優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "Thank you so much really was the best price I got"
優點： "Amazing service"
缺點： "The comfort of the seats and size"
優點： "They were good."
缺點： "Better English language and Better professional training."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean. Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb. They provide complimentary beer and wine throughout the flight. Their price often cannot be beaten."
缺點： "CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc. I usually binge watch and this time it worked out"
缺點： "the crew is impatient. The stewardess left before i even finish my sentence."
缺點： "Very good and friendly"
優點： "My first time. It was a fine flight. We liked the food and service and comfortable cabin."
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. In the course of 20 hours they served two full meals with sandwiches for snacks. These were decent meals as far as I am concerned."
缺點： "Guangzhou to Toronto, the cabin was a little warm for my liking, I don't think it ever got below 25°c in there, for me it made it a bit difficult to sleep. This was not the case on my flight from Toronto to Guangzhou so maybe this was just an isolated case."
優點： "I don’t really like anything about flying. They gave me an aisle seat that was nice."
缺點： "No vegetarian options so I couldn’t eat meal. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. No on flight entertainment. No order when boarding."
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
優點： "Food was ok.."
缺點： "Lost my luggage.. acted like it’s not a big deal.. don’t care.."
優點： "Food was good. Crew were nice, and there were nice selection of movies."
缺點： "Everything was good"
優點： "Excellent Service by Crew Members."
缺點： "Thai film shown in Centralized Front Monitor was not popular."
缺點： "See above"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Everyone is very helpful in terms of where you go. They are just so happy to help you."
缺點： "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."
缺點： "Only allow one piece luggage."
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "The seats"
缺點： "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"
優點： "Great flight and awesome views."
缺點： "My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "I like the cleanliness of the toilet"
缺點： "The flight CZ3517 was delayed by more than 2 hours."
缺點： "The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "I missed my flight due to certain inevitable reason and kayak or China southern both didn't wanna help me in such case."
優點： "No problems is a good thing."
缺點： "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "The services was excellent. Everyone was polite. Overall was very good experience."
缺點： "Below average food and absolutely no in-flight entertainment. Flight delayed over an hour....essentially impossible to get wifi at CAN airport and when you do it's so slow so as to be useless anyway. World-class airport or airline? Not even close...."
優點： "Service was good."
缺點： "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."
優點： "price was right..business class 2400"
缺點： "no jetways ..we had to be bused..it was raining we got wet .more than 1 inch of water on ground so feet got wet. bused a long way to get the plane"
缺點： "6 hours delay without any explanations and compensation, the transfer experience was so bad. Worst airline ever."
優點： "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
缺點： "We couldn't land in Kunming so we arrived with 6.5 hours delay"
缺點： "Very bad food."
缺點： "Flight was change to China Airlines"
優點： "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
優點： "Food was good. Crew was helpful."
缺點： "The Boeing 787 dreamliner on the CAN - SFO segment has really poor legroom in economy, really uncomfortable on such a long haul."
優點： "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
缺點： "Initially seat would not adjust. Crewmember was able to fix it though."
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "The crew are amazing"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
缺點： "Hope to keep departure on time !!!!!!"
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點： "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
缺點： "Replace worn out seats."
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "No real problems"
缺點： "Nothing significant"
缺點： "got severe food poisoning from the airline food."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
優點： "We left 13 mins late but landed 45 mins earlyearly"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Crew are nice and friendly."
缺點： "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
缺點： "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
優點： "Staff was friendly"
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
優點： "The food was good and staff was friendly"
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
缺點： "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
優點： "Nothing. It was a bad experience."
缺點： "They could have served food. They could have checked us in through to our final destination."
缺點： "There is no baggage transfer for international connecting flight. No hotel is provided from the airlines for international travelers, transit time is 12hours"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "I am stranded in Bangkok because the Flight you put me on violated China visa requirements. And I CANNOT get a hold of ANYONE to resolve issue."
優點： "Loads of space. Super crew,"
缺點： "Nothing. It was perfect."
