The plane again was old and on this flight the crew were rude. The table was broken and there were problems with the entertainment system. The business class cabin is a poor product.
Waiting to much .more then 2 hours for lagage in chicago airport
優點： "The crew and the seat !"
缺點： "The food because of coronavirus the service was scaled back"
缺點： "I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!"
優點： "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
缺點： "Food in TK used to be great... not anymore!"
優點： "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
缺點： "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."
缺點： "Food had only beef options"
缺點： "The are not nice at all"
優點： "-Flight staff -Flight entertainment"
缺點： "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"
缺點： "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
優點： "Crew was very good."
缺點： "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
優點： "Comfortable seats, good service."
缺點： "To be expected, but no vegan options for food"
優點： "Entertainment was pleasant. Food was provided which was nice. Drinks were good. Flight staff was pleasant."
缺點： "Touch screens didn't work very well."
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "A lot of great movie options. Food was good."
缺點： "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
缺點： "Small seats in the economy class"
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "Options for vegetarians were not really good."
缺點： "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
優點： "They boarded on time, took off on time, and the service was friendly."
缺點： "Nothing really."
缺點： "I'm very angry because the trip late more than an hour, which caused me to delay the trip Riyadh to Abha and lost the value of tickets. I think this is last flight of me for Turkish airlines."
優點： "They crew were very pleasant and polite. It was one of best flights I have had internationally"
缺點： "The heavy turbulence but, that's beyond their control"
優點： "Friendly staff, decent meals, comfortable seating"
缺點： "Istanbul airport- needs major refurbishment"
缺點： "long delay on the tarmac"
優點： "Excellent service. Food and other amenities were excellent"
優點： "Great plane--huge and new!"
優點： "Staff are EXCELLENT"
缺點： "Internet was spotty."
優點： "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
缺點： "Plane was a little warm at times, otherwise no complaints."
缺點： "Wish they used a large plane like the Istanbul to MIA one."
優點： "One of the best airlines over the world"
優點： "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
優點： "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
缺點： "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
優點： "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
優點： "thr aircraft is very good"
缺點： "the food !!"
缺點： "Cramped seat - little room Food was the most inedible of any food I have ever had on an airline"
缺點： "I didn't hear the boarding call in English."
缺點： "On this trip with Turkish Airlines, I had bought two tickets but my girlfriend had to change her plans and was unable to fly with me. I thought that was fine and I would be able to sit next to the empty seat. But as soon as we boarded they moved a person into that empty seat which i had paid for. It was very disappointing because I have always liked Turkish in the past."
優點： "The attention from the crew and services"
缺點： "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
優點： "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
缺點： "not a fan of the tight sitting"
優點： "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
缺點： "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
優點： "Everything worked well. Service, food, entertainment, et all."
缺點： "nothing was amiss."
優點： "The food was excellent (dinner and breakfast). The service was also exceptional."
缺點： "Nothing...great flight and great crew."
優點： "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
缺點： "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
優點： "Seats and entertainment, seat comfort"
the pre boarding docu ments and baggage checked which is 2nd time they checked the baggage took 48 mins for me standing and waiting in line since they already cord off the place to sit down .it was hard on my shoulder with my bag and my backpack
Excelling flight, excellent landing. Good foods. My only complain that I paid for my seat and my seat was beside the restroom. Flight attendant are friendly.
優點： "Crew was extremely nice and helpful"
缺點： "Ancient 777 seating"
缺點： "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
缺點： "Many changes and mistakes"
優點： "Entertainment was good and food and snacls"
缺點： "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
優點： "Time management"
缺點： "More information about the terminals"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Flight attendants were helpful in assisting older women and men going to/from the toilet back to their seats."
優點： "Straight flight."
缺點： "No shuttle bus available from New Jersey to JFK. The food was not that good, meat was tough to chew. Meatballs were dry. The crew members were good ‘tho."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Seats did not recline very much. Hard. Food was very plain and starchy."
缺點： "The business seat was very uncomfortable"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "Checking in took a very long time because we explored every option available to upgrade me to business class which turned out to be non-upgradable. By the time we finished, the staff was concerned that we might not make it to boarding time because my husband has limited mobility due to a back surgery a couple years ago. They suggested using a wheelchair to speed up the immigration and boarding process. We’re frequent travelers but why we never requested a wheelchair, I simply don’t know! But thanks to their wheelchair suggestion, we made the flight just in time."
