Highly efficient and great service
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
I like the services, food on board is very good too.
Again, lots of space, bug seats, plenty of legroom -served me dinner after I slept through the meal service.
Stewardesses are so nice! Food is really good I will choose japan airline again!
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
優點: "At least it was delayed so we could make it to SFO."
缺點: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點: "The crew was great and entering and exiting the plane was quick."
缺點: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點: "Everything"
缺點: "Connection time at Narita is too long"
優點: "Professional and friendly crew"
缺點: "Food quality from Jakarta is bad"
優點: "I think Japan Airlines is the best airline."
優點: "Crew members are extremely friendly and the seat has more leg room."
缺點: "in flight entertainment can add more movie and TV shows."
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點: "Nothing to criticize. Flight experience was good but not exordinary."
優點: "The service was excellent"
缺點: "Food needs improvement"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Service was excellent and seats were comfortable."
優點: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點: "Great service. Food drink and inflight entertainment"
優點: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點: "The second meal (light lunch, i think) had dry shredded chicken."
缺點: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點: "Courteous cabin crews, must be from Japanese culture."
缺點: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點: "Flight attendants provided high standard of service and courteous."
優點: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
優點: "Riding on the 787 was superb."
優點: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點: "No major disasters, comfortable seats, on time."
優點: "Great meal compared to other local airlines. Comfortable."
優點: "Service"
缺點: "Food, especially before landing"
優點: "best comfy seat! best food best service! I will use japan airline again!"
缺點: "nothing"
優點: "Service was polite and efficient"
缺點: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
優點: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
優點: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
優點: "Service"
缺點: "Not anyone fault but I wish seating was better fitted in economy for taller people"
優點: "Asian vegetarian meal"
缺點: "limited rest room facilities"
優點: "food was great movies are updated flight attendants are professional and courteous"
優點: "Food and drinks"
缺點: "Nothing"
缺點: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
優點: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點: "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點: "Everything"
缺點: "Free Wi-Fi would be nice"
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
優點: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
優點: "Everything is perfect."
缺點: "Nothing to complain, simply perfect."
優點: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
缺點: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
優點: "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點: "加強空服員訓練"
優點: "Crew looked stressed and rushing things. Didn’t look very friendly."
缺點: "Smiling crew"
缺點: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
優點: "Amazing crew so friendly and helpful"
缺點: "Also the price was high"
優點: "The crew members were great and managed everything effortlessly. The pilot was also very friendly."
缺點: "Boarding system did not work temporarily and the boarding was delayed"
優點: "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
缺點: "No suggestions"
優點: "the place of my seat on the plane."
缺點: "The food, seat, space, & baby Control"
優點: "v cooperative crew & helpful"
缺點: "座位的電視壞了,網路連現還是系統問題。空服員幫我們安排第二個位置,躺椅後躺無法固定,無法後仰"
優點: "The crew is great . Service excellent"
優點: "Flight crew were excellent."
優點: "cheuk in 快!吾使等太耐!"
缺點: "還有大半小時先着陸,已收毛毯,趕收工的感覺!"
缺點: "The Crew could be more friendly"
優點: "飛機座位舒適,服務員親切友善"
缺點: "沒有"
優點: "Yep crew very good .and kindly. Seat super comfort."
缺點: "There no usb charging on dubai airport."
優點: "Crew was good"
缺點: "Delayed departure, seats were not selected properly. We were 6 were the preferred seat for one of them was window. However, they selected seats in the middle till the last before window."
優點: "The food and service was great."
缺點: "Boarding for priority was a bit slow."
缺點: "整體服務算還可以,但是有漸漸下滑的狀況"
優點: "最後一排"
缺點: "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
優點: "組員微笑送餐"
缺點: "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
缺點: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
優點: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
優點: "Business class setup Bar Staff"
缺點: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
優點: "Comfort and service on boat"
缺點: "Check in and flight connection not as promised..."
優點: "Food is good"
缺點: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點: "Taipei airport was not great and confusing."
優點: "在各方面都能體驗賓至如歸嘅感覺"
缺點: "航班既時間"
優點: "No wonder Emirates is one of the best airlines in the world!"
優點: "服務員親切,餐點平均水準不錯。"
缺點: "在葡萄牙跟杜拜的登機時間較晚開放,在機票上寫的最晚登機時間時,實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕,很多電影因此都無法好好的觀看。"
優點: "A380座位大很舒適,服務員親切,餐點平均水準不錯。"
缺點: "在葡萄牙跟杜拜的登機時間較晚開放,在機票上寫的最晚登機時間時,實際上還有很多旅客還在排隊等候。"
缺點: "上半年前坐同一航班用餐時要求喝bitter lemon汽水,服務員很热情的去找給我們。今次作同样要求,两个航班的服務员皆说沒有"
優點: "I was amazed to be upgraded to Business class!!! I wonder why. Anyway, the service was amazing, and the staff very friendly and helpful!!! The food was superb."
