搜尋飛往新澤西州澤西城的便宜機票

優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Nothing"

優點： "All their employees were very polite and it definitely stood out."
缺點： "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"

缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"

優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."

優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"

優點： "Service was amazing. Flight attendants were very..attentive!"

優點： "The staff"

優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."

優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"

優點： "Friendly and helpful staff, excellent food."

優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"

優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."

優點： "Excellent service. Flight attendants are consistantly helpful and friendly."

優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."

優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."

優點： "everything was perfect!!"

優點： "Airplane is well kept. Snacks are available near the beverage area."

優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
缺點： "None"

優點： "A meal on a two hour flight is an amazing perk!"

優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"

優點： "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
缺點： "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."

優點： "All was fine"
缺點： "Nothing"

優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"

優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."

優點： "Staffs areattentive"
缺點： "Chair space so limited"

優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."

優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."

優點： "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
缺點： "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."

優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."

缺點： "The main entree was not very good."

優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."

優點： "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
缺點： "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."

優點： "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
缺點： "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."

優點： "It seemed more spacious. Food was pretty good."

優點： "on time"

優點： "Boarding!"
缺點： "Food was below standard."

優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."

優點： "The flight attendants were very accommodating super friendly."
缺點： "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"

優點： "Flight attendants are really kind and patient."

優點： "Everything"

優點： "Everything!"

優點： "Overall I like the experience of taking Japan Airlines"
缺點： "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."

優點： "Love Japan Airlines, great plane decent seats and good food"

優點： "Everything was truly excellent!"

優點： "Service was excellent!"

優點： "Avrithing"

優點： "The cabin felt more spacious and bathroom was clean. Arriving Haneda Airport was much convenient for me."

優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."

優點： "This was operated by Qantas. Nice movie/music setup. Crew friendly"
缺點： "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"

優點： "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
缺點： "Can’t complain about a thing."

缺點： "Delayed and no hotel for an 11 hour layover"

缺點： "Lack of food options for vegetarians unless pre-ordered."

優點： "Good service, great crew, comfortable seat and pitch."
缺點： "The food was mediocre compared to usual standards."

優點： "Travelled Business Class - a great experience."
缺點： "Slow to board."

優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"

優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."

優點： "在各方面都能體驗賓至如歸嘅感覺"
缺點： "航班既時間"

優點： "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."

優點： "服務員親切，餐點平均水準不錯。"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"

優點： "A380座位大很舒適，服務員親切，餐點平均水準不錯。"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。"

缺點： "The layover from Karachi to Dubai is less than 2 hours. The flight from Karachi is always late n it makes me nervous that I might miss my flight for LA. It has happened to me before. You should maintain your punctuality in Karachi as well. Even the boarding process is extremely flawed, it is very frustrating. Plz maintain your reputation everywhere in the word!"

優點： "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
缺點： "Everything was great!"

優點： "The food and service. Toilets are clean"
缺點： "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."

優點： "Overall experiance."
缺點： "Nothing specially."

缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"

優點： "everything"

優點： "Good food and entertainment"

優點： "Food was good"
缺點： "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"

優點： "service was good"
缺點： "Need to improve on the toilet"

優點： "nothing"
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"

缺點： "Same as above"

缺點： "Older version of the Boeing 777"

優點： "The staff is super friendly and professional."
缺點： "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."

優點： "Crew and the upgraded entertainment system. Especially, the nee touch screen and 3.5 mm support in the headphone jack."

優點： "I appreciated the attention to detail along with the entertainment. The Salmon was great along with the refreshments."

優點： "Staff very nice. Food good. Loved the stewardesses outfits!"

優點： "check-in process was efficient"
缺點： "food should be better quality"

優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."

缺點： "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"

優點： "Good service good leg room swift boarding and off boarding"

優點： "it was nice trip with emirates, You have excellent services Thanks"
缺點： "All good"

優點： "The good was good and the staff treated us with respect."
缺點： "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."

優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."

優點： "First of I was bumpedI to business without asking. I appreciated ho attentive the flight attendants were. I also enjoyed the gourmet airline food."

優點： "Service has become repulsive and terrible that a frequent traveling in Emirates like me for past 15 years is considering to find an alternative."
缺點： "Service, the interior and almost everything is poorly managed. The inflight after ringing the call bell for 10 minutes, was disgruntled to attend to us, literally screamed at us saying she was busy in the back and we need to be patient. She took an additional 10 minutes to bring us some water. Her attitude was inexcusable and offensive. I have been a loyal flyer making at least 2 travels in a year with Emirates and I'm ready to switch now."

缺點： "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."

優點： "Hospitality"
缺點： "Free Internet quota gets vanished without even using it much. This quota should be increased."

