優點： "Seats are spacious even for economy class."
優點： "I can say all the crew was amazing"
缺點： "They are doing excelent job."
缺點： "Better food, better selection movies"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The crews on board were amazing!"
缺點： "The service from the ground staffs are not as good a the crews onboard."
缺點： "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
優點： "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
缺點： "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
缺點： "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
優點： "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
缺點： "None that I can think of"
缺點： "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
優點： "Love the promptness of services, always with a smile!"
優點： "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
缺點： "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
優點： "Comfortable, full service through the night.."
優點： "Liked the service"
缺點： "Nothing special."
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
缺點： "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Foot rest, large movie screen, good food"
缺點： "They ran out of diet drinks."
缺點： "The crew was rude when asking me to window shed."
優點： "Superb service throughout from check in to on flight."
缺點： "Seat on outbound had a slight issue."
缺點： "My Vegan meal was terrible."
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "Service was best in class"
缺點： "Planes are old. They never seem to use newer planes on the Brisbane leg."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
缺點： "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
優點： "Customer service and food couldn't be better."
優點： "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
優點： "New plane"
缺點： "Food served 40 min after special meals"
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
缺點： "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
優點： "It's good that they have vegeterian options"
缺點： "Indian food was stale"
優點： "Comfortable, warm with food you could eat! What more could ask from standard economy class"
優點： "It was convenient"
缺點： "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
缺點： "Same price as Singapore airlines but it's a budget flight - silk air"
優點： "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
缺點： "Not one complaint"
優點： "The crew was attentive, hard working and pleasant."
缺點： "Like most airlinesuccessful the space was cramped."
優點： "1) New seats 2) Good IFE 3) Helpful crew"
缺點： "1) Cramped aisle 2) Toilet seems smaller than the older plane models 3) Boring food"
優點： "entertainment system and plane ambience"
缺點： "Office CS not professional."
優點： "Best price."
缺點： "Attendants were beautiful but less than accommodating. Terse even. I've flown Singapore for years and have noticed a gradual decline in attitude and manner of flight attendants."
缺點： "Terrible seats for sleeping?"
優點： "I enjoyed the food. I enjoyed the seats they were comfortable and had good leg room. I enjoyed the recent entertainment that was available."
缺點： "I put that I was allergic to sea food but the salads all came with seafood."
優點： "The food and the entertainment was excellent!"
缺點： "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
優點： "Everything! Thanks"
缺點： "Everything was perfect"
優點： "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
優點： "Great staff on board!"
優點： "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
缺點： "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
優點： "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
缺點： "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."
優點： "crew was wonderful."
缺點： "leg room slightly tight for 12 hour flight."
優點： "Service and food is good, crew is helpful"
缺點： "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
優點： "Generally efficient and comfortable."
缺點： "Leg room seemed a bit tight and the food didn't seem fresh."
優點： "I was delivered from point A to point B"
缺點： "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"
缺點： "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
缺點： "my seat was uncomfortable"
缺點： "it was late to arive"
優點： "Food and comfort was great."
缺點： "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
優點： "crew, food, entertainment was great. Seats were terrible"
缺點： "It was hot and the served the food very late. Passengers were all hungry and complaining."
優點： "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
缺點： "It was all good(which I rarely get to say these days on any carrier)"
優點： "Everything, starting from the airport's employee"
優點： "On time"
優點： "The people next to my seat were awesome folks from Turkey. The entertainment was decent, I'd say the highlight of the flight. The crew were good and thankfully did not misplace any items of mine."
缺點： "The Food was pathetic, especially lack of any diary products including any form of dessert even after I had asked for a Vegetarian Ovo-Lacto meal. Probably the last time I'm gonna fly with Turkish."
缺點： "More than 90 min delay in the flight from NYC to Istanbul. Caused us to get late to the next flight. The replacement we got was after more than 6 waiting hours although earlier flights took off to the same destinatiob."
缺點： "The crew is really rude and unhelpful and the seats not clean"
優點： "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
優點： "Fine flight"
優點： "Food was tasty and diverse"
缺點： "The entertainment system on the flight did not work."
