優點: "The first meal was awesome! The second one was so-so."
優點: "Food was good."
缺點: "Not enough soft drinks and ice has to be asked for."
缺點: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
缺點: "I’ll use Korean Airlines again!"
優點: "Plane in excellent condition. Service outstanding."
缺點: "Nothing special about the food, but it's not a big deal. Would fly them again."
優點: "Everything"
缺點: "More water"
優點: "They are always friendly and comfortable seating"
優點: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
缺點: "Seats could always be more comfortable."
優點: "Boarding services"
缺點: "On-line cellphone app interface in mandarin version could be better."
優點: "service/food excellent"
缺點: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
優點: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點: "My son's entertainment console had some issue."
優點: "Clean comfortable"
缺點: "Vegan meal option needs more veggies"
缺點: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
優點: "Service was great. Food was good."
優點: "Excellent service and food!"
缺點: "N/A"
優點: "Entertainment"
缺點: "A little bit crowded"
優點: "Comfortable flight with a nice crew. An overall good experience."
缺點: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
優點: "Got exit row seat. No extra charge."
缺點: "Everything was great"
優點: "Everything except the food option"
缺點: "No vegetarian option for the meal"
優點: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
缺點: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點: "Seats more comfortable than other planes"
優點: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
缺點: "Seat was hard."
缺點: "Staff were oddly unfriendly and I was awakened twice"
缺點: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
優點: "I had a safe flight"
缺點: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
優點: "I loved the aircraft and the great service. They offered great food and the service was fast"
缺點: "Everything ok"
優點: "I took me to my destination."
缺點: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
優點: "Had a fantastic time, it exceeded my expectations."
優點: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點: "Crew is rather polite and courteous."
缺點: "On-board entertainment system wasn't working until 5min into the air."
優點: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點: "Air Korea continued to be awesome"
缺點: "Still no laptop plug"
優點: "crew, entertainment, overall a great flight(s)"
缺點: "air so dry in cabin"
優點: "the food was excellent"
缺點: "I was upset with the lack of live television/satellite channels."
優點: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
優點: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
優點: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
缺點: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
優點: "Service, comfort, and seat room."
缺點: "Everything was enjoyable on return flight"
優點: "Food n staffing"
缺點: "None"
優點: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
優點: "everything"
缺點: "nothing"
優點: "Service counter check in was very helpful"
優點: "comfort, service, easiness"
缺點: "Food"
優點: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
缺點: "The menu selections were adequate.... video and entertainment left a lot to be desired."
優點: "The beautiful and friendly air syewardess."
缺點: "Not comfortable sitting on the cramped seat."
優點: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點: "The flight was to short to enjoy."
缺點: "Breakfast could have been better"
優點: "The service and food was great. Plains are new."
優點: "None"
缺點: "Crew was not very helpful"
缺點: "Flight delays are always disappointing."
優點: "Professional and friendly crew"
缺點: "Food quality from Jakarta is bad"
缺點: "Boarding took forever and flight was delayed"
優點: "The crew was amazing!!"
缺點: "Nothing! Excellent flight!"
優點: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點: "The movie selection and meals were not bad, but I've had better on other airlines."
優點: "Crew members are extremely friendly and the seat has more leg room."
缺點: "in flight entertainment can add more movie and TV shows."
優點: "The crew and food both are amazing."
缺點: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
缺點: "Great experience all around. Need to improve access customer service support."
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Beautifully presented and tasty Japanese food. Electronic windows."
缺點: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點: "even though middle seat, there was enough leg room to rest comfortably."
優點: "i cancelled my flight and still have not got my money returned"
缺點: "I dont have my return but you take it right away"
優點: "Was spacious due to flight being in the middle of the week and tasty food."
缺點: "Wish there were food. Was hungry after long flight."
缺點: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
缺點: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
優點: "The flight attendants were first class."
缺點: "A small snack would have been nice, even a small bag of pretzels. Anything."
