Nothing could have been better. Korean airlines is by far the best airlines I have travel. Thanks for your incredible service.
they changed my destination to salt lake city instead of san antonio.i dont know what happening on your system and my baggage is no where to be found now. I waited my baggage in Lax that caused delay on my flight going to san antonio but the baggage is still missing.
Same as my past comment made.
The crew members are very kind and their respond was so fast.
優點： "Being on time, food, orderly"
優點： "Great flight attendants left me alone to sleep."
缺點： "Korean Air cabins always seem a little warn to me by about five degrees."
優點： "Clean facilities and polite staff. Very short flight"
優點： "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
缺點： "Foam earplugs would be a welcome addition."
缺點： "The food is usually good on korean air but wasn’t great this time"
優點： "The service was quick and friendly."
缺點： "Maybe a great selection of in flight movies would be nice. (For longer flights)."
優點： "Everything was great!"
缺點： "More dates available for reward redemption"
優點： "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
缺點： "Use better companies to book your tickets"
缺點： "Movie selection was a tad bit small"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
缺點： "Inconsistent entertainment system"
優點： "The employees were soooo nice and friendly"
缺點： "Wheelchair service"
優點： "good service"
缺點： "Seats a little cramped"
優點： "Wheelchair assistance"
缺點： "Seat room was too small, couldn't comfortably fit in seat"
優點： "Very organized"
缺點： "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
優點： "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
優點： "Attendants friendly, cabin clean"
缺點： "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
優點： "Food, would of liked snacks or dessert."
缺點： "Would of like more movie choices"
優點： "Everything was great, i had a connection flight and i did not have to check in like other times."
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "The food was wonderful."
優點： "Excellent service and food."
優點： "I had a safe flight"
缺點： "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
優點： "Korean Air eventually returned my money"
缺點： "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
優點： "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
缺點： "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
優點： "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
缺點： "Other passengers, but KA can't control that."
優點： "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
缺點： "Would love more Movie and TV options"
優點： "Staff are first class....efficient, polite...anxious to please. very well organized flight."
優點： "I've flown all over the world and it literally was the best flight I've ever had."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
缺點： "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
優點： "Service was nice and speedy"
缺點： "Seat was stiff"
優點： "Service counter check in was very helpful"
優點： "Cleanliness. More leg room"
缺點： "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
優點： "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
Same thing about the seats. Why can I select seats and then those choices not be honored?
I would fly this airline again, I would consider one step upgrade from economy for a flight over 5hrs but at 6ft I was still comfortable in economy
優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
優點： "Crew took great care of us."
缺點： "No complaints."
缺點： "Crew was not very helpful"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Delay of check in with upgrade"
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
優點： "Privacy of window side seat"
缺點： "Please contact me immediately!"
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "seat was uncomfortable (cushion very hard)"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "I would recommend to everyone JAL"
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "Meal was served frozen."
優點： "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
缺點： "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
優點： "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
優點： "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
缺點： "would have liked more food options and recent movie selections"
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "The flight is on time,service is excellent."
優點： "Sakura lounge was excellent."
缺點： "The entertainment system was bit unsteady."
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "Polite service, comfortable flight, no delays"
優點： "Staff- the ladies in flight were very friendly and courteous."
缺點： "Sorry, my seat really uncomfortable..."
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "My seat was not comfortable and it was uncomfortably warm."
優點： "Good food and punctuality"
缺點： "No English subtitles for English speaking movies"
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "the food was god. the crew was very accommodating"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "Crews and services."
缺點： "My seat."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
缺點： "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點： "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
優點： "It was fast and the crew got right to it as far as take off and getting home."
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
缺點： "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "The flight attendants were extremely attentive and courteous"
缺點： "The meals were awful"
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
缺點： "Nothing really."
優點： "Hospitality of the staff was superb. Nice and clean cabin."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "the service is good"
缺點： "the seat is too small"
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "Good service."
缺點： "Flight was congested."
優點： "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
缺點： "I disliked that the seating did not have its own personal air. At times I would get hot."
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
優點： "Crew great as always. Bulkhead seating very good for economy class.Has improved."
優點： "I had a long flight and with their hospitality and smile on their face makes me feels relax."
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
優點： "The service was great, complimentary movie selection was fantastic."
缺點： "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
A to Z on this flight was just great!
優點： "Just ok"
缺點： "The crew and the service"
缺點： "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
缺點： "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
缺點： "Cramped seats, no leg room, horrible food, stupid COLD snack!"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Extra touches and super pleasant and courteous staff."
優點： "The service is exceptional!"
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
優點： "So good to get on a flight where I can fit in the seats..."
優點： "Great service."
缺點： "Disinfectant smell."
優點： "Spacious economy class seating and great service"
優點： "Everyone was very attentive and nice. The leg room is decent ."
缺點： "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
優點： "Great experience"
缺點： "Seating arrangement was bad"
優點： "Business seats were excellent"
缺點： "All was good!"
缺點： "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
缺點： "Too salty Hindu non veg meal"
優點： "Non stop to HK"
缺點： "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
缺點： "Foods serving were too slow for economy class. Not enough selections for entertainment."