優點： "The ride was comfortable and smooth. I loved the Turkish Air lounge in Istanbul and also the movie screen was easy to use, although there was a problem with the screen on my flight from Istanbul to Hong Kong."
缺點： "The food was good but some of the appetizers were not that good. The red wine was not so good, tasted cheap."
優點： "Good food, boarding according seat numbers enforced"
缺點： "Very old plane, entertainment system not working, crew not that attentive. Baggage delayed."
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
優點： "Food was much better than a number of airlines."
缺點： "bathrooms got messy."
優點： "Flight timing and the crew were excellent"
優點： "Great value for the money. Excellent customer service."
優點： "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
缺點： "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
優點： "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
缺點： "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
優點： "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
缺點： "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
優點： "no individual tv screens. only 1 container of orange juice. BUT the stewards was really lovely when I told her I was allergic and made me a plate of fruit."
缺點： "Flight didn't start boarding until posted departure time and no announcement was made. the food was horrible and smelled horrible. Airplane exhaust was permeated the cabin making passengers nauseous,"
優點： "I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen."
優點： "i love the fact that there is a chef on board..and that hey give the electric candke fior dinner. food is excellent. the lounge in instanbul (business) is impressive. the ver best lounge in the world, i would say:)"
缺點： "the ride was very bumpy: lots of turbulence. Of corse it is not the fault of the pilot, although more communications from the crew would be helpful. in general, there is very little communications from pilot/crew to passengers."
優點： "Very pleasant and accommodating staff."
缺點： "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."
優點： "The food is the best."
優點： "The overall experience was very good. We had a 19 hour lay-over, pleasantly spent in a new, very comfortable hotel to which we were shuttled and from which we were returned to the airport the next morning -- hotel/shuttle comped, as was the impressive breakfast at the hotel. We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful."
缺點： "The cabin was very warm during the flight. No personal air vents to help cool down. That is my only small complaint."
優點： "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
缺點： "Leg room in economy line."
缺點： "Good flight with excellent customer service"
優點： "not so much"
缺點： "old aircrafts and our business class chairs not really a bussiness chair ,need more work training for the staff english !"
優點： "Everything, from the crew to some of the best food the airlines do ever provide. I would definitely more than likely recommend this airline to my friends in the future without hesitation."
缺點： "Earphones were never provided to us; I think they should find a way to change that part of entertainment, as we don't have to ask for that service."
優點： "Fast boarding"
缺點： "No wifi on the plane"
優點： "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."
缺點： "I ORDERED A WHEEL CHAIR FOR MY MOTHER. THERE WAS NO WHEEL CHAIR WHEN WE BOADED OUT THE PLANE"
缺點： "I have missed my flight to Bahrain because they made me late and I was waiting for 6 hours on the airport and they transfer me to Gulf air, and I didn't receive my laggege till now this was the wrost trip in my life"
缺點： "I booked my ticket long time before the flight... 2 weeks before the flight got a msg to say there is no such flight and then 2 days later the flight was confirmed again. On the day of the flight they had to change my ticket to Moldova for a flight that was 7hra later just bc the first flight was 2 hrs delayed. We actually got on time from the first flight but I still had to wait 10 hrs bc they changed my ticket already!!!! Horrible!!!"
優點： "my borden pass had no gate no"
缺點： "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
優點： "Pilots made up for delayed departure. Boarding quick and efficient"
缺點： "Flight was delayed"
缺點： "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
缺點： "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
缺點： "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
優點： "Yes very pleasurable."
缺點： "There’s no headphones aboard for entertainment"
優點： "Everything on time."
缺點： "It was a short flight so the A/C didn't affect my throat."
優點： "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
缺點： "40 minutes maintenance delay."
缺點： "Very uncomfortable American airlines is the worst"
優點： "The seats were comfortable"
缺點： "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
缺點： "Boarding was haphazard"
缺點： "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
缺點： "Over 90 minutes delay on arrival time on a less than 2 hours flight"
優點： "I thought the service was great"
缺點： "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
優點： "Trip non stop"
缺點： "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
缺點： "Ugh. By this time I'm worn out and fed up from hassling with Customs. Then they lose my luggage."
