- 斯科茨代爾沒有大機場。 而需要由鳳凰城天港國際機場的機場提供服務。
- 想找飛往斯科茨代爾的便宜機票？25%的用戶找到以下價錢或更便宜的斯科茨代爾機票：台北 臺灣桃園國際機場來回機票NT$ 23,764起
優點： "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
缺點： "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
優點： "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
缺點： "It could use more games for children"
優點： "I was flying in economy so as expected the space available was limited but OK. Everything else was very good or excellent. Thanks JAL!"
優點： "Nothing... Being put on the wrong airline is incredibly degrading ..."
缺點： "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
優點： "Everything except with boarding."
缺點： "Boarding is not organized because they didn't board by number. They should have boarded the coach class by descending order. By doing so, waiting for people with lower number that boarded ahead of you to finish putting away their luggages will be avoided, if not eliminated."
優點： "The landing was great. The food was great/ the movie choices was great. The people were great. I loved it"
優點： "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
缺點： "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
優點： "Totally excellent !"
優點： "For an economy flight, it was excellent, even the food on the flight to Japan was exceptionally good. Oddly, that can't be said for the return flight to LA. The crew, however, was great going both ways. The equipment was new and very comfortable."
優點： "- spacious - great service - good breakfast"
缺點： "- middle seat. - just sandwich for dinner"
優點： "Overall Courteous and professional service of JAL, clean and spacious bathrooms, great food/drink service"
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Quick flight"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
缺點： "Not applicable"
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Inspire of bad weather, the pilot executed a perfect landing !"
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點： "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
缺點： "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "best comfy seat! best food best service! I will use japan airline again!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Polite service, comfortable flight, no delays"
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "I like the courteous and efficient service of the whole crew."
缺點： "I didn't like part of the journey to USA to be run by UNITED."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
缺點： "Limited number of movies"
缺點： "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "crew was very polite and everything was smooth."
優點： "Great service, accommodating staff. Seats were comfortable."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "clean seat and tray"
缺點： "poor movie selection. slow cleanup after meal (more than 1 hr)."
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "Excellent service and flight experience!! Thank you."
優點： "The plane they used was B-787"
缺點： "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
缺點： "There was no information about connecting flights before landing."
優點： "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
缺點： "There was really nothing to dislike. The video choices could be more imaginative."
優點： "very attentive crew, plane was well cared for, food was mediocre."
缺點： "food was barely passable. awful landing."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
缺點： "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
優點： "So much legroom and really friendly staff. The boarding was easy and so was deboarding. Was pleasantly surprised at how much more comfortable and efficient."
優點： "ANA service was very good"
缺點： "the layover was very long and uncomfortable. the was you configured the trip was very bad. 20hours in japan and 8hours in Chicago!!"
優點： "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
缺點： "Just boarding, people still want to get ahead in line, even though I was already in front."
優點： "I was feeling sick and the flight crew checked in on me multiple times, very helpful!"
缺點： "The six + hour layover in Chicago."
優點： "They were polite."
缺點： "I asked for a pen and the crew lied about not having one. The tray table was covered in crumbs as was the back of the seat in front of me."
優點： "The crew was very helpful and kind throughout the flight."
缺點： "The seats on this 767 were very uncomfortable, especially for a long-haul flight. They were fairly new but were clearly chosen to be inexpensive. Very disappointing."
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
缺點： "movie choices were poor and picture quality bad.."
優點： "My first ever flight with a 787 Dreamliner so that alone has already created an excitement. Crew were very friendly and helpful. Seat was comfortable. Got our special meals as requested."
缺點： "Our flight was delayed for 90 minutes due to the late arrival of the plane from its previous trip."
優點： "Actual plane was in good condition and as comfortable as a plane can be. Very good selection of in flight entertainment."
缺點： "Flight attendants were rude and made you feel that you were bothering them. Beverage offered twice in 15 1/2 hours. Beverages when available if you want to ask the flight attendant, but again, they were definitely put out when you asked them. Caroline wasn’t kept clean throughout the 15 1/2 hours- i’m accustomed to light attendance walking through the isles periodically to get customers garbage regular league so that it doesn’t build up."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Food was fine. Everything was run efficiently. I have no complaints."
優點： "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
缺點： "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
缺點： "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
優點： "Great Crew, excellent food, fantastic entertainment! I flew coach and for the value it was fantastic!"
缺點： "There really wasn't anything about this flight I disliked! I even had an empty seat next to me!"
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Great staff and food"
缺點： "Flight arrived from SFO 15 min late, and airline cancelled numerous connecting flights to various cities, including mine to Hanoi from Hong Kong. Offered to rebook 10hr later with 40 HK food credit. Happened to my uncle and cousins 1 month earlier on exact same legs. Would not recommend any layover with this airline in hong Kong for less than an hour. Numerous phone calls from me to sort this out, which resulted on another carrier to Hanoi."
優點： "Great flight. Smooth, on time, good service."
缺點： "I wished the attendants offer more water without asking during the long flight. I had to ask several times."
優點： "service and comfort"
優點： "Get extra room for my self."
