優點: "Professionalism"
缺點: "Baggage Claim"
優點: "Nice crew, night food."
缺點: "Old aircraft type, insufficient entertaiment."
優點: "The food was excellent for airline food. The crew were very nice."
缺點: "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
優點: "Ontime boarding and flight"
缺點: "Very limited leg room and crammed plane"
優點: "Crew was communicative. Great entertainment selection"
缺點: "WiFi didn’t work but it was told it may not"
缺點: "I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now."
優點: "Food was good."
缺點: "The seats were too narrow."
缺點: "Very good and friendly"
優點: "It is a direct flight."
缺點: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點: "It got me to my destination"
缺點: "Plane wasn't clean. Recliner button didn't work / didn't exist."
缺點: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
優點: "Everything very average"
缺點: "If you ever need customer service, they are the worst in the business"
優點: "Stewardess and stewards work"
缺點: "My seat"
優點: "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
缺點: "I couldnt order Hindu meal and when I asked for a chicken dish, I was served pork with it."
優點: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點: "Food , tv, many hours of waiting for boarding"
優點: "Nice crew"
缺點: "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點: "Was ok overall."
缺點: "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
缺點: "The food is great in business class, great service, really enjoyed it"
優點: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
缺點: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
優點: "price"
缺點: "Only allow one piece luggage."
優點: "Friendly crew."
缺點: "Food was mediocre."
優點: "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點: "One of the better airlines in China. Amazing staff, Bilingual."
缺點: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
優點: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點: "Everything is awesome."
優點: "Almost everything."
缺點: "It was delayed twice."
優點: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點: "The food is good"
缺點: "The air-con is too cold and the staff said there were no blankets left"
優點: "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點: "They got me to my destination safely."
缺點: "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
缺點: "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."
優點: "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點: "Nothing."
缺點: "I am never flying this airline again. I extended my stay and puposely didnt go back on this airline to avoid it all together. I would willingly pay a little extra to never endure another flight with disrespectful attendants again. From LAX to Guangzhou, Staff was incredibly rude to anyone not of chinese decent. I was yelled at to wake up by an attendant rather than pleasantly asked or gently touched on shoulder. Will absolutely spread the word to everyone i know on all social media platforms to avoid this airline. My feedback will most likely fall upon deaf ears but thats fine by me."
優點: "Cheap Price, but not worth the downside. Crew was helpful but mostly on break."
缺點: "Extremely uncomfortable seats, Impossible to navigate website, Absolute prohibition of turning on cellphone during flight."
缺點: "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
缺點: "The WORSE check in service EVER./ Rude, arrogant and ignorant."
優點: "The cabin crew were quick to answer all of my requests. Blanket, coffee, coke, water."
缺點: "We had a bulkhead behind us and our seats didn't seem to have the full angle for recline."
優點: "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
優點: "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
優點: "Airbus A320 used on DEL - CAN segment has the best legroom I have seen in economy class. I took Asian vegetarian meal, food was good."
優點: "The entertainment was good. The movies were new and fun."
缺點: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
優點: "On time and great service!"
缺點: "meal was just OK"
缺點: "Didn't even get to take this flight due to the airline moving departure forward FOUR HOURS and NEVER INFORMING US. Most miserable travel experience I've ever had."
缺點: "Lots of pork and beef"
缺點: "This is the worst airline ever!!! The flight attendants are nothing but rude and poorly train on customers service. Gave everyone else (Chinese) snacks and blankets and skip me. Chinese are fake and rude."
優點: "The best price"
缺點: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
優點: "On time"
缺點: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點: "In flight movies"
缺點: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點: "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
缺點: "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
優點: "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點: "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點: "The price was nice."
缺點: "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點: "Efficacy boarding, good entertainment"
缺點: "Better food and snacks"
優點: "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點: "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點: "Flight was delayed by 4.5 hours but they did not make any announcements on the PA. In fairness, they provided a meal voucher and partial refund o. The spot."
優點: "Seat was great"
缺點: "Food was horrible, can be better"
優點: "Entertainment was beyond excellent. It had all the latest movies from around the world"
缺點: "Leg rooms are small, similar to other flights"
缺點: "They couldn’t find my reservation. I almost missed my flight."
優點: "Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good"
缺點: "Very unorganized and dirty inside cabin"
優點: "Business class includes limo service to the airport, a tremendous perk. Boarding was a snap, especially in Shanghai which included a private van for First and business class passengers. The food in business class was outstanding. There was plenty to eat during the meals and the quality was surprisingly good. You could also order snacks and drinks throughout the flight. A great selection of movies also."
