優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Food was good. Good leg room. Smooth flight."
優點： "The EMIRATES flight was nice. Japan airlines has good leg room."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "Seats, movies, comfort"
缺點： "No vegetarian options"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Service was excellent and seats were comfortable."
優點： "Good service. Flight went off without a problem."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Thier food tasted excellent!"
缺點： "Wish there was a vegetarian option too."
優點： "JAL is great!"
缺點： "Cold food"
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
缺點： "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
缺點： "I wish all the seats were like first class. We were in economy class"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
缺點： "Good news from others."
優點： "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
優點： "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
缺點： "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
優點： "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
缺點： "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
優點： "Crew amazing, very polite and helpful."
缺點： "Was great, I slept most the way"
缺點： "Let me change my ticket due to a death in the family."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "Very efficient crew. Good food. Good movies."
缺點： "More room around seat."
優點： "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
缺點： "Flight wasn’t as long but if you add up the lay over time, it end up being long."
優點： "Korean airlines is completely criminal"
缺點： "Korean airlines"
優點： "comfortable seats"
缺點： "The touch screens were terrible"
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "How often i was fed"
缺點： "I wanted to upgrade and they said no even rhough it wasnt full"
優點： "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
缺點： "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
優點： "The entertainment system and choices were top notch!"
缺點： "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
優點： "The comfortable aircraft and its services"
優點： "Customer service is very good"
缺點： "Delayed flight departure and arrival"
優點： "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
缺點： "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
優點： "Food and comfort"
缺點： "Not so much to watch"
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
優點： "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
缺點： "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
優點： "I thought the food was exceptional"
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
缺點： "Their movie offering is a bit limited."
優點： "Nice friendly staff"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Seat comfort, space, and service."
缺點： "Nothing was disliked on return flight"
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "Service counter check in was very helpful"
缺點： "Trying to sleep"
優點： "Everything was fantastic."
優點： "Cleanliness of the restroom and hospitality"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Again, my special meal request wasn't found and I ended up eating nothing"
優點： "Seat had leg room"
缺點： "Felt old and dated."
缺點： "There was no wine available"
優點： "I was late for my boarding to due to incoming flight was late but they waited when they didn't have to and accommodating to my needs"
缺點： "Did get my luggage with me when I landed in Chicago due to my incoming flight was late"
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
缺點： "Didn't have a problem at all."
優點： "Everything was better than expected."
缺點： "delays, delays yuck"
缺點： "No milk available."
缺點： "My screen wasn’t working. It would have been great if it was."
優點： "On time, smooth take off and landing."
缺點： "Air conditioning was very loud"
優點： "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
缺點： "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
缺點： "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
優點： "Comfy on time and personable. Food was good too. Thank you."
缺點： "It was all good."
優點： "They have few movies selection that was good"
缺點： "I like being in a big space faster. And clean good service I"
缺點： "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
缺點： "2 hr delay"
優點： "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
缺點： "Not a lot of family movie selection"
優點： "The snack variety"
缺點： "My headphone jack was broken :("
缺點： "Too crowded."
缺點： "Time to bring in dual class flights!"
優點： "on-time and quick boarding times"
缺點： "Waiting too long before take off with no circulation of cool air"
缺點： "Nothing. Delta is the best airline in North America"
優點： "There were alot of good movies to choose from, and the food wasn't bad."
缺點： "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
優點： "I liked the selection of movies."
缺點： "The arrival estimate was off."
優點： "it was great experience"
優點： "Lincoln ground staff is top notch. Friendly Midwest people."
優點： "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
缺點： "Only problem was I couldn't get connected to the wi-GI."
優點： "On Time"
優點： "On Time"
優點： "Good heads up to turbulence."
優點： "Very friendly and helpful staff."
優點： "I liked everything."
優點： "Smooth. Great Staff"
缺點： "No complaints."
缺點： "On time"
優點： "Very smooth"
優點： "Service was good. Attendants polite. Information good."
優點： "The best stewardesses in the industry."
優點： "Loved it all. That's good advice above :)"
缺點： "It was a blast!"
優點： "Everything went smoothly and efficiently"
缺點： "Everthing went well no complaints"
優點： "Plane should have been inspected before scheduled departure at 5:30 AM!"
缺點： "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
優點： "Staff were courteous. Captain explained reason for delay."
