無法直飛到柯林斯堡。KAYAK建議你，先飛到丹佛（科羅拉多州） 丹佛國際機場（DEN）（87.93km 柯林斯堡），然後再從那邊租車或搭乘計程車。
最近的機場是丹佛（科羅拉多州） 丹佛國際機場（DEN）（87.93km）。 KAYAK建議你飛往丹佛（科羅拉多州） 丹佛國際機場。
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
優點： "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
缺點： "Windows were dimmed most of the flight."
優點： "Flight attendants are really kind and patient."
優點： "It was a quick flight"
缺點： "Took over an hour from the time we landed to have luggage at baggage claim."
優點： "Courteous and excellent service. It was a better choice than a cheapo alternative I have taken before. Seat was comfortable for the two hour trip. Everyone seemed happy with the flight which made the tone of seatmates pleasant."
缺點： "Never book with flight network"
缺點： "Not enough legroom."
優點： "Seats food and entertainment."
優點： "Amazing flight!.super like ."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
優點： "I volunteered when flight attendant asked if I would help in exit row responsibility."
缺點： "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
缺點： "Movie selection"
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
優點： "JAL flight crew were excellent and friendly"
優點： "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
缺點： "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
優點： "Hostesses were very nice. Lot's of room in aisles."
缺點： "Food was okay. Not a great choice of movies."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "service was excellent. Seating was OK in spite of it being economy."
缺點： "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
優點： "Nice flight, right on time."
優點： "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
優點： "The food was good. Seats were as comfortable as any flight is."
缺點： "There were no diet soft drinks available on the flight."
優點： "leg space was better than with other companies"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
缺點： "If flight wasn’t delayed."
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "Food and services"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
缺點： "How loud and aggressively the toilet flushes."
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
優點： "The crew are so courteous and helpful."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
缺點： "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Great service. Crew are kind and friendly!"
優點： "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點： "Service was nice way more room than American Delta or United for economy"
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Love the service provided by the flight crews. The landing was smooth and quick."
缺點： "Flight was delayed and the crew announced the same thing about it twice."
優點： "Efficient and uneventful"
優點： "I missed my flight. The customer service agent was awesome!"
缺點： "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
缺點： "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
優點： "Best service ever provided by an airline"
優點： "Great seats in business class. Lots of privacy. Great service as well."
缺點： "American style Food could have been better. Didn't try the Japanese food."
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
缺點： "So far I don't have"
優點： "Everyone crew members was very friendly and helpful. I"
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "Great comfort."
缺點： "Limited entertainment compared to other airlines."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
缺點： "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
優點： "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
缺點： "Just boarding, people still want to get ahead in line, even though I was already in front."
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "The overall flight experience was great. Excellent entertainment system with touch screens attached to the seat in front. Good selection in meals and metal utensils were provided. Airplane wasn't full giving me the feeling of space. Earphones, pillow, and blanket were provided. Flight crew were friendly and helpful."
缺點： "The seat could not recline back."
優點： "No hassle, no problems, flight arrived early."
缺點： "Food wasn't so good, but edible (I got locomoco). Also would have liked more English language movie options, but selection wasn't bad. We each got our own tv screens, which is nice!"
優點： "Again it took a few minutes for the airline to find our reservations but overall, the flight was smooth and uneventful; Nice job by the pilot on touchdown...."
優點： "Everything else."
缺點： "No window next to my seat and a bit dented (an exit row)."
優點： "I wish the American and western airlines would take a lesson from Asiana. Their staff is so polite and efficient at everything from luggage logistics to meal service. The food was great, water and orange juice plentiful. The bathrooms were kept clean throughout the flight. There were even combs and toothbrushes available. Great movie selection and screen interface with lots of inflight info about the plane and our journey."
優點： "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
缺點： "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
優點： "maybe only Asiana crews are those who try to help with guests' carry on luggage storing"
缺點： "too small screen"
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
優點： "Facial mask pack service"
優點： "i love the foods and entertainment"
優點： "The airline and staff provided blankets and warm food."
缺點： "falling in line just to get coffee. They should have gone around and served it instead."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "They served grewl twice I thought I was getting grewl with road kill to eat"
缺點： "The food and seemed like one of the lady's working there did not like her job"
優點： "Great airline, plenty of space. Crew was super nice and helpful"
缺點： "Airplane food isn’t great where ever you go"
優點： "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
缺點： "Not being able to speak Korean. Good thing they understand English."
