The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
缺點： "Old Aircraft Interior, could be more comfortable"
缺點： "Food was really unpleasant and entertainment all out of date movies"
優點： "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
缺點： "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
優點： "Timely schedule"
缺點： "Foods and beverages quality/variation"
優點： "Really good service."
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "The cabin crew was great in services"
缺點： "Priority not thought"
優點： "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
優點： "Pretty much everything"
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
缺點： "Sitting space"
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "More space than usual between chairs. Crew is friendly."
缺點： "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點： "Attendants were friendly."
缺點： "Flight was late."
缺點： "The food was not as good as in my previous flights."
優點： "I enjoyed the hospitality and attention to detail."
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "seat labeling not clear"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "The service, our seats, overall comfort and cleanliness of the plane."
優點： "Great service. Crew are kind and friendly!"
優點： "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
優點： "Great service and good food"
缺點： "Nothing felt like they were glad to have me onboard."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
優點： "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
缺點： "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "Seats were comfortable. Entertainment was OK."
缺點： "I don't know what that food was, but it wasn't food."
優點： "I liked the food and the personal television you get. You can play video games on it which was cool."
缺點： "The wifi cost $20 for the whole flight. Pretty expensive compared to other airlines!"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "The food was great and so was the service."
缺點： "The ride was a bit bumpy at times. I wish there is a foot rest in front for Economy class, just like Singapore Airline ."
優點： "The flight was a great value for the price and the staff was amazing and attentive."
缺點： "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
優點： "The seat @ premuim economy is excellent with great amenities. Food was awesome and catered to cutomers diet needs. The crew was great considering the Language barriers."
缺點： "Nothing! Awesome Airline. Would use again when traveling to Asia."
缺點： "The cabin temperature was a bit too warm, I sweated a bit during mid flight from the heat."
優點： "food and seat are good."
優點： "Good service, onboard entertainment"
缺點： "Twice now I didn't get the seat I reserved at the time of ticketing."
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Seat was ok. Service was timely"
缺點： "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
優點： "They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options."
缺點： "Terrible food."
缺點： "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
缺點： "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
優點： "Great food"
缺點： "Need more leg room"
優點： "Food and transfer is great."
缺點： "Flight delays."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "The staff was nice and very accommodating. The food was good. I was very comfortable the whole time. My ears were fine."
缺點： "I tried a lot of times to check in online but I was never successful."
優點： "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
優點： "Better entertainment."
缺點： "No footrests, skipped at mealtime and flight crew response delayed, not offered arrival form"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Beautiful plane, clean and well serviced, unlike American carriers"
缺點： "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
缺點： "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
缺點： "I need, wheelchair service for this trip but very disappointed the service. I carried my bag to find my seat by my myself. The crew only helped me to put up the bag and my umbrella stick until I asked."
New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
優點： "Very smooth and easy process boarding and taking off"
缺點： "No entertainment"
缺點： "delayed landing because of chinese reasons"
優點： "A nice experience overall. Flight was quiet so plenty of personal space."
優點： "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
缺點： "No entertainment options. Little to no food service."
優點： "The crew are ok. They should find jobs with other, better airlines."
缺點： "Flight delayed on both legs. Delay management horrible, call centre was worse."
優點： "Average flight"
缺點： "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
優點： "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
缺點： "Flight wasn't on time to and from HKG."
優點： "Getting out of the plane"
缺點： "getting in the plane. No working tablet. Poor food."
優點： "Crews are nice."
缺點： "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
優點： "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
優點： "The service is good in general."
缺點： "The boarding process could be improved."
優點： "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
缺點： "The food is rather meh, does not stand out"
優點： "Leg space and good arm rest"
缺點： "No in flight entertainment (movies)"
優點： "I have flown Malindo before and I have been happy about tbeir customer service."
優點： "In flight meal."
缺點： "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
優點： "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
缺點： "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
優點： "Service and comfort with blanket, and entertainment movies."
缺點： "Luggage collection rather late in Bali."
優點： "Same as previous, no fuss."
優點： "No fuss, well organised."
優點： "Ease of booking and 30kg baggage allow all included in quoted flight cost"
缺點： "Food quality appears to be falling down in variety and quality"
優點： "Good service and good plane."
優點： "food, service"
缺點： "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
優點： "1) check-in luggage 30kg 2) in-flight meal (small portion though) 3) in-flight entertainment 4) online check-in seat selection (free)"
優點： "You can check-in luggage for free. Not like Airasia"
缺點： "Delays, of course."
優點： "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
優點： "I was very impressed given it is a budget airline."
優點： "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
優點： "Read trip advisor Will never use them again They will have an accident and it will be their fault"
優點： "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
優點： "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
缺點： "There are small snack & water given previously, but now only water."
缺點： "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
缺點： "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
優點： "Proactively checking the boarding pass to shorten que of the boarding process."
缺點： "Cabin very hot. Aircond broken??"
優點： "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
優點： "Good legroom and friendly crew"
缺點： "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
優點： "Every thing in the flight was excellent."
缺點： "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
優點： "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
缺點： "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
缺點： "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點： "Absolutely nothing"
缺點： "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
優點： "I was able to purchase extended seat room for a reasonable price."
缺點： "No free drinks or entertainment or anything to help pass the flight time."
缺點： "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
優點： "HK Express compensated for delay"
缺點： "Fight was delayed 2 hours"
缺點： "Terrible attitude from the staff"
缺點： "Sat on runway 2 hours and then bags delayed 1 hour"
優點： "Price was good and HK to Tokyo times were good"
缺點： "No entertainment on 5 hour flight"
優點： "Nothing in particular."