優點： "Service was excellent. Crew was friendly."
缺點： "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."

優點： "Everything about the flight was absolutely great. Crew, services, boarding, and available entertainment were all great."
缺點： "No complaints"

優點： "Comfort and service"
缺點： "I couldnt make online check-in on my departure and arrival trip. Connection with Fly Dubai (Emirates branch) is very complicated at the Dubai aeroport."

優點： "Plenty of space. Many activities, and free food and drinks"
缺點： "Liked everything."

優點： "Service was ok, no different than traveling with any other airlines"
缺點： "Didnt like the meals, Lund it rather blan"

優點： "Getting in the taxi and getting away from the airport!"
缺點： "Very poor service by a crew that obviously didn't want to be there.......lazy, slow and disorganised. Food option not available, purely because they could not be bothered to go the short distance back to the galley. I would like a drink with my meal, not an hour later........and if there is any chance you can clear away the trays within an hour of everyone finishing, instead of all gathering at the back of the aircraft, chatting, laughing, doing each other's hair, applying make-up, etc, that would have been nice! Lots of unhappy passengers, again, and I have had enough of flying with this overrated airline. One more thing......stop interrupting the entertainment system with you adverts and self importance....nobody cares! Time to change airline."

優點： "The plane is just very good big enough and comfortable compared to other air lines. The food is so nice and enough for each meal and comes in the right time. The entire crew is excellent with good communication throughout the flight. Lastly the broad entertainment available makes even your journey shorter as it keeps you busy."

優點： "First time flyer with Emirates and got upgraded to first class, what a ride!!"

缺點： "The gate was changed but I was not aware of any notification. We waited in the boarding area for a long time and an excessively long time on the bus to the plane - over 30 minutes. This leg of the flight is subpar for Emirates and I can't help but feel that is because the final destination is an African country."

缺點： "Loved everything"

優點： "Food can be improved. Requested Vegetarian."

優點： "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"

優點： "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

缺點： "All good"

優點： "The crew very professional. My flight was on time."

缺點： "Great flight all around."

優點： "Crew amazing, seat not too comfy"
缺點： "Sits uncomfortable"

優點： "left on time and arrived on time"

優點： "Well organized and easy to check in."
缺點： "No"

優點： "Lift off and landing was excellent"
缺點： "Nothing"

優點： "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
缺點： "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."

優點： "The free movie/entertainment system"
缺點： "Leg room limited, but seats were ok"

優點： "The ceew"
缺點： "Unorganized boarding and 6 hour delay from expected departure time."

缺點： "Flight was cancelled after multiple delays and waiting 8 hours"

缺點： "Choice of healthier snack"

缺點： "The airport."

缺點： "Delays due to Democrats not making deal"

優點： "Arrived on time and smooth flight though it was completely full"

優點： "Overall Service!!!!"
缺點： "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

優點： "Everything"
缺點： "No chicken sandwich."

優點： "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"

優點： "The take off and landing were very smooth and the crew was nice."
缺點： "Crying baby aboard"

缺點： "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

缺點： "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

優點： "The crew did the best they could under the circumstances."
缺點： "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

優點： "the movies are great. all the entertainment is."
缺點： "lack of over head space, personal room."

缺點： "Delayed for no reason"

優點： "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
缺點： "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

優點： "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
缺點： "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

優點： "Great trips notifications"

優點： "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
缺點： "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

優點： "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

優點： "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
缺點： "You charge me twice. Call me 416 888 4387"

優點： "On time departure and arrival, clean plane. Enough space for your carry on."
缺點： "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."

缺點： "My flight got to New York so late!!!! I missed my international flight."

優點： "Pleasant crew, newer plane, and very efficient travel time"
缺點： "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."

優點： "Pretty much nothing"
缺點： "Delta. They just hate their passengers"

優點： "Efficient and on time."
缺點： "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

優點： "Nice power nap, quick flight!"

缺點： "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."

優點： "The Delta cookies that were offered as a snack"
缺點： "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."

優點： "The flight itself was fairly quick."
缺點： "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."

缺點： "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone."

缺點： "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"

缺點： "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

優點： "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."

優點： "I liked the seating pace most of all for me being 6'7""
缺點： "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."

優點： "Seats were comfortable and sizable!"
缺點： "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."

優點： "We arrived in one piece."
缺點： "I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort."

優點： "None"
缺點： "Delta used a word "delayed" for canceling a flight. This is deceiving! Not to mention an out an hour delay and the reasons could have been easily prevented; maintenances."

