點： "The food vegan Movies"
缺點： "Better movies , better vegan food"
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "No real problems"
缺點： "Nothing significant"
優點： "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
缺點： "Short flight; so there was no real in-flight entertainment. That's really alright though."
缺點： "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "The flight was fine"
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "The number of take offs equaled the number of landings :)"
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "I liked the plane. 787’s are the smoothest rides."
缺點： "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
缺點： "They will cheat u of money. Somehow. Beware."
優點： "The food was good and staff was friendly"
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew, comfort, food, entertainment."
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
缺點： "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
缺點： "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
優點： "The flight from JFK to Fuzhou was enjoyable. Plenty of leg room and the entertainment kept me occupied throughout the flight. The food was excellent. They provide 2 full meals, 1 half meal and a snack, where I wasn't hungry at all throughout the 14+ hr flight."
缺點： "It was almost impossible to get in touch with an English speaking representative. I tried to call to confirm my booking that I made through kayak.com. When I got in touch, the rep from an overseas office barely spoke English and didn't help at all. Thankfully everything worked out at the airport. Found out that JFK-FOC is only 2 months old. Hopefully they"
優點： "Boarding was pretty quick."
缺點： "Seats were quite uncomfortable. Not much leg room."
優點： "We had nice reclining seat, I was able to sleep comfortably."
缺點： "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
缺點： "No issues, overall good experience."
優點： "We found an amazing deal for this flight. Overall it was good, service, entertainment, airline, etc... all was as expected."
缺點： "The flight was freezing. I wish there were some way to turn down the cold air."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Crew was very helpful with boarding and very friendly and hard-working."
缺點： "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."
缺點： "Very limited English speaking programs/movies"
優點： "overall great crew and attentive"
缺點： "Comfort: I had middle seat between two heavy people, they took both arm rests. I had very little space"
優點： "Check in, boarding, seating, service, great! I observed this crew helping many Non English speaking passengers fill out USA Customs forms. Most proactive team I have seen thus far among Chinese airlines. Airplane configuration in economy is better in terms of bathrooms for economy class than say for example..,Delta and AA in the new 787 aircraft."
缺點： "Food needs improvement. Offerings are all bad carbohydrates w no nutritional value. Breads, ssndwhiches, lots of rice or noodles w sliver of meat and vegetables, mystery over sugary beans."
優點： "Staff on the plane."
缺點： "China Air failed to transit my Baggage from Shanghai to Tokyo. Stuck withouth clothing!"
優點： "The China Eastern Airlines website is always down. It was impossible although we had seat numbers, they changed our seats numbers and we all had to seat separated, including our 12 years old daughter."
優點： "I was hesitant at first to book through a 3rd party website, there were a lot of variables for me. I’m the kind of person who loves the security of knowing that my plans are concrete. I read so many horror stories of random cancellations and other headaches. As long as you know your dates are set in stone and you don’t have to adjust anything (I had no changes) then I think you’ll be perfectly fine! :)"
缺點： "While everything worked out perfectly for me the only draw back for me was just airline logistics, because I purchased through a 3rd party vendor I was unable to check in early. I love having the security of checking in early to avoid the lines and stress at the airport but everything worked out great. I was even able to select which seats I wanted prior to my trip."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Flat Bed is so so OK."
缺點： "Not convenient for Couples Travelling. Seats are far apart in the middle. I could not even make conversation with my spouse. Ridiculous seating plan. In the future I would avoid this Airline. CHINA EASTERN web site is horrible."
優點： "The free slippers!"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The boarding process was organized."
缺點： "Delayed flight, massively delayed flight. We got in to VN +2 hours later, normally not bad, but when you're talking about 3:20A there is going to be grouchiness."
優點： "The crew on board were very kind"
缺點： "It has been very difficult to get the boarding pass because my passport number was not registered in the computer of China Eastern !!! When I booked on line I never had the opportunity to insert my passports number !!"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Comfort of the airplane and seats although they kept the temperature too high"
缺點： "The food, what if they had nothing for westerners to eat at all. the temperature of the cabin was too hot was sweating a whole time. Not enough choices for entertainment movies at cetera."