缺點： "Flight delayed by 4 hrs. Food was horrendous."
缺點： "flight took off 27 min late,sat in plane for over an hour waiting to go"
優點： "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
缺點： "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
缺點： "Limited help in assisting passengers who missed their connection due to delay leaving Colombo and Hong Kong"
缺點： "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "Went up and down as planned."
缺點： "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
優點： "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
缺點： "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
缺點： "one of the cabin crews threw the meal to me :("
優點： "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
優點： "Only complaint was the disembarking routine. They emptied all of business and first before coach could even begin to leave the coach cabin. I am all in favor of giving business and first preference in getting off the plane, but this was just too much, waiting for the slowest person in business to get off before a single person could leave the coach cabin."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "The service"
缺點： "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "Staff was friendly"
缺點： "More water should be offered throughout the flight"
優點： "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
缺點： "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
缺點： "The reading light did not work. The drinking water was cloudy and tasted funny."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The entertainment system is quite good."
缺點： "The food, while hot, is not quite as good as ANA's offerings, but I was happy to have it. The chair cushions are also a bit thin on the bottom, or they are rather hard, but overall I found them otherwise fairly spacious."
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Attentive crew Special meal verified Snacks and drinks available Good assortment of entertainment options"
缺點： "No Wi-Fi USB but no outlet for charging Bluetooth not allowed (for wireless keyboards)"
優點： "I actually changed my flight date"
缺點： "I was charged almost three times the amount by the airline than I agreed to pay and what was listed in Kayak.I was charged almost three times the amount by the airline than I agreed to pay and what was listed in Kayak."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "Staff was very good"
優點： "costumer service in hong kong airport is worst. They are more kind of racist and dint help and respond properly to the problems and doubts we have."
優點： "The seating was comfortable."
缺點： "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
優點： "No delay and nice staff"
優點： "Seat comfortable"
缺點： "Flight was delayed and overhead bin space was very small"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
缺點： "lost baggage"
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "Good comfortable seat with extra leg room. Pleasant crew."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "The service"
缺點： "The seats"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "Professional crew. Good boarding."
缺點： "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Able to fly direct to ansterdam"
缺點： "Have to lay over on the way back. More expensive than other airlines."
優點： "Wifi on Board"
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
缺點： "We did not get two of baggage at the destination."
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Just great crew."
缺點： "Not comfortable at all and will not book KLM again."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
優點： "Wider seat than most business class"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
優點： "Same as above"
優點： "Food and staff were great"
缺點： "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
優點： "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
缺點： "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
缺點： "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
缺點： "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
優點： "Overall, good flight"
缺點： "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
缺點： "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
優點： "Average service and food quality"
缺點： "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
缺點： "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
優點： "Staff very nice, plane clean and nice food"
缺點： "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
優點： "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
缺點： "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
優點： "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
缺點： "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."
優點： "You asked to be waiting there like live cattle for 30 minutes."
缺點： "The sites, movies, entertainment system was OLD."
缺點： "No food or entertainment on this short flight, which I wouldn't expect. No way to not rate these items on the survey."
缺點： "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
缺點： "No entertainment at all makes a 4.5 hr flight really long."
優點： "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
缺點： "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
優點： "Standard average flight"
缺點： "So many problems with my fly. Bad service. Never fly with united air lines. No recommended to any body"
優點： "There was a fairly entertaining TV show playing."
缺點： "The flight was only about half- full so when we boarded there were a lot of empty seats. In that situation been told before that we could change seats and spread out if we wanted to, but they didn't say anything. I was going to ask, but there were 2 flight attendants just leaning on seats & talking up until they announced to prepare for departure. Then during the flight when passing out snacks she handed me one and didn't even offer one for my husband sleeping next to me. She moved on the next row and was gone so quickly I didn't even have a chance to ask. When she came back around for drinks, I asked for 2 drinks (1 for me, and one for my husband still sleeping, in case he woke up), to which she responded, "I just won't open it then." She gave me just the can of soda, - no cup, no ice. So when my husband did wake up, he just drank it from the can. Oh, and it's a good thing my husband was sleeping for a portion of the flight because his monitor wasn't working."
優點： "On time."
優點： "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
缺點： "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
優點： "Just happy to be home"
缺點： "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
缺點： "5 hour flight and only received drink and nuts. Very cold on board, but no blankets available except in first/business class. Very slow boarding process; took off 30 minutes late (flight was overbooked). No entertainment options."
優點： "Staff excellent"
缺點： "Everything else, space restrictive"
優點： "Good service"
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "Flight price."
缺點： "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
優點： "Flight was early!"
優點： "Was impressed w the new plane"
缺點： "Overhead storage a little small"
優點： "That's it was fast and organized"
優點： "Kayak e mails on gate changes and such"
優點： "I liked the coffee."
缺點： "Flight was delayed by at least 45 minutes, making me miss my connecting flight. After that I had to wait 7 hours for the next available flight. Also the connecting flight was all the way on the other side of the airport. No one at the airport would help with directions to the next boarding area."
優點： "Took off on time and arrived early"
缺點： "Leg room"
優點： "The crew was awesome. I didn't have any food."