缺點： "I can not able to check in from Yangon international airport to SFO due to transit hour is more than 24 hour in china.. I had to cancel flight with $116 cancellation fees which I wasn't satisfied. Without flying anywhere I have to pay for that fee. I will not buying anymore China eastern airline for future."
缺點： "Very limited English speaking programs/movies"
優點： "The flight was fairly smooth. There was a good selection of movies."
缺點： "Coming off the plane in Nanjing was frustrating as they were totally unorganized and the plane was delayed because of this. We had to go through customs and recheck everything. We then went back on the same plane to the same seat. Kinda confusing but all in all it was okay."
缺點： "Flight was delayed over one hour and gate was changed from one side of the airport to the furthest gate on the other side of the airport with no announcement made. Lack of English spoken or understood by flight attendants, gate agents , and check in counter agents."
優點： "Comfortable flight,on time departure,friendly staff"
缺點： "Long layover"
缺點： "Worst airline I ever flew on"
優點： "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
缺點： "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
缺點： "I was not able to board the flight in Laos. I had a visa for Shanghai which was my final destination but the airline would not let me fly through Kunming without a transit visa. The staff was very rude and would not listen to me. They just kept saying I could not board the flight. They would not help me to change or re-book a flight and was fine to leave me stranded in Laos. The airport did not have wifi or any resources. I had to please to pay a kiosk to use their wifi so that I could rebook my flight through another transit province. It was a horrible experience and left me out a few hundred dollars."
優點： "not much CE at their usual"
缺點： "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"
缺點： "Landed in Kunming only to find that there was no international terminal so I had to go through immigration to change planes. Showing up in China without a visa is a big no-no. China Eastern, whose flight crew spoke minimal English, didn't warn me about this at all. The soldier at the immigration desk was not amused by a US citizen without a visa, and it took much explaining and a couple of conversations between soldiers to be allowed a 24-hour visa. It was touch and go for a bit, leaving me wondering if I was to be turned away. NOT ACCEPTABLE!"
優點： "The staff were professional and courteous; we took off close to on time. The airline got us into a very nice new hotel to overnight before our next China Eastern flight."
缺點： "The security at Urumqi (URC) airport was over the top and we almost missed our flight. Unfortunately, they seated our family in four different areas of the plane."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Crew is exceptionally nice and friendly!"
缺點： "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
優點： "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Clean plane, served meals on each flight"
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Very little."
缺點： "Lost my bag, no food, no TV, nothing. Bare bones flight."
優點： "Good service; timely boarding"
缺點： "Too many stops; long layover"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Service was good"
缺點： "I was forced to book a new flight when they informed me at check in that I was only allowed a 24 hour transit visa, when in fact US citizens are permitted 72 hours. A mistake on their part that cost me $1400! I won't fly with them anymore."
優點： "Meals are served on flights, seemingly regardless of flight length. Comfortable and clean airplane."
缺點： "Airline put incorrect passport number in boarding system for one of the boarding passes. I had 3 flights, total of 6 connecting flights booked at once for 2 people (therefore total of 12 connecting flights) For some reason 1 of the 12 boarding passes had the wrong passport number printed on the boarding pass. Had to speak to a China Eastern representative at the airport who was very unhelpful. After an airport employee (not affiliated with China Eastern) spoke to the China Eastern rep, the rep claimed there was no problem all along. I was in a Changsha, China at the time so few employees spoke English. Luckily my girlfriend sole Chinese otherwise this would’ve been a much worse experience."
優點： "Lots of free movies. Leg room was ok. Flight left on time."
缺點： "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
優點： "Nothing about it"
缺點： "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Food and entertainment were good. I was given an aisle seat like I prefer so my comfort level was good for this flight."