缺點： "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點： "Good price to go HK to Tokyo"
缺點： "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點： "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
優點： "Easy flight, nice crew"
缺點： "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
缺點： "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
優點： "The web specials for prices"
缺點： "At least provide water to guests."
缺點： "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點： "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點： "Lastminute.com could have answered my emails"
優點： "Low budget and efficient"
優點： "Friendly crew and very organized"
缺點： "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點： "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點： "Price was good."
缺點： "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
缺點： "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
優點： "Easy boarding, and slept the flight."
缺點： "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點： "It was a short flight."
缺點： "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點： "I love when they have great deals on airfare. The late night flight works well for me."
缺點： "Wish the air cooler was stronger and that water was served during the trip."
缺點： "Budge airline, uncomfortable seats"
優點： "Not much"
缺點： "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點： "Price is good"
缺點： "No entertainment, no water"
優點： "I'm glad it was only a three hour flight"
缺點： "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
優點： "Cheap service out of Hong Kong"
缺點： "Lack of seat pitch"
缺點： "網上已check in,但到登機閘門要排完一邊對資料，再排另一 邊查証件，比較愚弄人"
缺點： "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
優點： "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
優點： "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
優點： "Great job"
缺點： "Small seats"
優點： "Professional staff"
缺點： "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點： "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
缺點： "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
優點： "Flight departed on tme and arrived on time"
缺點： "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
缺點： "The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights."
優點： "Cheap but on time"
缺點： "Too much promotion message"
缺點： "They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere."
優點： "The flight was on time and efficient"
缺點： "The place was old and very dirty. There was no drink service."
優點： "Crew did not do much"
缺點： "More service. Free water"
優點： "Fast and efficient."
優點： "At least they had a/c going"
缺點： "Very little leg room. No water offered."
缺點： "Not enough leg room in coach. I’m 180 cn"
優點： "Crew were friendly, flight was on time"
缺點： "They forgot one of my meals."
優點： "Everything was straightforward and easy"
優點： "Crew was ok"
缺點： "There was no beverage service per se. the cart came out, but I was never offered a beverage."
缺點： "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
優點： "Good food, fast service, I suppose it was okay for a low priced carrier."
缺點： "No frills airline and a broken seat. Flight attendants were rude."
優點： "Uniforms are nice"
缺點： "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
優點： "Quick security, on time"
缺點： "The seats were really tight, no drink was offered and no entertainment"
優點： "On time, well organized, timely service."
缺點： "Seats are big congested. But pushback makes up for it."
缺點： "The website clearly says that one checked bag is free, but not that it is only up to 15 kg. Not knowing this, we packed more than 15 kg and ended up having to pay $160 per bag in an overage fee. We had two bags. I would have really appreciated if the airline made the restrictions more clear. I do not plan to fly with Airasia again."
優點： "Very delayed with no announcements!"
缺點： "Absolutely, no let room."
優點： "AIR conditioned cabin while boarding= no sweat.."
缺點： "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
優點： "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
缺點： "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
優點： "Good price and on time."
缺點： "Very poor check in at DMK. Chaotic."
優點： "Pilot shorted flight time to compensate for a delay."
缺點： "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
缺點： "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
優點： "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
缺點： "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
優點： "Very poor. Service ."
優點： "Quick boarding"
缺點： "No water or refreshments. Had to pay extra for whatever you wanted. Including water."
優點： "Not a single thing"
缺點： "I didn't like the fact that the airplane was half empty but jet I couldn't sit by my friend, no beverages were served and not allowed to consume your own food or drinks either"
優點： "New planes. Efficient boarding process"
缺點： "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
缺點： "Long line to check in and people not polite."
優點： "Great food warm service"
缺點： "Late boarding"
優點： "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
缺點： "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
優點： "The flight was short from Phuket to Bangkok that was the only good thing."
缺點： "Not wheel chair friendly - I boarded & departed the shuttle bus to the plane & the plane last due to little assistance from Thai AirAsia. The customer service was lacking for those needing additional assistance. Also they charged for everything extra - food, check bags, etc. Tired to sell their merchandise the whole time. Budget/low cost, never again. Thai language was not an issue."
缺點： "i somehow got sent to the wrong city where i thought i booked"
缺點： "This flight has no drink or food at all."
優點： "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
缺點： "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
缺點： "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
優點： "short and sweet"
缺點： "charge for checked bags"
優點： "Flight was good"
缺點： "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"
優點： "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
缺點： "Baggage fees Long lines"
優點： "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
缺點： "2 hour flight with no drinks."
優點： "The flight itself was fine. No issues."
缺點： "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
缺點： "Didn't realize AAsia was a budget carrier until I experienced and asked questions. Terribly long lines and no organization at the CNX check in. Requested a wheelchair for my father but never recieved one and no explanation. We are Thai so language was definitely not a barrier. NEVER AGAIN!!"
優點： "Smooth, no issues, great service"
優點： "The extra baggage fee $ 14.00+ was only negative surprise. I will book flights with them again."
優點： "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
缺點： "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
優點： "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
優點： "Flight was good both ways. Only ran 20 min late on one leg. We did not miss any connections."
缺點： "Need to be a little more knowledgeable when dealing with diplomats."
缺點： "nowhere did I read that you had to pay for baggage. what I thought was a value price ended up costing much more than a full service airline."