Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
Same as my past comment made.
優點: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
缺點: "If they could of tried to be helpful when trying ro change dates"
優點: "Being on time, food, orderly"
缺點: "Communication"
優點: "Everything. They are the best"
優點: "Everything was great!"
缺點: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
優點: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
缺點: "Narrow seats on a small plane."
優點: "The crew was on it when it came to responding to the call button."
優點: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
優點: "Boarding services"
缺點: "On-line cellphone app interface in mandarin version could be better."
優點: "Flight attendants friendly and helpful."
缺點: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
優點: "It was great! The staff was very friendly and attentive!!"
優點: "I could not book my seat ahead of time on the Korean air website"
缺點: "Middle seat stinks for a 15 hour flight"
優點: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
缺點: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點: "Great flight crew, speedy and efficient departure procedure"
優點: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
優點: "Great service"
缺點: "Nothing"
缺點: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
優點: "Excellent Service super"
優點: "Safe flight"
缺點: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
優點: "Had a fantastic time, it exceeded my expectations."
優點: "Crew is rather polite and courteous."
缺點: "On-board entertainment system wasn't working until 5min into the air."
優點: "Service was excellent, as always on KAL flights, top notch airline food."
優點: "On time takeoff and arrival"
缺點: "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"
優點: "The Crew was just wonderful.Food was excellent, plentiful & well presented. Aircrafts were clean And stocked. I had not flown this airline before but would defitely choose them again"
缺點: "JFK airport is hard to navigate & passengers in transit have to go thru security lines again & this gets frustrating."
優點: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
優點: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點: "Seat comfort, space, and service."
缺點: "Nothing was disliked on return flight"
優點: "Everything was great except for the lack of internet"
缺點: "No wifi"
優點: "Service much better than any other carrier I have flown with.."
優點: "I liked stewardess's kindenesses"
缺點: "food"
優點: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點: "Seat would not lay down for 11 hours."
優點: "Service counter check in was very helpful"
優點: "Everything was good except the space for reclining."
缺點: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
優點: "I had a great flight."
缺點: "Nothing"
優點: "I liked the price of my ticket."
缺點: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
優點: "The captain told us about the landmarks along the flight."
缺點: "None."
優點: "The beautiful and friendly air syewardess."
缺點: "Not comfortable sitting on the cramped seat."
優點: "The ladies all smiling and very very polite. Best airline I've flown on."
缺點: "I have no complaints."
優點: "Nice people, great food and service, no issues."
優點: "Everything"
缺點: "Nothing"
優點: "Good food, friendly staff, great service"
缺點: "The seats could be bigger"
優點: "Nice flight and very comfortable. Staff is very attentive and accommodating to my vegetarian wife."
優點: "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
缺點: "No negative experience with Korean Air."
優點: "Customer service was wonderful"
缺點: "There was nothing I didn't like"
優點: "Even on our very short (1.5 hour flight from Seoul to Osaka) we got a nice little breakfast. Everyone was very nice and helpful. We had to go back to the gate for a technical check but during that time they served us our food and drinks. Flight felt very short even with the extra hour."
優點: "Flight was fine but not comparable to their international service."
They are all good,but can’t compare with Japanese airlines
優點: "Comfortable legroom. Attentive crew."
缺點: "Other airlines have more on demand entertainment."
The crew at the check-in counter was super-helpful and exceptionally kind.
缺點: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
優點: "Everything"
缺點: "Connection time at Narita is too long"
優點: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
優點: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
缺點: "Air on the plane was stuffy"
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Crew was very pleasant"
缺點: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點: "Easily upgrade to premium economy class"
缺點: "Some staff lack of basic english"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點: "No vegetarian options on the main meal menu"
優點: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點: "No entertainment. Still a long flight for kids."
優點: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點: "Very family friendly. Good entertainment system."
優點: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點: "Economy meal is not that great. Boarding should be by zone or by seat number."
優點: "JAL is great!"
缺點: "Nothing"
優點: "It was short flight.. I slept good through."
優點: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點: "The flight crew was incredibly kind and attentive"
優點: "Everything. Was just outstanding."
缺點: "No complaints"
優點: "Seat width, Crew Service,"
缺點: "Web Site Check in is cumbersome"
優點: "Quick local Flight. Left and arrived on time."
優點: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點: "As usual A1 service all the way!"
優點: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點: "Entertainment was good"
缺點: "Seats were uncomfortable, food was terrible"
缺點: "Flight delayed 1 hr."
