優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "Pleasant crew, good food. Standard flight as one would expect."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
缺點： "There had to be something better than pretzels."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
缺點： "I'm still stuck in LAX"
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
缺點： "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "Ana is the best"
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
優點： "food , service"
缺點： "I booked my meal while booking my tickets, but still I didn't get the food. They told me that they don't have any information about my meal.. I paid so much money for tickets and they are saying they don't have meal . When I talked to ground staff about this they also said the same thing and when I asked them what about my next flight meals they said that will let me know at the the time of boarding that they can provide me with food or not. Hell it was so disgusting that you guys will tell me at the time of boarding that you are going to let me know whether you are going to give me food or not.. And they know that I am not alone I was traveling with my 5 year old son also. They are really hopeless. I am really disappointed"
優點： "Very efficient, very fast boarding. Crew was polite."
優點： "Everyone was super polite"
缺點： "can't think of any.!"
優點： "The staff was polite and professional. We have no complaints at all."
缺點： "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
優點： "Service is good"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "On time, great crew and service."
優點： "Crew is fantastic. I have flew many many airlines but have never found crew so friendly and service was impeccable. Planes were relatively new which is usually case for majority of the foreign airlines flying long distance from USA. I had ordered Asian Vegetarian Meal. I'm an Indian American and this meal was much better than Air India provides. Will fly again ANA for sure!"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Delayed for 8 hrs, food was awful, service non existant"
優點： "food is great and service is excellent"
缺點： "entertainment is not as good"
優點： "Everything's was OK"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
優點： "Good boarding, good arrival gate"
缺點： "Old plane, entertainment system is very old and screen bad"
優點： "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
缺點： "The A380 was probably SQ's oldest one, which that was a newer plane."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Food could have been better."
優點： "Generally good Flight was operated by Silk Air"
缺點： "Entertainment score is not meaningful because of the short flight time."
優點： "Boarding. Timely departure"
缺點： "Entertainment selection."
優點： "everything in suite class"
優點： "Couldn't find a problem"
優點： "Crew was very friendly and responsive to my needs. They met it with a smile."
優點： "Movies selection was great."
缺點： "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
優點： "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
缺點： "would like regular water bottles to be available for drinking"
缺點： "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
優點： "My neighbor"
缺點： "Fight war delayed and we got a security check upon arrival"
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
缺點： "Reclining seats tend to make me caustaphonic with the limited space"
缺點： "Little or no room in Economy"
優點： "Efficient, comfortable."
優點： "Amazing service!"
優點： "Boarding, friendly crew"
缺點： "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
缺點： "leg space"
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
缺點： "Seats were bit hard without proper head rest.entertainment kiosk was not working."
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Helpful staff and a comfortable trip. A plus all the way around"
優點： "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
優點： "Efficient boarding and arrival"
缺點： "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
優點： "Not much turbulence"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
優點： "Vegeterian breakfast was good thou ."
缺點： "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
優點： "Crew and boarding were efficient"
缺點： "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
優點： "Cabin crew are always great"
缺點： "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
優點： "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
缺點： "cramped uncomfortable seats freezing cold in the plane"
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
缺點： "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
優點： "the service on the flight was the best I can ever recall having."
缺點： "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
優點： "Food was exceptional"
優點： "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
優點： "Everything was great!"
缺點： "Need more smiles and space"
優點： "Liked the stable spot to put drink without tray table down, and two pockets to store books , iPad etc"
缺點： "No spare seats so a but crushed, and no footrests Position of entertainment control awkward, and accidentally kept switching on screen. Very hard to read subtitles or to hear sound"
缺點： "Preferential treatment by crew, some passengers favored over others, loud conversations between crew and passengers."
優點： "What was no to like. Costumer service on the phone and in person is excellent. The staff is friendly and helpfull."
優點： "Everything, I will be flying a lot more with you from now on, thank you very much"
缺點： "crew was too lazy to serve even water after repeated reminders one of the crew members was rude after making a request"
缺點： "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
優點： "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
缺點： "A lot of background noise when using the supplied headphones"
缺點： "Good job!!"
優點： "A footrest would make the flight perfect."
缺點： "No footrest. Legs got tired. Felt like lifting them up."
優點： "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
缺點： "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
優點： "The over all flight"
缺點： "The long delay of 13 1/2 hours."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Typical standard up to expectations Emirates flight overall."
缺點： "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
優點： "Flying with Emirates is always great."
優點： "Good food on board with swift and easy transit. Flight was also on time"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
優點： "Overall experiance."
缺點： "Nothing specially."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
優點： "Legroom and how attentive and pleasant the fight crew was."
缺點： "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
優點： "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
缺點： "We were delayed 2 hours on the runway. Temperature got hot during the night."
