優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "Great service"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
缺點： "only limited number of movie."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Friendly crew members and prompt service."
缺點： "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Polite service, comfortable flight, no delays"
優點： "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
優點： "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
缺點： "Same thing as above"
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "It seemed more spacious. Food was pretty good."
優點： "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
缺點： "I don't have anything to complain about."
優點： "on time"
缺點： "I wish there were options in the food they serve."
缺點： "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
優點： "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
缺點： "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
缺點： "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
優點： "Nothing in particular. I am still alive, so there is that."
缺點： "The same as always flying on what seems to be a school bus with wings; small, no entertainment, spooky, lil uncomfortable."
優點： "Flight attendants are really kind and patient."
優點： "The service, the air hostess, love them all."
缺點： "Flight in Asia was better, because the plane was better, this flight needs a new upgrade on technology, other than that it was perfect."
優點： "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."
優點： "I will not be flying with this airline again. Korean airlines are the way to go."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "Crew kept very calm and courteous during a delay."
缺點： "There were a ton of angry people about the amount of delays that happened today. There was no reason given and it caused issues."
優點： "Responsive and helpful crew. Comfortable seating."
缺點： "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
缺點： "Left very late with very poor communications that kept changing as well as the gate info!"
優點： "Left on time"
缺點： "Customer service was bad"
優點： "The flight was shorter than we expected! And after a long flight that was most appreciated."
優點： "plane had wifi"
缺點： "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
優點： "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
缺點： "Long delays"
缺點： "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
缺點： "did not get my requested wheel chair service."
優點： "All good, on time, crew was pleasant!"
缺點： "All good"
優點： "Flight depart on time, with possible 5 minute delay. No problem at all."
優點： "Paid extra for more legroom"
缺點： "No Free WiFi"
優點： "Personalities...loved their job. Great to talk to."
缺點： "Bosrdunf staff at DCA. No communication in crowded area"
優點： "The flight left on time and arrived early.T"
缺點： "This was by far the most turbulent flight I have ever been on. Perhaps it was due to the remnants of Hurricane Ophelia, but only toward the end did the flight become smooth. I am surprised that a better flight path couldn't have been chosen."
優點： "Flight on time ."
缺點： "Smallness of seats"
優點： "The America flights were all ON TIME."
缺點： "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
優點： "Cabn service"
缺點： "Beyond pritzzels pls have other snack varieties"
優點： "Gate attendant kept us informed frequently as to the status of the flight"
缺點： "Rudeness/snappiness of the stewardesses"
缺點： "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
缺點： "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
優點： "Boarding and debar king was quick."
缺點： "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
優點： "No fees for carryon, like Republic charged on the way out"
缺點： "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
優點： "On time departures. Friendly crew."
優點： "Long wait for take off. Everything else was great."
優點： "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
缺點： "Because it was a day later!!!"
優點： "Much better than the trip to chicago"
缺點： "Had to wait on the crew Short fight rushed service"
優點： "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
缺點： "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
優點： "Nice plane when we finally boarded it. Crew was very professional."
缺點： "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
優點： "very good no problems.."
缺點： "all good thanks much"
優點： "Flight was delayed but boarding at DCA was very efficient and quick"
缺點： "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
缺點： "The delay my fly canceling poor communication I miss my dates etc"
優點： "Crew very courteous"
缺點： "Flight was delayed 2 hours. I couldn't run my business that way!"
優點： "Free entertainment"
缺點： "Spacing is really tight"
優點： "The crews was great very good"
優點： "Again, on time and efficient"
缺點： "Flight attendants very serious"
優點： "Safe flight. Clean plane. One nice lady at the gate who did her best."
缺點： "Many of us (15+) on this small plane lacked seat assignments. That meant we all had to wait in a queue at the gate for them. They started boarding the plane before they issued any seats assignments to us (we all had confirmed reservations, and we weren't in a group or anything). Then they decided that the premium fliers ought to get the empty 1st class seats, so they had to get in front of us in the queue to change their seats. Anyway, the boarding was essentially finished before they issued any seat assignments. In the end, they gave me two boarding passes for my son and none for me, but the lady was nice enough to just send me through (I was in the system in a seat, apparently, but the printed card had gone missing somehow). Once on the plane, the cabin and ground crew were quite pushy in hurrying everyone to get strollers packed (yes, there was a guy with a baby wating for seat assignments). It didn't affect me at that point, but it was really rude. It just takes time to get children on board, and it was the airline's fault they weren't boarded first. BTW, the flight was operated by American."
優點： "Chicago O'Hare was just horrible. Nearly missed flight. Baggage was lost"
缺點： "As is common at CLT, extended time getting to gate including 10 minutes just sitting on tarmac with no explanation from crew."
缺點： "This plane and especially its seats are the worst. If your taller than 5'5" I recommend to look for other options."
優點： "Quick and efficient boarding. Would've liked to picked my seat beforehand"
優點： "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
優點： "I was able to grab 4D on both flights using my Alaskan Airlines MVP status. It is a Main Cabin extra seat - but it has a TON of leg room. More than first class it looked like."