優點: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點: "Nothing"
優點: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點: "Crew was very pleasant"
缺點: "Food was fair, not great."
優點: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
缺點: "The movies were not the first run ones."
優點: "Movie choices"
缺點: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點: "They every bad customer service, I never seen before"
優點: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點: "Food was pretty good."
缺點: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
優點: "Food and drinks"
缺點: "Nothing"
優點: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點: "Selection of video entertainment could be increased and improved."
優點: "Last minute accommodation for Muslim meal was awesome!"
缺點: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點: "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點: "Small leg room."
優點: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點: "Entertainment was excellent"
缺點: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點: "nothing"
缺點: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
優點: "The service, food, entertainment, everything was perfect. Thanks so much"
優點: "The ground crew in HKG airport was really helpful."
缺點: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點: "Very spacious and comfortable, modern plane"
優點: "It seemed more spacious. Food was pretty good."
優點: "WAS OK BUT NEED BETTER PILLOWS"
優點: "Food was fantastic, everyone was friendly, plane was clean and orderly."
缺點: "I am a vegetarian. My food was not yummy."
優點: "提供牙刷、拖鞋、眼罩的設備,不用怕肚子會餓!"
優點: "Boarding process and take off was the most efficient - truly impressive! I don’t think this had anything to do with the airline, but every flight with them was so quiet (no crying babies/children, loud adult conversations), I thought I could hear the pin drop! Their safety demonstration was uniquely done by dancer, which made it interesting to watch every time! I left my jacket on one of my flights, but they returned it to me when I boarded the next flight - I was gratefully surprised! They had complementary tooth brush/toothpaste, ear plugs and eye masks in the restrooms. I thought this was a good way to reduce passing out items not all passengers wanted. I wish all airlines could copy these amazing features from them."
缺點: "Their meals were underwhelming- in four flights on my trip, they were basically the same main course. The rolls with margarine, same fruit and strongly cultural seasoned vegetables that were served every time, all of which I could not eat. I have liked every airline meals and hospital food, but their food was below institutional food quality. For an Asian airline, the flight attendants were rather crude in their speech and mannerisms. I could barely hear and understand the announcements in spite the fact that passengers were extremely quiet. Their choices of movies were very poor; it seemed that 3 out of 4 flights had similar options."
優點: "Boarding on time and the flight arrived earlier than schedule."
優點: "Amazing crew and food; clean lavatories throughout the flight"
缺點: "Need more elbow space; 10 seats across in the economy section really soured the experience"
缺點: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
缺點: "桌子太小。菜盤太擠。包裝蓋子都不好放。椅背袋資料太多太擠。盤子等太輕容易翻倒。"
優點: "Free food!"
缺點: "N/A"
優點: "The crew and food was great. The legroom not so great."
優點: "Crews are excellent"
缺點: "More legroom"
優點: "attentive staff"
缺點: "they destroyed my suitcase"
優點: "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點: "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點: "Hello Kitty themes"
缺點: "Coffee served diluted ."
優點: "The 1st class treatment by the flight attendants. And the excellent meals served."
缺點: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."
缺點: "No clothes to change. My fruits were expired because off the luggages not come to the destination."
缺點: "三明治乾硬,生菜還放在外頭,不好吃。 視聽系統每幾分鐘就自動變暗,有問題。"
優點: "People were lovely and efficient"
缺點: "Seats were pretty ordinary"
缺點: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
缺點: "The crew were not very friendly, they went about their tasks but did not engage with the customers in a friendly manner. It was very much as though they were doing the minimum for the job/flight. For instance, when you board and sit down the first thing they give you is the menu and then the landing card. But I've just sat down I don't need these two extra pieces of paper immediately. I sat on an aisle and must have been knocked 5-6 times by the carts. After I was bumped then I hear the 'excuse us, carts coming through'."
優點: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
優點: "The food and drink."
缺點: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."
優點: "Was quite nice for a two hour flight. They gave us a free meal again."
缺點: "Nothing I didn't like."
