優點： "The experience was really good. I’ll be using JAL again."
缺點： "Keep doing a good job."
優點： "Seat super comfy"
缺點： "All okay"
優點： "JAL operates with incredible efficiency."
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "Check in and apps stuck in 80'"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
缺點： "The crew kept accidentally bumping my chair and never apologized"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Lots of room, generous checked luggage policy, great airline."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "I liked everything with JAL. Seats are comfortable, good food, excellent service."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
缺點： "more movie options!"
缺點： "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "The seats were very comfortable, the staff were friendly"
缺點： "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
缺點： "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
優點： "The airplane and all crevices"
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Comfort seat, decent food, polite service"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
缺點： "too little legroom seating is designed shorter legged Japanese"
優點： "Good flight! Confirtable seats, polite crew."
優點： "excellent seat space and excellent in-flight service."
優點： "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
缺點： "The space is really tiny. The screen also tiny."
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
缺點： "Selecting seats online"
優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
優點： "Almost everything"
缺點： "Slightly delayed"
缺點： "My experience overall is fantastic"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "The crew was very good. The service was fine."
缺點： "The food could have been better."
缺點： "Old Aircraft Interior, could be more comfortable"
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "Staff are super kind."
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "Good communication, food and services"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Very comfortable plane and excellent service."
優點： "Food was served with metal utensils."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "Almost everything was good"
缺點： "Check in was complicated."
優點： "Great service. Crew are kind and friendly!"
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Efficient, courteous crews,"
缺點： "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "It was clean and nice"
缺點： "Not enough English movies/tv shows"
缺點： "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
缺點： "The seats were uncomfortable to sleep in."
優點： "The plane they used was B-787"
缺點： "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
優點： "The boarding procedure is clever. After premium boarding the seats near windows board first."
缺點： "The on line check-in failed and no explanations."
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
優點： "The service was great, complimentary movie selection was fantastic."
缺點： "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
優點： "Clean and spacious seat"
缺點： "Lot of Chinese passengers and they are no lousy and rode."
缺點： "Food and movie selection"
優點： "Flight crew"
缺點： "No leg room"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Amazing crew and food; clean lavatories throughout the flight"
缺點： "Need more elbow space; 10 seats across in the economy section really soured the experience"
缺點： "Flying a different airline would have been better"
缺點： "Food needs to be improved. Other than that excellent travel experience."
優點： "The crew was awesome! Will definitely do EVA again!"
優點： "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
缺點： "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"
優點： "I was late for my flight and the crew got me on standby for the next flight. No charges and no charge for checked bag. Exceptional customer service."
優點： "Crew was very friendly. Very clean toilets."
缺點： "Maybe add more movies."
優點： "As I said on the last flight enjoyed the flight and the crew as amazing"
缺點： "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"
缺點： "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
優點： "Exit row seats"
缺點： "Food was okay. Service especially drinks were sparse"
優點： "Food served were delicious. Great customer service."
優點： "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
優點： "Crew was very busy and I had to go back to get water during the flight. Otherwise the flight was very comfortable."
缺點： "Delay for 1 and half hour"
缺點： "The seats are way too close to each other. I’m 5 foot four and my knees touched this front"
優點： "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
缺點： "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
優點： "Food was pretty good for airline food."
缺點： "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
優點： "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
優點： "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
優點： "It was a very little late taking off, we did arrive on time. The online service was good, I got notice to check in online and was able to book my seat and select food for the flight. I prefer choosing seafood meal because it usually is good. Maybe not for breakfast. LOL Bathrooms were clean and well stocked for once and they issued blankets that were thicker and useful. Entertainment selection was good for films and TV"
缺點： "Seats are a bit worn, not as supportive. It was cooler in the cabin than I am used to. Previous flights it had been warm during the sleep period."
優點： "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
缺點： "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew and service were great."
缺點： "Food to asian. Entertainment limited and to asian."
優點： "As always it's the professional kind efficient staff."
缺點： "delayed flight terrible asian food no Usb charger"
優點： "The service at the counter in JFK. I think the guy's name was Darren (not sure on the spelling) - great service. The EVA plane staff was well trained and accommodating."
優點： "I got to Houston earliet than posted"
缺點： "The food, kinda hard..."
優點： "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
缺點： "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."
