- 拉古納海灘沒有大機場。 而需要由洛杉磯國際機場的機場提供服務。
- 想找飛往拉古納海灘的便宜機票？25%的用戶找到以下價錢或更便宜的拉古納海灘機票：台北 臺灣桃園國際機場出發單程NT$ 10,492，來回NT$ 12,656, 高雄市出發單程NT$ 23,026，來回NT$ 19,828, 台中出發來回機票NT$ 27,527
優點： "Food was great, plenty of room, lots of movies"
優點： "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點： "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "JAL ' service is nice."
缺點： "I didn't like MSG in food."
優點： "The service was excellent and the food was awesome as always!"
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "Everything, from booking till landing"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
缺點： "getting off"
優點： "excellent food,comfortable, easy check in process"
缺點： "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
優點： "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點： "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "Best R/T I have had, service to food to cleanliness."
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
優點： "Comfortable plane, good service"
優點： "Very spacious and comfortable, modern plane"
優點： "SERVICE was amazing and everything was very smooth"
優點： "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
缺點： "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
缺點： "Some crew members from Hong Kong better make more effort to improve service skills."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "Clean and comfortable."
缺點： "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
優點： "The crew's attention to detail, service."
缺點： "Sort of bumpy flight."
優點： "Customer service is great."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
優點： "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
缺點： "Food quality."
優點： "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
缺點： "Can't say that I have ANY complaints at all!!"
優點： "It was perfect!"
優點： "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
缺點： "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
優點： "Service N crew n entertainment."
優點： "The airplane was quite and clean and the crew were helpful"
缺點： "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"
優點： "The crew were cooperative and the supplies were good"
缺點： "The chairs were not comfortable and the toilets were so dirty"
優點： "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"
缺點： "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."
缺點： "Old entertainment system, terrible food"
缺點： "Screen was small and movies start at certain times."
優點： "Very nice flight attendants"
缺點： "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Service was nice way more room than American Delta or United for economy"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Food was a bit salty. Bread was so cold."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "crew was very polite and everything was smooth."
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "Crew is always awesome"
缺點： "Needed more Japanese movie options"
優點： "Was able to request a gluten-free meal for the flight"
優點： "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Very friendly and attentive service, good movie selection on new screens."
缺點： "TSA-style pat-down at the gate in Narita before allowed to board."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
缺點： "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "I got to my destination on time with my luggage"
缺點： "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
優點： "The space, movies, & comfort"
缺點： "The food selection."
缺點： "There was no information about connecting flights before landing."
優點： "Excellent service and food"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
優點： "all of them are nice and welcomed."
缺點： "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
缺點： "Nothing in particular"
優點： "I had a great flight. The food was ok but I was able to sleep for most of the flight."
缺點： "I really have nothing bad to say about the flight."
優點： "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
缺點： "can't avoid turbulence, but I felt safe in the 777."
缺點： "Very hard to sleep with little leg room and seat space."
缺點： "I like Japanese food and I varied my choices but I didn't like any of them. Glad there was ice cream."
優點： "I made it to the flight despite late arriving international connection"
缺點： "No personnel helped at all to facilitate my connection despite late-arriving aircraft causing a two-hour delay from Tokyo to SFO."
優點： "Movie selection was not as good as other airlines"
缺點： "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
缺點： "Vegetarian Meal was poor."
優點： "For the flight being long, great service and great food and entertaiment."
優點： "No food and uncomfortable flight"
缺點： "The flight with Jet blue to Los Angelos was so uncomfortable"
優點： "Had a wonderful flight"
缺點： "The flight and the crew members"
缺點： "Short delay waiting for one passenger"
優點： "Staff were thoughtful and attentive at all times"
優點： "Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs"
缺點： "Couldn't find a negative. A great and pleasant experience"
優點： "The crew was attentive and helpful as needed. We arrived early and were kept apprised of the difficulty in getting a gate upon arrival."
缺點： "The food was terrible. There was no movies on a 5.5 hour flight although they do advertise one on the website."
優點： "There was a little more room in the premium economy. First class looked like a tiny upgrade, would not spring for it. Plane was new so that was good. Hard to recommend this flight."
缺點： "Even with upgrade to premium economy there was no way to sleep on this overnight flight. Free entertainment was limited to a few tv shows and old movies, everything else cost money. Not sure if there was beverage service, for sure not even a snack. Virgin experience way better."