優點： "Crew is friendly and good service"
缺點： "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
優點： "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
缺點： "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
缺點： "Service was not as good."
缺點： "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
優點： "The seating had enough room which made us feel comfortable. Also, the food is is per expectations"
缺點： "Entertainment system was older version than the flight to Dubai. Also less legroom in this model 777"
優點： "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
缺點： "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
優點： "Excellent experience"
缺點： "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Good connecting experience in Dubai."
缺點： "Comfort of seats could be better"
優點： "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
缺點： "i would like to be upgraded I first class (for free)! :)"
缺點： "The changes of the airplane"
優點： "I have high expectations for Emirates, and for the most part they delivered."
缺點： "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
優點： "Fresh food, customer service"
優點： "All the services were excellent"
優點： "Seats were large and comfortable. Lots of entertainment options."
缺點： "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
優點： "Entertainment, Hospitality"
缺點： "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"
優點： "Staff were great. Food was good."
優點： "Tons of entertainment options and $1 wifi. Don't expect fast speed but works for just fine for email and slow browsing."
缺點： "Flight wasn't booked, so people scrambled to take over middle sections. If you weren't in middle you were somewhat in a comfort trouble."
優點： "Great food and lots of entertainment options. Friendly helpful crew."
缺點： "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
缺點： "I did not get a hotel room even though my connecting flight from Dubai to SFO was over 10 hours and the web site says that I was entitled to a hotel room."
優點： "the food was nt good"
優點： "I loved the staff all very nice even though we didn't speak the same language with some. I loved how people were nice around me and everyone was willing to take snapchat selfies with me for my tens of thousands of followers, they loved you guys to. I loved how everything to eat or drink was complimentary."
缺點： "I didn't like how my first flight entertainment system wasn't working, I also didn't like how for the headphones you can't use your own without an adapter and how there wasn't adapters for us to use or buy. I also didn't like how my flight had all business class chairs open with no passengers filling them and not being able to sit there and spread out. Even if there was a cost associated"
缺點： "Too much hassle on boarding bus to train? I have watched some of the Elderly had too many problems? Carrying their own carry on on those steps? And the 15 minutes bus ride? We are in the 21 st Century? Needs to be improved. Jaya Sreedhara"
優點： "早餐是粥 很棒"
缺點： "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
缺點： "Poor inflight service"
優點： "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
缺點： "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "The crew's attention to passengers request in The Economy class"
缺點： "Nothing for what I paid"
優點： "Timely and professional."
缺點： "I would like a different food selection...."
優點： "The crew is excellent. Travelling with baby and they take care of us attentively"
缺點： "Delayed 30min in the end."
優點： "They are very Harsh, There was no service at all."
缺點： "Airhostess response is very poor."
優點： "Good service."
缺點： "Plane was old but clean."
優點： "The tv had decent selection. Crew were nice. Priced good"
缺點： "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
缺點： "Very long delay leaving Hong Kong"
缺點： "Quality of the veg food.requires improvement."
缺點： "Same as above"
優點： "Quick flight"
缺點： "Do not allow families with children to board first My entertainment system did not work"
優點： "Great service"
缺點： "Plane was very warm"
缺點： "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
優點： "More drink options were offered."
缺點： "Flight delay"
優點： "Love the plane, seats"
缺點： "Food has gone down"
優點： "Flight went up and down at the right time and place. Can't ask for much more than that. All else was very nice."
缺點： "one of the cabin crews threw the meal to me :("
優點： "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
缺點： "The food was ok for airplane, but really expected a little better."
缺點： "Delayed 3 hours"
優點： "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
缺點： "I had a flight from ZHR to HKG and further with another Airline to Shanghai. After 8 hours delay, I was not rebooked to another flight to Shanghai. Reason: We are only responsible to bring you to HKG - not further. Thanks a lot"
優點： "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"
缺點： "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
優點： "Reboot shut my system down for a bit. Rebooting restored ok"
缺點： "The reading light did not work. The drinking water was cloudy and tasted funny."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "Very good service overall."
缺點： "No complaints on this particular flight."
優點： "Checkin at Kowloon"
缺點： "Aircraft change"
優點： "The flight would have been much more enjoyable had the had for my tv and the recliner on my seat been working. The flight was moderately clean and food was average but they did serve two full meals and give options for a menu."
缺點： "Because the audio for my tv wasn't working, I spoke to flight attendants multiple times and they said they kept "resetting" my tv system but it didn't help and they didn't even seem apologetic at all. It was very matter of fact that I simply didn't have a functioning seat (the recliner also wasn't working) and I would just need to accept it. I wouldn't normally care about this but seeing as this flight was 17 hrs long from NYC to Hong Kong, it made the flight much more unbearable."