缺點： "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
優點： "Lots of movies available!"
缺點： "One small bag bag of peanuts?!?"
缺點： "half-broken screen, couldn't access anything on the left side"
優點： "On time departure and slightly early arrival"
缺點： "Airline food is just so inadequate in every way."
缺點： "Read previous complaint"
優點： "Good service"
缺點： "Small airplane for the route and terrible terminal"
缺點： "No meals was available for VEG. people."
優點： "Having some free and pay movies adds to any inconvenience that may be outside of any control."
缺點： "Not enough sitting space felt very cramped"
優點： "Had complementary food at check in"
缺點： "Free wifi"
優點： "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
缺點： "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
缺點： "Not being 1 hour late"
缺點： "Staff rude and short"
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "KLM staff is great"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
缺點： "Larger meals."
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Crew was good"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Friendly and efficient crew. Flights were on time if not even early."
優點： "Nice crew pilot food and beverage"
缺點： "No wifi"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
優點： "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
缺點： "The movie options, as well as music and TV options were limited. There were no electrical outlets."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
缺點： "Flight departed 35 minutes late"
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
缺點： "We did not get two of baggage at the destination."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Consistently high standards"
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
缺點： "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
優點： "Cabin Crew was awesome."
缺點： "Entertainment System was not working and no Non-veg food option in flight."
優點： "Short-hop flight, fit for purpose."
優點： "was very quick"
優點： "Good multi media access and content"
優點： "Eveything is well arranged"
優點： "Great crew service. Among the best ever."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "Good and plenty of food available."
缺點： "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
優點： "Service was good"
優點： "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
缺點： "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
缺點： "Great flight"
缺點： "We were packed in during coronavirus. I am never flying American again. Profits over health"
缺點： "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"
缺點： "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
缺點： "Baggage claim was terribly slow and we were director the wrong carousel."
缺點： "The delays due to software"
優點： "All was good"
缺點： "Nothing to complain about."
缺點： "I will never, ever book with Kayak again"
優點： "Busy but kind stewardesses"
缺點： "Please offer another snack option besides carboard flavored pretzels."
優點： "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
缺點： "Bumpy ride."
缺點： "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
缺點： "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
缺點： "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
優點： "This is such a quick flight, and the staff made it quite easy."
缺點： "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
優點： "On time, not completely full, good staff at gate & on plane"
缺點： "All good."
優點： "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
缺點： "25 min to get from late push-back to throttle-up. Late arrival at destination."
缺點： "Tight seating"
優點： "not much, on time, but that is a low standard of something to like"
缺點： "Crew attitude,"
優點： "Very comfortable, affordable, nice staff! On time. Will fly AA again."
優點： "Smooth Travel! AA is great"
優點： "Felt very quick, I supposed after a 15+ hour flight from Sydney."
缺點： "As always tight seats."
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
優點： "The touch down at MSP. Was sitting over the wing and barely felt it."
缺點： "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
優點： "Crew; snacks are okay, but could be better."
缺點： "Coffee is always burnt; overhead compartments too small; too little space for legs."
優點： "Nothing. Still waiting on New Years to see if AA get us back to MSP"
缺點： "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
優點： "Perfect quiet comfy flight"
缺點： "New cheap fare is honestly offensive trash."
優點： "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
缺點： "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
優點： "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
缺點： "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
缺點： "it was an hour late"
缺點： "No priority boarding for people with babies and toddlers"
缺點： "The handle for the window shade was torn off"
優點： "The in-flight snack and the flight attendants on the flight were great."
缺點： "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
缺點： "Female attendant on 11/22 mpls>Dallas-Fort was very rude."
缺點： "3 hour delay - no compensation."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "More spacious seating."
缺點： "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "Flight was on time, and arrived about 1/2 hour early into MPS!!"
優點： "Love the new entertainment on your own phone"
缺點： "Boarding took forever due to people's luggage in the overhead."
優點： "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
缺點： "See above"
優點： "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
缺點： "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
缺點： "It was freezing."
缺點： "Requested for wheelchair assistance but none provided?!!"
優點： "Did not travel from Phillies to Minneapolis. Due to change in program."
缺點： "Two hour delay due to mechanical issue was a showstopper."
豁免更改費用。 搜尋到 明尼阿波利斯的彈性機票