優點: "Great crew, impressive washrooms, food was wholesome and warm"
缺點: "My friend had a long wait in line to get her boarding pass. She was denied at the counter to fly due to there being 40 minutes until her board time. She was not checking bags, and the security line was a walk through. But they would not issue her a ticket, cancelled her international flight, AND her return flight. She had to buy an entire new round trip international flight...All the while her plane was still on the ground...This did not make sense to me. This does not make sense to anyone I explain the story to, either. Your counters truly are always long waits. It was her fault she didn't leave enough time. But the lack of flexibility in rebooking and the inability to still use her return flight home? WHY."
缺點: "Delay for 1 and half hour"
優點: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
缺點: "Try to get an isle seat- seats feel small."
優點: "same comments as the Toronto to Taipei sector...."
優點: "food is good"
缺點: "night hour flight"
缺點: "剛上飛機時,先去廁所,但感覺好像沒打掃過的樣子,讓我嚇一跳,按沖水也失靈,不知何故?後來再去上就乾淨多了,並且可以沖水,但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點: "Staff was very helpful. They went above and beyond."
優點: "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
優點: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
缺點: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
優點: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
缺點: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
缺點: "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
優點: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
優點: "請空姐給枕頭跟毛毯,雖然他很忙還是很快送來了"
缺點: "咖哩餃是冷的,難吃"
優點: "電影還算新,餐點內容ok。"
缺點: "耳機聲音轉小,但是機內廣播超大聲,透過耳機都覺得耳朵快爆掉,又不能調整,代表機內廣播音量和電影音量設定不對。 派餐太慢,我們水果餐先取得,但跳過我們沒有給飲料。 入境單要2張(我和同伴),只給1張,說晚點給,但是後面座位的人卻有取得,又一直沒有送來,再要求後,才告知已經派送完畢,要我們落地再寫。"
優點: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
缺點: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
優點: "Professional and friendly Crew & the movies"
缺點: "Too cold, seats to narrow, food not so tasty."
優點: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
缺點: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
優點: "Crew was just good. Nothing over the top."
缺點: "Better food."
優點: "The crew was fantastic."
缺點: "Entertainment is out of date and difficult to use."
優點: "No extra fees for baggage and professional flight attendants."
缺點: "Seats were too close in economy as in most airplanes."
優點: "網上無得book位。"
缺點: "網上無得book位。"
優點: "機組服務人員親切"
缺點: "近兩年來,每五次搭乘有四次延誤,真不知道是什麼問題,從來不說明,就是讓乘客空等。"
優點: "All gud"
缺點: "Extra things like toothpaste etc must have been provided to all"
優點: "整體舒服,安心"
缺點: "去程和回程的機內椅下,餐枱十分污穢,似乎沒有人做清潔,厠所殘舊,污糟,衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題,但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點: "Friendly and efficient staff."
缺點: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
優點: "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
缺點: "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
缺點: "I didn’t have a pillow."
優點: "Efficiency and on time takeoffs."
缺點: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
優點: "Nil"
缺點: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
缺點: "The seat was a bit small for me, legroom a bit tight."
缺點: "Too salty for the meal"
缺點: "Flight delayed 13 hours"
缺點: "The gate to connecting flight was very far and signs to gate were confusing."
優點: "Everything but the seat"
缺點: "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"
缺點: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
優點: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
缺點: "Landed in JFK instead of JFK because of flight delay to hongkong"
缺點: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
優點: "Not much, quick though"
缺點: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
優點: "The crew and entire ground staff very courteous. Good entertainment choices. Crew tried their best to make a good experience."
缺點: "Decent 777 planes, but felt dated and very cramped. Food was disgusting and limited options."
優點: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
缺點: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."
優點: "attentive and courteous crew members Landed more than an hour early extremely smooth landing toilets were clean till the end though it was a 15 hr flight"
缺點: "smaller flights"
優點: "空中服務員Janice服務親切、細心,笑容滿面,給我一程愉快的飛行體驗!"
