- 柯斯塔梅莎沒有大機場。 而需要由洛杉磯國際機場的機場提供服務。
- 想找飛往柯斯塔梅莎的便宜機票？25%的用戶找到以下價錢或更便宜的柯斯塔梅莎機票：台北 臺灣桃園國際機場出發單程NT$ 10,495，來回NT$ 12,659, 高雄市出發單程NT$ 23,031，來回NT$ 19,833, 台中出發來回機票NT$ 27,534
缺點： "Screen was small and movies start at certain times."
優點： "Everything was great!"
缺點： "All was great!"
優點： "I will not be flying with this airline again. Korean airlines are the way to go."
優點： "The food was good, the service attentive and the Movie selection included movies that were still running in the Japanese theaters."
缺點： "The second meal didn't have an option. and when that is your complaint you know they did pretty well."
優點： "How quick it was to get home from Tokyo"
缺點： "Crew, seats, entertainment was bad"
優點： "For an economy flight, it was excellent, even the food on the flight to Japan was exceptionally good. Oddly, that can't be said for the return flight to LA. The crew, however, was great going both ways. The equipment was new and very comfortable."
優點： "As always, seats are cramped; overall, nothing horrible. Crew was cheerful and responsive."
優點： "Seat assignment on full flight provide good leg room for my wife."
缺點： "Crew behavior. From boarding to deplaning. Easy to contrast since flight from LA to Japan was JAL, not AA. JAL crew focus was service, AA was typical American crew who seemed 'bothered' by passengers. Interesting announcements from cockpit repeatedly mention they were 'safety stewards'. Ex. Wife used wheelchair from gate to plane door. JAL crew offered assistance to seat ( not needed), followed to seat, checked back before take off, and reminded us before landing to wait for all passengers to deplane. AA crew...NOTHING?! Turned out requested wheelchair assist was not in LA, never showed, supervisor had to assist to bus & door to customs. However, this well may have been a ground mishandle(?). JAL crew offered water, tea, juice multiple times during flight. AA crew set up 'self-serve' drink station at back of plane. What if passenger is not capable of pouring while standing on a plane???!!!! OR if a passenger chose to contaminate/spike the juice carton???!!! Equipment-seats on JAL flight were comfortable & flight entertainment console current. AA, based on multiple passenger comments, seats were ridiculously close & our entertainment consoles looked 10 years old?! (could even get one to activate selected choices! Good thing we were more interested in sleeping.) Summary-IF possible will always try to avoid US crews...and happy to share my specific examples."
優點： "I liked everything asked above."
缺點： "I hated the closeness of the seating. The seating was extremely claustrophobic."
優點： "Lots of leg room, way more than other airlines. Boarding process was incredibly fast and efficient. Really attentive assistance if you are traveling with someone who is handicapped."
缺點： "There should have been a food option for non-Asian tastes."
缺點： "The return flight operated by American Airlines differed significantly from the initial flight to Tokyo from LA which was on a Japan Airlines plane. The hostesses on the JAL flight were much more gracious and attentive than the American Airlines hostesses. The food on the American flight was so bad that I threw most of it away….greatly contrasting with the good food on the JAL flight. My screen would not function correctly with any of the movies or other entertainment offerings. In the future I would choose a foreign carrier over any American carrier."
優點： "The staff is phenomenal-polite and courteous. Much different from major American airlines."
缺點： "The food was not that great, especially the breakfast which was served with 'egg sauce' but other than that, flying JAL was truly exceptional."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "Good service"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "服務 電影 雪糕"
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "I got an upgrade!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
缺點： "Great airline great service. Haihly recommended"
優點： "Very nice flight attendants"
缺點： "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Service was nice way more room than American Delta or United for economy"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "crew was very polite and everything was smooth."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
優點： "Was able to request a gluten-free meal for the flight"
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "The space, movies, & comfort"
缺點： "The food selection."
缺點： "There was no information about connecting flights before landing."
優點： "Excellent service and food"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
優點： "all of them are nice and welcomed."