優點： "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"
Sitting on a seat for 10 hours is VERY painful. Try to get up and stretch in between !
優點： "Very attentive and elegant!"
缺點： "I was very pleased! Thank you!"
優點： "Crews were absolutely amazing. They had been so helpful and kind during the entire trip"
缺點： "It was just perfect"
優點： "The crew was very friendly and helpful. Food was good. The plane was very clean."
缺點： "I have no complaints."
優點： "I liked that I was able to get back home."
缺點： "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
優點： "Crew was amazing and helpful"
優點： "The seat was average for the 4 hour flight. The long trip from LAX to Seoul was much more comfortable . Seats were wider and more comfortable . Food was better also !"
優點： "Convenient, nice seating."
缺點： "I'm vegetarian and they didn't have an option at all. I ended up with pretzels for my lunch."
優點： "Food choices were great, Crew were friendly, fast and efficient, Toilets were kept clean, organized and stocked the whole time."
缺點： "More choices for movies, and i wish subtitles in English would be made available even when watching the movie in English."
優點： "On time, smooth landing."
缺點： "Food was so-so, a little too salty."
優點： "Crew team is nice and friendly."
優點： "I liked how clean everything was."
缺點： "Before the flight I checked everywhere to see if there was an in flight meal so I could request a vegetarian one, there was no indication that food would be served. When there was food the only option had chicken, very disappointed in this."
缺點： "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
優點： "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice."
缺點： "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
優點： "I always have a good experience with Asiana."
優點： "The crew was very polite"
缺點： "The food"
優點： "Superior attentive and hospitable staff. Will def book them again!!!"
優點： "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
缺點： "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Atleast inform me about the fact so I can decide if I want to keep the seat or ask to be transferred. I understand they want to cater to needs of animal lovers but please understand not everyone is comfortable around animals."
缺點： "i did not like that i was seated next to someone with a pet dog that never stops barking. I hardly slept and the dog smell is very unpleasant I lost my appetite."
優點： "On time, In flight service"
缺點： "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
優點： "Crew friendly and approachable."
缺點： "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
優點： "We liked the food and the friendly staff and the little things like a toothbrush and snacks."
缺點： "Why don't you board by zones? The long stressful line of all sections of the airplane is tiresome."
缺點： "Only one checked bag..most have two across the Pacific"
優點： "On time. Decent food for a 2 hour flight."
缺點： "Plane a bit on the old side."
缺點： "Disorganized boarding. Seats need new foam."
優點： "Food was nice. Especially, Bulgogi? korean special rice ball was not just a food, but also gave us experience of mixing to make it. Crew gave me smile always."
缺點： "Entertainment was poor. It maybe caused by airplane model."
優點： "Good service. Comfortable economy seats"
優點： "everything OK"
缺點： "the food was served in a carton box, the meal was a sandwich and desert in a cup."
優點： "Having a full meal on a short (2 hour) flight was a nice surprise."
缺點： "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
優點： "It was an easy ride and was comfortable. No problem in using the screen to watch any show or movie."
優點： "Korean food options were very good, crew were courteous, boarding was quick even with full flights and delays."
缺點： "Entertainment options extremely lacking. No options to choose films on 12+ hour flight Seats very firm and recline very far, which is a problem for person sitting behind."
優點： "Worst flight ever. Take off delay due to "traffic to destination". Now I've worked around aircraft and never heard this one before. We sat on the tarmac for 40 minutes waiting for the "traffic" to allow our aircraft to take off. I find this suspicious since the boarded the aircraft minutes before the scheduled boarding time...I find it hard to preflight in 10 minutes. The flight was blistering hot in the cabin and stayed that way after asking them to lower it. Ultimately, the trip was only a hour delay, but would have been a little easier to take with a simple apology."
缺點： "Nothing really good to report. Sad, but true"
優點： "They were nice about my bags. The airport was good. They took me to Paris."
缺點： "They just gave me two choices for food without any description; both times I got the lesser of two meals. The staff got a little testy when I didn't know what they were offering."
優點： "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
缺點： "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
優點： "Crew was super. 2 wonderful hot meals."
優點： "Clean planes attentive attendants good service"
優點： "Flight crew is nice and could speak English. Good experience overall. No real negatives"
缺點： "Seat needs more cushioning"
優點： "I was given a great seat and the staff were thoughtful and kind"
優點： "Gave alot of food!"