優點： "The flight itself, and the onboard crew."
缺點： "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."
優點： "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
缺點： "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
缺點： "No personal screens for in flight entertainment"
優點： "Very friendly crew. Drinks and food were complimentary."
缺點： "It was freezing. Give blanket loners for people who don't want to buy or raise the temperature. Older movies and shows should be free. We are already paying a lot for the flight, don't make me pay for normal amenities."
優點： "Great to be able to have a meal in-flight, at no additional cost."
缺點： "IFE not working properly"
優點： "They allow 25 lb carry on unlike other airlines and have in flight entertainment."
優點： "Everything was great"
缺點： "Healthier/fresher food options. More wine options. Love red wine but hate merlot"
優點： "ambiance great, crew was all helpful with a smile, leg room much better than United. food was good though small portions but that is good.complimentary tv selections also good."
優點： "Friendliness of crew and good beverage choices. Even higher quality liquor choices. Love the food I had on the flight."
缺點： "Small bin space but really didn't affect me."
優點： "food and beverage service friendliness of the flight crew clean restrooms"
缺點： "no free in flight movie"
優點： "Great cookie... Ac turned up super high to con you into purchasing a blanket"
缺點： "On way back Italian lady seemed to have a bad attitude rushing slamming food trays down not serving tenants properly other make flight attendant had to re ask people if they wanted beverages or snacks"
優點： "Flight is amazing the airport we had to wait over 2hrs to get thru TSA"
優點： "Experienced pilot with smooth takeoff and landing. Nice flight attendents that were respectful of those who were sleeping. Comfortable seats and headrest that is foldable for possible sleeping."
缺點： "Had to pay for movies."
優點： "Overall a comfortable flight."
缺點： "No free snacks like other flights"
優點： "On time"
缺點： "Limited entertainment unless you pay more."
優點： "The crew were nice and expedient."
缺點： "Seats were tight and uncomfortable."
優點： "Boarding was quick and smooth, the food was great and the staff were very attentive. Drinks and refreshments were provided often and a large variety. Like all airlines the seats in cattle class are a big squeezey, but as Good as any other airline."
缺點： "Nothing, smooth flight with helpful freindly staff."
優點： "On time. Handicap treatment"
缺點： "Legroom. With such little space, seats should not be able to recline."
優點： "Was pretty comfortable. Seats not too close together. Food was decent."
缺點： "Some staff were friendly but others didnt look like they wanted to be there. Entertainment is hopeless. good only if you pay for it."
優點： "They serve real food and don't charge you extra!"
優點： "The seats were comfy at least"
缺點： "No free snacks. I can't believe that on a 6 hour flight we weren't Given at least a bag of chips free of charge : $3.00 freaking dollars for chips!"
優點： "Flight attendants were very sweet and happy and the plane itself was nice and new. The complimentary meals were a huge plus as well"
優點： "Faster than scheduled. It's creative to combine Hawaii's landscapes and activities in the safety video before plane takes off."
優點： "Boarding was quick and easy."
缺點： "Seas are horribly cramped making for a very uncomfortable red eye experiences. Cabin crew were police but nowhere near friendly."
優點： "This is the best domestic airlines in terms of leg room. Very comfortable."
優點： "Fantastic service Smooth journey Professional Friendly"
優點： "There just seemed to be very little leg room for anyone who is average sized. The seats are kid and petite adequate but not the average height person. The seat cushion was also lacking for a 6 hour flight. Overall the flight was great and the service was excellent."
缺點： "Not enough leg room."
優點： "The flight was amazing. Checking in was easy and the code worked easily. The airplane seemed new and the attendants were super nice and had great attitudes. I will fly more often with Hawaiian Airlines"
優點： "service was excellent. lovely flight attendants."
缺點： "Entertainment was expensive. No vegetarian meals."
優點： "Great staff"
缺點： "No usb. no lcd screen"
優點： "The service and accommodations were fantastic. Comfortable inside. Food is always a plus. The one thing was that it was expensive. The ticket was about even but to buy any entertainment was pricey. No issue if you bring your own."
優點： "I always love flying Hawaiian, nice planes, nice flight Attendants, they are always on time or early. Their food and beverage service is great too!!!! It's always a pleasure to fly with them. I make multiple trips per year."
優點： "Good customer service. Very peaceful environment"
優點： "Leg room was excellent."