缺點： "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
缺點： "Nothing in particular"
優點： "I had a great flight. The food was ok but I was able to sleep for most of the flight."
缺點： "I really have nothing bad to say about the flight."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
缺點： "Very hard to sleep with little leg room and seat space."
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "I made it to the flight despite late arriving international connection"
缺點： "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
優點： "Movie selection was not as good as other airlines"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
優點： "For the flight being long, great service and great food and entertaiment."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "one of the cabin crews threw the meal to me :("
缺點： "Food was good but could be better. Healthier, purer"
優點： "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "The service"
優點： "The business class seating is all lay flat and all seats are isle seats."
缺點： "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
優點： "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
缺點： "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
優點： "The chair size. The movie"
缺點： "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
優點： "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
優點： "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
缺點： "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "It got me home."
缺點： "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
優點： "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
缺點： "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
優點： "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
缺點： "Just join its Marco Polo club and see for yourself."
缺點： "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
優點： "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
缺點： "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
缺點： "my luggage didn't go with me"
缺點： "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
缺點： "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
缺點： "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
優點： "Nice flight attendants"
缺點： "Terrible customer service"
優點： "Food was very good"
缺點： "We did on line check in 1 1/2 days before and couldn't get two seats together"
缺點： "More drink and food choices."
優點： "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
缺點： "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
優點： "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
缺點： "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
缺點： "Delay delay delay !!! And nothing served. Not even a cup of water"
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "Flight was good, seat was comfy."
缺點： "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."
優點： "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
缺點： "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"
優點： "Service was excellent."
缺點： "Just a long flight. But that's not in anyone's control. So no complaints."
優點： "On time, very efficient and polite crew, excellent landing - cheers to the pilots"
缺點： "Food taste awful Too few toilets mile long walk to the gate"
缺點： "very very poor comfort with too less leg space or seat space. only athletic body types can fit into those seats. Indian vegetarian meal (especially jasmine rice) is horrible."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "Everything was pure perfection."
優點： "Good food, customer service, hospitality, comfort. Flight on time."
優點： "Boarding was on time,"
缺點： "It seems they ran out of ice cram and the people in the back of the plane did not get any.. Also, overall, crew seemed to pay a bit less attention to the people in the back."
優點： "Cathay Pacific seems to be on time, is pretty well organized, and has nice cabin crews, made more interesting by their diversity."
缺點： "I guess it's not reasonable to expect food to taste better when it is made hours in advance and stored in a warmer or whatever for xxx hours before it is served. But CP does offer a lot of options for special diets."
優點： "I like that I was upgraded to Premium Economy on my flight to Hong Kong. Service was excellent, attendants were friendly and the flight was smooth and easy."
缺點： "Seats, boarding delay, food service. Entertainment didn't work for 11 hrs, aircraft is too old compared to what I usually fly internationally especially for the price"
優點： "I would highly recommend flying Cathay Pacific for your travels to Asia. From the boarding process, service, food and comfort this airline is the only one I will fly from now on!"
缺點： "Seating was not so comfortable"
缺點： "always delay departure flights"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
缺點： "There was nothing I didn't like."
缺點： "Taking 2 shuttle buses, transferring."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Direct flight"
缺點： "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
缺點： "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
優點： "Seat is good and nes"
優點： "Short flight time for the price"
缺點： "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
缺點： "Movie selection was marginal."
優點： "The staff members were very courteous, and meals were healthy. Nice selection of inflight entertainment."
缺點： "The temperature was very cold. Many people wore jackets and used blankets and we're still cold."
缺點： "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
優點： "Everything else was fine other than the comments as described below."
缺點： "Saw a specific female crew member ignore a passenger raising his hand and repeatedly saying excuse me to ask for a blanket, and she straight turned around to walk the other way. It's not difficult to get blankets from the overhead bin and with the possibility of other passengers asking, it's part of your job. A male crew member was attentive to the passenger after he immediately recognized the passenger's request walking through the aisle. This was from MNL to NRT. Also on one of the connecting flights (could have been same as above), the flight departed late because they allowed another passenger through that wasn't suppose to be on that flight on to the plane. They need to have better boarding pass scanners and /or the employees should pay better attention to that main detail. Air was really dry in the cabin, suggestion is to add some kind of humidifier in the plane to decrease dryness to the nose."
