- 歐文沒有大機場。 而需要由洛杉磯國際機場的機場提供服務。
- 想找飛往歐文的便宜機票？25%的用戶找到以下價錢或更便宜的歐文機票：台北 臺灣桃園國際機場出發單程NT$ 10,498，來回NT$ 12,664, 高雄市出發單程NT$ 23,039，來回NT$ 19,840, 台中出發來回機票NT$ 27,543
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
優點： "Everything was perfect! Thank you for a great experience!"
缺點： "Leg room"
缺點： "Leg room"
優點： "Nicest flight attendants, good food. Best international flight I've had."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "Crew very helpful and courteous"
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "Everything, from booking till landing"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
缺點： "getting off"
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點： "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "Best R/T I have had, service to food to cleanliness."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
優點： "Comfortable plane, good service"
優點： "Very spacious and comfortable, modern plane"
優點： "SERVICE was amazing and everything was very smooth"
優點： "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
缺點： "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
缺點： "Some crew members from Hong Kong better make more effort to improve service skills."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "Clean and comfortable."
缺點： "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
優點： "The crew's attention to detail, service."
缺點： "Sort of bumpy flight."
優點： "Customer service is great."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
優點： "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
缺點： "Food quality."
優點： "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
缺點： "Can't say that I have ANY complaints at all!!"
優點： "It was perfect!"
優點： "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
缺點： "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
優點： "Service N crew n entertainment."
優點： "The airplane was quite and clean and the crew were helpful"
缺點： "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"
優點： "The crew were cooperative and the supplies were good"
缺點： "The chairs were not comfortable and the toilets were so dirty"
優點： "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
缺點： "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
缺點： "Old entertainment system, terrible food"
缺點： "Screen was small and movies start at certain times."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Incheon airport was really nice for the layover. Korean Air staff are top notch."
缺點： "Cabin was a little warm the whole time. No individual air controls on this particular plane."
優點： "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
缺點： "No individual control for air vent and it was a bit warm for me but most people were comfortable."
優點： "I like all the email reminders and alerts"
優點： "Cabin crews are very kind."
缺點： "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
優點： "Everything was perfect!"
優點： "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
優點： "Good customer service"
優點： "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
缺點： "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
優點： "Service and Food was great. The hygiene was good."
缺點： "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
優點： "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
優點： "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
缺點： "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
優點： "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
缺點： "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
優點： "Staff great"
缺點： "Food selection"
優點： "The crew were excellent."
缺點： "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
優點： "I liked their positive & happy attitudes as well as their work ethic."
缺點： "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
優點： "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
缺點： "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
優點： "The stewardesses are very good and attentive."
缺點： "Not applicable"
優點： "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
缺點： "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
優點： "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
缺點： "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
優點： "The crew was very anxious or something, controlling for no reason."
缺點： "Next time"
優點： "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."
優點： "screen contents very good"
缺點： "seat is smaller than other flight"
優點： "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
缺點： "There was nothing we didn't like about our flight to Seoul"
優點： "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
缺點： "The seats are small."
優點： "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
優點： "Friendly service and food pretty good. Great price for value."
缺點： "Seating was changed even though i prebooked."
優點： "Great value plus layover hotel bonus"
缺點： "It was all good"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
缺點： "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
優點： "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
缺點： "The entertainment has limited choice of movies."
優點： "Indian music in Audio section and Bollywood movies"
優點： "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點： "Seat would not lay down for 11 hours."
優點： "Service counter check in was very helpful"
優點： "The incheon airport efficiency, the food Inboard, the transit was food."
缺點： "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
優點： "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
缺點： "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
優點： "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
缺點： "The food needs to be improved."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Again, my special meal request wasn't found and I ended up eating nothing"
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
優點： "Fast Chaco in and nice crew"
缺點： "The food was not great and no vegetarian options"
優點： "Service was attentive, food was appetizing and it was a good experience overall."
優點： "Good leg room in most seats Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "The staff is lovely, all four flights were on time, and the price was competitive. On each flight we were presented with pillows, headsets, a bottle of water, slippers and on one flight a packaged coffee bag! These items were all on our seats and it was a treat and so civilized!"
缺點： "The seats are so uncomfortable that I will probably never take Korean Air again. They are hard and uncompromising and made for creatures other than human beings. This is unfortunate as it is really the only complaint I have, yet, for a 10-14 hour flight, it is crucial to be able to sleep and have some measure of comfort in a very uncomfortable situation."