缺點： "Piece of luggage added to the plane when already the plane was u hooked from the taxi. But if that would've been mine I woundn't mind."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
缺點： "Check in process was at kiosk was long wait"
優點： "Nothing special"
缺點： "Seats very dirty sticky Not clean at all"
缺點： "Due to United delays in Bogota we were put on a standby flight 3 hours later. We didn't get on. Then had another connection two hours later that was delayed due to maintenance. Spent over 10 hours in airport. And over a total of 30 hours traveling ☹️"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
優點： "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
缺點： "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"
優點： "We made it home alive, so that's the main thing."
缺點： "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
優點： "Captain was communicative before departure and during flight Boarding was orderly"
缺點： "After aircraft was parked a strange loud noise could have been heard for 30 seconds. Would be nice if a crew member (flight attendant or captain) assured passengers that it was normal. Noise didn't seem normal and I was very concerned. No infotainment options."
優點： "That transportation was available in Chicago."
缺點： "No problems."
缺點： "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "on schedule even though ORD had some weather issues but yes good flight.."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Blaring advertisements during taxi are quite annoying. I'm not buying your service for a 1 hour flight."
優點： "Very good"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Boarding and crew were good"
缺點： "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "easy boarding, helpful united employees"
優點： "First class it was owsome"
優點： "Flight delayed for a short time, explanation given- satisfying. Delayed flight info sent via text very helpful. Flight attendants and staff, very attentive, courteous, professional and informational. Over all satisfied with United airlines, thank you for my sucressful trip to Kansas City to celebrate my grandfathers 90th birthday!"
缺點： "Waited at the kiosk at the gate desk, took about 20 minutes for an agent to appear and help with customer service."
優點： "Quick flight."
缺點： "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
缺點： "Long boarding and delayed flight, lots of walking"
缺點： "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
缺點： "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
缺點： "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
優點： "I made it to the airport safe and sound."
缺點： "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
缺點： "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
缺點： "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
優點： "It's was quick."
缺點： "Delayed a bit but mostly ok."
優點： "The professional services"
缺點： "Cramped leg space"
優點： "Good flight attendants"
缺點： "Small seats"
缺點： "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
缺點： "At the boarding gate, there was really really mean crew operating the boarding. There was one guy on standby, was told to wait so he did but he didn't get the seat . I understand that could happen but how she spoke this guy was absolutely rude and she did say " that's not my fault! That's your fault!!" And slam the door ... When we asked her for adding miles , she did as complaining " I am here for the flight to Ommaha ." Even though she was not , she is working for United airlines , isn't it her job ??? She was like that to every customer and that presents your company's value ... When the gate was for us , she was back at the gate ...... I am so disappointed for this poor customer service. Even though if I mention here , I know nothing would change and I hope this one voice will reach to the company somehow and make some change ."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "After sitting for a 8 hour layover, the boarding gate was changed. The announcement of this change was poorly done, and we were not aware. Fortunately, I questioned why our flight was not announced and found this change. With less than 30 minutes until flight take off, we had to hurry to ...not only another gate, but a completely different terminal. I feel there should have been better informative announcements of this change."
優點： "We had the best airline attendant I have ever encountered on any flight during my 50 years of flying. She was alone on the flight, yet she was attentive, efficient, cheerful and made the flight from Denver to Kansas City better than any other I have ever taken! She has a great attitude and it was obvious that she wanted all passengers to have a wonderful experience! I wish I had asked her name so that I could give her the recognition she deserves."
缺點： "Delayed flight out of Denver."
缺點： "Sitting on the plane for an hour before take off due to runway congestion. Even pilot said it was worst he'd seen."
優點： "Please see above"
缺點： "Two of the flight crews that were supposed to fly me and my wife to Kansas city claimed to have maintenence issues 20 minutes into the flight and turned back . This was a lie . The fact was the crew maybe had an hour left on their shift they made it up came back told everyone to talk to customer service while everyone was doing that the crew clocked off. When we came back they saI'd the plane was fine and that we had wait for another crew. That crew we waited for another two hours. They to clocked off and went home. I don't know of there isn't any overtime or anything but you are losing money to shady crews like this one. I'm never flying united again."
優點： "Good leg room for a smaller jet."
缺點： "Diagram used for seat selection wasn't the same as the plane we flew on. I selected seat 12 which should have been an exit seat."
缺點： "Two flights both of which had long delays that were not weather or passenger related. Plane had sardine can seating. Should have listened to UntiedotCom"
優點： "On time"
缺點： "No dislike"
優點： "Friendly staff, nice plane. Quiet, well-built little plane."
缺點： "It was quite tight to get two guys beside each other. Thank goodness there was an empty seat my fellow passenger moved to, otherwise, I might not have enjoyed my flight so much."
優點： "This was the cleanest most organized airline I've ever used! Boarding went really smoothly as did the flight itself! This will be the only airline I use from now on!"
豁免更改費用。 搜尋到 托皮卡的彈性機票