優點： "Nothing"
缺點： "The flight diverted to Washington DC delta crammed us into a 14 passenger uncomfortable van with only 12 of us in there they stopped us along side the highway about 20 minutes outside of Dulles to bring 2 more passengers. We waited for over an hour. Took 5 hours to drive us to New York and had to wait another 4 hours there for my flight to Boston. Not once was I offered a meal voucher. Only soda and first class snacks. I left ft lauderdale at 5pm Friday and walked in my door at 11:45am Saturday morning. Ruined my whole weekend. All from the airline who claims they haven't cancelled a flight in over 90 days. No wonder the Middle East airlines are killing them"

缺點： "Head support for 6 feet plus people on seats would be good"

缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."

優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"

缺點： "Larger meals."

優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

優點： "Friendly and efficient crew. Flights were on time if not even early."

缺點： "Turn the lights on early making it hard to sleep"

缺點： "lost baggage"

優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"

優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"

優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

優點： "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
缺點： "Nothing to say"

優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

缺點： "Didn’t happen."

優點： "Great"
缺點： "Great"

優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

優點： "Good Experience"
缺點： "Nothing much"

優點： "Excellent very good"
缺點： "Everting so good ex"

優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

缺點： "Dutch sub titels would be nice."

優點： "The flight was great."

缺點： "Service from airline host Poorly maintained plane Bad food Old entertainment"

優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
缺點： "Nothing!"

優點： "Comfort economy well worth the extra."

優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

優點： "Nothing"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"

缺點： "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

優點： "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
缺點： "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

優點： "delayed"

優點： "Service was good"
缺點： "Delay"

優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed the plane didn't have wifi / USB"

優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

缺點： "sardines!"

優點： "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
缺點： "They didn't give any napkins out with the food which was weird."

優點： "They flew full speed to catch up with the delays."
缺點： "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

優點： "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
缺點： "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

優點： "Nice new Boeing 787, lots of space."
缺點： "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

缺點： "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"

優點： "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
缺點： "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."

優點： "It was a KLM flight so good"
缺點： "Could not select seats in advance even as a Platinum level Air France / Skyteam card holder as it was purchases as China Southern."

優點： "Crew was very good. On time, luggage arrived on time too. Glad fhat the movies and music worked this time--first time in last few flights. Anytime there are no hitches, its a good flight (most do have hitches)."
缺點： "Simply uncomfortable--no way around it. Food is 'meh'. Boarding in Schipol was a challenge--it was hard to find out what gate to go to, i had to investigate to get hints. Entertainment system worked on this flight, but that's the first time in my last 3 cross-Atlantic trips."

優點： "Flight crew is very kind. Seats are confortable, food is excellent and overall it was a beautiful experience. I recommend flying with KLM!"

優點： "friendly personnel"
缺點： "boarding procedure"

優點： "Special assistance readily available"
缺點： "The weather"

優點： "Smooth flight"
缺點： "If there were no delays"

缺點： "Baggage handler lost my bag, grabbed it off plane cabin, never found"

缺點： "No personal entertainment system. Has to use my phone."

缺點： "Delayed flight. Seat didn't recline."

優點： "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram."
缺點： "Nothing really it was a great value for the price."

優點： "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
缺點： "More communication with the passengers would have been a bit better !!"

優點： "The crew were nice people."
缺點： "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"

優點： "Nothing"
缺點： "Landing, temperature, passengers"

優點： "I arrived safely at my destination"
缺點： "Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything."

缺點： "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."

缺點： "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."

優點： "Knowing what carousel luggage was at - I suppose."
缺點： "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"

缺點： "They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines"

缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

優點： "Same size and capacity flight, my instrument was not an issue."
缺點： "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."

缺點： "X"

缺點： "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."

優點： "Everything went smoothly."

優點： "Nothing"
缺點： "机上娛樂視頻皆無，也無預先吿知下載App，座位老舊不舒服。"

優點： "The available movies and games in personal screen"
缺點： "Seat selection"

缺點： "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."

優點： "BATE AND SWITCH. I BUY A TICKET TO DISCOVER IT DOENST ALLOW ME TO CARRY MY ROLLER BAG ON BOARD UNLESS I PAY A $60.00 FEE, YES $60. I GUESS THIS IS HOW TO MAKE A PROFIT EVEN IF YOU MAKE YOUR CUSTOMER FEEL LIKE A SUCKER! THANKS AMERICAN AIRLINE FOR LETTING ME KNOW YOU ONLY CARE ABOUT YOUR STOCKHOLDER AND THE CUSTOMER IS JUST A WAY TO MAKE THE STOCKHOLDERS AND EXECUTIVES (WHO GET BIG BONUS') HAPPY. SINCE YOU NOW ACT LIKE SPIRIT AIRLINES MAYBE YOU SHOULD MERGE WITH THEM TOO. I WANT BE TRAVELING AMERICAN AGAIN UNLESS ITS THE ONLY CHOICE I HAVE. IM GLAD TO SHARE MY STORY WITH OTHERS."
缺點： "NOTHING"

優點： "The mobile updates were helpful and timely."
缺點： "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."