優點： "Timing of flight routes"
缺點： "Sat on a pillow"
優點： "The option to hear the flip down LCD screens. Though I didn’t use them."
缺點： "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
缺點： "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher numbered rows."
優點： "The crew and planes were excellent."
缺點： "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
優點： "Entertainment system and new plane"
缺點： "Landing was a little rough"
缺點： "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
缺點： "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
缺點： "Last to board with a young child."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
缺點： "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
缺點： "Carry on limitations"
優點： "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
缺點： "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
優點： "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
缺點： "No respect for customers anymore"
優點： "how fast we boarded the plane."
缺點： "The crying babies"
優點： "The flight was on timely"
缺點： "The staff was very informative"
缺點： "3 hours late"
優點： "The crew was great and really helped calm my nerves about flying."
缺點： "The seats were old and uncomfortable."
優點： "Smooth trip"
缺點： "Delay delay delay on the flights"
缺點： "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
優點： "There was a bit more room in the seat and more comfortable. The crew was helpful."
缺點： "The isles are far too narrow. Didn't at all care for the snack options."
缺點： "Flight was 40 minutes late in departing. Was not announced at gate."
缺點： "Cramped seating and I'm not an overly large man."
優點： "I eventually arrived at my destination in one piece and found my luggage."
缺點： "Flight delayed, yes I can understand a delay but not only was it delayed, but at the exact time we are originally scheduled to board they switched gates. Not just over one or even ten gates but fro gate D51 to gate D1. In the Miami Airport that is at least a 1 mile walk. At the time they switched gates there was no notification that the flight was also delayed by nearly or should I say over an hour. This causing people to scramble, run and drag children to make sure they weren't late for boarding then when everyone arrives to the new gate, they flight is delayed by 30! Minutes. That alone pisses people off but then after waiting that time, it's delayed again at least another 30 minutes. Just not well managed!!!"
優點： "Seating space"
缺點： "No entertainment. Internet access too pricey!"
優點： "I had a bad experience with the initial flight, but the connection flight was better."
缺點： "I waited 10 hours to catch this flight to my final destination. AA lost my business after this trip."
優點： "Your sirvey is not well designed; there was no food or entertainment on the flight yet we must give it a rating?"
優點： "Not only did they hold our connecting flight while we ran to catch up, our suitcase actually made it too! I still can't figure out how they could have accomplished this."
缺點： "Smaller plane, less leg room, no entertainment options, more of a no-frills "puddle jumper" kind of flight"
缺點： "There was three hour deley because the pliain didn't arrive on time."
優點： "Almost everything"
缺點： "We got off the airplane from Singapore to Houston. We almost missed the fight from Houston to Tampa because we didn't have enough time"
優點： "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
缺點： "Cabin temperature"
優點： "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
優點： "Service was good. Boarding was easy. Snacks were great."
缺點： "Entertainment was limited. On tv and not much to choose from."
優點： "Flight okay"
缺點： "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
缺點： "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Not sitting by my wife."
優點： "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
缺點： "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
缺點： "not that it is the fault of the airline, but it was turbulent flight"
缺點： "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
優點： "Landed on time"
缺點： "Changed gate to another terminal at the last minute, we made it on time buy with an infant and a toddler taking a bus in a raining day was tough."
缺點： "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Took way to long to finish boarding so we were very delayed. This becomes almost a punishment to those who board on time. Also, the flight crew was very loud (I was seated in the last row and they were not at all concerned about the volume of their conversations)."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "It was on time"
缺點： "If the seats get any closer or smaller they might as well double stack. I am of average height and weight so this is disappointing. The plane was sold out so it's not like UA is hurting"
優點： "After many flights with United, I am always pleased with the level of customer service. I've only encountered friendly staff from the skycaps to the captains and everyone inbetween. I have never felt like I'm just a warm body filling a plane seat."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "I was two hours delayed from my originating terminal in Denver due to a snow storm overnight. I arrive into Houston two hours late only to re adjust my remaining flights back to Denver. Two days later. What was supposed to be a one day trip to get my kids to spend it with me in Colorado. Is now turning into a three day filled adventure in airports."