缺點: "名古屋中部機場Delay!"
優點: "Cathy service"
缺點: "Amazing"
缺點: "Seat didn't recline"
缺點: "Food was ok and was served very late"
優點: "Boarding was smooth."
缺點: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
缺點: "Plane was very very warm"
缺點: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
優點: "Good leg room in coach. Comfortable seats."
缺點: "All good"
優點: "All as expected - no surprises"
優點: "The plane actually arrived an hour earlier than expected."
優點: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
缺點: "Seats need better padding"
優點: "Smooth and easy"
缺點: "Check in location not clear in the beginning."
優點: "Friendly and smiling"
缺點: "No fruits after service for dinner"
優點: "Nothing"
缺點: "At least nicer flight attendant and better service"
優點: "Good service food was okay for a short trip"
缺點: "No comments"
缺點: "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
優點: "Kind workers and excellent food"
缺點: "Nothing"
優點: "服務人員非常親切"
缺點: "飛機非常的舊,食物不好吃,感覺有跳蚤"
優點: ",很舒適餐點很棒服務很好"
缺點: "希望班機準時開行"
缺點: "雞肉餐雖然肉不多,飯很多,但是有些飯粒生硬不熟。"
優點: "Excellence in crew's attitude, promptness in service, very courteous."
缺點: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
優點: "Seat was ok. Service was timely"
缺點: "Excellent"
優點: "座位舒適,食物好吃,服務人員很有禮貌"
缺點: "沒有"
缺點: "飞机check in always late,机上根本连一人一部电視机都沒有,更何況别希望要看任何电影,食物差。 Tinawaty"
優點: "餐點很美味"
缺點: "航班的飛機窗有點髒,玻璃上面有上一位旅客留下的油漬"
缺點: "電視機太小了,而且那屏幕根本很難看得清晰,太朦了。飲料沒什麼選擇,只有茶和咖啡。"
優點: "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
缺點: "Flight was delayed and it was not mentioned until past boarding time."
優點: "Quick easy boarding"
缺點: "Food needed salt, wasn’t very tasty"
優點: "Food was ok"
缺點: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點: "登機分區呼叫不明確,服務人員重視販賣免稅商品遠超過服務乘客,飛機上娛樂系統沒有聲音"
優點: "Perfect landing. On time!"
優點: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
優點: "服務很好"
缺點: "沒有個人娛樂系統 近五小時航程很難捱"
優點: "Movie choices"
缺點: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
優點: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
缺點: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
優點: "The food was excellent (and they feed you twice!)"
缺點: "Passengers weren’t allowed into the waiting area until our stated boarding time. The actual boarding of the aircraft was late and rushed. The aircraft was old with limited entertainment options and no power source for charging."
優點: "Great flight attendants, short wait times, free baggage checks and very timely delivery of luggage"
缺點: "Nothing!"
優點: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
缺點: "Nothing that wasn't out of anyone's control."
優點: "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點: "Nice, clean planes. Nice staff."
缺點: "Bland food."
優點: "Everything went fine"
缺點: "None. Business is good!"
優點: "Polite service of the crew. Overall conditions of temperature etc. Food was good with choices as were beverages."
缺點: "My husband has quite long legs, and although I had plenty of room, he was a bit close (though not tight) in legroom."
優點: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
優點: "The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food."
缺點: "Wish the seats were more comfortable."
缺點: "Really delayed, almost missed connecting flights. No way to contact them about this aside from a phone number that we couldn't call internationally."
優點: "No delays, new aircraft, great service (only comparable to JAL)."
缺點: "Flight attendants are too cute and look too young, I would like to see someone more experience (or give me assurance that they are experienced)."
優點: "Price"
缺點: "Curry chicken noodles"
優點: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
缺點: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
優點: "Nothing"
缺點: "Everything. I will never fly this airline again!"
優點: "Cheap flight!"
缺點: "Cabin air temperature was hot, no way to individually change air temperature to your seating. Too big of gap between eating, must take snacks."