優點： "The actual crew on the plane were great"
缺點： "On my trip to Atlanta from new York the gate staff were horrible. Nasty attitudes and forced me to check in a bag that is made and approved by airlines to be considered a carry-on making me miss my 6 am flight to then book me on a 930am flight that was delayed for about an hour. I've never experienced this with any other airline before. Very disappointed"

優點： "i like the wifi internet that AA provided. Great movies"
缺點： "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

缺點： "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."

優點： "Nothing"
缺點： "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"

缺點： "Flight was cancelled we were re-routed and didn't get there until 24hours later."

缺點： "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"

優點： "Everything was on time and great."
缺點： "Ever thing was fine."

優點： "the team was great, boarsing smooth, arrived early"
缺點： "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"

優點： "Just being able get home."
缺點： "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"

缺點： "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."

優點： "I liked how quick the flight was to New York"
缺點： "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."

優點： "Very efficient boarding, comfortable coach seats, good crew"
缺點： "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."

優點： "I like that the crew was professional and courteous."
缺點： "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."

優點： "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
缺點： "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."

優點： "Very professional and friendly."
缺點： "N/A"

缺點： "The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled."

優點： "Nothing"
缺點： "Not updating flights at the airports or apps, our 3 flights that we tried to take to get us home were canceled I had to fly stand by ALL day Saturday, went through security three times, and have been standing at a ticket counter for ANOTHER DELAYED flight. I am disgusted and will NEVER fly American again and will let friends and family know to fly SOUTHWEST"

優點： "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
缺點： "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"

優點： "Flight attendants."
缺點： "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."

優點： "Nothing"
缺點： "Flight delayed 4 hours, AApersonnel at Luis and counter a little rude, seat was broken on plane....waited almost an hour for luggage!"

優點： "Kayak sent several updates regarding the flight delay."
缺點： "Flight was delayed over 3 hrs however the airline itself didn't contact me only kayak"

缺點： "Flight almost departed even though first flight was delayed due to terminal and gate issues."

優點： "Everything was great until I arrived in New York LGA. The staff at Atlanta's airport were great from the curbside checkin agents to the wheelchair attendant and gate agents so that they 45 minute delay due to air traffic in New York was hardly noticeable. The flight attendants were pleasant and friendly and the food was delicious. We actually arrived ahead of our adjusted ETA, after a very smooth flight."
缺點： "Upon arrival in New York, the 3 of us who needed wheelchair assistance waited and waited for them to come. Finally, the gate agents rounded up some wheelchairs that were sitting around nearby just to get us off the plane and to the gate area. After waiting about 15 minutes, while hearing the gate agents being told repeatedly by the wheelchair dispatcher on the radios that they were coming and were passing through security, 2 female attendants finally arrived and they took the two elderly ladies and off they went, leaving me there waiting. I continued to wait, and wait, and wait for ANOTHER 25 MINUTES, total of 40 minutes after arrival at the gate. The same dispatcher lady continued to say that my attendant was on the way, passing through security for the entire 25 minutes. He asked me to change wheelchairs because he liked his better. He didn't offer to take my laptop bag and put it behind. He took off down the concourse before my feet were even on the footrests, with me holding my legs out in front of me because the footrests were up. After 20 or 30 feet, I got him to stop and let me get my feet down. I told him our luggage was supposed to be at carousel E, so he took me to "A". He asked me if any of the bags there were mine, and I said, "Why would they be here? I told you we were on Carousel E!" So then he wheeled me to Carousel E, and since it had now been almost an hour, it was empty. He asked an attendant where my bag would be, and was told to check at the office, which was back over by Carousel A. Upon finally checking with the personnel in the office, he came out rolling my bags and stood them by me for me to deal with while he just pushed the wheelchair. I had told him I was taking Uber, so he deposited me curbside near the taxi stand, which was not anywhere near where Uber could pick me up and was gone. FINALLY, after arriving earlier than expected at 3:25, at 4:43 I was finally picked up by Uber to go on home. What a nightmare! I thought the wheelchairs were supposed to be waiting upon arrival????"

優點： "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
缺點： "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."

缺點： "AA seemed to forget that they needed to provide an airplane on the front end, and a gate on the back end. Two hours late, solely because of bad planning."

優點： "Smooth take off and landing"
缺點： "Waited for about 45 minutes on the plane waiting to take off with no AC."