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "crew was very polite and everything was smooth."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
優點： "Was able to request a gluten-free meal for the flight"
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "The space, movies, & comfort"
缺點： "The food selection."
缺點： "There was no information about connecting flights before landing."
優點： "Excellent service and food"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
優點： "all of them are nice and welcomed."
缺點： "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
缺點： "Nothing in particular"
優點： "I had a great flight. The food was ok but I was able to sleep for most of the flight."
缺點： "I really have nothing bad to say about the flight."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
缺點： "Very hard to sleep with little leg room and seat space."
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "I made it to the flight despite late arriving international connection"
缺點： "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
優點： "Movie selection was not as good as other airlines"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
優點： "For the flight being long, great service and great food and entertaiment."
缺點： "movie choices were poor and picture quality bad.."
優點： "Had the Korean BBQ and was excellent. Entertainment options were great too!"
優點： "Food and service were good"
缺點： "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
優點： "I actually didn't even feel the plane take off. Everything just worked. Seamless flight everything was great."
缺點： "Nothing perfect flight"
優點： "Clean bathroom, well maintain during flight unlike some airlines 5 stars for that"
缺點： "Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!"
優點： "Crew members were helpful and nice."
缺點： "1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip."
缺點： "Plane was far too old. No in-flight entertainment. food mediocre. no battery charger USB plug"
優點： "The configuration of two seats on the sides convenient when flying with a partner."
缺點： "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
優點： "Seating on that Airbus was very comfortable with a lot of leg room and we sat in economy class. Food also was excellent."
優點： "Clean and crew were excellent and responsive. Good communication and good choices of food. Economy seat seems to be wider and more comfortable than Air China which I flew last April. Also Incheon Airport WiFi was easy to connect compare to China airports."
缺點： "My entertainment remote was broken already!"
優點： "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
優點： "good experience"
優點： "Great crew and comfortable flight"
缺點： "Delayed for several hours after boarding because of a technical difficulty with the airplane. This delay caused me to miss an important dinner meeting in Thailand and cost me extra money to arrange transportation from the BKK to my hotel."
優點： "Overall, the long flights between the US and Korea were quite comfortable, the food was decent, and the crew was efficient."
缺點： "The connecting flights, from Korea to Vietnam were not as comfortable (understandably as it was a smaller plane), and the food was close to inedible on the shorter flights. I'm not sure why the quality of good goes down so much on the shorter flights."
優點： "good entertainment system"
缺點： "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
優點： "The food was excellent when the steward decides to serve you."
缺點： "4 of 4 flights were all delayed and the in flight entertainment is very limited."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "It was one of those weeks with delayed flights due to regional inclement weather. I felt they handled the situation really well. The airline managed to give my child and me seats next to each other after helping me rearrange my flight schedule. We were in an A380. It was a packed flight. The crew was efficient, attentive, and calm. Asiana Airline strives to be a service-oriented airline, and it was demonstrated on this flight."
缺點： "Communication is not always clear especially in-flight communication, more likely a language barrier that can be improved. Wondering if a ticker board would be helpful."
優點： "Same thing, coz I was assigned to10f."
缺點： "Terrible customer service"
優點： "Crew was friendly and responsive and the flight announcements were informative and in several languages including English."
缺點： "The meals were pretty bad, although the Korean options were better. But the meat in any of them was awful. The seats were very uncomfortable, even for economy. I don't know why Asiana is ranked as high as they are."
優點： "Music options in entertainment suite were surprisingly diverse and top notch Food and service among the best in any economy class Hassle free boarding onto connecting flight after delayed first leg"
缺點： "Quite uncomfortable 777 economy cabin"
優點： "Excellent staff."
缺點： "There was a Korean child who cried almost the whole time we didn't get to rest or sleep well. I wished there was something they did about it."
優點： "Food are okay. .."
缺點： "Confusing during boarding.."
優點： "Excellent service"
優點： "The crew was very attentive! The food was good as well."
缺點： "The crew aggressively woke you up during meals time to pull your seat up and pull your tray. A lighter approach would be nice."
優點： "Crew very good."
缺點： "The beer available wasn't great quality and no red or white wine."
