serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
More healthy food options.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
優點： "The whole Business experience on SQ"
缺點： "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
優點： "Crew were very gracious and kind."
缺點： "Food not as good as before"
優點： "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
缺點： "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "crew were very friendly and helpful. flight was one of the best i’ve had"
缺點： "boarding at sydney was very confusing"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "The cabin crew and the pilots. The flight went smoothly."
缺點： "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
優點： "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
優點： "Food was good"
缺點： "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "Movies selection was great."
缺點： "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
優點： "Loved the food/Movies/seats."
缺點： "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
優點： "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
缺點： "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "Spacious economy class seating and great service"
優點： "Everything from Ticketing, Checking in......"
優點： "The staff were so friendly and helpful."
優點： "Staff, food and emenities great for economy class"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
優點： "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
缺點： "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "Flight is comfortable, food is nice. Most importantly, the flight was on time."
缺點： "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
缺點： "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
優點： "Was very old plane but was good"
缺點： "Food and crew was well"
優點： "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
缺點： "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
優點： "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Overall experience"
缺點： "Could have had a better selection of movies"
優點： "Service was great."
缺點： "Bit on the cold side."
優點： "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
優點： "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
缺點： "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
優點： "Service was best in class"
缺點： "Planes are old. They never seem to use newer planes on the Brisbane leg."
優點： "The crew is friendly and helpful"
缺點： "Equipment rather poor, screen isn't very clear, hard to read subtitles."
優點： "Safety, Friendlyness, Seats, Entertainment"
優點： "The crew was very kind and helpful."
缺點： "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
優點： "Great service and very friendly staff."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Vegeterian breakfast was good thou ."
缺點： "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
優點： "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
缺點： "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
優點： "Food & condition"
缺點： "Crew were unfriendly and rude"
優點： "Changed by very helpful ground staff from lousy seats to exit row at no cost."
缺點： "Entertainment interface showing its age."
優點： "the service on the flight was the best I can ever recall having."
優點： "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
缺點： "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
缺點： "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
優點： "Short flight, but they fed us great food, great service, even good wine."
優點： "Seats were uncomfortable,"
優點： "movie selection was good"
缺點： "air was stale, food was just okay"
優點： "efficient, entertainment"
優點： "Crew did their best, but that wasn't great."
缺點： "We pre ordered vegetarian meals for my vegetarian daughter, and the flight attendant went out of her way to mention that there was nothing ordered. Original direct flight from LAX to Sydney was delayed by almost 12 hours for "maintenance", so we were rerouted via SFO and Brisbane. 15 hours took 24"
優點： "I had to change flights to LA."
優點： "Crew was helpful"
缺點： "3hrs late"
優點： "all good"
缺點： "all good"
優點： "The braised beef dinner was excellent, the crew were really helpful and the entertainment good. Arrived early as well.Qantas seems to have great pilots as very little in the way of bumpiness on landing. So well done guys."
缺點： "Nothing much. I have long legs so it's hard to get comfortable enough to sleep."
優點： "Everything went well. boarding and check in."
缺點： "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
優點： "Not a lot to like. Some flight attendants were nice. Others not so much."
缺點： "Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move."
優點： "Service fantastic"
缺點： "Food was a bit ordinary but on a short flight understandable"
優點： "Great leg room. Good food and entertainment."
優點： "Pillow and blanket made the trip much for comfortable"
缺點： "Qantas actually had to book me on jet star since they failed. Waiting 12 hrs now"
優點： "Excellent service and helpful staff."
缺點： "Some seats including mine did not recline, looked like the engineering service have missed checking mechanisms."
優點： "Excellent value for money, great food which is normally a no no for me, Charming and attentive cabin crew service, making a journey enjoyable !"
優點： "The crew we're wonderful and very attentive."
缺點： "For being one of the longest flights in the world, there is little in the way if accommodations to make it any easier. The food was less than desirable and the seats not nearly as comfortable as they should be."
優點： "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
缺點： "Airplane food is always what it is."
優點： "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
優點： "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."
