Flying Japan Air premium economy was definitely worth the extra money. The seats, service, access to the Sakura Lounge and food were all amazing. We would fly JAL again any opportunity we get!
I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
flight never left origins of travel
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
Short flight between hnd and tks. Pleasing flight although there was no service.
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
優點： "JAL operates with incredible efficiency."
優點： "Crew was amazingly nice, friendly and very helpful..."
缺點： "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "Seat was spacious. Crew was nice."
缺點： "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "very poor communication of information"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
缺點： "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
優點： "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點： "The movies were not the first run ones."
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Excellent flight and wonderful service!"
優點： "JAL doesn't disappoint!"
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點： "All was fine"
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Fast boarding and wonderful staff."
缺點： "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Everything was on time. Crew was outstanding."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Plan cleanliness was missed big time
Rued and unhelpful airport staff when asking for directions. Food is really bad.
Airport staff are rued and unhelpful. On a 9 hour flight only one drinks service was done.
Discourteous airhostess on the jetblue flight from JFK to Tampa Emirates service was very good
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Great flight. Wonderful crew, delicious food, comfortable seats.
The wifi wasn’t working, waste of money. There was no space for carry in baggage, had to hold all the valuables and the carry in baggage was went to cargo
You should add little bit more snacks.
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Crew was better and helpful"
優點： "Friendly quality staff, good aircraft."
優點： "Food is amazing, planes are good."
缺點： "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was amazing"
缺點： "Nothing, absolutely loved it"
缺點： "too many little children"
缺點： "No entertainment but it’s probably because it was a short trip"
優點： "Very poor service, the crew members were not friendly. Low quality food."
缺點： "Emirates have a big name in the industry but their presentation was really disappointing."
優點： "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
優點： "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
缺點： "Child kicking seat from behind for entire flight"
優點： "entertainment, legroom"
缺點： "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."
優點： "I love everything and I will flight with them again . A very positive experience."
優點： "The ICE entertainment program & the food"
缺點： "my TV screen didn't work"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Service from staff"
缺點： "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Great legroom, quiet plane, seat free next to me"
缺點： "Not much"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
優點： "Comfortable seats, awesome entertainment and food!"
缺點： "Only 7kg for a carry on bag is pretty tight."
優點： "Nice food. Fast boarding. Liked the small bag with travel products."
缺點： "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
缺點： "Changing the flight schedule without any concideration!"
優點： "The crew and flights were very good,I could not find any fault with them."
缺點： "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
優點： "Seats are a bit narrow,but enough room for legs."
優點： "Great entertainment. Crew was calm and professional."
缺點： "Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing."
Over all was okay. I asked for pillow 2 times never got it,
The plane is crowded, the cooling is bad and the food is little
The entire team is very helpful
Very, extremely poor seating comfort. Great, service and food.
缺點： "It was a very long flight and the leg room is too small especially for a very tall person."
優點： "Crew and flight where amazing. Thank you"
優點： "The crew itself was great and very attentive. Based off checking in I didn't expect the flight experience itself to be so great."
缺點： "Checking in was awful in SF. My downloaded boarding pass didn't work at the security gate and a lady checking boarding passes made snide comments about me not being TSA pre check. Had to go and wait in the line to have them print the pass and of course. Make the downloaded passes work."
缺點： "Airport arrival experience at passport control was terrible"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "Great options to watch on tv."
缺點： "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
缺點： "Connection flight from plane to the gate,seats need to be updated"
優點： "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
缺點： "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
缺點： "Entertainment system not operational"
優點： "Excellent service, onboard catering and transit facilities."
缺點： "No complaints."
優點： "Service. Crew. Everything is amazing."
優點： "I liked the food and the staff were very friendly"
優點： "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"
優點： "Meal very good. On time."
缺點： "Audio for entertainment via ear buds almost indecipherable."
缺點： "Mi sa furat din bagajj !!!!!!!!"
優點： "Top notch service on the airplane"
優點： "Constant service, food, entertainment."
缺點： "Seat area is too small. No room for legs/feet. Garbage was not picked up."
優點： "crew, fod, entertainment was great"
優點： "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
缺點： "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
優點： "Great experience for my first international flight."
優點： "not much"
缺點： "flight delays, lost bag, did not get delivered for over two days"
優點： "It was nice"
缺點： "Food was not that nice"
優點： "Food is decent. Entertainment is above par."
缺點： "This was 2nd out of three Turkish flights I've taken that was delayed causing me to run to catch my connection. Also, there was some sort of dilemma or drama with the in flight staff. It took an hour at least from when the drink cart came out until I was actually served a glass of water. The staff kept discussing something at the cart, then leaving the cart, then returning for another discussion, etc..."
優點： "Kind and professional staff, smooth check-in procedures, comfortable flight."
缺點： "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
優點： "Airplane and entertainment were nice."
缺點： "Flight left an hour late so we missed our connection."
優點： "food was very good for such a short flight!!!"
缺點： "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
優點： "I enjoyed that it was a new plane."
缺點： "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."
優點： "It was spacious for being Economy."
缺點： "Flight crew that was assisting on my side was awful. Completely disrespectful and not willing to help or listen. Not to mention, special meal was requested online months in advance yet they didn't have any vegetarian meal left and I was left with eating break and fruit."
優點： "The lounge was great"
缺點： "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
優點： "The crew was nice."
缺點： "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
優點： "I liked the space I had in my seat."
缺點： "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."
缺點： "AC was not working while we were in the ground"
優點： "Nice to have a meal on a short flight. Flight attendants were very cordial and their service was efficient. The shuttle service from the gate to the plane was very quick such that everyone was boarded in a timely manner."
缺點： "There was no entertainment media available. Flight may have been too short for entertainment equip plane."
優點： "Entertainment on board had a good selection of movies"
缺點： "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
缺點： "time was to long between planes"
優點： "You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating."
缺點： "The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane."
優點： "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
缺點： "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
缺點： "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."
缺點： "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"
優點： "great movie selection."
缺點： "was asked to show up 1 hour before boarding to a "secure area" with 5 different ID checks... however, once in, no restrooms available and boarding took a long time and was delayed."