優點： "Entertainment was fine. Seats were comfortable enough to sleep A lot of toilets so waiting was minimal"
缺點： "Having to check the musical instrument. Hard to understand announcements Food was so so. The entertainment as exactly the sam as the 1st flight"
缺點： "My flt from bangkok to seoul very good 5 star Flight from incheon to san francisco very old entertainment nothing compared to emirates or Qatar airways"
優點： "love flyinf the A380...Asiana offers an excellent flight experience"
優點： "The in flt service was excellent. Ticket counter agents were also excellent. The aircraft, A 380-800 was super!! So much room even in economy!"
優點： "한식 기내식이 좋음"
缺點： "낡은 기체, 엔터테이먼트 종류가 다양하지 않음"
優點： "Everything else was good."
缺點： "The horrible delays!"
優點： "Great service, good food, free (2) bag check-in policy, free movies( I saw 4 movies back to back - recent releases too)."
缺點： "Bags took forever to retrieve at baggage claim ( prob not their problem - may be a local airport worker prob? Plane seemed a little dated."
優點： "The attendants were great! They went above and beyond their duties."
缺點： "The food was okay."
優點： "Me and my family has been flying with Asiana Airlines whenever we go home for vacation to the Philippines. We had also some relatives that came with us at one time because we told them about how good Asiana services is. It was excellent so to say, however, on this last trip with my family, total of eight passengers including 2 kids - 6 of us travelled on the 18th of December came back on the 13th of January, 2 travelled on the 25th of Dec. came back on the 14th of Jan., we were disappointed that the service/s is not that great anymore."
缺點： "Our flight from Seoul to Los Angeles was terrible. The flight was delayed for more than 2 hours. On top of that, the plane was not properly cleaned as there were some trash in the pockets behind the chairs in front of you and you can tell that the floor were not properly cleaned as there were pieces of paper. Also, the bathroom/s were not properly cleaned. More so the food were not that great anymore, The beef was hard and the chicken was cold. I always pay particular attention to these things for the main reason that my family/relatives has been flying with Asiana and with deteriorating services I think the company should look into the above so customers will continue to fly with Asiana and keep them, if they value their customers."
優點： "Food was good Seats were bad old plane"
優點： "I'm a very picky traveler with high expectations. Asiana met most of my expectations for an economy flight. I rarely give out Excellent ratings. But the flight crew was extra friendly with plenty of smiles."
缺點： "Only the rude passengers themselves which Asiana really has no control over."
優點： "I appreciated how from the ground crew to the air crew, Asiana staff have been very helpful and courteous. Especially the ground crew in Manila Airport. Food was awesome however I hope for bigger portions on snacks. But customer service really was great."
缺點： "My flight got delayed. But I have along layover so it's okay."
缺點： "On the flight from LA to Seoul, NOBODY from UNITED or Asiana communicated that we had to re-check in and get new boarding passes, despite being given ALL of our boarding passes when we checked in with UNITED in Austin. When we got in line to board in LA we were told to get new boarding passes; however we were informed that because we had not checked in with Asiana 70 minutes prior to the flight our seats had been cancelled and given to other passengers. What was most alarming was that we were in LA sitting at the boarding gate for 3.5 hours and not one announcement was ever made about rechecking boarding passes or documents. Additionally, I went through all of the information from UNITED and there was nothing in there either. The only information that was provide was to go to a different departure terminal in LA. This caused us incredible stress as I was traveling with my children and did not want to be seated in separate seats for a 13.5 hour flight. It took the gate attendant 40 minutes to get us re-booked and find us three seats together. During this time he failed to communicate or give us any reassurance. Considering I had reserved seats since September I was extremely disappointed with Asiana. As a result, it is doubtful I will ever fly with Asian ever again and will warn every traveler I know to avoid them. In my opinion they have the worst customer service!! I say this with great conviction as I travel internationally for my work to over 15 countries every year."
優點： "I enjoyed the flight attendants quite a bit. I just enjoyed their smiles, care, and professionalism. The food was pretty good compared to some airlines I have used in the US."
缺點： "No big complaints other than seating space. This is a problem with many airlines, but I am 6'5" and would greatly appreciate even just two more inches of leg room."
缺點： "The reporting of every bit of turbulence that we might encounter makes it very hard to sleep."
優點： "Many empty seats meant I could get some sleep"
優點： "Staff was amazing. They walk around the plane offering drinks and food more then any other airline I have been on."