缺點： "Service in the cabin was very bad all the staff look lost they had no idea what the wher doing like first day on the job with no training"
優點： "The crew were professional and looks the part, food was warm and tasty and they made regular checks to see if we needed water or food."
缺點： "Well there were 3 crying babies for a good portion of the flight which is no fault of the airline or parents it's just something that wasn't as desirable."
缺點： "Stop sending me these emails. I didn't even take this flight."
優點： "love the selection of food and snacks"
缺點： "staff was not at helpful and friendly as i remembered. Seem a little stress and did not want to be there."
優點： "I like food and service of crew members"
缺點： "Yes I like it"
優點： "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
優點： "Short flight . It's ok"
缺點： "The delay was just disappointing"
優點： "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
缺點： "Wasn't able to complete on line check in."
優點： "Chargers in all the seats, great movies, great food."
優點： "Good service"
優點： "A cut above all others"
優點： "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
缺點： "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
優點： "The Wide Body 747, the friendliness of the Crew. The Food and Entertainment was Excellent Embarking and Disembarking was Fast and Orderly"
缺點： "Turbulence along the Route"
優點： "It's Australian."
缺點： "Typical overnight flight."
缺點： "We had requested a wheelchair for my mum on her flight from SFO to Perth. But on arrival in Sydney, she was not offered a wheelchair. We had checked with a quanta staff while getting our boarding pass about the wheelchair and she said they will be providing her with it. So disappionted. How will I be able to trust quantas again while booking tickets for aged/sick people?"
優點： "Smooth and timely flight."
缺點： "The egg salad sandwich."
優點： "The crew was very friendly and accommodating. It's a lot big flight from DFW to Sydney and they do everything they can to make you comfortable. Plenty of movies to watch. Seats are comfortable. The food is pretty good. Plus you get a menu so you know exactly what meal choices are. They go above and beyond to ensure a great flight."
缺點： "The headphone jacks are on the side of the armrest. It's is a very inconvenient location especially for people who are slightly wider than the average jo. It shout be on top the arm rest or in a much more comfortable location"
缺點： "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
優點： "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
缺點： "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
優點： "Received official flight delayed notice by email. New takeoff time 9:00 AM....Actual closer to 9:30. Caused by waiting for flight QF11 from Sydney and mechanical issues or something else which caused JFK passengers from another flight to be put aboard QF11 continuation to JFK. Turbulent air most of the way to JFK, no fault of Qantas. However pilot made no effort to avoid it or was not allowed to go to another flight level. In any event no communication from Capt. Food was mediocre at best. Cabin crew was getting beaten up by turbulence. They did the best they could. Arm rest USB power receptacle broke and headphone jack faulty (60C)."
缺點： "Everything, my flight was delayed as a result of a mechanical problem. This resulted in missing my connecting flight. To make the story extremely short, qantas was not helpful or forthcoming with information regarding a way to get to my final destination. This left my wife and I stranded in a different countries airport for hours."
缺點： "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
缺點： "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
The crew was very attentive, friendly and efficient.
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "Flight delayed. Please be punctual if can’t be earlier."
優點： "Comfortable, clean, good crew, early landing."
缺點： "15 minutes stuck on the bus at disembarkation sucked."
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Enjoyed buying extended leg room"
缺點： "Water should be a standard on a 4 hour flight"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
優點： "It was very good value for money."
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Crew were good"
缺點： "Flight was late."
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
缺點： "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
優點： "Quick boarding"
缺點： "Overpriced drinks and snacks"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
缺點： "I am not sure why they were delayed."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "On Time No Frills.Overall Good"
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
缺點： "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "on time and departed early"
缺點： "none. is budget airline"
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Everything but the price. Worst customer service ever!!!"
缺點： "Temperature in cabin too warm on outgoing flight"
優點： "previous flight arrived a bit late but captain did his best to make up the time"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
優點： "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
缺點： "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
缺點： "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
優點： "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
缺點： "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
優點： "On time. Service on board simple. Crews are friendly"
優點： "It was all great. Paid extra for the quiet area. Worth it"