缺點： "We bought my husband’s business class ticket back in May or so but because we weren’t sure where I was going to be, we couldn’t get me a ticket until a few weeks before our flight. Due to my unpredictable schedule, we opted for an economy ticket, thinking that it would be easy enough to upgrade me to business. We were wrong - my ticket turned out to be non-upgradable, which was ok for me. It was our first time to travel as husband and wife so it would’ve been nice to sit together, but I’m 5’0” and fit in the economy seat just fine anyway. What was NOT ok was when we were boarded and were waiting for the plane to take off, I brought a lunch box of cut fruits to my husband. A flight attendant was introducing herself when I came so I said hi, but she completely ignored me. She even offered to chill the fruit in their fridge, for which I said thanks, but she didn’t even look at me; neither did another attendant who cheerfully offered him magazines. There were only 2 passengers in the business class so my husband suggested I sat next to him, but I declined and went back to my seat, promising to come say hi every once in a while during the 9-hour flight. Fast forward to a couple hours later, I kept my word and came by. The flight attendant was quick in kicking me out saying I didn’t belong to business class so I had to go back to my seat. I did. My husband said to her that I was having period cramps (true) then followed me to my seat and sat with me for a bit until I asked him to go back to his seat so he could be more comfortable as he’s 6’2” and simply was too tall and the economy seats were too painful for his operated-on back. Was I perhaps too short for the flight attendants to notice?!? I had to ask for a toiletries kit 3 times before they finally gave me one just before we landed after all! Obviously, those in the business class are treated like gods; those in the economy are second class citizens."
優點： "Crew and check in were very accommodating to our family with two small children."
缺點： "Food served did not have any vegetarian choices."
缺點： "The gate was too far"
優點： "Flights were ontime, excellent customer service from gate staff and fligh attendants."
優點： "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
優點： "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "The crew and staff"
缺點： "I liked everything. This is a great airline"
優點： "The Inflight crew is very good."
缺點： "The transfer process and layover experience is very poor."
優點： "Once you got on the plane, the flight crew themselves were great."
缺點： "There was nothing about the airport and transfer experience to like. Going: The transfer from terminals was near impossible to figure out. There was no help and no signs to assist. Coming: They allowed us to transfer to the international terminal where we were made to wait 8 hours OUTSIDE the terminal area. There were few seats, it was cold and NO food venders. Will NEVER fly into Manilla again."
優點： "the plane landing without feeling it"
缺點： "good flight"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "crew is very caring and attentive, food was delicious,"
缺點： "the business class seats should be upgraded into more comfortable flat beds, biz class bathrooms too cramped!"
優點： "Getting onboard"
缺點： "Being in a cramped seat for 4 hours and I’m 6’2” with disabilities and I can not get no accommodations from your airline"
優點： "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
缺點： "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
優點： "Great staff very nice and enterianment system at each seat was very good."
優點： "Absolutely nothing."
缺點： "A Philippine Airlines check-in personnel did not fail to make my family feel extremely disrespected by treating us in such a rude manner at their counter. After verifying our information, she proceeded to tell us we had no reserved seats for our flight. When I told her we had seat numbers (thus reserved seats) when I checked their website the night before, she had the audacity to imply that we were lying about these mediocre seats! After speaking to the supervisor, she then proceeded to tell us that we should be thankful for the seats she was able to give us, WHICH WERE THE EXACT SAME SEATS THAT WERE LISTED ON THEIR WEBSITE THE DAY BEFORE. Philippine Airlines need to better train their check-in personnel proper customer service to prevent passengers from having such unpleasant experiences with their staff. Our check-in process would have gone smoothly had she not replied in such a snarky manner to us and implied that we owe her for the seats we had in the first place."
優點： "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
缺點： "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
缺點： "They make it hard to upgrade your seat in route. No on board entertainment."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "The logistics at Manila airport are horrible. I spent more time working around the terminal changes and flight delays than I actually did in the air. I will avoid Manila and PAL in the future"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."