優點： "The seats were very comfortable, the crew very engaging, and the food was very good."
缺點： "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
優點： "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
缺點： "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
優點： "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
缺點： "Not a thing."
優點： "1. The nap zone 2. Free shower 3. Free wifi"
優點： "The chair was comfortable. The flight was smooth and on time. The food was good. The entertainment was too good (although I didn't use it) The airport is good."
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
缺點： "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "I love the a380 airbus!!!! U also helped me with my knee needs...i needed to keep rt knee straight"
缺點： "Got sick from veg food"
缺點： "No good Korean movies to watch."
優點： "Crew friendly and helpful. Plane clean, food not great but decent. Takeoff right on tme."
缺點： "Cramped seating, no leg room, made for a long, uncomfortable 11 hour flight. Small selection of movies."
優點： "Crew was friendly from start to finish."
優點： "very good, arriving and departing on time"
優點： "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
缺點： "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
缺點： "3x Times I have taken Asiana Airlines there has been some delays It was very cold inside"
優點： "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
缺點： "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."
優點： "Meal was good"
缺點： "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seou"
優點： "It's just cozy and wonderful. Thank you Asiana."
缺點： "Nothing that I can mention about."
優點： "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
優點： "Staff was friendly"
缺點： "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
優點： "Asiana staff are not trained in medical issues such as what to do when a passenger complains they are feeling weak from low blood sugar/hypoglycemia conditions. It is common for people with low blood sugar to have blood sugar drops while flying. The condition is dangerous if not handled properly but can be remedied very easily by simply increasing a passenger's intake of protein (such as chicken or beef) and carbohydrates, such as rice (but not white bread or deserts, as those cause spikes and drops in blood sugar). Basically, you only need an extra meal. I told a crew member about my condition and said I simply needed a second meal. She gave me a problem about it and at first refused. She understood the English words low blood sugar, but she was obviously not trained in that common issue. I was ready to pass out due to a drop in blood sugar and only when I threatened to file a lawsuit in a U.S. court against Asiana (as I anticipated passing out) did she react. Within a few seconds after I mentioned a potential lawsuit, she got me a second meal of chicken and rice. I ate it and the protein and carbs stabilized my blood sugar for the rest of the flight. It's a problem easily remedied but I had to argue with the flight attendant to grant my very simple but very necessary request. Asiana needs to comply with the norms of global carriers and train its staff to understand such comment conditions as low blood sugar. U.S. and European carrier understand this condition very well, and their crews are trained in how to handle it by simply giving extra food. Asiana needs to comply with modern, global norms."
缺點： "If you have low blood sugar dont take Asiana. Crew not trained in this simple medical issue."
優點： "Super friendly staff"
缺點： "Check in and boarding took incredibly long due to systems being down at the airport probably not asianas fault but that's my only complaint"
優點： "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
缺點： "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
優點： "Crew very helpful..but hard to understand their english.."
缺點： "Food not good"
優點： "Flight attendants are great. always trying to help , with a smile while doing so."
缺點： "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
優點： "Crew, food, boarding"
缺點： "There was no electrical outlet or USB port to charge electronic devices. The entertainment system was not working properly. Some movies were working and other did not work at all."
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "Easy to switch flights"
優點： "Food and leg room in the plane"
缺點： "Flight delay a little bit, but not their fault"
優點： "Excellent service"
優點： "The crew was very attentive! The food was good as well."
缺點： "The crew aggressively woke you up during meals time to pull your seat up and pull your tray. A lighter approach would be nice."
優點： "Crew very good."
缺點： "The beer available wasn't great quality and no red or white wine."
優點： "EVEN WITH A 10 HOUR LAYOVER IN SEOUL I WAS VERY PLEASED WITH EXCELLENT AIRPLANES AND SERVICE FROM CEBU TO SEOUL, AND THEN FROM SEOUL TO SAN FRANCISCO."
缺點： "WISH I HAD A TICKET LIKE LAST YEAR, STRAIGHT TO IAH FROM ICN ON ASIANA AIRLINE"
優點： "Food was good Seats were bad old plane"
優點： "Overall okay but I got delayed again. I flew with United."
缺點： "The delayed flight."
優點： "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
優點： "Crew was tight, friendly, flight comfortable & painless."
缺點： "Only pretzels, came eat refined flour, nuts or something else would be great."