缺點： "There is no incentive to upgrade seats when you don't get complimentary bag check and access to all in-flight entertainment like you would on Virgin America. The seats don't even recline."
優點： "The take off and landing. Chairs to stiff, nothing else was free, blanket pillows and earphonesCost to much!!!"
優點： "The crew's professionalism.:)"
缺點： "The seat's head rest sucks:( Neck sore....even with support pillow."
優點： "Very eficient boarding,Good food and service"
優點： "Great service and friendly attendants. Good leg room on outbound flight, not so much on return."
缺點： "return flight seats are way too close to the person in front of you."
優點： "Mostly everything was great with boarding, flight attendants, comfort."
缺點： "The check in process at Kahului airport was the worst I've ever experienced. Their "self check-in" and "self-baggage claim" that WASN'T WORKING was a terrible experience. There were 7 employees refused to assist us with their dysfunctional baggage claim. There wasn't a way for us to check our bags until we demanded assistance. Everything else about the flight was great, aside from their lack of availability of a vegetarian option to eat on flight. We made due by eating the salad and cookie that was provided."
優點： "I was pleasantly surprised to receive a snack, dinner and a glass of wine to go w dinner for no additional charge. Plus the staff was extremely friendly. Thank you for surprising and delighting me!"
優點： "Fantastic customer service and the only U S airline to provide food going to Hawaii in coach!"
缺點： "I think there should be free entertainment or at least family share capability. Also touch screens not very responsive."
優點： "Friendly service. Good food and entertainment. Comfortable seats. Flight departure and arrivals on time. Would definitely fly Hawaiian again!"
優點： "Great seat size loads of leg space and lovely flight attendants"
優點： "Airline staff so helpful and nice, sets had loads of space, I was seated at the back of the plane when they ran out of meals before our row, I said it's fine I'll just have bread rolls but she got me their staff meals yum, air hostess was so lovely"
缺點： "Very delayed"
優點： "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
優點： "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
缺點： "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
優點： "Food was nice"
缺點： "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
優點： "Great crew, quick boarding"
缺點： "Food was good but could be better. Healthier, purer"
優點： "The extra space was nice, but expected as I paid for it."
缺點： "My wife's and my seats were sticky and difficult to recline. my headphone socket had lose fitting and neither the airline supplied headphone nor my Bose QC headphone were able to work constantly. The service from the two hosts was poor with very little to no engagement or pleasantries. I compare this with Premium Economy class flights with other airlines I have flown and I will elect not to fly Cathy Pacific again. I also found the food and the service below average. No option for wine on this flight, just red or white."
優點： "Boarding was efficient."
缺點： "The food was disappointing. The standard was too low for Cathay."
優點： "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "Crew was genuine and proactive in helping passengers"
缺點： "Food portion too little"
優點： "All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too."
缺點： "Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly."
優點： "The service"
優點： "The business class seating is all lay flat and all seats are isle seats."
缺點： "A medical emergency required us to land in Vancouver delaying our flight into Lax by 1-1/2 hours. I missed my next flight and lost my 1st class seat. No help was offered."
優點： "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
缺點： "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
優點： "The chair size. The movie"
缺點： "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
優點： "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
優點： "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
缺點： "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "It got me home."
缺點： "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
缺點： "Manila airport traffic"
優點： "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
缺點： "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
優點： "Spacious seating, good food, excellent trip overall!"
優點： "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
缺點： "Just join its Marco Polo club and see for yourself."
優點： "A350 was very nice. Very quiet, new screens on entertainment system big and easy to use."
缺點： "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
優點： "The seats are comfortable enough though they felt dated and had less space between the seats thank Air New Zealand."
缺點： "The service was quite frankly bad. We felt as if we were in a forgotten zone between two curtains sandwiched between business and economy. There was no dedicated staff for premium economy and this may have been part of the problem. There were only six passengers in Premium economy yet at meal time our choice wasn't available. We were offered meals from economy as an option. Getting any service meant having to use the call button because the staff rarely popped in to see if we needed anything. I've never used the call button so often in one flight. Friendliness came across as a forced response to our queries and at times even that wasn't masked so well. Drinks were served in plastic cups instead of real glass (like Air NZ) and filled nearly to the top...practically a tumbler of wine. Not very classy. We were forced to use the economy toilets instead of the business ones (like Air NZ). Overall we felt that Premium Economy on Cathay was economy with a wider seat with the exception that the services was worse than our economy trips with Cathay. This was a huge disappointment especially when compared with the first leg of our trip with Air NZ which was outstanding. We are not keen to fly Cathay again but unfortunately we'll have to on the way home."