優點: "Choice of movies was good"
缺點: "Changed flights in Dubai but there were not enough or easy directions. Could not hear boarding announcements due to announcement issues. Crew who served were rude and not useful most time, except couple of crew members. Ear phone not working, took a while after asking to get new one. Food was cold and poor - did not have second bite on most food. Crew serving was as if they were in training (must be) Cramped seat, which did not recline much, which was unusual for Emirates. Glad to be out of that plane."
優點: "Food was good"
缺點: "Less attention to my two kids"
優點: "the movies"
缺點: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
缺點: "Seat assignment and boarding process"
優點: "Everything"
缺點: "Nothing"
優點: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
缺點: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
優點: "the crew were not friendly and they were bossy"
缺點: "more kind crew"
優點: "Lady “Setora” at the check-in was amazing. Very nice, kind and helpful person."
缺點: "Food service .. we where very hungry and thirsty during the flight. They barely give you some snacks ."
缺點: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
缺點: "Boarding process should be further protective of priority and business class passengers-boarding experience was somewhat chaotic with economy passengers blocking way for priority boarders"
優點: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
優點: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
缺點: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
優點: "Amazing"
缺點: "Yes amazing"
優點: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
缺點: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
優點: "I didn’t like anything. The plane wasn’t on time for the connecting flight so I lost my transit."
缺點: "Flight coordination should be better"
缺點: "The stewardess not very nice"
缺點: "Connecting flight From plane to the gates"
優點: "Everything! Thanks"
缺點: "Everything was perfect"
優點: "Crew was very good."
缺點: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
優點: "Istanbul Airport has good facilities and F&B options"
缺點: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
缺點: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
優點: "almost nothing"
缺點: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
優點: "Excellent service and food. Good selection of movies. Great overall experience."
缺點: "Crying baby and squealing toddler."
缺點: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
優點: "Had ti spend while night in the Istambul airport. ...."
缺點: "No connection till following evning"
優點: "Never got the chance to actually try it."
缺點: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
缺點: "Movies didn't work well"
優點: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
優點: "Wonderful crew, food and flight in general. Pleasant and cheerful crew."
缺點: "The entertainment system did not work on my seat. Not a big deal, but inconvenient."
缺點: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
優點: "Excellent cabin crew, food and entertainment"
缺點: "Connection time between arrival time from Tel Aviv to Miami was very short. We had to sprint from the transit security area, through the crowded main terminal, to gate 705 to our sole connecting flight to Miami. A bus or other form of transportation should be provided to gates that are very far away. We were the last ones to board. Private security staff at the gate prior to boarding the bus to take us to the plane confiscated my Bluetooth headphones under the assumption that they fell under TSA's prohibited electronic devices (which they do not). When on board the plane, I noticed another passenger with similar headphones which were not confiscated- selective enforcement."
優點: "Start from online checking, baggage dropped and boarding flight is a hidden tradition of high class hospitality experience. My first time ever to use Turkish airlines succeeded my expectations. food is great, the onboard seat is comfortable and the crews they're wonderful."
缺點: "Quietness and simplicity looks of high quality of crews presentation is a high class professional experience."
缺點: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
優點: "This flight was more comfortable and has less overall radiating plane/ engine noise (it certainly could have been because of where my seat was on the flight). Again the food was delicious, and I appreciated just how often the crew came around to give out water (I get very dehydrated on flights so I appreciated that very much)"
缺點: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
優點: "Crew was amazing, food was incredible, service awesome, awesome airline"
缺點: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
優點: "Once again an extremely enjoyable experience. will continue to fly Turkish air"
優點: "Boarding was on time and service was good nice food."
優點: "Nothing"
缺點: "Flight canceled"
優點: "Istanbul airport with shops and new food court area is excellent"
缺點: "Newer fleet. Good service and entertainment system."
優點: "Excellent service, food and entertainment."
缺點: "The boarding was long and via buses!"
優點: "Standard business seats for short distance. Roomy seats ( business class) . Good service with breakfast."
缺點: "No entertainment system in seat"
優點: "getting off the flight"
缺點: "the men attendants on the flight were rude. 1 got half a cup of orange juice on me and never apologized. got passed up for drinks had to stop them and ask everytime."
缺點: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
優點: "Everything was great!"
缺點: "Security going from venice to Istanbul then israel could have been better"
優點: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
缺點: "Nothing to mention - was very happy with this trip."
優點: "zero customer services and i will never fly with this airlines again"
缺點: "zero customer services, rude . and i will never fly with this airlines again"
優點: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
優點: "The service, the food, everything."
優點: "Flight on time and smooth. Crew was nice."
缺點: "Have food allergies and could not eat much of lunch."
缺點: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."