優點: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點: "The food was excellent and the stewardesses were extremely attentive and helpful."
優點: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點: "Nothing"
缺點: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點: "The flight attendants were very kind and attentive."
缺點: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點: "Nice people, good food"
缺點: "Old-=fashioned business configuration"
優點: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點: "Can't think of anything, really."
優點: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
優點: "Everything, from booking till landing"
優點: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點: "very friendly and very helpful from checkin in to departing"
缺點: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Boarding stuff was bad!!!
25 minute flight. Crew was friendly and competent.
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
優點: "The crew and seats were both great"
缺點: "HAving live TV would have been great."
優點: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
缺點: "The flight was too warm."
缺點: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
缺點: "More communication on the flight delay"
優點: "New long haul service is a real improvement in quality"
優點: "The crew on both legs of our trip were nice and accommodating."
優點: "Just fine, beverage service was friendly."
缺點: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
缺點: "Seat assignment with Economy ticket."
缺點: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
缺點: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
優點: "Crew ok . Seat not so comfy"
缺點: "Food"
優點: "The crew was very friendly. Boarding was quick."
缺點: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
缺點: "Crew did not make passenger in front of me bring his seat back up for landing."
優點: "Check in process & text updates were awesome!"
缺點: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
缺點: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
優點: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
缺點: "See other side."
優點: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
缺點: "See above!"
優點: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
缺點: "Overhead bins a bit small on this older 767-300"
優點: "Newer plane. Friendly crew. Landed safely and on time."
優點: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
缺點: "Nothing. Everything went well"
優點: "Easy, fast boarding. We arrived early too."
缺點: "N/A"
優點: "Entertainment was good and staff was pleasant"
缺點: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
優點: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
優點: "clean. friendly. decent snacks."
缺點: "warm cabin. small seats with no head support. not enough drink cart passes."
優點: "Great entertainment, comfortable seats."
缺點: "Middle seat with zero chance to switch."
優點: "Wi-FI available (although I didn't use it)"
缺點: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
優點: "Nothing"
缺點: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
優點: "The crew has a good vibe, makes for a pleasant trip"
缺點: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
優點: "Staff was friendly, and we got there safely"
缺點: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
優點: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
缺點: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
優點: "crew was very respectful and kind"
缺點: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
優點: "Attendants were cheerful and extremely courteous."
缺點: "Legroom but that's because we can't afford 1st class. Hahahaha"
優點: "Airplane was good, boarding was fast."
缺點: "Did not have the fruit and cheese plate."
優點: "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點: "Entertainment is now free."
缺點: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
優點: "Loved everything, the meal was good, spacious seats and friendly staff."
缺點: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
優點: "Pilot was hot."
缺點: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
優點: "Ditto from above"
缺點: "Ditto from above"
優點: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
缺點: "Nothing was bad about the flight sorry"
優點: "Great crew and aircraft"
優點: "Arrived on time"
缺點: "No food. Only snacks and very good snacks"
優點: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
缺點: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
優點: "On time and very smooth boarding"
缺點: "Nothing"
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
缺點: "Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up"
優點: "Yes"
缺點: "Best airline"
優點: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
缺點: "Honestly nothing. From start to finish great time."
優點: "The crew was fun, informed, and very helpful."
缺點: "The seat, the entertainment, the headphone jack, the food."
缺點: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
優點: "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
缺點: "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."
優點: "Convenient seats in A-380"
缺點: "Drinks were good, but food was bad"
缺點: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
優點: "It was all really good, as always when flying with Lufthansa"
缺點: "Can always do without delays"
缺點: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
優點: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
缺點: "Would prefer flying with partner United though. Think they offered a better service on board"
優點: "Fair"
缺點: "Cancel flight detail was mess. Make my whole journey delay."
優點: "Ok"
缺點: "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
優點: "機組服務員貼心服務,另外座位均舒適"
缺點: "娛樂設備不足"
優點: "Entertainment"
缺點: "Female flight attendant was rude and unprofessional."
缺點: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
優點: "Crew was so attentive and helpful. Very courteous and friendly. Had great experience."
缺點: "Head rest on Seats tilts slightly forward making long flight uncomfortable"
優點: "Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak."
缺點: "When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook."
優點: "Departure and arrival were timely, staff was courteous and helpfull."
缺點: "I missed the flight to Manchester due to delay in the flight to Munich"
優點: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
缺點: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
缺點: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
優點: "We only had carryons and they took the. From us before boarding the plane."