優點： "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
缺點： "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
缺點： "Food is not good and not served on time. Crew members arent professional and rush through things"
優點： "This was like usuaL; excellent flight attendants, who really are kind and try to do their best to satisfy your needs. You never get "attitude" from them. Also, as this was an A330, it had decent legroom (they now fly 777's on long distance flights, which really awful legroom). Also, they did quite a good job of boarding us in HongKong."
優點： "Premium economy was definitely worth the money. Made a huge difference in the long 15 hour leg. Was great to be able to stretch out, as well as easily step over my seat mate to access the aisle without disturbing them. Reading light was well positioned."
缺點： "I asked for a noodle snack a few hours after dinner and the young, uppity stewardess rolled her eyes at me, like it was a huge imposition. She brought the snack 27 minutes later, cold and handed it to me in a huff. It made the rest of the flight extremely uncomfortable, since I didn't feel comfortable asking for water or anything else the entire 10 hours. It soured my experience with Cathay and definitely spoilt the experience of Premium Economy. The older, more seasoned staff was much nicer and politer."
優點： "On time flight, good service."
優點： "Cabin crew customer service was excellent..the food was fair..not too many choices .."
缺點： "The seating so close to the restroom was gross..and there was many empty seats.."
優點： "2 of the mangers of the flight they approach to me knowing me by y name and last name, and they asked if I was OK and if I need it anything else, ask asked me if they could do anything to make me feel better, to do not hesitate to contact them. Her name was Rachel. Excellent Customer Service INSIDE the plane"
缺點： "Boarding crew, don't have their game together. The flight end up been 1 hour and 20 minutes late and we didn't have any update information at all. I got the information of the plane being delayed first by my travelling apps - like KAYAK - well done KAYAK !"
缺點： "Late notification, & very poor service. I arrived in the airport just to find out the flight was cancelled and scheduled the following day. I was there early enough for the flight but was told that my connecting entry to HK will be with PAL. We objected to the idea so we showed them the email we received that it should be Cathay.After several objections, we were told to check with the ticketing and that was only the time it was arranged. So why the hussle?I was lucky enough to receive a $15 meal voucher (others said they didn't receive one) but do you think the hassle I encountered is just worth $15? Even the serving of food was delayed."
優點： "- Comfortable seats - Smooth flight / takeoff and landing - Good food"
優點： "I really appreciated the crew I interacted with onboard the flight. They were friendly, courteous, helpful, and efficient. I had a headache about halfway through the flight, and even though I interrupted her dinner, the flight attendant was concerned and caring about my situation and came just a few minutes later with some panadol and water. I really appreciated her help! Despite the fact that everyone was clearly busy, they were always responsive to passengers' needs and requests in a positive way."
缺點： "The boarding process was simply awful. I fly internationally often, and this was probably the second worst process I've been through. The gate was roped off until the boarding time but there were no other instructions or anywhere to get questions answered until boarding time. Despite the fact that the gate was closed to passengers, the crew still made announcements from the gate - even though all the passengers had to sit at the next 2 gates which were pretty far away, so no one could quite hear the announcements. Once they opened the boarding process it was more clear why the gate was roped off since they were checking passports and there was an additional security check, which would have been really helpful to know about. They made an announcement indicating that everyone should line up to start the passport check, but then the line didn't move for over 30 minutes and when it did move, went super slowly. Since the flight didn't board in any particular order or with any sense of organization, it just felt like a mad rush to get everyone on the plane and get up in the air, which left many passengers feeling rushed and then frustrated when they were trying to find their seats, put baggage away, etc."
優點： "Excellent service from ticket agents, cabin stewards, etc."
缺點： "Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional."
優點： "A lot of great movie options. Food was good."
缺點： "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
優點： "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
缺點： "Lack of room between rows and the narrowness of aisles"
優點： "Ahead of time, all the way!"
優點： "Service, crew were great."
缺點： "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
優點： "Food was great."
缺點： "Long waits, poor communication, either too warm or too cold"
優點： "Helpful crew, good food, comfortable seat."
缺點： "flight was delayed for 40 min."
缺點： "WHEN i MISSED MY FLIGHT FROM ISTANBUL TO JEDDAH I DID RECEIVE ANY HELP NOR ANY CARE"
缺點： "bus service to the plane"
優點： "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
缺點： "Check-in was very slow."
優點： "The service was great, the flight was timely, attendants were friendly."
優點： "It seemed like an old model airplain, didn't get enough space. It was so tight."
缺點： "Seats were terrible!"
缺點： "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."
缺點： "Good service"
缺點： "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
優點： "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
缺點： "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
優點： "Surprised at the quality of food on an airplane"
缺點： "Wish the staff would pick up the dishes quicker that's it."
