- 波恩沒有大機場。 而需要由杜塞道夫機場的機場提供服務。
- 想找飛往波恩的便宜機票？25%的用戶找到以下價錢或更便宜的波恩機票：台北 臺灣桃園國際機場出發單程NT$ 18,151，來回NT$ 20,135, 高雄市出發來回機票NT$ 26,208
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "Crew were very hospitable"
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "The staff is very nice."
缺點： "The exonomy seats."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
缺點： "Nothing really."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "The service and the seats"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Great customer service and very kind staff!"
優點： "Great flight"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
缺點： "It was very warm on the plane."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "food , service"
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Great assistance to elderly"
優點： "Courteous crew good food and choice for entertainment"
缺點： "Would appreciate better seats"
優點： "ANA operated flight was good - new plane, comfortable seats, good food, good service"
缺點： "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
優點： "I really like flying on a 787, seats are comfortable, less noise, overall better than all other planes including Airbus (some 380's are horrible)"
優點： "I made it to the flight despite late arriving international connection"
缺點： "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
優點： "Everything was fine, in fact quite good... until I realized that I had left an item in my front pocket, before I continued on to Chicago."
缺點： "I'm very upset that the Kindle that I reported missing while I was on a layover in Tokyo from Flight NH 0956 on Nov. 17th 2015, was not turned in. I was in seat #30D. I filled out the necessary forms, the plane was still at the airport, but I had to board my next flight beforer eceiving any confirmation that the Kindle was located. I fully expected it to be turned in. I flew ANA Nippon Airlines especially because of their reputation for excellent service. I counted on the honesty of the flight clean up crew, and expected my Kindle to be found & returned. I didn't hear from the airline the next day, so I called Nippon in Tokyo. They did not HAVE the Kindle. It was then considered 'lost,' I received this same request about the flight from KAYAK and I didn't receive any response from YOU. This is the second time I'm writing. Now you say that this isn't the proper format for a report to you. I am not even able to cut & past e this report to you. My frustration has reached it's limit. I espect to hear from you and to compensate me for my lost item. You can contact ANA on my behalf. Sincerely, Robin Shelley Lieberman"
優點： "Everything 787!"
缺點： "Nothing 787!"
優點： "Excellent entertainment system and movie options. Friendly and professional crew. Love the green tea."
缺點： "Most of the food was unappetizing, but that is generally to be expected on airplanes."
優點： "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
缺點： "Couldn't decline the chair and cause much neck pain"
優點： "Very nice"
優點： "Nice travel from Dallas to Dubai and I am happy."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Flying with Emirates is always great."
優點： "Good food on board with swift and easy transit. Flight was also on time"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Friendly staff and on time schedule"
缺點： "Tight leg room"
優點： "The staff & the service"
缺點： "The entertainment set up was dated and malfunctioning"
優點： "Everything except boarding and internet"
缺點： "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Crew, food, entertainment"
缺點： "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
缺點： "There was a minor issue with bus availability at DXB once we landed. Other than that, the flight was excellent."
缺點： "One baggage misssing, flight delay"
優點： "Almost everything"
優點： "ICE entertainment system was of high quality."
缺點： "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
優點： "Over all experience"
優點： "Flight was good for a shorter range"
缺點： "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
優點： "Friendly staff across the board."
優點： "The staff is super friendly and professional."
缺點： "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
優點： "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
缺點： "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
優點： "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
缺點： "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
優點： "Entertainment was good"
缺點： "The seats were terrible and not enough cushioning"
缺點： "Food while trip to India was good But food while trip back to sfo was very bad"
優點： "It was good"
優點： "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
缺點： "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "The food and care was great."
優點： "I will only fly Emirates when available to my destination from now on."
優點： "Lots of food. Ok about giving out water between meal service"
缺點： "Aisles were very tight so hard to pass people when leaving/queuing for toilets."