優點： "The big seatback t.v screen even in economy class is great & the on time flights for the most part. (Of the 4 flights I took, 3 were on time departures, and only one arrived late). The ground crew at check in were always incredibly helpful at LAX, ICN & BKK as well. I loved that they always confirmed I had a special meal request & willingly accommodated my seat request as well. The "Upma" & "tofu" in the second meal was amazing. (However, see next section for further comments on other meals)"
缺點： "Limited entertainment to choose from. (Please try and mirror the amount of entertainment Cathay Pacific and Emirates have; especially for Bollywood films). Also, the cabin crew had very limited English proficiency & it was difficult to understand their English P.A announcements at times. In addition, please note that cauliflower isn't the only vegetable an AVML can be cooked with. There ARE other vegetables to choose from. Also, the fish in the SFML smelled strange. Please revisit the menu for both meals & try to be a bit more innovative with the taste."
缺點： "Seats are lacking cushioning, this becomes crucial when flying for 10 hours or more. Also the crew could be more proactive with mitigating passenger on passenger harassment. I was physically and verbally harassed by a passenger infront of crew member and the crew member didn't intervene or react, she just looked on."
優點： "Wonderful services rendered by the staff screws great foods,entertainment, very clean surrounding, cortious and professional they way the served."
缺點： "So far I got no comments against the asiana air line it's a wonderful Flt am gonna suggest to all my friends and relatives to fly with asiana."
優點： "attentiveness and profesionalism of Crew A380 very nice"
缺點： "I fly Asiana many times always food is same. Entertainment not so great this trip"
優點： "The food was amazing as was the service and cleanliness of the plane"
缺點： "They don't come around the aisles for drinks or trash as much as other airlines in my opinion. Just a minor detail"
優點： "Staff very kind and helpful"
缺點： "Layover time between flights"
優點： "No food and uncomfortable flight"
缺點： "The flight with Jet blue to Los Angelos was so uncomfortable"
缺點： "Too strong a/c. So cold."
優點： "I like the crew coming back from Hawaii. They were very friendly and accommodating and had a sense of humor. This was on the 2:50 pm flight from Honolulu to LAX. I did like having a meal on the plane that was free and complimentary wine. Thanks!"
缺點： "I did not like the check-in process at the Honolulu airport. It was a hot mess. Lots of flights going out at 2:00 pm. and the lines were confusing! Very few were directing us. We saw big signs that said: step 1, step 2, and step 3 but no real designation for anyone to follow. TSA pre-check should be clearer. If you are going to another island or if you are going to the Mainland, be clearer which line to get in. Bigger signs please. This was a chaotic self check-in. Thank goodness I came to the airport 3 hours early. Much better organization at the LAX airport."
優點： "Smooth and comfortable flight. Nice hot food!"
缺點： "There are no free movies."
優點： "Had a wonderful flight"
缺點： "The flight and the crew members"
優點： "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
缺點： "Should be more free entertainment options."
優點： "Very courteous staff."
優點： "loved the staff!"
優點： "Staff were friendly and helpful."
缺點： "There was a long line to TSI check in. We almost miss our flight."
優點： "Good customer service and fast departures"
缺點： "Everything was great"
優點： "Nothing- 4 hour delay on the Tarmac and they did nothing to advocate for us getting off the plane or keeping us updated."
缺點： "See above"
缺點： "Short delay waiting for one passenger"
優點： "Staff were thoughtful and attentive at all times"
優點： "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
缺點： "Couldn't find a negative. A great and pleasant experience"
優點： "The flight itself, and the onboard crew."
缺點： "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."
缺點： "IFE not working properly"
優點： "They allow 25 lb carry on unlike other airlines and have in flight entertainment."
優點： "ambiance great, crew was all helpful with a smile, leg room much better than United. food was good though small portions but that is good.complimentary tv selections also good."
優點： "Friendliness of crew and good beverage choices. Even higher quality liquor choices. Love the food I had on the flight."
缺點： "Small bin space but really didn't affect me."
優點： "food and beverage service friendliness of the flight crew clean restrooms"
缺點： "no free in flight movie"
優點： "Experienced pilot with smooth takeoff and landing. Nice flight attendents that were respectful of those who were sleeping. Comfortable seats and headrest that is foldable for possible sleeping."
