缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "Seating was fine"
缺點： "If flight cost less lol"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
缺點： "Did not like emergency exit seat."
優點： "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
缺點： "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
缺點： "All was 100%! Thanks!"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
優點： "The crew are all nice and helpful"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "Everything the whole team was great."
優點： "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
優點： "The attendants are all courteous and respectful."
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "Attentive and polite staff. Comfortable planes. On time flights."
缺點： "I accidentally left an external battery in my check in bag and they stopped me to open my bag and remove it as I was boarding. This is obviously my fault but I wish they had called me up earlier to not disrupt the other passagers and slow the boarding process."
優點： "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "Crews' performance was good."
缺點： "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
優點： "The flight attendants were extremely attentive and courteous"
缺點： "The meals were awful"
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Very convenient and generally positive experience on this flight. Modern aircraft as well."
缺點： "Small seats, what do you expect from economy."
優點： "Enough room for relax"
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "Crew and service was awesome"
缺點： "Not enough choices of entertainment"
優點： "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "Great leg room, staff was very nice, food and entertainment was decent."
缺點： "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "everything was so smooth!!"
缺點： "entertainment : wish there were more japanese comedies!!"
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
優點： "All good"
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
優點： "The food"
缺點： "All old movies in English"
優點： "Once again friendly and very helpful"
優點： "The staff was polite and professional. We have no complaints at all."
缺點： "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
優點： "Excellent food and service"
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "On-time, Service, flight & Behavior, conduct."
優點： "Crew was better and helpful"
優點： "Friendly quality staff, good aircraft."
優點： "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
缺點： "More comfortable seats"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Customer service. My spouse was very sick we couldn't go and they wouldn't help us"
優點： "The flight was on schedule, departure and arrival."
缺點： "The seats were very narrow."
缺點： "Flight delayed 6 hrs due to operational issues on the Emirates side"
優點： "Everything was good except the Cooling"
缺點： "Cooling inside plane"
缺點： "Too much children ob the plain and they are crying"
優點： "I had a great time. The best part was that my luggage reached on time!! Thank you!"
優點： "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
缺點： "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
優點： "cheuk in 快！吾使等太耐！"
優點： "First time we flew on business on international (we upgraded)."
優點： "Yes all things are good"
缺點： "Very good experience"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Hospitality, service, crew and everything was well"
優點： "The entertainment system is good"
缺點： "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
優點： "Every thing"
缺點： "No comment"
優點： "Still not there"
缺點： "I am still waiting in Dubai for the flight to Nice. The flight is 24 hours late"
優點： "Flight itself was normal. Flight crew was adequate and courteousdr"
缺點： "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
優點： "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
優點： "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
缺點： "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
優點： "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
缺點： "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
優點： "Nothing really. Packed like sardines in seats which are too narrow."
缺點： "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
優點： "Total service extended was very nice"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
缺點： "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
優點： "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
缺點： "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
優點： "- Excellent entertainment. New movies in various languages."
缺點： "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."
優點： "Flight was light and was comfortable"
缺點： "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
優點： "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
缺點： "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
優點： "My experience at the check in kiosk was very positive. Very friendly and polite employees."
優點： "- almost nothing - They arranged vegetarian food on demand."
缺點： "- Repetitive food - No one turned up when called for assistance. - late service"
優點： "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
優點： "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
We were travelling with an infant in row 24. Since our seat couldn't recline, but the people in front of us had their seats reclining, there was hardly any space for us to come in an out for diaper changes every couple of hours, or just to take the baby around the flight. maybe the crew can provide a coloring kit and/or a simple toy for infants to keep them busy
The food served could have been better
The chairs are very small. I don’t get any emails with this airline on status of trip.
優點： "food is really bad, people are not taking social distancing seriously"
優點： "The service"
缺點： "The sandwich"
缺點： "The temperature was around 18 degrees.i asked several times if they can adjust it to normal the crew kept saying we will ask to pilot etc.no improvement. While facing covid i dont want to get cold!! Secondly no one checked for covid results while boarding and/or on check-in kiosks.i asked during boarding why they are not checking the reports the answer was they thought we had been checked during check-in.totaly fiasco and no alignement.i didnt want to get in a plane people with covid!!"