優點： "on borad crew Food entertainment plane"
缺點： "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
缺點： "Door could not be opened st LHR for about 20 minutes longer than usual"
優點： "Service has become repulsive and terrible that a frequent traveling in Emirates like me for past 15 years is considering to find an alternative."
缺點： "Service, the interior and almost everything is poorly managed. The inflight after ringing the call bell for 10 minutes, was disgruntled to attend to us, literally screamed at us saying she was busy in the back and we need to be patient. She took an additional 10 minutes to bring us some water. Her attitude was inexcusable and offensive. I have been a loyal flyer making at least 2 travels in a year with Emirates and I'm ready to switch now."
優點： "Everything was great! The A380 wonderful, quiet and spacious!"
優點： "I first flew with Emirates in 2007 on a flight from Dubai to Johannesburg. Since then I have used Emirates to fly to Europe, India and China. I've never had a bad experience. The comfort, entertainment and food is always outstanding. The crews are always top rated. I hope to keep flying Emirates for many years to come."
缺點： "I would rather fly the A380 opposed to the 777. They seem to have more space."
缺點： "sometimes the cabin crews didn't show up at all when I needed water or a drink, had to get out of my seat and get it. Seats were not comfortable for a 14 hour flight and think food quality could be improved a little"
優點： "The trip the crew good dealing"
缺點： "When I back to my country the trip late hours and the boarding wha so crowd it was terrible no organizing"
優點： "I loved the crew. They were very attentive, helpful, and courteous."
缺點： "Loud and chatty passengers. That is obviously not the fault of the airlines."
優點： "Great service and a one of a kind business class lounge."
缺點： "business class seat didn't lay down quite flat. Such a long flight (16 hours) there should be more available snacks for passengers who miss a meal because they were sleeping."
優點： "The seats were spacious. The crew was very friendly. The entertainment was surprisingly diverse."
缺點： "Nothing. It was very pleasant."
優點： "The crew was exceptional as always. A passenger seated behind me that had only flown once before. The crew was very reassuring from the second they heard this. They sat with her before the flight to ease her concerns and checked on her throughout the journey. The amazing crew and service is why I always enjoy flying with Emirates."
優點： "the flight was comfortable, good food, lovely"
缺點： "they arrived late, made a half hearted attempt to assist us to our next gate, taking us to a nearby stairway and dumping us there, in Heathrow. NOT HELPFUL, causing us to miss our connecting flight. the disregard for their passengers after disembarkment was exceptional. not impressive service!"
優點： "I flew Sydney to Christchurch- great value for business class, entertainment was a bit cumbersome. Otherwise a very comfortable short 3 hr flight with yummy food, champagne (not sparkling wine) and attentive staff. The business seats were perfect for 3 hrs. My 6"3 husband thought they would have been uncomfortable on a longer flight."
缺點： "Entertainment system, cumbersome to use"
缺點： "Aircraft seating and leg room are not well placed for long haul flights"
優點： "Everything is well organised"
缺點： "Nothing actualy"
優點： "Food okay"
缺點： "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
優點： "I like crue"
缺點： "3 days travel instead of 1 , WTF?????...."
優點： "Boarding process was smooth"
缺點： "Crew was unfriendly"
優點： "Food, service, condition of the aircraft"
優點： "Excellent customer service, crew always helpful and glad to please."
缺點： "Atatürk airport link too confusing and decreased my flight experience"
缺點： "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
優點： "Everything was great!"
缺點： "Can't think of anything worth of complain!"
缺點： "They lost one of our bags."
缺點： "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
優點： "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
缺點： "A lot of announcements, when they could've just done all of them at once"
優點： "Gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
優點： "No real issues, we were served a decent meal, plane was new and the crew were friendly."
缺點： "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
優點： "It was a nice and short flight"
缺點： "No entertainment system at the seat."
缺點： "The tv sett wasn't working ."
缺點： "Everything was high level"
缺點： "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
優點： "The crew"
缺點： "My screen wasn't working"
缺點： "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
優點： "The window seat"
缺點： "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
缺點： "The veg food is quiet bland"
缺點： "I could not figure out how to get a vegetarian meal."
