優點： "Leg room is ok, and on schedule, and it is Taiwan company, good. Next time I will fly it again"
缺點： "flight arrival is late by few minutes"
優點： "Only food for purchase on board."
優點： "It's cheap. During Chinese New Year rush, you can get a ticket from Taiwan to Japan for $7000 TWD. Much cheaper than major airlines."
缺點： "The food is terrible. Feed yourself at the airport restaurant before boarding."
缺點： "China Air was handling Tigerair boarding. I told them I tried to add checked in luggage 4 hours prior boarding as website indicates, but I could not. It is much cheaper to buy online than at the counter, but they said there is nothing the can do, and I paid full price. I understand Tigerair is budget airline, but they should obey my minimum rules, if their website was not working, I should not pay for it. Anyway that is the last was the first and would be the last time I am flying with them. I make sure my friends who fly frequently know about that too."
優點： "It's so cheap that you can even book a ticket 1 week ago."
缺點： "It delays a lot. Make your schedule flexible. It doesn't provide free water on the plane so prepare a bottle water before boarding."
優點： "On time flight, quick boarding process."
缺點： "More than double charge for purchasing checked bag at the airport. Very little legroom. No online check-in and must pay for seat selection. No mobile boarding pass. Very outdated airline."
優點： "the girl next to me was flirty"
缺點： "the girl next to me could have offered her number..."
優點： "No and No! Seat was cramped. Crew was ok"
缺點： "If they weren’t always on the PA. I was trying to read and someone was always talking"
缺點： "Attentiveness and comfort passenger for any incident."
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "Boarding always take way too long because of the hand luggage problem."
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
優點： "so far so good. no complain."
缺點： "short trip okay . everything great. keep up the good job."
優點： "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
缺點： "The seats didn’t even have a recliner."
缺點： "3 hours flight delay"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
缺點： "A little cramped up seats"
優點： "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
缺點： "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "Price. Number of flights."
缺點： "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
缺點： "They changed the time without announcing anyone. Each day the flight is at a different time."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
優點： "Avoid this shitty airline since it’s NEVER EVER on time!"
缺點： "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
缺點： "Seating is very uncomfortable."
優點： "The aircraf was brand new"
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "Flight delayed by 2 hours"
缺點： "Crew was not helpful"
優點： "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
缺點： "Luggage scheme."
優點： "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
缺點： "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
優點： "On time.. .short flight"
缺點： "Cramped seats"
缺點： "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
缺點： "No communication of baggage fees - desperate service"
優點： "Good because of direct flight"
優點： "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
缺點： "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
缺點： "It was one hour late"
優點： "New aircraft A320-200 NEO"
缺點： "Flight delay without information. Delay almost 1:45hrs."
優點： "Pilots made a great effort to cut down the delay, kudos to them."
缺點： "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
優點： "The flight itself was ok."
缺點： "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
優點： "The price I paid was very reasonable."
缺點： "No commets."
缺點： "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
優點： "Absolutely nothing."
缺點： "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
優點： "Crew did not do much"
缺點： "More service. Free water"
優點： "Relatively inexpensive and on time."
缺點： "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
缺點： "Better customer service, very rude ground and in flight staff"
缺點： "Easy quick flight. Excellent boarding and flight also."
優點： "At least they had a/c going"
缺點： "Very little leg room. No water offered."
缺點： "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
優點： "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
優點： "Crew are polite"
缺點： "No more delayed"
優點： "Seat was good .. the flight was not full"
缺點： "Crew non smile."
優點： "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
優點： "Smooth flight no food or entertainment and did not take any food for a short flight"
缺點： "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
優點： "Flight attendants are well dressed and friendly"
缺點： "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
缺點： "The ticket agent didn’t book us all the way through to Siem Reap."
優點： "The r at of all of our interactions in Cambodia have been delightful"
缺點： "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
優點： "They were nice to let me on when I was hurrying through security"
缺點： "Small seats"
優點： "No complementary foods, snacks or drinks offered. No problem since a short flight."
優點： "We arrived"
缺點： "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
優點： "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
缺點： "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
優點： "Price and smooth flight"
優點： "On time, comfortable and inexpensive. Terrific value"
缺點： "Just know that you have to preorder and pay for any drinks or meal."
優點： "Pilot shorted flight time to compensate for a delay."
缺點： "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
優點： "The price"
缺點： "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
缺點： "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
優點： "We paid extra for the quit zone seats and we ended up having having the row to ourselves. Unlike the other reviews I am seeing we were not charged an excess baggage fee and were over by five kilos. The seats were fairly comfortable but again we had the whole row to ourselves."
缺點： "No food or drink offered at all. Not even water...."
優點： "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
缺點： "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
優點： "Crew was okay"
缺點： "the plane was dirty and hot and arrived at airport late"
優點： "New planes. Efficient boarding process"
缺點： "We checked only 1 standard bag per persona and had to pay $72USD per bag at check in!!! And everything else cost money as well -- even water in the plane. And a person over 6' should buy extra leg room as the seats are cramped."
缺點： "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
優點： "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
缺點： "No individual seat entertainment, less legroom than other carriers"
優點： "Flight was on time."
缺點： "I was charged more than $100 for 1 check in bag, 15 kg for international flight from Cambodia to Thailand. If my bag were over 15 kg but less than 20 kg then price would be 50-60% higher. I did not even ask how much I would pay if my single check in bag were over 20 kg. Obviously, if you have any check in bag you pay at least a double price for your flight. Leg space is designed for slim and trim Asians, all others who don't fit this description have problems."
缺點： "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
缺點： "Cramped space and extra charges for checked luggage."
優點： "The crew was efficient for getting everyone settle and take off in no time!"
缺點： "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
缺點： "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
優點： "On time departure and arrival. Comfortable flight."
缺點： "The website is not so user-friendly with a lot of bugs. I have tried to book an extra luggage via the website but it was impossible. But at the airport i have paid the extra luggage easily (18$ for 20kg) Siem Riep to Bangkok."
優點： "Great little airport in siem reap and a nice quick flight to Bangkok."
優點： "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
優點： "short and sweet"
缺點： "charge for checked bags"
優點： "Boarding started early on take off was 10 min befor schedule"
缺點： "During booking pay attention to additional charges of check in baggage. Watch for unexpected currency change from USD to EUR"
優點： "Quick, easy boarding, nice aircraft, capable and attentive crew."
缺點： "No inflight entertainment, no drinks, no food. Excessively charged (nearly twice the original ticket cost) a change to earlier flight."
優點： "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
缺點： "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
優點： "Great fare."
缺點： "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."