優點： "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
優點： "Boarding and staff were fine. Was able to sleep."
缺點： "It was 2 hours late, postponed. Very old airplane. Food terrible."
優點： "direct flight"
缺點： "aircraft is a bit old"
優點： "Crew was very polite and helpful. Food was enjoyable."
缺點： "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
缺點： "Boeing flight was changed to Airbus without notification"
優點： "I like the flight times if they depart on time."
缺點： "They were 4hrs late and I missed my connecting flight. Ground staff said don't worry someone will assist you and provide a free flight. After arriving in Manila, they ground staff said sorry nothing we can do, it's impossible. I was stranded thanks to PhilAir delays and they refused to help me. I was on time to the airport, they were delayed big time and wouldn't help when they have the ability to help."
優點： "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
缺點： "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
缺點： "Philippine Airlines airport was convoluted, no signage, no screens, horrible. Checked-in online to speed things up, but the ladies at the "Online check-in counter" was not there, and when they turned up, there were in training. Then the boarding gates/lounge. None of the restaurants accepted credit or debit cards (?). It's an international airport!?! Unbelievable. Once boarded, realised none of the seats had screens or any onboard entertainment unless you had downloaded the myPal app. It would have been handy if the check-in staff informed us of this. Then there were flight delays, with no explanation. No screens with any live updates. Nothing. Worst terminal on planet earth! Now the plane. It must be a plane bought from another airline who completed their 30 year lease of the aircraft, because it looked like from the 1980's or older. Falling apart, uncomfortable, toilets not working, dirty, run down. The air-crew were lazy and rude and were inconsistent. One would say they ran out of something, then the person next to me would ask another crew, and received what they requested (food, assistance, pens, etc). Horrible. The pilots rarely informed us of the flight updates. Just utterly horrible! I cannot believe I have to fly with them on my return leg back home :("
優點： "We arrived safe. And they had movies."
缺點： "Terrible, terrible experience. We were weather delayed. Fine. Very inconvenient but have to accept it. However, THEY LOST MY LUGGAGE!!! The worse part was that they acted like no big deal, it happens all the time. And THAT is why I will never ever recommend PAL to anyone. It took them 4 days to get my luggage to me. No compensation whatsoever for their incompetence in arranging my luggage to fly along with me. They should refund 25% of the flight since they only delivered me, and not my luggage."
缺點： "Terrible service Unfriendly staff Couldn't leave the terminal with an 8 hour layover in Manila?!! Terrible terminal (Manila) Two and a half hour delay after boarding the plane without any excuse."
優點： "The smooth take off and landing made me felt safe to fly."
優點： "Basic airline services were provided"
缺點： "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
缺點： "Service was bad, tv was broken, delayed flight, etc."
優點： "The crew was nice."
缺點： "No leg space , hard seat, no entertainment tv (only a tv of the 80s every 10 seats showing same movie over and over for 14 hours. Terrible!"
缺點： "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
優點： "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
缺點： "Budget air because knee space is very tight."
優點： "The crew was pleasant."
缺點： "For an international flight to not have individual monitors is very unappealing. The expectation is that we're to use our own individual mobile devices and yet no one informs passengers ahead of time that this particular airplane has no monitors so you should download the app. Then if we did manage to have the app, there are no USB or plugs to allow passengers to charge their devices in order to use the app?! Makes no sense. This flight (PR 102 MNL-LAX) was also terrible due to the fact that it was delayed more than 1hr 45 mins. I know several passengers that missed connecting flights upon arrival to LAX. When we finally landed at 8:51 pm (orig 7 pm), we were held on the plane and finally able to deplane at 9:30 PM. During the time waiting, the power (air, lights, etc) were turned off so we were essentially sitting/standing in darkness for approximately 30 mins. Then baggage wasn't unloaded until almost 10:45 pm. All the passengers were standing around waiting for their luggage for an extremely long time."