優點： "Not trying to be flattering here but it really is a good airline."
優點： "the crew"
缺點： "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
優點： "I love the food, the airline crew was excellent. The entertainment was great as well."
缺點： "The checking crew from Jfk airport was mediocre."
缺點： "Most seats were broke, staff seemed grumpy, 3 out of 4 flights didn't have individual TVs, staff couldn't handle unruly passengers, etc. Won't be using Turkish Air anymore."
優點： "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
缺點： "The check in lines are very very long and take forever"
優點： "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
缺點： "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
優點： "I liked the service and the food."
缺點： "It could have been on time flight."
優點： "What can I say, didn't much like anything"
缺點： "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
優點： "Checkin agent was very friendly and helpful."
缺點： "The food options were exhausted by the time service reached my seat; so had to eat whatever is available, which is still good."
優點： "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
缺點： "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."
優點： "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
優點： "Very professional and forthcoming crew, nice food, good choice of entertainment."
缺點： "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
優點： "Must and entertainment, and legroom."
缺點： "Turkish airline randomly changed my seat assignments without any explanation to me. I also found out my connect flight was changed to much later and one causing me an eight hour delay and assemble airport. Again this was done without my knowledge I happen to randomly find out at the check-in station in Los Angeles. The manager was kind enough to switch me back to my old flight and seat assignments but it took an hour waiting. After boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants after boarding the plane it was an hour and a half delay intake off I also realized this my original seats were given to three ladies who are friends of the first class flight attendants there were no children or elderly this was a random acts of favoritism towards the flight attendants trance friends. As a result of the irresponsible delay at the airport and the pilot not bothering to make up the time when we arrive to sample I realized we had missed her flight despite the promises that they will wait it was the most horrible experience. Rest of the passengers and I were waiting at the connecting gate with the gate number the flight number and the sign saying now boarding but there was no plane no one could give us an explanation of what happened. I will never fly Turkish again"
缺點： "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
缺點： "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
優點： "Check-in counter staff"
缺點： "boarding process"
優點： "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."
優點： "The seat was comfort"
優點： "Everything! Voted best airlines in Europe for a reason!"
缺點： "Nothing! Everything was great"
缺點： "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
優點： "The food was great, had chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
缺點： "Because we fly an older model 777-300ER, there wasn't a personal a/c nozzle, so it was a tad warm on the plane. They should fix that whenever the plane goes in for maintenance."
缺點： "Flight cancelled"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Lovely crew, very helpful"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "My suitcase didn't come with the airline."
優點： "Everything is alright"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
缺點： "Dutch sub titels would be nice."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Good efficient flight crew friendly and helpful"
優點： "Service provided by the staff"
缺點： "The navigation of the entertainment system is not very friendly"
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
優點： "quick and relaxed"
優點： "The included snacks and the seats."
缺點： "suitcase didn't turn up, although connection was quite tight"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Flight was efficient enough and staff were friendly."
缺點： "It was delayed quite a bit and more on-time updates would have been appeciated."
優點： "Free wee cake."
缺點： "Nothing in particular."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
缺點： "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
缺點： "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
優點： "Overall very nice flight, even comes with free drink and snack"
優點： "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
缺點： "Cabin noise and air conditioning too cold, didn't sleep well"
優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."
優點： "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
缺點： "Terrible moslem food, too much lentil with tasteless chicken"
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
優點： "The staff (ground staff and cabin) were friendly and helpful. Great to see them trying to help and going the extra mile for passengers."
缺點： "The boarding process. It is a crowded space at the gate, and the boarding ends up with long lines getting confused and in the way."
優點： "My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk"
缺點： "Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless"
優點： "Staff were friendly!"
缺點： "Food was not great and no choices."
優點： "Friendly stuff"
缺點： "The expiriace going there was horrible because of the weather."