Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
優點： "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
缺點： "Providing some snacks would be helpful when getting off the board."
缺點： "We got drinking water after landing. Would be better to provide some snacks on the way out."
優點： "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
缺點： "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
缺點： "I understand that the crew was probably tired, but I believe they can be friendlier."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
缺點： "Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude"
優點： "Lovely people. Lovely service. Good food."
缺點： "Excellent price generous luggage allowance."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
缺點： "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
優點： "Great flight on Thai Smile."
優點： "friendliness of staff"
缺點： "Entertainment program was boring, leg space limited"
優點： "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
缺點： "There wasn’t any tv to watch and not by way of magazines either."
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "The relaxed atmosphere and attentiveness of the flight attendants"
缺點： "The distance of the terminal to the aircraft"
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
缺點： "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
缺點： "We did not receive any information as to why our flight was late."
優點： "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
缺點： "Vegetarian food option"
優點： "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
缺點： "Loved everything"
優點： "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
優點： "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
優點： "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
優點： "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
缺點： "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
缺點： "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
缺點： "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
優點： "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
缺點： "Fish sandwich wasn't my favorite"
優點： "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
缺點： "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
優點： "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
缺點： "Nothing that I can think of."
優點： "Quick flight"
缺點： "40 minute delay"
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Food is good for a short flight. The crew were professional."
缺點： "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
優點： "Good flight, reasonable price"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
優點： "Overall everything was good except meal option"
缺點： "Not having vegetarian snack or meal"
缺點： "The price. This flight specifically was more expensive than others"
After cancelling our connecting flight from Hong Kong to Bali, forcing us to book that leg with another airline, they didn’t want to check our bag all the way to Bali because it wasn’t a partner airline. They finally relented, but our bags still didn’t make the connection through Singapore and arrived a day later.
nothing really. having food for free
優點： "good service, nice staff, confort ok"
缺點： "food can always be improve but overall ok"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
優點： "Very good"
缺點： "Very good"
優點： "Flight was on time"
缺點： "Food Crew"
缺點： "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
優點： "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
缺點： "flight delayed as usual"
缺點： "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
優點： "Crew was good"
缺點： "Food was not good"
優點： "The airline stewardess are nice Smile"
缺點： "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
優點： "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
缺點： "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
優點： "Passengers was good."
缺點： "Cathay pacific airlines is one of the most riches airlines in the world. I was expecting Excellent nutrition food but it was very bad. I didn’t eat it. Breakfast was good. I hope catha pacific airlines will change their food next time. TY USA"
缺點： "Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last."
優點： "Just great all round"
優點： "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
缺點： "I loved everything except for the freezing temperatures for 5 to 6 hours"
缺點： "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
優點： "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
缺點： "My only complaint, if I have to make any suggestions would be more leg room."
優點： "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
缺點： "Nothing to dislike"
優點： "All components of the trip were UpTo the expectations"
缺點： "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."
優點： "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
缺點： "Delay from hk to osaka :( but understandable due to technical issues ans weather"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "Everything was on time, with no hitches or major inconveniences."
缺點： "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
優點： "If you have diebitce don't fly on Cx no service it all"
缺點： "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
優點： "In-flight entertainment"
缺點： "Small portion of food"
優點： "great service"
缺點： "Seats too cram feels like sardines in a can"
缺點： "one of the cabin crews threw the meal to me :("
優點： "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
缺點： "Food was good but could be better. Healthier, purer"
價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
優點： "Crew were great. Seating was comfortable."
缺點： "Boarding seems a bit of a crazy process."
優點： "Reasonable price and not complicated"
缺點： "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
缺點： "If a flight is delayed, they could inform us."
優點： "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
缺點： "I could not check in online."
缺點： "Departing on time, boarding more organized fashion."
缺點： "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
優點： "Flight team were friendly and efficient."
缺點： "Delayed take off."
優點： "Movies, crew"
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Comfortable seats"
缺點： "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
優點： "It went smoothly from start to finish"
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
優點： "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
缺點： "Delay 15’"
優點： "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
缺點： "Whilst the crew were pleasant today"
優點： "Excellent staff"
優點： "All good"
優點： "Loved the pod seating in business class. Very confirtable"
優點： "In-flight meals for the Asian routes were nice."
缺點： "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
缺點： "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
優點： "The whole flight"
缺點： "Nil by"
缺點： "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
優點： "friendly crew. flight departed on time"
缺點： "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
缺點： "Food... only could have the fruit"
優點： "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
缺點： "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Food served inflight was excellent, new airplane, and comfortable legroom"
優點： "Good weather and a quick smooth flight"
缺點： "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
優點： "On time, lunch served, no problems."