優點： "everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane."
優點： "The flight itself was ok. The crew was fine. Just a snack served for a long flight."
缺點： "The flight was delayed over three hours. The excuse was the other airport was closed but I think the actual reason was the inbound flight was three hours late."
缺點： "Could have used some entertainment even it was a 5hr flight."
缺點： "I was on time I have received different flights information from what I have on my confirmation they make me miss my flight they didn’t try to find me other options I have to purchase new tickets to go different airlines with a lot of money I will take legal action when I get back"
缺點： "Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "very comfortable seat in business class excellent food friendly and competent flight crew"
缺點： "plane did not pull up to the terminal. We had to go down the stairs and get on a bus. wifi was difficult to use and slow."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias"
優點： "Most airlines wouldn't have served a meal on such a short flight so good job."
缺點： "The crew would occasionally ignore me. I think it was because I'm obviously foreign. Also the food was just ok. Not enough non pork options."
優點： "Nothing I already"
缺點： "I already mentioned above ,same story"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "On time departure"
優點： "Liked the price!"
缺點： "No particular dislikes. Had no real expectations for a China base airline. No frills, all was Ok. Nothing to build any allegiance with the company"
優點： "Priced right."
缺點： "Food was gross. Small plane so no on board entertainment. Seats were not comfortable. Not much communication between staff and passengers. When boarding"
優點： "Absolutely nothing"
缺點： "Everything. The staff was rude, didn't even know their own regulations on what we could and could not use on the plane, and made their own "Chinese" rules throughout the flight. The food was horrific and please tell me how a cell phone on airplane mode transmits a signal?? I will NEVER EVER fly this airline again."
優點： "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
缺點： "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
優點： "Both flights were on time. Boarding was smooth."
缺點： "Crew kind of brusque. Tight seating. no leg room. food poor. entertainment subpar."
缺點： "The food and tight space."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
缺點： "Flew with them for third time , never a problem, flights on time , connection smooth, great bargain in the sky and definitely looking for boarding their planes again."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Seats are narrow, leg room poor, and food service is minimal."
優點： "Crew was great and was happy to get gluten free food i could eat"
缺點： "Not lose my bags :("
優點： "Not a full flight, seat next to me was empty which was good for a 12 hour."
缺點： "Better selection of movies, real window shades instead of the transparent ones."
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The food was good and the seating was great as well"
缺點： "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
優點： "More leg room than traditional American carriers. Flight crew is a little different, but would fly them again when going to Asia. I felt safe and was happy with service."
優點： "The food."
缺點： "The fight was late in leaving. One of Three suitcases were didn't arrive."
優點： "Crew was very friendly and helpful."
缺點： "Not a thing"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"
優點： "Seat very comfortable"
缺點： "Need better food quality and choices."
優點： "It was an "average" flight"
缺點： "Food sent me and others to the bathroom---not good"
優點： "The plane was about 3/4 full, so it felt like there was extra room. It was a red-eye flight, easy to sleep and quiet."
缺點： "Be prepared for some pushing and shoving by the other passengers."
缺點： "Did not received two luggage bags"
優點： "Service was OK"
缺點： "They have us sit in airplane from 8 am till 10:45 am. In the airplane over 2 1/2 hours that is unheard of We finally arrived in shaman at 2 PM So we have for our steel late due to unknown reason After travel from JFK to Beijing China 15 hours and three hours layover +3 half hours sitting in the airplane that is just ridiculous"
優點： "Good to have a footrest."
缺點： "Small toilets. Hindu meal was inedible."
優點： "Love the space of airplane"
缺點： "No entertainment despite being a 5 hour flight. Terrible food. Airline split me and my wife's seats"
缺點： "No personal entertainment but a lot of leg room"
優點： "It was quick flight and staffs was very nice"
缺點： "Staffs didnt know much english.."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Flight attendants on the flight was very friendly and even made sure I didn't get wet when there was a slight leak above my head between the plastic."