優點： "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
缺點： "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
缺點： "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"
優點： "Crew Service and Leg space is great. Automatic check-in station is simple and easy to operate, speeds up the queue for checking-in and luggage drop."
缺點： "Seat has no recline option, only movable part is the base of seat, back support recline is not available, thus making it impossible to rest. Food was served cold, CX used to be much better at food handling, cold omelette and soggy bacon is definitely not appetizing even for a hungry morning flight. Entertainment is ok, nice options, but LCD screen is getting old and blurry, rather not strain my eyes to try watch anything on it."
缺點： "my luggage didn't go with me"
缺點： "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
優點： "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
缺點： "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
缺點： "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
優點： "Nice flight attendants"
缺點： "Terrible customer service"
優點： "Food was very good"
缺點： "We did on line check in 1 1/2 days before and couldn't get two seats together"
缺點： "More drink and food choices."
優點： "The entertainment was top notch but the screen was too small compared to the likes of Emirates and Singapore. White wine was fantastic"
缺點： "The crew appeared disinterested in their work and kept minimum contact with passengers. Meal quality and quantity was poor. Singapore excels in these areas."
優點： "The air steward/stewardesses were very polite and their service made the flight very pleasant. Kudos to the team on board. For everything that was negative about our flight, the onboard crew do live up to Cathay's reputation of quality service."
缺點： "A passenger was coughing severely throughout our 12-hour flight. Albeit he had a mask, but his poor health made us worry as we were in confined space together for an extended period of time. In addition, I do not think he had changed his mask which a surgical has a useful lifespan of approximately 3-5 hours with his level of intensive use. The toilet cleanliness was poorly maintained throughout the flight. It could have been cleaned more often. The onboard entertainment was very dated. New movies would be better appreciated. Now comparing you to SQ, but you faired worse than PAL which was a disappointment to us. We had expected you to perform better. The uniform design looks dated. It looked like something from the 1980s. It's time to keep up with the times."
優點： "I like the way they give us space and not try to wake us up for serving food."
缺點： "However also when I alone with 3 years old son, when i need help and having too much to carry ,they also seems not helping at all."
優點： "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
缺點： "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
優點： "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
缺點： "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
缺點： "Delay delay delay !!! And nothing served. Not even a cup of water"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
缺點： "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
缺點： "The lounge is awful."
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
缺點： "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
優點： "Food was mostly very nice."
缺點： "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
優點： "The crew were pleasant."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
缺點： "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
缺點： "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
優點： "Excellent crew, very attentive and polite. New/newly refurbished plane and very clean."
缺點： "I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case. The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Crew were pleasant and attentive and found was simple but OK, with a choice."
缺點： "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
優點： "Staff attended well , flight on time, well organised"
優點： "Very happy the crew was good all in all a good flight and great value for money."
優點： "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
缺點： "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
優點： "I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -"
缺點： "No complaints on this flight"
優點： "The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers."
缺點： "Limited access to water facilities."
優點： "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
缺點： "In flight entertainment is through an iPad device which is not fully charged."
缺點： "I had to pay again for the ticket even when I did my confirmation with time."
優點： "This time the seats were more comfortable"
缺點： "Flight was delayed"
優點： "I was updated ahead of time about the status of my flight."
優點： "nothing to really like. the crew and staff were very friendly"
缺點： "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
優點： "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
缺點： "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."
優點： "The ipad loaded with movies and magazines"
缺點： "The food needs improvement"
優點： "Getting off the flight."