優點： "comfortable seat, friendly staff"
優點： "No issues"
缺點： "Everything is good"
優點： "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
缺點： "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
優點： "Good entertainment system"
缺點： "Old plane. Not sparkling clean... bad leg room"
優點： "Good crew and friendly"
缺點： "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
優點： "Crew was helpful and pleasent"
缺點： "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
優點： "Service was fine, but we're of no help regarding late arrival and connecting flight status."
缺點： "Delayed flight 1 hour"
優點： "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
缺點： "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
缺點： "Delay in Turkey- made trip long - I understand safety first - but it was a couple hours ."
優點： "Good entertainment options. Good food."
缺點： "Bumpy landing"
優點： "Only the stewardesses very helpful and professional"
缺點： "The seats"
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
優點： "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
缺點： "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
優點： "Crew was good"
缺點： "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
優點： "Super staff"
缺點： "Bad WiFi connection"
優點： "Food was good. Flight was good. Crew during the flight was good"
缺點： "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "Food drink"
缺點： "Knee room tight"
優點： "The crew was friendly and professional. The food was good. Entertainment was good. The 10hr flight was over so quickly."
缺點： "They didn't come to pick up trash very often."
優點： "The service was great, the flight was timely, attendants were friendly."
缺點： "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
缺點： "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
優點： "Excellent Service & On time Schedule"
缺點： "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
優點： "Great service and polite staff."
缺點： "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
優點： "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
缺點： "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
優點： "Food and good movies selection"
缺點： "Flight attendant actitud"
優點： "Flight any crew awesome"
缺點： "Parents who allow a child (not infant) to scream for 2 hours"
優點： "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."
缺點： "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
優點： "Turkish Airways service is very good -- good staff, clean airplane, attentive service"
缺點： "The airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected."
優點： "Great smooth flight, good food, good movie selection."
優點： "Not trying to be flattering here but it really is a good airline."
優點： "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
缺點： "Food was average"
優點： "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
優點： "Very professional airline"
缺點： "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
優點： "I like the food, seats and customer service"
優點： "Loved the seating space"
缺點： "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
優點： "Really amazing except for..."
缺點： "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
缺點： "The plane was very cold"
優點： "Always friendly staff, never feels like you are a bother to them. Comfortable seats & they have frequent service."
缺點： "The older version of the plane with the fabric seats is not so great."
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Le repas est casiment vide
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
缺點： "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
優點： "Very friendly crew"
缺點： "In-flight system had some errors"
優點： "The sear was messy they didn't clean it it was full of pieces of bread."
缺點： "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
優點： "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
缺點： "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
優點： "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
缺點： "Seat angle adjustment was not the most comfortable for sleeping."
優點： "Not much, seats are super uncomfortable"
缺點： "Better code sharing with KLM"
缺點： "Plane is old and entertainment facilities are no longer appropriate"
缺點： "Boarding clusterf..."
優點： "Tight seat, was moved out of exit row because of my age"
缺點： "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
優點： "Everything! It was a wonderful experience."
優點： "Crew was very nice and the food was excellent"
優點： "Crew was very nice. Food was good and tasty."
缺點： "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
缺點： "It was great trip thank you Air France"
優點： "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
缺點： "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
缺點： "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
缺點： "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
優點： "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
優點： "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
缺點： "I just expected better toilet bag for business but what was given out was just basic."
缺點： "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
優點： "I liked the food, the crew, the service"
缺點： "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
優點： "Food and service was good and price was acceptable"
缺點： "Very long route"
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Flight was smooth"
優點： "The airbus 380 was great and the staff very nice"
缺點： "Too mych bad smells after a few hours"
優點： "Nothing special"
缺點： "They start serving late the apperitif before taking off and take it back right after."
優點： "This is what happens when you get roped in by a low price."
缺點： "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
優點： "It was Amazing staff helpfull and fresh.. love it"
缺點： "Flight of almost 3 hours was not entreteiment at all just magazines."
優點： "Good service at gate and on board"
優點： "It es a good flight back"
缺點： "Items missing on duty free purchases"
優點： "Short & easy flight"
缺點： "All ok"
優點： "The crew was very nice and helpful."
缺點： "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
優點： "Getting there on time despite delay"
缺點： "entertainment had very old media and no recent additions. Crew was not very organized"
缺點： "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
優點： "Excellent choice of movies. Great service. Friendly crew."
缺點： "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
缺點： "No entertainment or usb plugsto charge."
優點： "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
缺點： "One bag did not arrive in Toronto, apparently delayed in Paris."
缺點： "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"