缺點： "The flight itself was good, but the whole transfer process was pretty inconvenient and annoying. This may have been a rare circumstance since I had two connections on this journey, but it seems like this process could be made A LOT easier. I was told in Los Angeles when I checked in for the first leg of my trip that my bags would need to be collected in Kunming and re-checked for the final leg of my trip (Kunming to Bangkok). I thought no big deal. Well after collecting my luggage from the carousel in Kunming, I proceeded to go where appeared to be a re-check point. I was told there that I needed to go all the way out of the secured area and check in for the next flight there. After confusingly navagating my way through this airport, I finally arrived at the check-in desk. This the same check-in counter that everyone uses when coming off of the street. I can understand doing this if I was switching airlines or something, but I don't know why I wasn't allowed to use the re-check counter. After the time it took to find the check-in area and wait in line, I had my boarding pass for the flight with about 1 hour left until departure. I then proceeded to the departure checkpoint where I waited in line for approximately 25 minutes before reaching an officer. To my horror, he asked for my departure card, which I was unaware that I needed and he pointed to the back of the room. I tried to explain to him that I was only connecting through and hadn't actually stayed in China, but he still sent me to the back of the room to fill out this card. This meant that I had to wait in line again, but luckily it was only a 20 minute wait this time. After luckily getting through the security, I now had about 10 minutes before the scheduled departure time, so I was pretty stressed since it said on my ticket that the door would be closed 15 minutes before departure. Luckily I made the gate before the door was closed. While waiting in line, I spoke with some people that had also been on my Shanghai to Kunming flight and they had also been very confused about the whole transfer process and were also very close to their departure time at this time when I spoke with them. I think their flight to Dubai was delayed, so they made their flight. Maybe most of my issues arose from the double-connection in China, so I will not under any circumstances be selecting a trip where this is on the itinerary. I've connected through Guangzhou and Beijing before and I've never had a need for an arrival / departure card at either of those places. There should be better communication in this area to help people avoid this kind of confusing situation like I experienced. For example, if it was a double-connection thing, send an email explaining the procedures for trips that connect in this manner. I assumed that arrival and departure cards were only for people that were actually staying in the country for more than just connecting flights. Wrong assumption obviously."
優點： "Nothing about this experience was acceptable nevermind enjoyable."
缺點： "Due to some strangely worded "regulations" regarding layovers in China I was barred entry to my flight. China Eastern made no effort in helping me; essentially pointing the finger at the online booking agent (Kayak/Justfly) who in turn, pointed their fingers back at the airline. All parties refused to process my ticket OR refund my cost. Eventually I bought an additional ticket directly to the city of the final leg of my itinerary so as to avoid the visa restrictions on multi-city layovers. Only to find that China Eastern would NOT honor the ticket from Kunming to Vancouver as I had not been on the first two legs. Again, no solution was offered and no refund provided from China Eastern, Kayak or Justfly."
優點： "Friendly staff."
缺點： "Food options not available. No entertainment."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Flight attendants wouldn't speak English to foreign passengers even though the flight was experiencing turbulence due to poor weather (I'm guessing, who knows, they didn't tell us). We landed in another city without warning and then departed again without update. When we finally landed, hours after we should have, the crew didn't say goodbye, thank you, sorry for the discomfort, nothing. Will not fly again and will spread the word about this terrible airline."
優點： "Despite the late arrival of the inbound aircraft, the bus boarding was efficient and we were ready to go fairly swiftly. The seats were quite comfortable for a short flight, it was a visibility newish B737-800 aircraft. The food was bland and flavourless, but they did serve fruit and Haagen Dazs"
缺點： "Again the food was basic apart from the ice cream. The entertainment came in the form of pop down screens that just played a Chinese drama. The single most frustrating thing about flying any Chinese airline though is the blanket ban on all mobile phones during the flight, even in flight mode. A imbisilic and embarrassingly outdated rule that is clearly one of the many achievements of the CCP. Wake up and join the rest of the world!"
優點： "The crew gave us sandwiches while we were waiting to take off."
缺點： "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
優點： "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
缺點： "so I will be adding that to the lawsuit as well."
缺點： "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
優點： "Overall for price and everything was good; not bad at all. Flying time, maitaining on time arrival and departure was notable. But as you would expect it was crowded :) not too noisy or anything just that u feel more crowded in china and similar places i guess. They should definitely "beef"-up the vegetarian options as the food was pretty average. :)"
缺點： "there wasnt anything particularly annoying or to be disliked"
缺點： "Small space in economy"
優點： "The price was good"
缺點： "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
優點： "The crews are very friendly nice and helpful!"
