優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
缺點： "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
優點： "The crew are so courteous and helpful."
優點： "got cancelled"
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Services and respectful"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Friendly and accommodating crew"
優點： "Customer Service"
優點： "Flight was good"
缺點： "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "As long as I didn't fly on united"
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "Excellent in every way"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "staff was great in business"
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
缺點： "Missed connecting flight due to delays from first flight"
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Courteous crew good food and choice for entertainment"
缺點： "Would appreciate better seats"
缺點： "Again, it was a rough landing."
優點： "Good on time"
缺點： "Small table"
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "Crew is fantastic. I have flew many many airlines but have never found crew so friendly and service was impeccable. Planes were relatively new which is usually case for majority of the foreign airlines flying long distance from USA. I had ordered Asian Vegetarian Meal. I'm an Indian American and this meal was much better than Air India provides. Will fly again ANA for sure!"
優點： "ANA has some of the consistently best crew on nearly any airline I've flown worldwide. As good as CX and SQ. The Japanese style meal was very good. Plenty or recline. Adequate leg room. 787 means pleasant moist air, not dry like other planes."
缺點： "The western style meal I chose for breakfast was terrible. Always chose Japanese style meals. The economy cabin was very full but ANA does not offer buy-ups to premium economy or business class. I would have gladly paid a few hundred to upgrade but this was "not possible" according to the check in agent. Seat cushions are very firm."
優點： "Friendly crew."
缺點： "If I fly with Asiana or Cathay Pacific they have no problem offering a filling meal that appeals to my western tastes. ANA does not do this. Even the assumed non-Japanese meal option I to have an unappealing taste, and to be non-filling. This the case on all flight legs."
優點： "Everything else."
缺點： "No window next to my seat and a bit dented (an exit row)."
優點： "The hospitality is always superb"
缺點： "Selection for movies were limited"
缺點： "Emirates charging for duty free merchandise bought in Dubai. It is ridiculous that they add the weight of the duty free merchandise to your carry on luggage and charge at the gate. If I have known that I could have shopped in Dubai duty free. The customer service person was very rude too."
缺點： "Food Poisoning"
優點： "We like everything, was good experience All over"
優點： "Professional and friendly staff"
優點： "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
優點： "Price, comfort, ice, food and drinks"
缺點： "I just don’t like discomfort of others moving their seat back."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
缺點： "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
優點： "Food and entertainment. Didn't crash."
缺點： "There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
缺點： "Staff unfriendly on Baghdad flights most of the time"
缺點： "Delayed on an already long flight and got home even later"
優點： "Trip was shorter by at least one hour than projected."
缺點： "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
優點： "The plane were newer. Larger monitor."
優點： "Great airplanes. Crew is is helpful and kind."
優點： "Great plane (new) Good food Boarding was very very smooth"
缺點： "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
缺點： "Delayed flight, loading after 40 minutes"
優點： "Cleanliness of aircraft was excellent."
缺點： "Food selection was ok. Attendants are overall good but staff should be more helpful in asking individuals in manners of courtesy, such as closing shades at appropriate times. Many people these days are not very courteous and it helps to remind them."
優點： "Liked the entertainment."
缺點： "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
優點： "Excellent entertainment on a comfortable sized tv screen."
缺點： "More beverages would be nicer."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
缺點： "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
缺點： "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
優點： "Attentive staff"
優點： "The crew and leg room"
缺點： "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
優點： "everything was very good we had such a great time"
缺點： "nothing really"
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "The stewards were really fantastic, and what started out as a delay because of air traffic control, wound up landing on time. Really smooth flight."
缺點： "Delayed and passengers not given accommodation. Food also had to ask."
缺點： "I arrived only 10 minutes late to the initial check-in (even though many other carriers do not close the flight as early at Entebbe) after not being told the close time. I was then charged $600 to reschedule for the next day. I was very displeased with these policies especially after I checked in online and arrived with plenty of time to board the flight (one hour ahead of time)."
缺點： "I would never ever travel on Emirates They got the passenger off the plane due to a chip issue on one of the passengers British passport , all 4 passengers were stranded in Dubai for 72 hours without any help with accommodation or food , 3 passengers were kids and they were not allowed to board without any reason , finally re routed to London without a connecting flight to USA , this is day 6 and still fighting with them for a connecting flight This has turned into the worst night mare , have so far spend 948 cell phone minutes , several phone calls , several supervisors involved but no resolution I am seeking legal help in this case as I have everything on my end and still no where Also when contacted vayama booking agency , every time wait was over 45 mins to 1:50 mins , have records of all calls and wait times I was bounced back bra travel agency and Emirates and still no where"
優點： "Very helpful crew"
缺點： "Like almost everything"
缺點： "Food was pathetic"
優點： "Service from check in, on board the plane and arrival."