缺點： "More often than not, Philippine Airlines has been our airline of choice because we found their rates to be fair and flights direct and easy. Despite the fact that the PAL terminal was pretty poor, and the food on board was never really decent, we remained loyal to PAL for quite a few years. On our way back to Melbourne from Manila on June 17, Saturday, Colin, Hendrix and I were awaiting boarding at gate 10 for flight PR 209. Having flown with PAL from Melbourne to Manila (as well as with another airline from Manila to Manchester and back), we understood that the usual procedure was to allow passengers with infants to board first. Due to the lack of order (there were no clear queues in sight), Colin decided to ask 3 different PAL personnel if there was, indeed, a priority queue for people travelling with infants. ALL THREE PERSONNEL ASSURED US THAT THEY WERE NOT YET BOARDING AND THAT WE WOULD BE CALLED UPON PRIOR TO THEM LETTING ANYONE ELSE ON THE PLANE. 2 minutes later, a PAL personnel appears with signage that reads certain row numbers and begins to call out to ALL PASSENGERS FOR BOARDING. Colin swiftly rushes to the front (me and baby in tow) and demands an explanation as to why we were told one thing but are watching them act upon something completely different. I wish I was joking when I tell you that the personnel just stared blankly at us and then carried on checking boarding passes. No apologies, no explanation offered. As soon as we boarded, Colin turned to the first flight steward he saw and asked for a complaint form and told this could ONLY be done online, to which Colin requested we be given the email/web address upon take off. The seats assigned to us were on the right most side of the aircraft, a window and a middle seat. As Colin was placing our bags in the overhead compartment, the steward called to Colin from across the aisle (past the 3 seats in the middle of the plane) to introduce the purser, Jolly Bello. Please note this was happening while people were also trying to get past and get to their seats -and Mr. bello called out across the aisle, "I heard you have a complaint??" to which Colin, baffled, replied "yes do you want to come over here so we aren’t shouting over these people?". Colin yet again told this purser what the complaint was about and was asked (verbatim) "so would you like to make a complaint against THEM?" Would the correct protocol not be to 1. Apologise for any confusion, miscommunication or poor service, 2. Take some responsibility and acknowledge the complaint and 3. Maybe come approach us AFTER TAKE OFF and not while everyone is trying to board the plane? We are no longer choosing Philippine Airlines."
優點： "Food wasn't too bad, stewards were pleasant but had to wait ages for water. Like the 2 4 2 layout so we didn't have to disturb anyone for "comfort" breaks."
缺點： "Checking in, a few kg overweight, they made us put the excess into our hand baggage, it meant opening our 4 cases, actually moving things which weighs less than half a kg, complete waste of time, over half an hour. Complete waste of time as it's on the same plane FFS. Entertainment via iPads, poor selection of films."
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "Crew service"
缺點： "No announcement for boarding and flight delayed."
優點： "got lucky and no one sat next to me. Boarding was fast"
缺點： "No Entertainment module, have to pay for Wifi"
缺點： "No Entertainment module, have to pay for Wifi"
優點： "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
優點： "Frienly service"
缺點： "Small seatsi big man"
優點： "That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney"
缺點： "The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve."
優點： "The flight attendants were pleasant"
缺點： "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"
優點： "Boarding was ok Crew was great and very friendly Entertainment was ok on the flight there there was tv in the head rest on the way back there was none you had to have your own devices and watch over the planes WIFI"
缺點： "When I was boarding my carry on was 2 kg over and they wanted to charge me $100 with no other option just pay the money or throw your things away. On both flights going a and coming there was no way to charge your devices I.E. plugs or USB ports... This become much more important with flights don't have tv in the headrests and you have to use your own devices to watch movies over the planes WIFI The food is airplane food and being a cheap airline it's worse than most."
優點： "Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight."
優點： "Just an average airline nothing special"
缺點： "I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money"
缺點： "first flight was cancelled. The replacement flight was delayed. Our second flight was delayed slighty, waited on the runway for an hour. Headphone slot didn't work and although an air hostess said she would come back to sort it out - she didn't. They only played 2 films during the 15hour flight (one of which had unreadable subtitles and obviously I had no working headphones). Free 30 min wifi didn't work. Probably would pay extra next time to avoid using phillipine airlines. Sorry."
優點： "Fluid check in and on time departure. Pleasant staff"
優點： "Not much"
缺點： "A shambolic boarding process without any sense of order in regards to seating. Those in the front and middle of the aircraft were at liberty to board before those at thè rear. When the meal service arrived the stewardess managed to spray me directly in the eyed when opening a drinks can for someone in the row in front of mine. If there was an apology then i didnt hear it. The inflight main "meal" consisted of rice, vegetables and seven pieces of unidentifiable meat which was each perfectly dimentional, having been cut by a mechanical processor. To be fair, there was ice cream offered, but i didnt want iit. There are better alternatives."
優點： "Pleasant crew members."
缺點： "One hour delay to take off due to congestion in Manila."
優點： "Food was ok"
缺點： "The worst legroom I've ever experienced, zero in flight entertainment. One hostess was extremely rude."