缺點： "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
優點： "On time flight. We were even a little early."
缺點： "Those seats are just crammed in there aren’t they?"
優點： "The notifications regarding my connection and baggage claim."
缺點： "American Airlies no longer partners with T-Mobile for free WiFi. :-("
優點： "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
優點： "Nice staff"
優點： "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
優點： "Love FLIGHT WITH AMERICAN AIRLINES."
缺點： "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
優點： "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
缺點： "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
缺點： "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
優點： "Seats were too tight and too close together."
優點： "Nothing in particular"
缺點： "Outlet did not work"
缺點： "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
缺點： "Flight was delayed by 90 minutes because the incflight mint flight was late"
缺點： "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
缺點： "The gates closed early and I missed this flight! Horrible service, never flying American again."
優點： "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
優點： "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
缺點： "No tvs!!"
優點： "Friendly crew. Due to the apparent regularity of excessively delayed American Airlines flights, they had the staff at O'hare bring a cart filled with cheap canned juice and Diet Soda to lessen the blow of their consistently delayed flights."
缺點： "Like every other American Airlines flight I've ever been on, it was delayed. Including the American flight from Denver to Chicago. We pay entirely too much money to these airlines for them to deliver such painfully mediocre service and consistently delayed flights. I recommend that this airline do a SERIOUS audit of their Preventative Maintenance/Service division across their hubs. If I fly American, I would bet my entire checking account that the plane will be delayed well over 2 hours."
缺點： "Long delay"
缺點： "Missed that flight because my finair was delayed at Helsinki"
缺點： "Small plane"
缺點： "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
優點： "Missed the flight. Money was not refunded."
缺點： "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
優點： "The crew were as nice and accommodating as they could be considering the situation."
缺點： "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
缺點： "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
優點： "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
缺點： "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
優點： "We were able to get to Denver"
缺點： "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"
缺點： "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
缺點： "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
優點： "The plane was new on the interior and comfortable."
優點： "They showed American ninja warrior."
缺點： "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
缺點： "The service was terrible, 4 hour traveling and not food."
優點： "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
缺點： "LAST RED EYE FLIGHT WAS CANCELLED"
優點： "On time and good price""
缺點： "Don't like the communist inflight movie choice shown? Other option than pretzels for snack?"
優點： "Flight delayed provided snack in terminal at gate."
缺點： "Flight delayed three hours"
優點： "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
缺點： "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."
優點： "Absolutely nothing about them. By far worst experience ever."
缺點： "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"
優點： "Professional, punctual good flight"
缺點： "Like on domestic flights limited service."
優點： "Flight operated by Compass Airlines and they have friendly crews who are a pleasure to deal with."
缺點： "As a late night flight, you are only given a snack, so not much of food choices. The plane is an Embraer 175 and the seats are OK but unless you sit in Row 1 in First Class, the legroom is a problem."
缺點： "I am a Platinum flyer and was flying with my family of 4. Upon boarding our pre-assigned seats were taken away and assigned to someone else. We waited while all classes were boarded then we were given seats, separated through tout the plane."
缺點： "So we arrive at our designated gate (D19) about 90 minutes early--time enough to get something to eat. We grab a quick bit, head back to gate with an hour to spare and sit down figuring we'll start boarding in a half hour. There are two agents at the gate, but there is another passenger there crying about the something in Spanish (it appears she missed her flight). Eventually airport security shows up. Well, the half an hour boarding time comes and goes, and we don't start boarding. We figure it has something to do with this woman. Finally, I go check the board again and they moved the gate to D15! We rush over, but we missed the flight. So did half a dozen other people. No announcement, nobody walking over from D15 to D19 to see if there are people there. We get to American counter and we get several different sorry-ass excuses. The first was that Miami likes to keep "a quite airport." The second was that it is OUR responsibility to check with gate agents if they don't start boarding on time. I'm so tired of the airline industry arrogance and treating passengers like they're doing us just a tremendous favor by allowing mere mortals like us to be in their very presence and allowing us access to their magical flying machines."
優點： "Everything was cool, smooth flight"
缺點： "Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks."
優點： "I liked my seat"
缺點： "There was a stewardess that was very mean and not accommodating when I asked for a mask"
缺點： "ANYTHING more than what’s being done in economy would be good."
優點： "Crew quiet and professional"
缺點： "Screaming child boarded"
優點： "Very organized and helpful. I felt safe."