缺點： "My luggage was not there when I arrived at my final destination. However they managed to locate my bags."
缺點： "Terrible flight Terrible food Terrible announcements Religious versus from koran Added 500 dollars tax to our fee"
優點： "Entertainment was very good."
缺點： "Seating is the worst. Packing economy passengers like a herd of cattle. For a 14 hour flight, can't you atleast provide a little more leg room ??? Would choose Etihad or Qatar any day for this. 9 seats in a row compared to 10 in Emirates. The crew on the return trip to Washington was a little okay. The crew on the onward journey was so rude and acted as if we were a bother to them."
優點： "Service and Quality"
優點： "Easy to book - no hidden charges - good experience"
優點： "Two of the crew members were awesome and were truly the right people with right mindset for the job they do. They were pleasant, eager to help and just the right behavior for the role."
缺點： "Food was not great. Have flown several other airlines (over 20 trips) from US to India, and have enjoyed better food. The food delivery could have been a bit faster."
優點： "The plane was clean, food was good."
缺點： "The crew seemed annoyed. Maybe working too much, I don't know. They were nice to me, but anyone who needed "extra" I could see the annoyance."
優點： "I loved the services provided by this airline. I loved the hot towels provided to freshen up and the meal and beverage service and also the movies available to watch."
優點： "Food was good as was the crew."
缺點： "I had a 11 hour layoff in Dubai and I was denied getting a hotel voucher as they told me I needed to book 24 hours in advance on the website which I didn't know about. What happened to the customer is always right?"
缺點： "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
缺點： "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
優點： "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
缺點： "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
缺點： "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
缺點： "No AC"
優點： "Entertainment, and the plane which felt really new and comfy."
缺點： "Food was a bit boring (because it was such a short flight, I suppose)"
優點： "The landing."
缺點： "My special meal had been canceled."
缺點： "Leg space on this flight was less compared to other flights I had with TK."
缺點： "had to go 6 times through securety check, had to get out of the airport, and then a bus had to take all the passangers to another terminal. it seemed as the airport staff was not aware that there is a connection flight."
缺點： "We stood in line for a while, when it was our turn to check in they told us we were in the wrong line, unfortunately we didn’t saw a sign that told us that we had to be somewhere else because we were flying to Israel. At our second check in the guy at the desk was very unfriendly. Not something you think oh he is happy he could help us. Not at all. He was very grumpy"
優點： "I can't remember the flight experience, so I assume it was fine."
缺點： "I can't remember the flight experience, so I assume it was fine."
優點： "Worst flight"
缺點： "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
優點： "Crew is super nice and helpful. Aircraft is pleasant"
缺點： "On the way from Istanbul to Tel Aviv ALL passangers were body searched :( Food is okay but the portions are tiny."
優點： "Food good movie selections and Nice staff"
優點： "Smooth flight, comfortable seats, crew was very catering and kind"
缺點： "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
優點： "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
缺點： "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."
缺點： "Seats too close"
缺點： "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
缺點： "Crew was ok"
優點： "Flight attendance service is great"
缺點： "Boarding process too complicated with several security check points make the travel more difficult"
缺點： "They did not send the walker we brought with our group. It never left Istanbul and as a result one of our group members was severely injured!"
缺點： "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
缺點： "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
缺點： "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."
缺點： "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
優點： "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
缺點： "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
優點： "The Crew!!!"
缺點： "the fact that in my flight from turkey back to isreal the boarding guy added in hand written something that look like curse i got pic.... and was not nice ... dont know if it was because of the late time or hes mind was disturbed ... you dont act like this ... i do not know what he add but i dont think its a bless"
缺點： "to hot, very hot!!!"
缺點： "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
缺點： "The company lost my baggage"
缺點： "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
優點： "short, so the missing entertainment system id forgivable. The crew is super,"
缺點： "legs space, legs space and legs space. I will hesitate to pick up turkish only because of tha"
優點： "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
缺點： "bread was cold!! food asn't so good"
優點： "The crew on the flight were very nice"
缺點： "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
優點： "Aside from the crew and their patience, nothing"
缺點： "Everything aside from the crew"
優點： "Onboard service was good. Ben Gurion airport services were excellent."