缺點： "No entertainment, but a very short flight, one hour, who cares?"
優點： "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
缺點： "staff on ground and in flight was unfriendly"
缺點： "Not sure whether it's MEL airport or VN airline. Priority luggage for business class passengers were the last to come off the belt - more than one hour after arrival, and after all the regular baggage was offloaded."
優點： "Food was nice and plane was clean and not too crowded."
缺點： "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
優點： "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
缺點： "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
缺點： "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
缺點： "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點： "Absolutely nothing"
缺點： "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
優點： "I was able to purchase extended seat room for a reasonable price."
缺點： "No free drinks or entertainment or anything to help pass the flight time."
缺點： "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
優點： "Comfortable seat in emergency exit row!!"
優點： "HK Express compensated for delay"
缺點： "Fight was delayed 2 hours"
缺點： "Sat on runway 2 hours and then bags delayed 1 hour"
缺點： "They didn’t offer any thing to drink, complimentary"
優點： "Price was good and HK to Tokyo times were good"
缺點： "No entertainment on 5 hour flight"
優點： "Nothing in particular."
缺點： "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點： "Good price to go HK to Tokyo"
缺點： "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點： "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
優點： "Easy flight, nice crew"
缺點： "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
優點： "The web specials for prices"
缺點： "At least provide water to guests."
缺點： "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點： "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點： "Lastminute.com could have answered my emails"
優點： "Low budget and efficient"
優點： "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
缺點： "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
優點： "I just want a seat in a high season!!!!!!!!!!"
優點： "Friendly crew and very organized"
缺點： "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點： "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點： "Price was good."
缺點： "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
優點： "Easy boarding, and slept the flight."
缺點： "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點： "It was a short flight."
缺點： "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點： "I love when they have great deals on airfare. The late night flight works well for me."
缺點： "Wish the air cooler was stronger and that water was served during the trip."
缺點： "Budge airline, uncomfortable seats"
優點： "Not much"
缺點： "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點： "Price is good"
缺點： "No entertainment, no water"
優點： "I'm glad it was only a three hour flight"
缺點： "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
缺點： "網上已check in,但到登機閘門要排完一邊對資料，再排另一 邊查証件，比較愚弄人"
缺點： "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
優點： "Great job"
缺點： "Small seats"
優點： "Professional staff"
缺點： "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點： "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
缺點： "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
優點： "Flight departed on tme and arrived on time"
缺點： "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
缺點： "Seats were very very uncomfortable"
優點： "Cheap but on time"
缺點： "Too much promotion message"
優點： "We landed safely and the crew were polite"
缺點： "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
優點： "It was cheap"
缺點： "Everything about it was not good and I will never fly them again"
The worst flying experience on an intrnarnional flight
優點： "Smooth boarding"
缺點： "Leg room"
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
優點： "Crew was quick to serve any on-board item I ordered. Happily served with a smile"
缺點： "I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue."
缺點： "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
優點： "On time departure"
缺點： "Bigger aircraft"
缺點： "Would be nice to have entertainment"
優點： "Everything was good ..."
缺點： "... we were just a little bit delayed."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
缺點： "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
優點： "Cabin crew was nice and professional."
缺點： "Seats are a bit cramped up."
缺點： "The flight can’t even provide a plastic bag for me to pack my pre order meal."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
缺點： "I got what I paid for."
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "we arrived almost half hour ahead of schedule"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
缺點： "One hour delay on runway"
缺點： "Flight delay for almost 4 hour"
缺點： "They changed the time without announcing anyone. Each day the flight is at a different time."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "Nice place fun"
缺點： "Well it's alright"
缺點： "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
優點： "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
缺點： "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
缺點： "Flight delayed by 2 hours"
缺點： "Crew was not helpful"
優點： "All except boarding"
缺點： "Flyers cutting que prior to boarding without intervention from air crew staffs."
優點： "Politeness of the crew. Welcoming you with a smile"
缺點： "Delay. So many delay"
優點： "Nice clean plane and efficient staff"
缺點： "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
優點： "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
優點： "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
缺點： "Nothing...everything was perfect!"
缺點： "No communication of baggage fees - desperate service"
優點： "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
缺點： "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
優點： "quick check-in and no-nonsense."
缺點： "They were fine."
缺點： "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
缺點： "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
優點： "Nothing. Well it's over now and that's wonderful."
缺點： "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
缺點： "Would be better if they had WIFI on Flight"
優點： "No frills."
缺點： "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
缺點： "All thing baaaaad"
優點： "Fast & on schedule"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"