缺點: "Surprisingly the seat on the 777 was not as comfortable as I expected it to be, though still more spacious than economy class."
優點: "Price of biz class is attractive but it’s good and entertainment could be better for western travelers"
缺點: "Limited Western food menu in box class with many choices not available Eggs were like cement Most flight crew speak limited English and hard to understand"
缺點: "Very limited English speaking programs/movies"
優點: "Distance between the seats"
缺點: "Boarding via a bus"
缺點: "When I went to check in they disnt even want to help and were very rude"
優點: "Friendly staff"
缺點: "Taking a bus to the plane"
缺點: "When I used my confirmation code, the China Eastern Website said that was not connected to a valid reservation. i gen spent ~45 minutes on the phone with JustFly, for them to finally tell me that something must be wrong with the website. I got to the airport and was able to check in at the counter and they told me I wasn’t able to check in online because I had chosen my seats o line (and paid $15 extra to do so) but that that was not allowed on this flight. So it was a lot of worry and time wasted the day before departure, and money wasted on choosing seats."
優點: "I was hesitant at first to book through a 3rd party website, there were a lot of variables for me. I’m the kind of person who loves the security of knowing that my plans are concrete. I read so many horror stories of random cancellations and other headaches. As long as you know your dates are set in stone and you don’t have to adjust anything (I had no changes) then I think you’ll be perfectly fine! :)"
缺點: "While everything worked out perfectly for me the only draw back for me was just airline logistics, because I purchased through a 3rd party vendor I was unable to check in early. I love having the security of checking in early to avoid the lines and stress at the airport but everything worked out great. I was even able to select which seats I wanted prior to my trip."
缺點: "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點: "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
缺點: "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
優點: "Crew members were polite and nice."
缺點: "Folks around me were too loud and noisy I would like to play puzzles in the magazine, but couldn't find any."
優點: "Very good seats"
缺點: "Very few movies it the list"
優點: "Service transport from the lounge to The aircraft"
缺點: "The line at the counter getting the boarding pass and the long walk and not clear directions at the transfer are. The worst feeling in the hole trip"
優點: "The free cup of water"
缺點: "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點: "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
缺點: "None"
優點: "the plane was new, fairly comfortable, crews could speak somewhat ok english"
缺點: "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
優點: "Service was prompt and polite. The personnel were great!"
缺點: "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點: "Price. On time. Good food."
缺點: "Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai"
缺點: "Wondering if I can as a n the right flight out of PVG - luckily yes..."
缺點: "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點: "The actual flying."
缺點: "Not only dis I not like your severely lacking itinerary, it ended up costing me $500 additional dollars. I can't believe that you didn't add information on my itinerary that our plane would be landing in a different Chinese city than what was listed on YOUR itinerary. It showed only one stop in China rather than two. I'm still not sure if we were suppose to remain on the plane,depart and re board, or if we were to catch a connecting flight for the rest of our journey. As it happened, we ended up getting a hotel and had to buy another flight out of the country because we would have been in violation of China's 72-hour visa requirements. Otherwise, they could have gotten us on to our destination free of charge(minus the unexpected hotel stay). i have never really liked your shorthand style itinerary and if you choose to continue to play loosey goosey, I will not choose your website again. Additionally, I strongly feel that you should be held responsible for your lack of information, especially when traveling thru a foreign country."
優點: "Nothing about it"
缺點: "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
優點: "Very helpful flight attendant (should have asked her name) Healthy food"
優點: "The attendants were very helpful, a meal was served with ever flight (even during domestic flights within China), the aircraft was clean, blankets were provided, and I felt very safe. I had an overall excellent experience with all of my China Eastern flights from LAX to Shanghai, Kunming, and Kathmandu."
缺點: "My only complaint, during the whole experience, was with the Kunming airport. They ushered overnight layover customers into the basement floor, which smelt of gas and was very cold. We were expected to sit and/or sleep on crowded seats and concrete floors. This is not a complaint about China Eastern, but rather the Kunming airport."
優點: "Was fast and smoothly landed . Desert was awesome, but meal was strange."
缺點: "Food,"
優點: "We got snack and drink for a short flight with big smiles"
優點: "Seats ok Crew was good"
缺點: "No headphones for ife Food horrible"
缺點: "Also delayed an hour leaving."
優點: "It got me where I needed to go on time."
缺點: "the food is absolutely abysmal and they had no options for a non-meat eater."
優點: "Getting out of Shanghai, after having to pay for flights, we had already paid for"
缺點: "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
缺點: "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點: "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "兩件大型行李遺失,航空公司很不負責任!坐飛機成五十次從未有試過遺失行李。還有,空姐很惡。"
缺點: "Small space in economy"