缺點： "The check in process was terrible. I had paid extra to get an exit row seat since I have a very bad knee and I struggle sitting in my seat. My boarding pass printed with a regular window seat. When I went up to the counter to make sure I did indeed have an exit row seat, the woman at the counter told me the plane size had changed and my exit row seat was no longer available. I even gave her my printed confirmation from AirAsia stating I paid extra and she continued to tell me it wasn't an option. I said that the number of the seat didn't matter, I just wanted my exit row seat that I paid for. She visibly rolled her eyes and told another attendant to accommodate me. Except she did it in a way like I was inconveniencing her. It made me feel very insignificant."
缺點： "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."
缺點： "No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food."
優點： "Kayak website is not liable towards its customers. Due negligence."
缺點： "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."
缺點： "There were no entertainments and was not allowed to use any devices."
缺點： "The flight attendants are super disrespectful. They treat you like if you’re in a concentration camp. Besides the planes are very uncomfortable, the food wasn’t good at all either. They give you choices and then they say they ran out and you have to eat whatever they give you. At the end you end up eating a different meat with he same sauce. They canceled the global map view right after we took off and it was actuallly the only good thing about their entertainment screen because it looks like they were made when touch screens first came out."
優點： "They upgraded my wife and I to an Exit Row, I'm tall"
缺點： "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
優點： "The seats had more room so it was easy to get comfortable and sleep."
缺點： "Didn't like that there was no one there to answer any questions. The ladies there brushed off anyone who showed up by tossing a paper with a new departure time at them. The didn't even attempt to understand other questions. Plus the flight was delayed an hour."
缺點： "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
優點： "Timeliness of the flight, good decent meals and most important, best and cheapest fare."
缺點： "No leg room, crappy toilets, rush between changing flights, as there was very little changing time"
優點： "Courteous & professional. Provided information & snacks while waiting. If they devised a way to provide information & resources about connecting flights to each passenger, they would be at the top of their game."
缺點： "I had to pay to catch my connection with no way to document it, as it was an extreme rush & cash was the only way to get it done on the run. So I doubt I'll see any reimbursement. Airlines, Air China included, should try to provide better accommodations for delayed connecting passengers & not just leave it to airport ground crew or worse, passengers own resources. The only assistance provided was a couple crew directing with flight number signs from the arriving gate. But nothing further than that."
優點： "Comfortable window seat. Food ok. Bag check and arrival went well. On time arrival. Good value for the money."
缺點： "Only recieved 20% of the actual miles flown. That mileage program offers nothing."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "We were finally able to get home but..."
缺點： "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
缺點： "Delayed for 2.5 hours."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Very relaxed service. You can get something to eat or drink whenever you want. Made a long trip enjoyable.."
缺點： "Was hoping for the crew from the flight from LA to Manila. They were the best. Helped make the flight seem shorter."
缺點： "I had a medical emergency that developed in the first part of feb. this resulted in the amputation of my right leg. we contacted air china they requested medical records which we supplied. They are refusing to supply a credit or refund kayak. Kayak is going to be included in the FAA complaint and lawsuit following on this"
優點： "Good legs room."
缺點： "As above , didn't know the seats and can't check-in."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Overall, pretty great flights with this airline. We were delayed but ended up boarding earlier than expected which was nice. Our flight had plenty of food and beverage opportunities which was nice although don't expect anything out of this world, it's airplane food after all."
缺點： "Flight was delayed and no one knew how to communicate that to us. A sign would have been appreciated at least, considering we were out of the country we did not even get the email notification until the next day."
優點： "The crew was very polite. Always available if you need them."
缺點： "The boarding process is kinda chaotic. And you have to take a bus to the plane and enter the plane from a ground staircase."
缺點： "Seats were terrible, food even worse."
優點： "I liked that the flights were on time"
缺點： "Worst customer service I have ever encountered. Could never get through on the phone or check in online The food was barely palatable Small seats. I had trouble understanding the flight staff. I will do all I can to never fly Air China again if at all possible"
缺點： "Delayed flight for more than 6 hours and they just left the people there without communication with their families, no compensations of any inconvenience, the service of the staff was also terrible, I don´t recommend this airline"
豁免更改費用。 搜尋到 濟南的彈性機票