優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Pilot kept us well informed."
缺點： "Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane"
優點： "Crew, vegetarian food and entertainment all were good."
缺點： "The seating is pretty cramped esp when seat ahead of you leans back."
優點： "Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again."
缺點： "They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok."
優點： "Ontime boarding and flight"
缺點： "Very limited leg room and crammed plane"
缺點： "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"
優點： "Service Food"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Pretty much everything."
缺點： "The food could be better."
優點： "The flight attendants were attentive.. food was ok.."
缺點： "Lost my luggage"
缺點： "Online checkin didnt work, long disorganized lines, delayed flight, bag lost"
缺點： "They gave me a regular seat when I paid for extra comfort."
優點： "entertainment system"
缺點： "Didnt work"
優點： "The efficiency and professionalism of the crew were appreciated.Business class seats were comfortable but lack of wi-if disappointing."
缺點： "The food choices. And the comfortability of the seats"
優點： "Ontime departure"
缺點： "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
缺點： "Very good"
優點： "Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again."
優點： "Professional cabin crew."
缺點： "Boarding was chaotic and not properly handled to separate Premium passengers from rest of passengers. Was made to check my small bag when others were able to carry on more than two bags and heavier ones. Food was mediocre."
缺點： "Only allow one piece luggage."
優點： "Reviews were terrible, but this was better than most US airlines I’ve flown."
缺點： "Entertainment was lacking but it’s not a big deal. I just work or read."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "The Kuangzhou airport should be upgraded. Many electric plugs were not working. And it's too hard to get wifi usage authorization, as the passport scanner did not work most of the time."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "Food was average. but as I paid a low a low fare I was overall very pleased. I provided my own headphones as the supplied headphones are usually terrible on all economy flights"
缺點： "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "On a long flight I was able to sleep very well. Food was good, staff was excellent."
缺點： "They served breakfast too early. I wanted to sleep some more."
優點： "nice onboard entertainment system."
缺點： "lost my luggage ;-("
優點： "The flight was on time. Food on flight was normal. It was a full meal."
優點： "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
缺點： "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "I am never flying this airline again. I extended my stay and puposely didnt go back on this airline to avoid it all together. I would willingly pay a little extra to never endure another flight with disrespectful attendants again. From LAX to Guangzhou, Staff was incredibly rude to anyone not of chinese decent. I was yelled at to wake up by an attendant rather than pleasantly asked or gently touched on shoulder. Will absolutely spread the word to everyone i know on all social media platforms to avoid this airline. My feedback will most likely fall upon deaf ears but thats fine by me."
優點： "The crew was perfectly attentive. I hope to fly with you all again!!"
優點： "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
缺點： "Flight was change to China Airlines"
優點： "new planes"
缺點： "my return trip, the whole center ailse had no entertainmrnt center facilities... even overhead lights. steeardess, did not allow smartphone even in airplane mode"
優點： "On time"
優點： "1. The food was actually very tasty 2. The crew was nice for the most part 3. The price I paid was decent $496 for one way from Manila to SF"
缺點： "1. The seats were too close together and not comfortable. The arm rests were too short and my elbows kept pushing the overhead light on. 2. The audio jacks was broken so I had to jiggle the headphones in the socket to get the audio and even then it wasn't good so I just gave up on watching a movie 3. They don't allow use of cell phones even in airplane mode"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "We had to be rushed from one terminal to an other. The airport seems scattered."
缺點： "Read above..."
優點： "The food was great"
優點： "Standard flight"
缺點： "My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
缺點： "there was 2 hours of delay and the crew didnt announce anything in english"
優點： "I like how curly they are running this business"
缺點： "Just happily kill everyone and end this money game"
優點： "Friendly, attentive, attractive crew."
缺點： "In-flight entertainment system could have more English content."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "The worst air travel experience I’ve ever had."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "Crew was helpful and friendly in every way."
缺點： "Seats are definitely made for smaller sized Asians."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Good fly. Friendly crew"
缺點： "Late depart. Food was not what expected"
優點： "Crew was friendly. Plane was nice. Food was good."
優點： "amazing crew and nice boarding"
優點： "Everything was good, and the flight even arrived earlier than expected."
優點： "Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well"
缺點： "Limited in-flight entertainment. Headsets weren’t too good"
缺點： "Very limited English speaking programs/movies"
優點： "All is good. Check in great. Boarding great."
缺點： "Don't like crew pulling out my charge cords or ear phone jack so early into the landing process."
缺點： "Turbulent flight"
優點： "Entertainment selection was great! Fast boarding process."
缺點： "Crew wasn't as friendly. Entertainment system continuously crashed. Food was older."
缺點： "It was all good"
優點： "Food service"
缺點： "Baggage has taken over an hour"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "After I missed my connecting flight because of delays in Bangkok, they wouldn't provide me with any food coupons while I wait 8 hours for my next flight. They offered a meal that they cooked in-house, but the wait to receive one was absurdly long and seemed rather dicey. This was confusing as they had provided me with a food coupon in Bangkok for the initial delay, so their customer service policy is rather confusing and comes down to how they feel in the moment. They really should have been more accommodating."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "no tv"
缺點： "HARDLY ANY ENGLISH SPEAKING CREW!"
缺點： "The wifi was too slow even for email"
優點： "I liked the seats are roomy"
缺點： "I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Hello dear customer service manager, Anyone can tell me who is the one that input my passport info on China eastern airlines system? China Eastern system has a different passport number that I used before 2010. They asked me to contact the agent who issued the tickets to update or correct it but I have no idea who is the agent. I booked the tickets from justfly.com with my current passport number and I even did not remember the old passport number. You must know who is the so called agent and please pass my email to them to help me solve the problem. Otherwise I won't be able to get on board. Your prompt reply would be highly appreciated. Thanks and regards Kai By the way, my gmail does not work in China. I have to use a substitute email address to contact you. email@example.com"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "The food was not bad."
