優點： "Great crew and very good legroom."
優點： "The food was especially good for such a short flight."
優點： "Food and professionalism, were excellent, had a good stress free experience."
缺點： "Had issues with unusual plane noise."
優點： "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
缺點： "More movie selections"
優點： "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
缺點： "Wider range of films"
優點： "Every thing was excellent. The crew was very courteous and gracious."
缺點： "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
優點： "Creew, food , prompt service"
缺點： "More frequent stops for water or drinks or at least larger cups. ."
缺點： "Need to improve the food qyality"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "That the bathrooms are kept clean."
缺點： "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
優點： "Everything. Will definitely chose them again."
缺點： "Inconsistent entertainment system"
優點： "I will definitely be a return customer."
缺點： "Korean air business class does not match their standards any more"
優點： "Very clean aircraft."
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "It was our first international flight and everything was fine."
優點： "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
優點： "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
優點： "The flgth was grate and comfortable. Will fly with Korean again."
缺點： "I could not hear an anounment very well. It was pumbpy."
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
缺點： "Flight to BKK was on 747s my favorite plane."
優點： "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good food (for an airline) and decent red wine selection."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Good service and on time"
優點： "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
缺點： "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
缺點： "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
優點： "Awesome trip"
缺點： "No complain. The crew did great service."
優點： "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
缺點： "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
優點： "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
優點： "There was plenty of room with empty seats."
缺點： "The breakfast food was not good. Some of the staff couldn't speak English."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "Flight was full but still comfortable."
優點： "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
缺點： "No veggie food option despite ordering special meal."
優點： "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
缺點： "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."
優點： "Service counter check in was very helpful"
優點： "Smooth flight"
優點： "Smaller journey duration"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "food. antertaiment"
優點： "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
缺點： "No complaints at all."
優點： "Excellent entertainment selections on the flight."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "The crew was amazing"
優點： "Crew was quick to help."
缺點： "long flight -- 2nd cup of coffee"
優點： "Crew was great"
缺點： "We had to go back to the gate to correct an interior light problem."
優點： "The tv is good addition Comfortable chairs"
缺點： "Menu could have been improved"
優點： "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
缺點： "Nothing really. Flight was quick."
優點： "Once boarding was over, flight and crew were great."
缺點： "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
缺點： "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
優點： "Predictably late."
缺點： "Be on time."
優點： "Comfortable seats"
缺點： "In flight movies would be nice . Tight seats for 6.3 huy"
優點： "Amazing service and F&B offered was wonderful"
優點： "Food and drinks were great"
缺點： "Would have liked being able to select a window seat."
優點： "Great service"
缺點： "Stuck at landing. For over 20+ minutes"
缺點： "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
優點： "The crew was attentive."
缺點： "Games on the tv were okay. Tetris would be a nice addition."
優點： "Flight was early into New Orleans"
缺點： "Flight had a lot of turbulence"
優點： "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
缺點： "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
優點： "Great crew"
缺點： "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
優點： "Overall experience"
優點： "The crew! You have great people working for you on these routes."
缺點： "This was an easy flight. Nothing bad."
優點： "Being able to watch videos."
缺點： "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
優點： "Good service and on time."
優點： "Nice plane. Efficient crew"
缺點： "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
優點： "My seat was randomly the exit row, so more leg room and pilots made great time"
缺點： "Left 20 minutes late because of travel agents"
優點： "Everyone was very friendly and concerned about us making our connections"
缺點： "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
優點： "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
優點： "Easy transition through customs."
優點： "Crew was kind and helpful. Snacks were great!"
優點： "Great flight . Even got here early"
優點： "The outbound crew was terrific. The flight itself was fine. We even arrived early."
缺點： "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
缺點： "Seats are so tight so uncomfortable"
優點： "Really helpful staff, clean plane, attentive and easy boardiing"
缺點： "The check in was a bit confusing at the airport."
缺點： "Paid first class. Got served after people in coach."
優點： "New aircraft A320"
缺點： "1 hour flight delay"
缺點： "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
優點： "None of it!! Poor selection"
缺點： "All of it. Again poor selection"
優點： "The gate person was very accommodating"
缺點： "It was over 2hrs late due to mechanical problems. Seems to be the norm."
優點： "It wasn’t bad or good."
缺點： "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
優點： "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
缺點： "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
缺點： "Seating was tight"
優點： "They ran out of food on the plane"
優點： "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
缺點： "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
缺點： "entertainment system had terrible touch response flight was delayed by 1.5hrs"
缺點： "No space."
優點： "Love Delta...plenty of legroom. Nearly always on time"
優點： "Airplane was good, boarding was fast."
缺點： "Did not have the fruit and cheese plate."
缺點： "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
缺點： "Bumped from first class to coach."
優點： "Crew was very nice."
缺點： "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
缺點： "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
缺點： "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
優點： "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
優點： "the seat was incredibly uncomfortable, however the crew was fast, friendly, and extremely efficieny"
缺點： "the seats barely recline and were lacking sufficient cushioning for the bottom, my tailbone area was very sore after the flight"
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
優點： "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
缺點： "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
缺點： "They lost and cant track my baggage. Very poor customer service."
缺點： "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
缺點： "inadequate ventilation"
缺點： "Bought 2 tickets but seats weren’t together poor service"
優點： "LOVED the spacious leg room on that aircraft!"
缺點： "The lady beside me and everyone else listened to her audio book."
優點： "Entertainment options."
缺點： "This new low life category where you cannot even pay to be treated like a human."
優點： "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
缺點： "See above. I like Kayak"
優點： "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
缺點： "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
優點： "The crew was lovely. Really nice, and did a wonderful job with the cart service."
缺點： "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
優點： "Drink service was good"
優點： "Attendants are always friendly; always a peaceful travel event"
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
優點： "Comfortable seats, good food and entertainment, on time"
缺點： "More water should be offered throughout the flight."
優點： "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
優點： "Cheap fare"
缺點： "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
缺點： "Essentially a bus ride with the comfort of a wooden bench."
優點： "Cabin was clean. Flight attendants were courteous."
缺點： "Their snacks were merely a cookie which was okay, but not what I would have wanted."
缺點： "Middle seat and one of the last ones on. Enough said"
優點： "The flight staff was great"
缺點： "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
優點： "Good food & movies."
優點： "I made it safely to my destinations and in a timely manner."
缺點： "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "The entertainment system. It was awesome. The crew was friendly."
缺點： "Nothing notable."
優點： "Crew was very friendly"
缺點： "On a 10+ hour flight that you're trying to stay awake for, some sort of entertaining is near mandatory. Neither mine nor my boyfriend's TV worked. Even after the crew reset the system twice, they still didn't work."
優點： "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
缺點： "Stop flying MD80's, please! 35 year old planes!"
優點： "I was traveling with an infant and the staff was so helpful. I will definitely fly AA again."
優點： "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
缺點： "Very old plane."
優點： "The flight assistants were nice"
缺點： "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
優點： "Thank you for the new, comfortable plane"
缺點： "No IFE on 6 hour flight."
優點： "Captain and crew were capable and friendly."
優點： "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
優點： "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
缺點： "seats were very uncomfortable"
優點： "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
缺點： "I didn't like the snack what I get."
優點： "I sat in seat 2A. Excellent food and service. Flight was smooth."
優點： "power outlets & TV"
缺點： "crew was cranky"
豁免更改費用。 搜尋到 紐奧良的彈性機票