缺點： "Had to pay for movies."
優點： "Overall a comfortable flight."
缺點： "No free snacks like other flights"
優點： "On time"
缺點： "Limited entertainment unless you pay more."
優點： "The crew were nice and expedient."
缺點： "Seats were tight and uncomfortable."
優點： "Boarding was quick and smooth, the food was great and the staff were very attentive. Drinks and refreshments were provided often and a large variety. Like all airlines the seats in cattle class are a big squeezey, but as Good as any other airline."
缺點： "Nothing, smooth flight with helpful freindly staff."
優點： "On time. Handicap treatment"
缺點： "Legroom. With such little space, seats should not be able to recline."
優點： "Was pretty comfortable. Seats not too close together. Food was decent."
缺點： "Some staff were friendly but others didnt look like they wanted to be there. Entertainment is hopeless. good only if you pay for it."
優點： "They serve real food and don't charge you extra!"
優點： "The seats were comfy at least"
缺點： "No free snacks. I can't believe that on a 6 hour flight we weren't Given at least a bag of chips free of charge : $3.00 freaking dollars for chips!"
優點： "Flight attendants were very sweet and happy and the plane itself was nice and new. The complimentary meals were a huge plus as well"
優點： "Faster than scheduled. It's creative to combine Hawaii's landscapes and activities in the safety video before plane takes off."
優點： "Boarding was quick and easy."
缺點： "Seas are horribly cramped making for a very uncomfortable red eye experiences. Cabin crew were police but nowhere near friendly."
優點： "This is the best domestic airlines in terms of leg room. Very comfortable."
優點： "Fantastic service Smooth journey Professional Friendly"
優點： "There just seemed to be very little leg room for anyone who is average sized. The seats are kid and petite adequate but not the average height person. The seat cushion was also lacking for a 6 hour flight. Overall the flight was great and the service was excellent."
缺點： "Not enough leg room."
優點： "The flight was amazing. Checking in was easy and the code worked easily. The airplane seemed new and the attendants were super nice and had great attitudes. I will fly more often with Hawaiian Airlines"
優點： "service was excellent. lovely flight attendants."
缺點： "Entertainment was expensive. No vegetarian meals."
優點： "Great staff"
缺點： "No usb. no lcd screen"
優點： "The service and accommodations were fantastic. Comfortable inside. Food is always a plus. The one thing was that it was expensive. The ticket was about even but to buy any entertainment was pricey. No issue if you bring your own."
優點： "I always love flying Hawaiian, nice planes, nice flight Attendants, they are always on time or early. Their food and beverage service is great too!!!! It's always a pleasure to fly with them. I make multiple trips per year."
優點： "Good customer service. Very peaceful environment"
優點： "Leg room was excellent."
缺點： "There is no incentive to upgrade seats when you don't get complimentary bag check and access to all in-flight entertainment like you would on Virgin America. The seats don't even recline."
優點： "The take off and landing. Chairs to stiff, nothing else was free, blanket pillows and earphonesCost to much!!!"
優點： "The crew's professionalism.:)"
缺點： "The seat's head rest sucks:( Neck sore....even with support pillow."
優點： "Very eficient boarding,Good food and service"
優點： "Great service and friendly attendants. Good leg room on outbound flight, not so much on return."
缺點： "return flight seats are way too close to the person in front of you."
優點： "Mostly everything was great with boarding, flight attendants, comfort."
缺點： "The check in process at Kahului airport was the worst I've ever experienced. Their "self check-in" and "self-baggage claim" that WASN'T WORKING was a terrible experience. There were 7 employees refused to assist us with their dysfunctional baggage claim. There wasn't a way for us to check our bags until we demanded assistance. Everything else about the flight was great, aside from their lack of availability of a vegetarian option to eat on flight. We made due by eating the salad and cookie that was provided."
優點： "I was pleasantly surprised to receive a snack, dinner and a glass of wine to go w dinner for no additional charge. Plus the staff was extremely friendly. Thank you for surprising and delighting me!"
優點： "Fantastic customer service and the only U S airline to provide food going to Hawaii in coach!"
缺點： "I think there should be free entertainment or at least family share capability. Also touch screens not very responsive."
優點： "Friendly service. Good food and entertainment. Comfortable seats. Flight departure and arrivals on time. Would definitely fly Hawaiian again!"