缺點: "They should tell people that there is delay and that they will take their carry one"
優點: "Flight went well except for boarding"
缺點: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
優點: "The snack/ breakfast was not very good"
缺點: "Long flight"
優點: "Air qualtiy, room, cabin attendants, food were all very good."
優點: "Snack and crew were great"
優點: "Water and juice served all the time"
優點: "Flight landed ahead of schedule... crew was delightful."
缺點: "Chicken entree and sides were very disappointing... audio selection was limited (more relaxing, e.g., spa, genres should be available)."
缺點: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
優點: "Great crew. Leg room reminded me of old days flying comfort."
缺點: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
優點: "Movie selection, food, drinks"
缺點: "Lack of information on arrival (where to go, customs, etc.)"
優點: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
缺點: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
優點: "- crew was great - food"
缺點: "- turbulence - boarding time delayed - tv touch screen"
優點: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
缺點: "None"
缺點: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
缺點: "Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options."
優點: "N/a"
缺點: "They switched me to a different flight saying I won't make my connection due to high traffic at the BUD airport and they never told me that instead of arriving to JFK, they are flying to Newark airport. Having not known this at all, I had no ride home, super inconvenienced and I was 2 hours plus away from my home in Jersey. Horrible experience"
優點: "Pleasant staff, drinks including digestive, toilets situated downstairs"
缺點: "Boarding could have been done in sections, not all at once. Entertainment needs to be refreshed more often"
缺點: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
優點: "Short flight, so food, comfort, entertainment not as important"
缺點: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."
優點: "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
缺點: "Nothing"
優點: "My husband is very tall and had enough legroom to make him comfortable."
優點: "So much continent flight with online check - in. I have to stayed over night at the hotel in Frankfurt and all my lagged come from Barcelona to the end of my destination. On my flight had one passenger got sick before boarding, the crew had responded very quick to support his life. And great entertainment."
優點: "We made our transfer"
缺點: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
缺點: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
優點: "Great crews, great amenities, good food. Best flights I've been on in a long time."
缺點: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
The boarding was delayed due to crew being late.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
優點: "waited for us. We were late from Yuma"
缺點: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
缺點: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
優點: "On time, crew was nice."
缺點: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
優點: "Good crew"
缺點: "The boarding process was terrible. The boarding time changed every 5 minutes"
缺點: "Inflight Wifi was spotty"
優點: "plaту"
缺點: "boarding time, delayed for 3 hours"
缺點: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
優點: "movies"
缺點: "the bumpiest, harrowing flight ever"
優點: "None"
缺點: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
優點: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
缺點: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
優點: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
缺點: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
缺點: "We still haven’t left Dayton."
優點: "Crew was nice and professional."
缺點: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
缺點: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
優點: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
缺點: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
優點: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
缺點: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
優點: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
優點: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
缺點: "Nothing"
優點: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
缺點: "The wait at the customer service counter in the terminal at LAX."
優點: "Nothing"
缺點: "机上娛樂視頻皆無,也無預先吿知下載App,座位老舊不舒服。"
優點: "I like how quick and efficient the boarding and check in process was."
缺點: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
優點: "Nothing. Had a family emergency"
缺點: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
缺點: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
優點: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"
缺點: "Nothing"
優點: "The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service."
缺點: "Old plane No entertainment No place to plug in/charge devices."
優點: "I slept the entire duration."
優點: "N/A"
缺點: "This was the coldest plane I've ever been on and they didn't offer blankets for their passengers or turn down the AC. I asked for a blanket and they told me they'd provide me with one and never got back to me. They ignored me the rest of the flight. Shame on them for not providing something so standard as a blanket."
優點: "Nothing"
缺點: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
優點: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
缺點: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
優點: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
缺點: "No food in first class, but it was only a 2 hr flight on a regional"
優點: "Boarding was very quick, they called the groups quickly with no lag time in between."
缺點: "I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight."
優點: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
缺點: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
優點: "All connections-smooth"
缺點: "Only airline we flew that didn’t have pre boarding for families with small children."
缺點: "There is no legroom in coach. I am six foot seven and my knees cram against the seat in front of me to the point my legs go numb."
優點: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
缺點: "Entertainment on AA is sub-par"
優點: "We moved due to job change and American would not work with us to Change a reservation."
優點: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
缺點: "our flight was delayed, and no other options"
優點: "On schedule and met all my expectations."
缺點: "No complaints."
缺點: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."