缺點： "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
優點： "The crew was friendly, and overall flight was good"
缺點： "Half way through the movie I bought to watch on my screen there was an announcement made by the captain and when my movie came on the sound wouldn't work, the flight attendant just said sometimes that happens and I could try to ask for a refund."
缺點： "Wi-Fi wasn't available"
缺點： "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
優點： "The cookie was wonderful . I was shaped like a waffle & had caramel inside. The package even instructed how to warm it up over the top of my coffee cup. Also, all the United personnel were great!"
缺點： "Our flight departure was delayed from Tampa to Chicago cause they switched planes. Thank God I didn't miss my connection flight."
優點： "Entertainment should really be N/A. Landing was a little hard but all in all it was a good flight."
缺點： "Everything was very smooth. No issues."
缺點： "United is a bare bones airline with poor everything. Flight attendants that project ther roll MAINLY as safety technicians, uncomfortable seats (not to mention right packing. Booked this flight when it was listed as Luftstansa, but should have made another choice when I saw it was United."
優點： "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
缺點： "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "All good."
缺點： "Instead of a full can of soda with glass of ice, just recieve a glass with v ice and a bit of soda from the can."
優點： "Clearly a recent D check plane, very clean and new interior"
缺點： "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
優點： "The crew was mostly friendly. One crew member didn't look too happy to be there, but the rest were quite friendly. The flight took off on time or earlier. We landed and started exiting the plane about 15 minutes earlier than expected which is always good. Even though you had to pay for the entertainment, they did provide one channel without paying and played a couple tv episodes."
缺點： "I don't really have any complaints, it was a good trip."
優點： "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
優點： "Seats where ok and they gave beverage"
缺點： "Literally no leg room space"
缺點： "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
優點： "Willingness to check carry ons for sold out flights"
缺點： "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
優點： "Getting to Tampa"
缺點： "Waiting 5 hours in the airport and landing in Tampa 3 hours before I had to work... In the MORNING"
優點： "Friendly and reliable."
缺點： "No free snacks, entertainment hard to access"
優點： "the crew was very nice"
缺點： "the seats were very uncomfortable, the rows too close together, with a general crammed in like sardines feeling. The angle of the recline was not right either."
優點： "Waited 9 hours while they "tried to find a crew" - then they cancelled it. Rude staff - completely disorganized. Had to wait in line for over two hours after it was cancelled to rebook for the next day."
優點： "Roomy seats, on schedule."
缺點： "Saw on the news United would finally be offering free snacks, so that eliminates my major complaint. Did think it was a bit stingy of the airline to expect passengers to pay for TV. Glad I didn't do it because shows were frequently interrupted by a notice flashing across the screen that the P.A. system was in use."
優點： "Boarding was handled well. When we hit turbulence the pilot immediately made an announcement that it was storms and OK. Nice landing. We were on time."
缺點： "The cabin crew was nearly nonexistent, surly to the point of rude when any customer asked a question and more interested in chatting at the back with each other than serving customers. One drink cart (no snacks for a 3-hour flight) pass, then be prepared to keep your trash in the extremely tight space until the pilot starts the descent. Bare bones travel without the discounted price."
優點： "Terrible absolutely disappointing experience.... No food on a 3 plus hour flight is unacceptable!!! Besides late flight causing more then a dozen grown up people to have to run to catch a flight Very unhappy!!!"
優點： "Check-in sooth easy and friendly, transferred without a problem"
缺點： "Again a crabby flight attendant. Very rude and unpleasant. She was a younger person and seemed very inexperienced in dealing with people."
優點： "Absolutely Nothing"
缺點： "The customer service from the boarding crew was horrible, very unprofessional. 2h30min ride to tampa was very cold and comfortable. First time flying with united with a connecting flight at Newark and it will be my last. Staff crew there need to be retained."
豁免更改費用。 搜尋到 清水城（佛羅里達州）的彈性機票