缺點： "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."
優點： "Very friendly flight attendants & the pilots kept us posted on everything which made me feel extra comfortable!"
優點： "i didnot like any thing"
缺點： "they cancle the flight time so meny and i got other flight cancled"
缺點： "Delayed departure, changed gate."
優點： "Flight was delayed due to malfunctions and then cancelled and we had to board another plane and wait two hours the arrival time in the destination to Phoenix was 3 hours later than anticipated"
優點： "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
缺點： "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."
優點： "-Flight Departed On Time From Newark To Phoenix Sunday 1/3/2016. -Flight Arrived 30 Minutes Early In Phoenix AZ. -United A.L. Fight Staff Is 1st Rate!"
缺點： "-United Airlines Check In Procedure @ Terminal C Newark International, Bag Drop Off & Colridinated TSA Check In System Was OverCrowded, Seemed Un-Organized, And Inefficient! -United Airlines Would Be Better Served To Assign Two Ajirline Agents To Assisit United Passengers With Bag Drop Offs & Flight/Seat Assignmnets. -Also The Fact That United A.L. Charges $25.00 Additional For Each Bag Is Ridiculous! Just Build The Cost Into Each Ticket Peice. Southwest Airlines Is Ahead Of The Curve On This! That's One Reason Why Southwest Is So Successful'"
優點： "Excellent and friendly flight attendants"
優點： "I got there on time"
缺點： "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."
優點： "No turbulence smooth flight. Friendly pleasant pilot. Quickly landed parked and unloaded passengers."
缺點： "Longest security line I've ever seen. I almost missed my flight though I was 3 hours early. Weird set up at departures. At gate warned flight overbookedso we were all stressed we may not even get seat though mine was booked months in advance. I was in zone 4 and they only allowed zones 1-3 to stow carry on items that we had to already lug around the airport for hours. I was forced to check my regulation sized bag in the passageway to the plane as well as everyone else in my zone. Economy seat especially tiny and cramped. Unpleasant flight attendents."
缺點： "4 hour delay because of scheduling"
優點： "The crew and pilot was very courteous."
缺點： "The flight was delayed three times. It was two hours behind schedule. Then there was a delay in boarding, no entertainment on board unless you buy wifi or previously downloaded the united app to watch selected shows on your mobile device! Appalling to say the least! Whatever happened to the days when you get on an airplane and food and entertainment was a part of your ticket price! Another thing that bothered me was the fact that I had to pay $25 for my suitcase! Really United! Am I not allowed one piece of luggage? I don't like carry my bags around with me so now I have to pay to check it! Shouldn't that be the other way around! Charge for carry on luggage, it's such a hassle and also slows down boarding time, cases congestion in the hallway with everyone reaching for their luggage in the overhead bins! I can keep going, but what good is it gonna do. United airlines suck!"
優點： "Amazing! Informative pilot, with fun geograpgical facts along the way. SMOOTHEST LANDING I HAVE WVER HAD!! Friendly staff. Flight was great."
缺點： "Planes seats are small, especially fitting 3 people in one row."
優點： "Everything went smoothly, times were great!"
缺點： "Crew a little snippy.."
缺點： "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
缺點： "Take off delay due to catering"
優點： "Even though it was a larger plane it boarded rather quickly for the number of passengers on board"
缺點： "The United Express spoiled me because of its smaller size but being roomier then the second half of my trip"
優點： "TV service in plane was awesome feature"
優點： "Theflight out was early and the stsff on both planes pleasent."
缺點： "The seats on flight out had no room and i was on top of my husband in order to give the poor man next to me room."
缺點： "Seating is uncomfortable. Seats too large for 5' tall person"
優點： "No concerns with crew"
缺點： "Plane maintenance delayed flight"
優點： "The movie onboard the 737-800 with the little snack box."
缺點： "There was continued delays until eventually my original flight was just cancelled from us, and we got a new flight... Although it upgraded us from the smaller CRJ700 to the 738. Had to lay down and sleep at the gate. Also... If you're boarding military as first privileged, why not just check our CAC (military IDs) because most of the branches are under too high of a security threat right now to wear uniforms while boarding. We have to have them on us at all times so why not?"
優點： "The lady at check in was nice."
缺點： "Nobody else was."
缺點： "Was extremely hot on the plane. Made for an incredibly uncomfortable hour and a half flight. Many other passengers complained as well about the heat on the plane but it seemed that no one did anything throughout the flight to fix the problem."
缺點： "No snacks"
缺點： "Seat selection slim, Seat comfort horrible. I am 6'3 I had no leg space . The individual sitting next to me was so close that I had to ask him five times to place his feet in the actual designated area."
優點： "Captain Sullivan ( female pilot) was an awesome pilot !! Could tell we were in experienced hands as PHX was surrounded by thunderstorms ! Kept passengers informed and flew a beautiful approach into PHX !"
缺點： "Free WiFi was not supported by my Chrome laptop !"
缺點： "Long delay before takeoff."
缺點： "It was hot on the plane and there was barely any air flow coming out of the little fans"