缺點： "Different types of snack. Nothing serious to complain about."
優點： "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
缺點： "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
優點： "The flight was great. No complains to the crew."
缺點： "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
缺點： "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
缺點： "Sits not suitable for long distance travel"
優點： "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
缺點： "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
優點： "That I eventually made it home."
缺點： "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."
優點： "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
缺點： "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
優點： "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
缺點： "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
優點： "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
缺點： "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
優點： "The flight was on time"
缺點： "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
優點： "We will never fly united... NEVER EVER AGAIN"
缺點： "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
缺點： "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Nothing about this airline."
缺點： "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
優點： "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
缺點： "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
優點： "Flight was smooth and on time"
缺點： "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
優點： "free movies on the flight with the united app"
缺點： "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
優點： "Nothing I won't be flying united again!"
缺點： "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke."
缺點： "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
優點： "Once flight began it ran quite smooth"
缺點： "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
缺點： "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
缺點： "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
優點： "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
缺點： "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
優點： "Very friendly and helpful staff."
缺點： "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
優點： "The flight was smooth. And the wine was good."
缺點： "I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation."
缺點： "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
缺點： "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."
優點： "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
缺點： "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
優點： "The seats were a lot more comfortable then other airlines I've flown with. I also enjoyed the personal monitors in the back of every seat."
缺點： "I did not like that you had to pay to watch TV. I did pay to watch TV during my flight, and there were times that the connect was spotting and the picture or sound would go out. Also, in the middle of the flight, the TV did a reboot. If I am paying for this service, I expect it to work. I also did not like the boarding process. I don't know when there became so many preferred groups, but it became a little ridiculous. I felt like half the plan was in one of these numerous preferred or special seating groups. The crew was mediocre. They weren't overtly rude or anything, but they certainly weren't going out of their way to be friendly either."
缺點： "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."
優點： "The crew was very kind."
缺點： "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
優點： "My flight started off with getting to the airport only to find my flight had been canceled in the morning and rescheduled at an earlier time while I was at work. I don't check my phone or email while at work. Fortunately, your staff was quickly able to put me on a flight that left an hour and a half after my original flight, but would put me on a connecting flight with American Airlines in Chicago. The AA flight had engine trouble so it turned around and we borded another plane after we landed. The original flight would have had me to my destination by 9:30 pm. Instead I arrived at 1:08 am the next day. I am frustrated that my flight was canceled so close to my departure. It was a great inconvenience to those picking me up at the airport. It added to my stress. It made it much less likely that I will fly United again. Maybe you had good reason to cancel my flight at such short notice, but it severely tainted my experience and opinion of United and American Airlines which had been fairly positive until now."
缺點： "The inconsideration for my schedule. The last minute change."
優點： "The crew was nice"
缺點： "United has decided it can squeeze another inch or two out of your legroom by making the padding on the seats superthin, which results in not only hard seating, but the tray table mechanism in the back of the seat in front of you projects out a few inches, effectively pinning you in place. The seats recline a total of about 3 inches, which is to say two versions of bolt upright. I spent the entire trip trying to find a non-painful position to wedge my body into, but I failed. I heard one of the crew say they hated the new seats. There was no food. The streaming entertainment system was out of order. This will be my last trip on United."
缺點： "Our plane was a turboprop, and due to the weather worsening from light freezing rain to medium freezing rain, we were delayed 3 WHOLE HOURS. This caused me to miss my connection to San Francisco."
缺點： "On the day we were to begin our trip, our flights were delayed so late that we had to be changed to a completely different airline. There was absolutely no explanation as to why the plane was unavailable. On our return flight home, once again the flight was delayed too late for us to make our connecting flight. We were told we would have to change airlines again. We spent 13 hours sitting in the airport waiting for a flight to take us to our destinations. Poor weather was not an issue . We will never book a flight with United ever again."
優點： "Flight attendants were decent"
缺點： "I have to preface that our flight to Denver was delayed 2 hours so we missed two of our connectors and had to wait at Denver airport for 4 hours so we were already a bit upset. Then our flight to grand junction got delayed as well. They boarded us 20 minutes late due to crew unavailability. We then waited another hour sitting on the plane waiting for crew members and other United passengers who were late to our flight due to their previous delayed flights. To sum up, we were supposed to be in grand junction at 3 pm and didn't make it there close to 930 pm. This was not weather related either."
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