優點： "The food is ok and thy serve you plenty of it."
缺點： "Worn out seats, dated aircraft, our 12hr return flight had no in-seat entertainment, they are playing an obnoxious theme song on an infinite loop during boarding and exiting. Unless you need to fly directly to the Philippines, I would avoid this airline for connections to other points in Asia. There are just way better airlines that will get you to Asian cities for a little more money. Pay the extra, as it will be worth it for that long of a flight."
優點： "easy check in, timely flight status updates"
優點： "Staff was very attentive, tried to make everyone as comfortable as you can possibly be in a 15 hour flight. Wouldn't hesitate to fly with this airline again."
優點： "Wheel assistance was excellent."
優點： "The crew was consistently pleasant, but the experience flying Philippine airlines was sorely lacking. Whatever we initially saved on tickets was LOST due to cancelled flights and damaged luggage."
缺點： "Our initial flights were cancelled, meaning we had to REBOOK into LA at the last minute in order to make the new PA flight costing us over a thousand US dollars. We received no compensation or consideration for our losses. To add insult to injury, my return flight seat placement was not an aisle or window, even though an aisle was initially requested. I sat in the center back third of the plane, making bathroom breaks difficult. Food options ran out leaving us with no meal choices for dinner. My travel mate's $1000 checked Samsonite hardshell was smashed beyond use on the return flight. No USB chargers on plane limiting long term use of our own entertainment. Old aircraft is unnerving. TV overhead broken."
缺點： "Terrible seats and no personal inflight entertainment. No plugs for using personal entertainment. 12 hour flight is too long without entertainment. Plane seats way outdated and uncomfortable. It's like flying in 1995. One tiolet kept making loud sounds. Overall I will not fly again."
優點： "Friendly crew More leg room than some other airlines Entertainment good on the Manila US trip but none on the Sydney to Manila . You cannot see the little drop down screens Generally good prices. Good food in the Business lounge"
缺點： "Lack of water. poured by the cup so if you do not want to drink it all at once you have to balance a cup rather than have a bottle you can put the top on and drink when needed on a long flight They seem to keep the seat belt sign on for long periods even when there is not turbulence for over 20 minutes or more or sometimes no detectable movement for a very long time so there is a line outside the few toilets in the restricted time available to move. I have done many flights and the website is horrible and it seems almost impossible to use frequent flyer points"
優點： "I slept for over4 hours. I watched Martian and then the flight was over. Perfect!"
優點： "The food and entertainment was good."
缺點： "The crew had to be asked several times to get a drink brought to us. They were not very friendly and were just overall rough. The flight itself experienced severe turbulence 13 or 14 hours, which was unpleasant. The seats in Business Class were very old and need updating."
優點： "Good selection of movies to keep me entertained."
缺點： "Not enough room. Poor amount of legroom. And people next to me moved about they bumped into me. I didn't get much sleep at all. Arm rests were even uncomfortable."
優點： "Plane had an on time arrival even though it left late."
缺點： "PAL = Plane always late"
優點： "Nothing especial about PAL"
缺點： "No personal tv screen like the flight going to the Philippines."
優點： "it's our first family vacation and it is amazing experience. the crew(flight attendant),food,boarding and most of all my kids enjoy the flight."
缺點： "going back to US. PAL airport doesn't have air conditioning..it was very HOT! and also we were terrified of our hand carry bag because of the bullet scam. but other than that it was a good and smooth travel."
優點： "The crew was informative and friendly."
缺點： "Some of the head phones were defective right out of the bag."
優點： "The food and entertainment was reasonable."
缺點： "I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund."
優點： "Flight is on time"
缺點： "A Stewardess was upset when I notified her that there's no toilet paper in their bathroom , she was frowning and very short with her words and didn't even respond or look when we said thank you"
優點： "Food was decent"
缺點： "Sears very small. 2 movies started and after about 10-15 mins there was an announcement over the loud speaker which caused the movie to stop. Monitor was dark, and vibrated and moved a lot."