缺點： "Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?"
優點： "Crew was good"
缺點： "Seat assignment."
優點： "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
缺點： "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."
缺點： "Serve water more frequently in between the 2 meals"
優點： "Not very comfortable"
優點： "Front Business class cabin solitude only 2 rows."
缺點： "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
缺點： "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
優點： "Barely anything"
缺點： "Almost everything not comfortable seats"
缺點： "The flight was at 2am. At midnight everyone was trying to check in, but they just didn't have enough kiosks and the line stretched out of the waiting area and down the entire building. We all stood in line over an hour and then they delayed the flight cause obviously all those people needed to get through security as well! Also the non smoking plane smelled like smoke?"
優點： "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."
缺點： "Late departure and arrival."
缺點： "No leg room at all. Seat was jabbing into my legs the whole time. No entertainment, no food."
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
優點： "I liked the service,"
缺點： "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "On schedule"
缺點： "* The TSA locker was missing * the belts were missing"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "My sky miles status had me in an exit row so it was a bit roomy. Fly MU & FM all the time and was a good flight - no complaints. Especially like the new MU/sky team lounge at PVG - old lounges had no where to go but up and its finally at roughly international standards"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "It was on time."
優點： "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
缺點： "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life."
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
優點： "All around good"
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
缺點： "Very uncomfortable seats, butt hurts after a while. Seat heads didn't adjust at all, so even harder to sleep comfortably."
優點： "The price was the best. Keep up the good work on that dimension."
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "The flight movies."
缺點： "They wouldn't allow me on my flight from Shanghai to Bangkok because they said that the gate had closed an hour and a half before the flight was set to depart. Then they didn't tell us that that would cancel the rest of the flights for the trip so I was stranded in Bangkok for an additional two days and I missed my flight back to New York and I had to buy a new ticket. I also had flights to Hawaii that I was not able to use and I was only able to get reimbursed for one of those tickets. It was an awful, horrible experience."
優點： "Service overall was good but the experience was lacking in some areas. The seating was fine but entertainment selection was really limited. The wifi didn't really work or was so slow you couldn't open anything. Meal selections and snacks were just ok. There was really nothing on the menus that were spectacular. Headphones and things like that were cheap and not really any better then economy. Lay flat was what was important to me and the price was really good but knowing now what I know would pay more for a better carrier with better business class amenities."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."
優點： "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點： "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
優點： "since i was wearing a boot on my foot for a toe injury.i had wheelchair service which was excellent. I was a little nervous at first as the plane wasnt as new or nice as the China eastern plane i flew from SFO to SHanghi. Food was OK"
優點： "Flight was quick and arrived early."
缺點： "Seats were not very comfortable and did not recline much. The flight attendants were not friendly, did not smile much except at boarding and departing."
缺點： "No entertainment No blankets No pillows Cold flight No drinks/ service"
優點： "Low cost, and it left close to on-time (just a 20 minute delay - amazing for Guangzhou)"
缺點： "Tiny seats, poor food, flight attendants who insisted electronics products could NOT be on (even though the flight supposedly had WIFI on it)."
缺點： "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
優點： "Very clean, prompt food service, kind and quick staff. Very happy with my flight!! Looking forward to booking China Eastern again :)"
缺點： "Quality of the movie, difficult to hear the voices with the given earphones."
優點： "Cabin crew were incredibly polite and their efforts to ensure my comfort always felt genuine. Refreshing service of fruit on a short flight was most welcome. I was offered a newspaper in English and was most impressed with the concern the staff showed to keep us well informed during a short delay on the tarmac."
缺點： "Had to go through security twice as they wanted me to go all the way back to the check in desk so they could examine my luggage. For some reason they won't let you use your phone on board even in flight mode.. strange. This is why I've given only an average rating for entertainment. It would be 1 if I hadn't been brought a newspaper."
優點： "The crew are patient."
缺點： "some little things."
豁免更改費用。 搜尋到 昆明的彈性機票