缺點： "didn't have much inflight entertainment"
優點： "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
缺點： "The seats were a bit hard, and there was a long gap between the two meals we received."
優點： "very polite and helpful crew"
缺點： "timing of this flight us last in line behind a huge crowd in immigration. Didn't get thru customs until 11:50pm!!"
缺點： "Wheelchair was not provided as requested, from Seoul to Manila. I requested wheelchair for my parents from Chicago airport and it was provided for both. Then from Seoul, it was only given to my father, so my mother has to walk far, they have to go to the gate separately. They didn't allow my mother to stay with my father. They could have at least make my mother walk with my father in a wheelchair. They didn't provide the wheelchair and made her walk far is very disappointing"
優點： "I liked the little blanket, that.s about it. Convenient arrival/departure times."
缺點： "Food was skimpy. Counted three rude/bossy stewardess transactions. My Asiana flights used to be delightful. Now they are nothing special at best."
優點： "Super friendly and competent!"
缺點： "Turbulence. Bleh."
優點： "plane was clean and service very accomodating on korea flight.number ."
缺點： "on way to Tokyo stewardess avoided me essentially missing me or skipping me when it came to my request for a wrap, or pillow."
優點： "Flight attendants were great, and the meals were good"
缺點： "The time between my connecting flights was less than 30 minutes (because the first flights was greatly delayed), and as such, it was a hassle to get to my flight on time, especially since I had to go through security AGAIN between international flights, which made little sense to me"
優點： "The food was good. The crew was friendly, and service was okay."
缺點： "This flight was delayed, and us passengers were not given any information throughout this process. I was surprised at how small the business class seats were. I am 6'6", and my knees were touching the seat in front of me. The crew had limited English skills, so communication was a struggle. The entertainment options on the flight were unbelievably bad. Almost all the programs were Korean, and the few English-speaking things they had were not great. Truly, this is the worst entertainment selection I have ever seen on an international flight (with the exception of the 1 other time I flew Asiana)."
優點： "Customer service, value. Overall I rated my flights excellent, though components were rated good. My excellent rating is the result of comparison to other airlines."
缺點： "Length of my flights - not within the ability of Asiana to improve"
優點： "Great plane and seat comfortable"
缺點： "Next time fly on Royal Silk"
優點： "Flight was on time"
缺點： "Despite pre ordering, no special meal. Flight attendants were rude"
缺點： "Seats recline too much making difficult to get in or out because of the seat in front of you"
優點： "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
優點： "The crew were very accomodating and hospitable."
缺點： "The food"
優點： "Improve entertainment & Food"
優點： "787 Dreamliner"
缺點： "Boarding organization could be better."
缺點： "What i did not like most is the temperature inside the plane but am glad the airline provided blanket to warm our body."
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
缺點： "Excellent service and perfect time."
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "The crew were lovely and polite"
缺點： "食物差 設施差"
優點： "The B-class seats are fine."
缺點： "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
優點： "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
缺點： "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
優點： "Excellent flight....painlessly"
優點： "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
缺點： "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
優點： "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
缺點： "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
缺點： "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
優點： "Food served is nice especially the croissants"
優點： "They had good movie choices"
缺點： "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
優點： "Very nice and friendly staff. We were fed a small meal on a very short flight."
缺點： "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
優點： "Four delays. 3 hours late. Rough landing."
缺點： "Crew was polite."
優點： "I needed to change my flight and they did it at no extra cost."
缺點： "Badly delayed and no information was given on the correct ETA and on the status of the connecting flight"
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
優點： "Flight attendants very friendly and attentiveNothing"
缺點： "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
優點： "Ground agents were courteous and boarding was well-managed and quick"
缺點： "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."
優點： "We didn’t crash!"
缺點： "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
優點： "The Cabin Crew were very attentive & nice. Great customer service."
缺點： "It’s time for the 747 to retire. It looked tired and worn."
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
優點： "Accommodation and food"
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
缺點： "liked everything. i have traveled with Thai many times over the past 30 years."
優點： "Its a very good flight with good service and hospitality"
缺點： "I find the selection of movies and songs quite limited."
優點： "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
缺點： "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
優點： "Clean, easy, and relatively efficient."
缺點： "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
優點： "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
優點： "I liked the plane and the flight was comfortable."
缺點： "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."