優點： "Flight personnel were all friendly and accomodating. Always with a smile."
優點： "Arrival quick."
缺點： "Was sleepling stewardess woke me up from my sleep, to adjust mt headrest, I thought we were landing, but no only because the person in the back seat told her it was too uncomfortable for him to eat, I paid for my seat, nobody else seat back was retuned to the original position for convenience sake on behalf of the others,I was singled out and she was very, inconsiderate she woke me up rudely and forced me to retun my headrest to its upright position. I was embarrassed and lost a degree of dignity."
缺點： "Staff were so rude"
優點： "Gate flight updates"
缺點： "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
優點： "Seats quite comfortable. Crew ok."
缺點： "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
缺點： "Flight was delayed 8hours"
優點： "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
缺點： "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
優點： "Was on time"
缺點： "Cabin crew seem frustrated and don't like the work"
優點： "Crew was exceptional (as usual), everything ran smoothly and on time."
缺點： "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
優點： "Was able to change my seat"
缺點： "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
優點： "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
缺點： "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
優點： "This JAL flight was actually operated by american airlines using an american airlines plane. This flight was not great compared to the JAL flight we took to Haneda which was actually a JAL plane which was roomier and had pretty good food."
缺點： "Food was extremely salty, overly sauced. The breakfast options were salmon or omelette and i got salmon. It was spongy and didn't look like salmon. It must have been mashed with something else and reformed into a roll form."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
優點： "We made up time in the air and landed early. Seats were very comfortable."
缺點： "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
優點： "Seats were very roomy, both in with and legroom. The whole flight experience was good."
缺點： "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
優點： "Nothing I could not take the flight"
缺點： "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
缺點： "Service was terrible. Uncomfortable and good was not at all tasty"
優點： "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."
優點： "I did like that the flight attendant checked my bag for me land was very forth coming on tips on how to save money with traveling. The fights we very smooth."
缺點： "I didn't like that airport staff didn't alert when the plane was leaving (no announcement was made and staff gave wrong information, I ended up"
優點： "The entire fly, connections, food and both crews excelente. Flight on time."
缺點： "Taking 2 shuttle buses to transfer from AA to PAL."
優點： "Eventually we made it"
缺點： "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
缺點： "People still using mobiles as we were taking off. Crew seemed not too bothered."
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "Excellent, friendly attention from flight attendants."
優點： "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
優點： "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
缺點： "I can't think of anything."
優點： "Movies, wine"
缺點： "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
優點： "Decent movies"
缺點： "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
缺點： "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
優點： "- It was on time"
缺點： "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
優點： "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
缺點： "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
優點： "The staff were all quite polite and helpful"
缺點： "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
缺點： "American Airlines isn't as friendly or accommodating as other airlines or staff."
優點： "Medical emergency response and support was excellent."
缺點： "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
優點： "Good experience all around."
缺點： "15 minutes late. No big deal though"
優點： "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
缺點： "Can't complain. Pleased."
缺點： "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
優點： "That I finally arrived and got off the plane"
缺點： "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
優點： "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
缺點： "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
優點： "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
缺點： "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
優點： "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
缺點： "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."
優點： "Speed check in"
缺點： "The kiosk didn't work and sent us to check-in from which they couldn't figure out why the tickets wouldn't work. There was only one attendant at the ticket counter for the entire airline. And finally when the problem was finally resolved we nearly missed the flight; despite being there nearly 2 hours early."
缺點： "no leg room"
優點： "I liked the seats I paid for on the flight."
缺點： "American Airlines flight attendants are horrible! Unhappy, disgruntled and it shows! They are not a good reflection of JAL!"
缺點： "Waiting times and disorganised."
缺點： "Missing luggage is a common thing in British airway, which is not so common in other airways."
優點： "Flatbed and Bose headphones made it easy to sleep when listening to music."
缺點： "Boarding plan took 45 minutes, too long to wait in business class. American Airlines give you two drink vouchers, this cheapens the experience."
優點： "The flught was canceled . I did not receive any iprevius information from by Anerican or KAYAK Are you supposet to check it?"