缺點： "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
優點： "Excellent and cooperative staff. It was a smooth flight."
缺點： "The fact the airline didn't compensate us even though we missed our connection flight"
缺點： "There is no free Wi Fi on Ataturk airport. They claim 2 hours, but it doesn't support Croatian 385 country access nr."
優點： "Everyone was nice"
缺點： "No USB charger!"
缺點： "The Turkish Airlines JFK airport staff was among the most disorganized, rude, unhelpful group of staff I've ever encountered. I will never book with this company again."
缺點： "Another 7 hr delay and then the most crowded and stuffy airport without wifi - the hub! You can't even find a place to sit down for your 7hrs, except on the ground."
優點： "It was nice to be able to have a pillow and blanket in order to sleep and the crew came around often with the cart and offered us beverages."
缺點： "The plane was delayed and after it was already delayed we had to wait about two hours in the plane to depart after"
優點： "the food was good."
缺點： "the boarding was very delayed, and after we boarded the plane was still not ready to leave , so we sat on the plane while the stewards decided to distribute food to us while we were still on track . When the plane finally took off, we were still with trays with food in front of us , and of course all the food and drink hit us during take off . there is no entertainment, just one small screen for every few raws with stupid cat clips."
缺點： "Disorganized crew, Got breakfast without eggs"
優點： "Was safe and pleasant flight, with excellent service"
缺點： "Kosher food I ordered came all the meals really cold, probably not removed in time. And not only me, everyone who commissioned"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
缺點： "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
優點： "Food was pretty tasty."
缺點： "Flight was delayed, seats are just too close for a 10 hour flight."
優點： "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
優點： "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
缺點： "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
優點： "We left on time and got in a bit early leg room was ok for me."
缺點： "It's a long flight."
優點： "check in agent"
缺點： "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
優點： "I got to my destination and didn’t die."
缺點： "Poorly marked gate. Late boarding time. Sat on shuttle for 20 minutes before they took us to the plane. Then we sat on the plane with the heat blasting and no air available. Flight was delayed due to maintenance."
優點： "Comfortable seats. Great multimedia"
缺點： "Food was good but they served same dish for dinner and breakfast"
優點： "Entertainment was simple with ample choices"
缺點： "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
優點： "Spacy seats. Great entertainment. In time."
缺點： "Food could be better."
優點： "New plane"
缺點： "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Flight entertainment Comfortable seats"
缺點： "The crew was not very nice. The electric plug didn't work"
優點： "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
缺點： "The food was not very good"
缺點： "Delay Food Service Plane equipment"
優點： "The new business seat gives improved comfort. New airplane smell."
缺點： "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
缺點： "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Direct flight was convenient"
缺點： "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
優點： "The landing was perfect"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Crow was great , was very nice flight actually !"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Same as above"
優點： "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
缺點： "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
優點： "flight is OK + in business class"
缺點： "terrible delay..."
缺點： "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
缺點： "EVERYTHING WAS EXCELLENT"
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點： "Seats are a bit cramped"
優點： "Smooth ride"
缺點： "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "Ride was quite bumpy Couldn't get an aisle seat."
優點： "We still were able to get seats in the next flight which was 1.5 hours later."
缺點： "We were just 4 minutes late to boarding. The security personnel at the airport had told us that we would have time to catch our flight so we weren't given any priority for the security control. And in the end we missed our flight."
優點： "Almost missed flight. Ran from chicago flight and Medford was already boarding"
優點： "Tight seating funky food"
優點： "I was such bit cold on the flight. Other than that it was great"
優點： "The entertainment system is excellent with many current choices. Main food selections in business were upgraded. Food is now good except for the breakfast."
缺點： "The crew consisted of lad surely flight attendants that's couldn't wait to give you attitude. Only one or two decent nice ones were on board. I guess united decided to alienate their best paying customers by staffing crews with non service oriented crews. Would recommend any other airline for service."
優點： "Boarding was easy."
缺點： "I'm disabled and in need of a wheelchair. The on flight crew was outstanding, but the guy 'helping' when I landed was the worst ever. Half way to baggage claim he said he was tired and had my 60 year old mother push me while he took the bags."
豁免更改費用。 搜尋到 海法的彈性機票