缺點： "I almost lost my coincidence with my other flight"
缺點： "We had to wait for an hour on the runway until we could approach the gate"
缺點： "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
優點： "They got me home eventually"
缺點： "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
優點： "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
缺點： "Entertainment cold have been provided for the clients"
優點： "It was a red-eye flight and the crew kept the lighting low and the cabin quiet."
缺點： "More snack variety than pretzel nibbles."
缺點： "The service very poor, from London to Barcelona, they do not offer water only items to sell. I asked for tap water and they forgot. I had to get up from my seat to get it because they forgot"
優點： "I was sitting next to really fun people, so that made the flight more fun. The crew was nice."
缺點： "The baggage delay was rough. It was due to lightning so it wasn't totally the airline's fault, but my bag was unloaded from the plane at 7:45pm according to the AA app, and I didn't get it from the carousel until 8:59pm. I don't know where it was in the meantime after being unloaded."
優點： "Seat was good."
缺點： "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
優點： "Eventually getting home."
缺點： "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
優點： "They have Wow Bao in the airport."
缺點： "Being allowed to fly on the plane."
優點： "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
缺點： "Everything was good."
缺點： "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
優點： "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
缺點： "Several seat changes had to be made, but it all worked out."
缺點： "Delays, seats are cramped and uncomfortable"
缺點： "Terrible rough landing for no reason"
缺點： "Neverr made to Chicago due to maintenance issues on 2 separate planes. Missed connection, got a different flight to LaGuardia,, atill dont gave luggage that had been out for delivery since 6/30."
缺點： "I was in such pain by the time I left this flight, the seats were horrible."
缺點： "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
缺點： "Found out at airport after getting up at 4AM. Told no flights on other airlines but when I got home found availability on Delta, Basically lied to us."
優點： "All good"
缺點： "The seats were really bad, it was our first trip on a 787 and I will never do it again. Not as bad as the Airbus from MIA but considering it's 13 hours it was totally rubbish. We normally fly the 777 with Air NZ, after this we will go back to them. The staff, as always were helpfull and pleasant, the plane was quiet but the seats....."
優點： "Seats are terrible. My back hurts after the journey. Leg room is bad too."
優點： "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
缺點： "no complaints"
缺點： "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
優點： "CRJ 900s have more leg room than expected"
優點： "Short flight, available texting for t mobile customers"
缺點： "AA overbooked their flights too much"
優點： "Flt on time. Arrived on time"
缺點： "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
缺點： "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
優點： "Smooth flight, excellent service and good food."
缺點： "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
缺點： "More flight delays..."
缺點： "I was scheduled to leave Lisbon at 11:45 am however at 6am I received a call to say my flight was cancelled and I was booked on the British Airways flight the next day at 7:30 am. This after AA had turned my flight on the way out around on the way from Austin to Paris and we had to spend the night in Chicago."
優點： "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
缺點： "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
缺點： "Completely ignored for beverage service"
缺點： "Poor communication Delays -3 hrs"
優點： "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
優點： "Boarding was well"
缺點： "Service , flight attendant rude, zero seating comfort . Old paid off plane"
優點： "Nothing I could not take the flight"
缺點： "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
優點： "It was on time and the crew were good"
缺點： "Padlocks being cut of our luggage with no explanation!"
缺點： "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
優點： "Easy changes to my first flight reservations to avoid catastrophe."
缺點： "I liked everything!"
缺點： "missed flight, rude service no central customer service desk at airport"
優點： "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
缺點： "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
缺點： "They changed my flight at the last moment and my connection was 2 hours delayed"
優點： "Smooth, simple and easy process. Over good experience."
缺點： "I got nothing here."
缺點： "Delayed flight caused us to become grounded on the Tarmac for an hour. We deplaned and waited another hour. Waited on the Tarmac once again for a half hour until we finally took off. Got in to ohare and had to wait on the Tarmac another half hour before they got us a gate. All in all, 4 hours of waiting and delays."
優點： "The plane was amazing"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "The woman at the counter was helpful and cheerful."
缺點： "The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting."
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Plus seating was wonderful. Very comfortable."
缺點： "Could have used more water."
缺點： "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
優點： "Da food, seat"
缺點： "Da Music"
優點： "Delayed by 2 hours"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Long flight but that is to be expected"
優點： "I was impressed by the food. Tasty and plenty of tea and coffee."
缺點： "They made a big deal at the gate about downloading the United App to be able to watch free movies. The WiFi didn’t work at all for me and others near me. I did see a couple of people watching movies, so it’s possible some folks were able to get a good connection. Good thing I had my kindle! Also, my bag and the bags of a few other people didn’t come through after UA22. There was a woman working at the computer at baggage claim #5 (I didn’t get her name) who called and radioed people regarding our missing luggage. It eventually showed up, but we were all getting very nervous because of the long delay. Thanks to that woman, it all turned out fine."
缺點： "We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business"
優點： "Accurate information"
優點： "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
缺點： "The boarding was a little quicker and more controlled."
優點： "The flight attendants were wonderful."
缺點： "The food was so so - I left very hungry (which is not so good for a diabetic). One of the toilets overflowed and soaked the carpeting by the bathrooms. There was an out of order sign on the door - but no sign indicating the rug was soaked. I left my shoes by my seat - had to throw my socks away. Movies & entertainment was mediocre."
缺點： "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
缺點： "We had to go from DC to ORD then back to GEG. It was out of the way and took much longer than expected. Other than that all went well."
優點： "The seat next to me was empty which made the whole long flight more bearable."
缺點： "Typical United service, without any bells or whistles."
優點： "Landing in Dulles"
缺點： "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
缺點： "Continuously moving departure time back."
優點： "It's a plane and it's a flight"
缺點： "I don't understand the stripped down ticket where I have to check in my carry on and only allowed a personal item. The same exact plane flown by Air NZ allows all passengers a carry-on plus personal item."
優點： "Gave some snacks and water"
缺點： "Delayed flight twice, made me late for other scheduled flight. I wasn't even in Newark when my plane left. Next flight was at 6 and so I had to wait about 8 hrs at the airport till I could leave."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "United - standard and expected fare!"
缺點： "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
優點： "Flight was uncomfortably hot, seats are incredibly close together / too tight. Also flight was delayed"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "It was good. Very nice flight attendants."
缺點： "The plane was delayed 4 times...but I was kept updated."
優點： "I didn't enjoy my trip."
缺點： "Intentionally delaying my flight out of Newark to Syracuse. My flight from Sacramento to Dulles was stuffing with little leg room. This crew was also very unfriendly."
優點： "Boarding was quick and efficient."
缺點： "It seemed that there was a lack of preparedness before taking off from each stop."
優點： "The crew on this flight were incredibly attentive and made this one of the best flights I've been on in a long time!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Departed on time"
缺點： "Arrived early"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Efficient and friendly"
缺點： "No complaints"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Too many delays to be able to take the flight."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "The entire experience at Newark was dreadful although the actual flight was fine."
缺點： "I was given misinformation about which gate I was supposed to be at and when I eventually got to the proper gate, the plane had left early. The United people that I spoke to in the terminal were very rude and disrespectful. The one woman that I spoke to was extremely nasty to me and it seemed like she was under the influence of something. This experience was totally unacceptable . Not everyone is comfortable flying, especially if they have not flown much. Airport personnel should take that into better consideration . Instead of flying next time, I probably should take the train!"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Landed 20 minutes early...great flight. We choose UNITED everytime!"
豁免更改費用。 搜尋到 曼徹斯特的彈性機票