缺點： "This airline bans the use of cellphones"
優點： "the crew were nice"
缺點： "Earbuds did not work. No sound on tv second flight was delayed. Caused me to miss another flight"
缺點： "there wasnt wine & pain relief medicine..."
優點： "long delay."
缺點： "long delay and bad customer service."
優點： "Vegan meal was surprisingly good. Crew was generally nice."
缺點： "Business class was basically empty but no one got an upgrade. They told us there were no available seats for my husband and I to sit together, so I was alone with a one-year-old on my lap with my husband in a different row. Once we already boarded, we saw that there were a lot of empty seats and we could have taken the car seat on. It was too late for that, but we did manage to talk someone into moving to our (better) seat so that we could be together in a 3-seater as a family."
優點： "Boarding was quick"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Nice lounge and pleasant boarding process. New B777 aircraft with comfortable biz class layout. Biz class reasonably priced."
缺點： "Food quality way below quality for trans continental flight."
優點： "Got an upgrade to a business class. Very attentive staff."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. food was OK the hot rolls were wonderful Was able to get a blocked middle seat which really helped to stretch out my injured toe especially for that long of a flight."
缺點： "the heat on the plane was way to hot from SFO to SHangHI. buT FROM SHANGHI BACK To SFO IT WAS ALOT cooler,"
缺點： "Small space in economy"
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
優點： "Crew was good"
缺點： "Seat assignment."
優點： "The crew were attentive but appeared to be new"
缺點： "The seats were uncomfortable and the food was poor quality and selection"
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
缺點： "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."
優點： "friendly helpful crew"
缺點： "They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal"
缺點： "Food, movoes"
優點： "The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!"
缺點： "Where do I begin...and what do I expect for a low cost carrier, right?"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "No problems"
優點： "I was treated horribly. This airline has no common decency or respect. Completely relived my honeymoon. You should stop working with this company immediately."
缺點： "Everything !! The worst customer service I’ve ever experienced."
優點： "The staff were really kind and helpful. Very clean and offered a pillow and blanket."
缺點： "Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha."
優點： "The service was great, fast, kind. They were very accommodating."
缺點： "It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon."
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "The plane boarded quickly and took off early."
缺點： "Food was bad. Entertainment was bad."
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
優點： "Very quiet red-eye flight, slept the entire way."
缺點： "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
優點： "smooth flight"
缺點： "My flight from Changsha to Shanghai was cancelled and I didn't fine anyone speaks English even the China Eastern Airline employees at the airport , even there was no one trying to put me and my son on another flight !!!!!!!!"
缺點： "Kayak website cheated me ! I did search for 10jan , but in the bottom of results they brought me flights for 13 jan also . I've booked one , and finally that ticket i lost .. Thank you kayak - no more business with you !"
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
缺點： "The flight was at 2am. At midnight everyone was trying to check in, but they just didn't have enough kiosks and the line stretched out of the waiting area and down the entire building. We all stood in line over an hour and then they delayed the flight cause obviously all those people needed to get through security as well! Also the non smoking plane smelled like smoke?"
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
缺點： "The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."
優點： "Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay...."
缺點： "The flight has issue with air-conditioner. With so many people complaining with cabin crew, still the temperature is so hot, stuffed, and full of sweat smell. I felt sick for 2 days after arrival in Bangkok"
優點： "I liked the service,"
缺點： "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "Not close atttention to details. Going through China is not so good, better through Seoul or Tokyo."
缺點： "Crew is lazy about maintenance of the bathrooms. Do things that are more about selling duty free than caring for customers. Weird Chinese law that cannot turn a cellphone on even in airplane mode."
優點： "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
缺點： "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life."
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
缺點： "After being on the 777 and then getting on an old 737, the experience was not all that great."
優點： "What good is about flight departure is on time , Flight is not delay like other times. It's unbelievable"
缺點： "Cebin Crew from the ground and on the plane are rude, not nice , yell and not welcome. Food is one choice, dry, no qulaity, smell bad with rice. Entertainment with 8" Monitor of cinema for share ."
優點： "male flight attendant helped me store my bags in the overhead compartment."
缺點： "Delayed departure on the tarmac, started a good movie and then didn nkt continue during flight. Poor entertainment choice."
優點： "I had a connecting flight from Hk to Tel Aviv. Ground crew beef ore take off and air crew in air assured me that I would make the el al flight scheduled to take off at 9 pm. We landed at hk at 8.20 pm. Although I was front of the passengers to get off, it took 10 mins for the door to open, I had to wait on the regulnar bus to get to terminal and when we did get there, at 8.40 pm the ground hostess told me that I had missed my plane and they had other arrangements for me."
缺點： "By the delay I had to stay in honk kong for two days. El al does not fly on Friday. Shanghai air put me ina hotel and agreed to pay for one night only. The 2nd night cost US $310 which I had to pay!"
優點： "Young and energetic crew, very polite and direct at the same time"
缺點： "Crowded, food, bathrooms"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
優點： "Overbooked - diverted to Thai Airlines."
缺點： "The seat was non adjustable. No entertainments."
缺點： "Crew members were nicer than those on China Eastern, their sister airline."
缺點： "4 flights were all late. Transfer at shanghai is a nightmare."
豁免更改費用。 搜尋到 溫州的彈性機票