優點： "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
優點： "Friendly airlines and service was excellent."
缺點： "No anything"
優點： "Pretty much everything except for the fact that they have no entertainment in Russian"
優點： "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
缺點： "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
優點： "Nothing in particular"
缺點： "The food service was really bad. Not happy with the meal choice."
優點： "The food was great!"
缺點： "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
缺點： "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
優點： "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
缺點： "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
優點： "Excellent entertainment + decent food"
優點： "My favorite airline!"
缺點： "Faster boarding would be great"
優點： "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
缺點： "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
優點： "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
優點： "The food and crew service"
缺點： "The leg room is really limited in the economy cabin"
優點： "The one episode of Modern Family from the one of the old seasons"
缺點： "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."
缺點： "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
優點： "Everyone was friendly and the food was generally very good."
缺點： "I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please."
優點： "The seat was comfort"
優點： "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
缺點： "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
優點： "Other than what I've mentioned below, everything was great."
缺點： "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
缺點： "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
優點： "Entertainment on long haul flights is top notch. Selection is incredible just bring your own headphones if you wanna be able to hear anything. Food is the best out of any other carrier. I've seriously been to full service restaurants with less tasty and well prepared foods."
缺點： "Seats are hilariously small. I know you're thinking "they're all like that." They're NOTHING like any other airlines. I've flown the following for reference: Lufthansa Air Swiss Delta Air France Air Arabia Saudi Airlines Egypt Air and a couple more I can't think of right now. I'm a very medium sized build and really short (5' 6") and I was so uncomfortable I wanted to (and probably will) cancel my return flight with them. My wife's back is still hurting from that flight. The staff are just plain awful save for 2 flight attendants. Out of 2 flights so far. I was told afterwards that this is commonplace when flying Turkish Airlines. For fairness sake I should mention that both Egypt Air and Saudi Airlines were worse. Whatever money you think you're saving by flying this atrocity you're gonna be spending on fixing your neck and back. Spend the extra and go with Swiss or even Delta. Avoid this rubbish"
優點： "Food and service in the cabin"
缺點： "Service in IST was very slow. We could not find wheelchairs for two family members even after ordering it months in advance."
優點： "Food and comfort for the price paid"
缺點： "Need more assistance during boarding in Dhaka/ DAC"
優點： "All was fine, very professional"
缺點： "boarding messages in Frankfurt airport were not clear re which rows were to board first. Please speak a bit more clearly"
優點： "The in-flight service to Istanbul was good."
缺點： "Once we landed at Istanbul the wheelchair service was very poor. The person in-charge was rude,did not care to provide ride to bathroom or to buy water, There was no water or bathroom nearby. The flight to Amman was cancelled/delayed. First we were told it was cancelled and would be put up in a hotel, but on the way the wheelchair driver was asked to return to office and drop us at a gate. At this gate the departure time kept changing every hour or so without any plane at the gate, or staff. This lasted till next day about 3 PM. For this long period There was no water. The was no assistance to bathroom or food or water. All the passangers were upset. They organized and went to talk to the Airline personnel. They returned frustrated since none of the Airline staff knew anything."
優點： "The flight was quick and the food was good."
缺點： "They cancelled my original flight, which originally left at 7AM, and put me on a flight 12 hours later at 7PM to Skopje. So I had to wait in Istanbul for 14+ hours. They provided me with a hotel and free lunch, which was nice but it was a complete hassle to obtain these, and I was walking all around the airport, in and out of security, and waiting at hotel services for 4+ hours until I finally left for the airport. Turkish really needs to get its act together if it says that it is the best airline in the region."
缺點： "We were flying to JFK from TLV via IST. First flight was canceled and then re-scheduled after landing we were stuck for more than 3 hours inside airplane in Istanbul, then we were stuck inside the plane for 6 hours !!!!! Nightmare"
優點： "As compared to other intl flts I think leg room should be improved. Secondly the tv module system has problems in both leg of flts the system was jammed and would not go to next step. Very limited choice of Indian movies"
缺點： "Food wasn't the best."
優點： "Nice plane, well equiped and good crew with nice food. the little extras go a long way with me having flown on 'american' carriers for so long.......even a comfort kit in economy!"
缺點： "Boarding process with Turkish Airlines is haphazard at best, lots of people 'incharge' and little organization (or so it seems)."
優點： "Nice upgrade on a full flight for me as a United Milion miler! Smaller plane but modern and well equiped. Food and service were great."
缺點： "Boarding situation again.....mayhem at Istanbul airport."
優點： "Crew was nice and polite"
缺點： "Late! Every single flight was late and we had to run like crazy thru the airport to get to our connection. Food was awful. No entertainment."
豁免更改費用。 搜尋到 波恩的彈性機票