優點： "Great service always"
優點： "Friendly, attentive crew. Clean plane."
缺點： "Cramp set space. Lack of movie choices, not all had closed caption."
優點： "New movies! Yes!"
缺點： "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
優點： "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
缺點： "Don't change anything!"
缺點： "It is really good experience. All the flight attendants are good"
優點： "the flight time was quick , by the time you took off you practically were preparing for landing"
缺點： "nothing disappointing"
優點： "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
優點： "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
缺點： "Clean bathroom trash more often"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
優點： "Great service with a smile and can do attitude"
優點： "The food was ok. It didn't set my heart on fire, but I did finish it."
缺點： "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
優點： "Friendliness of crew"
缺點： "Extremely cramped flight in regular Economy."
優點： "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
缺點： "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
優點： "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
缺點： "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
優點： "Changed by very helpful ground staff from lousy seats to exit row at no cost."
缺點： "Entertainment interface showing its age."
優點： "Service was great, food was alright, was able to move from a middle seat to a window."
缺點： "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
優點： "In-flight Entertainment. Orderly & on-time boarding."
缺點： "Food selection was limited given we were traveling Economy class."
優點： "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
缺點： "The movies choices in the in-flight entertainment were wanting."
優點： "The crew is really the only thing making the flight enjoyable."
缺點： "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
缺點： "Flight crew is great!"
優點： "They were able to fly us out of Incheon to JFK even there was only less than 10 passengers."
缺點： "Could not ask for more."
優點： "Had a whole row to myself"
缺點： "Food wasn’t great"
缺點： "they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook."
優點： "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
缺點： "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
優點： "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
缺點： "More movie choices. Game choices and cartoon series for kids"
優點： "comfort and ease of transfer"
缺點： "food needs a little bit of improvement"
優點： "The crew was very polite."
缺點： "The air was kind of dry"
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "I like the assistant on my wheelchair, they take good care of me."
缺點： "All good"
優點： "Great airline , seat was spacing was wider then American airlines"
優點： "Good leg room, nice food, and friendly professional staff."
缺點： "Boarding process was chaotic."
優點： "Friendly crew good flight experience."
優點： "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice for China-LAX."
缺點： "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
缺點： "I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
缺點： "The crew was very rude and we were only served one meal"
優點： "The crew was exceptional"
優點： "Prompt efficient service."
優點： "Overall service... was very good."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "i love the foods and entertainment"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The food was great and the crew were all very polite and friendly."
優點： "The crew were friendly."
缺點： "I felt very cramped. The selection of movies wasn't great"
優點： "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
缺點： "The pushy people on flight"
優點： "Comfortable journeys without getting tired"
優點： "Excellent service from ground to in-,flight."
缺點： "My check-in luggage was broken. Filed a complaint upon landing and really hoping that Asian could attend to my concern."
優點： "Nice attendants"
缺點： "No english subtitles"
缺點： "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
優點： "My flight: hanoi --->Incheon----> Chicago (Asiana) Chicgao---> GSP Origination flight in Hanoi to Incheon, agent failed to indicate that I had a final connecting flight from Chicago to GSP, SC. Flight from Incheon to Chicago departed nearly an hour after scheduled departure. --- resulted in me missing my next flight. Scrambled to reschedule my next earliest flight out of chicago. --- I advise Asiana ground agent about my situation and agent couldnt do anything for me! No hotel? Or apologize? Was very upset. It was a 14 hour flight and past 10 pm, I was tired. Asiana could have booked a hotel night but they chose not to. Lack of accountability and service! United at least rebooked me for their next morning flight. Charged extra for my carryon"
缺點： "Boarding seemed to have taken longer than usual. Plane departed nearly an hour from scheduled time."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
優點： "My expectations of the flight were met or exceeded. I really enjoyed the food as well."
缺點： "There were no problems with the flight."
缺點： "Entertainment console was broken."
缺點： "No good Korean movies to watch."
優點： "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
缺點： "The boarding should be categorize in row number to avoid long line and delay."
優點： "Good food, polite crew, efficient and flexible with baggage."
缺點： "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
缺點： "3x Times I have taken Asiana Airlines there has been some delays It was very cold inside"
優點： "Flight attendant are smiling&friendly...nice landing."
缺點： "Tv old model...screen very small...hard to operate....very tiny letters...seats are uncomfortable for 16 hours flight Seoul to Chicago..."
優點： "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
優點： "Good food and entertainment. Crew was attentive and kind. Checkin was a breeze. Icheon airport is modern, comfortable and traveler focused."
缺點： "Economy class seats were hard to sleep in."
優點： "Overall Asiana offers very good service on their flights. It was a newer plane and provided limited in-flight entertainment options (movie selection was rather limited, no games). Crew was very efficient and things moved very smoothly. No complaints!"
優點： "Left on time, I slept almost the entire flight, crew was very nice and attentive. Bags where on time. Nothing not to like exceptional performance."
缺點： "Nothing Great flight"
優點： "The flight arrived almost 1 hour early."
缺點： "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
優點： "Flight attendants are great. always trying to help , with a smile while doing so."
缺點： "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."