無法直飛到成田。KAYAK建議你，先飛到東京 成田國際機場（NRT）（6.62km 成田），然後再從那邊租車或搭乘計程車。
缺點： "Flight crew not too interactive"
缺點： "More variety of movies"
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Flight went well and was on time. 2nd best experience for economy seat."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
缺點： "Entertaining in English"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "服務 電影 雪糕"
優點： "Great service."
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點： "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
缺點： "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
缺點： "Leg room"
缺點： "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點： "Very spacious and comfortable, modern plane"
優點： "It seemed more spacious. Food was pretty good."
優點： "on time"
優點： "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
缺點： "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
優點： "The crew were cooperative and the supplies were good"
缺點： "The chairs were not comfortable and the toilets were so dirty"
優點： "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
優點： "Flight attendants are really kind and patient."
優點： "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."
優點： "- Crew was respectful and nice - Entertainment options were good. - Seats were good and comfortable"
缺點： "- Food was too less. Being a vegetarian, I had expected good amount of food. But it was only a few ounce of food like just given to taste it. I was hungry most of the time in flight. My second meal didnt even have any bread. And Desert (icecream) was never offered to me. Seriously, if I had known this, I would have packed my own food to board the plane. - The windows should have an option to close the pane. Sun was constantly on the left window (where I was seated) for the entire journey and even after fading the window, it was on my eyes most of the time."
優點： "The lovely cabin crew"
缺點： "Leg room was a bit tight due to the entertainment box, and in-flight entertainment didn't have enough of a movie and music selection."
優點： "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
缺點： "My son's entertainment console had some issue."
優點： "Clean comfortable"
缺點： "Vegan meal option needs more veggies"
缺點： "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
優點： "Service was great. Food was good."
優點： "Excellent service and food!"
缺點： "A little bit crowded"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
缺點： "High chance of getting delay, this is mostly because of the nature of Korean air."
優點： "Everything except the food option"
缺點： "No vegetarian option for the meal"
優點： "Nothing at all"
缺點： "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
優點： "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
缺點： "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "Seats more comfortable than other planes"
缺點： "Staff were oddly unfriendly and I was awakened twice"
缺點： "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
優點： "I had a safe flight"
缺點： "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
優點： "I loved the aircraft and the great service. They offered great food and the service was fast"
缺點： "Everything ok"
優點： "I took me to my destination."
缺點： "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "Air Korea continued to be awesome"
缺點： "Still no laptop plug"
優點： "crew, entertainment, overall a great flight(s)"
缺點： "air so dry in cabin"
優點： "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
優點： "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
缺點： "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
優點： "Service, comfort, and seat room."
缺點： "Everything was enjoyable on return flight"
優點： "Food n staffing"
優點： "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
優點： "Service counter check in was very helpful"
優點： "comfort, service, easiness"
優點： "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
缺點： "The menu selections were adequate.... video and entertainment left a lot to be desired."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
缺點： "The flight was to short to enjoy."
優點： "Good food, friendly staff, great service"
缺點： "The seats could be bigger"
優點： "It was a codeshare flown by China Air, and was a typical China Air flight. Quite good but nothing spectacular."
優點： "Customer service was wonderful"
缺點： "There was nothing I didn't like"
優點： "Nice clean plane. Crew members were pleasant."
缺點： "Waiting in a very long line at the Airport in Seoul to Check my bags. Nothing is wrong with waiting but when you have more than 10 empty checking counters something is wrong with your logistics.Should have a system where no customer wait for more than a half hour ( half an hour is also too long but acceptable). Definitely shouldn't have paying customers waiting in line for over an hour. You guys know your busy days and your off days plan accordingly."
優點： "knee room, service and boarding were excellent"
缺點： "my wife had problems getting food she seemed unable to get food that was both dairy and gluten free."
缺點： "The screens on the backs of the seats were difficult to utilize (it is a touch screen but I had to tap on the screen multiple times in order for it to actually work). Perhaps due to an outdated system/software. There is a remote placed sideways/length-wise under the screen that you may take out of its placement however it was not as convenient as directly tapping on the screen."
優點： "Great dinner and movie selection. Service is fast with a few good drink selections."
優點： "Check-in and cabin service and on time flight"
優點： "Enough space even in economy class for tall people"
缺點： "Food may be more tastful"
缺點： "My food was cold and hard I ordered a waffle I could barely cut through. Couldn't eat anything else because of my diet and was hungry the whole flight and not given much help."
優點： "The 1st class treatment by the flight attendants. And the excellent meals served."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
缺點： "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
缺點： "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
優點： "I was happy to be back on EVA after a bad experience on Thai Air."
缺點： "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."
優點： "Exit row seats"
缺點： "Food was okay. Service especially drinks were sparse"
優點： "Very accommodating"
缺點： "Nothing to report"
優點： "Flight attendants stand out as a great example of customer serve."
缺點： "Seats were tight"
優點： "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
缺點： "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
優點： "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
缺點： "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
優點： "I liked their services the most. All staff and crew were very courteous."
缺點： "Delay for 1 and half hour"
優點： "I must say I was skeptical on my first flight with this airline. Staff was very nice. The lady that did my tickets left a very nice note on my plane seat. The ride was very comfortable. The plane and restroom were neat and orderly. I would definitely recommend to my fellow travelers."
缺點： "My fruit platter was all fruit that was not ripe, but no big deal."
優點： "Pleasant looking"
缺點： "Very rude to customers Not friendly Shouts at passengers Overall, not passenger friendly with no customer care skill set"
優點： "The food was delicious and a majority of the staff members were nice and help full"
缺點： "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
優點： "Fantastic cabin crew as always with Eva air"
缺點： "Uncomfortable tight narrow seats"
優點： "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
優點： "Crew are great. Food not so bad. Overall is great services."
缺點： "Nothing so far."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Has snack and drink"
缺點： "No music"
優點： "Staff was very helpful. They went above and beyond."
優點： "Service is excellent, re entry to custom was outstanding, was help when ITold the lady my flight boarding time is within next 30 mons"
缺點： "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
優點： "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
缺點： "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
優點： "The value for money is very good with EVA. The planes are modern and clean. The staff is very friendly. I will no doubt be flying with EVA again!"
缺點： "Nothing major to say here; just a few suggestions. I find the meals and entertainment to be a bit lacking compared to other airlines of the same caliber. With that being said, the value for the air fair charged is hard to beat."
缺點： "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
優點： "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
缺點： "班機delay沒通知 大陸人太吵"
優點： "Great flight and polite crew. The aircraft was clean and comfortable."
優點： "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
缺點： "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
優點： "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
缺點： "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."
優點： "the crew are very attentive, food was good. seats were better than most airlines. tv's were bigger than most airlines."
缺點： "I asked for coffee but they gave me tea. another occasion i asked coffee but never received until nxt meal hmmm"
優點： "The price was less."
缺點： "Not very comfortable."
優點： "Personal space was better than on any American airline"
缺點： "Food - woof! It looked like broccoli but the flavor and texture were not 'food.'"
優點： "Newer plane and good service"
優點： "Departed and arrived on time!"
優點： "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
缺點： "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."
優點： "The flight attendants were spectacular, polite and extremely friendly! Plenty of room between seats. Excellent airline!"
缺點： "No USB chargers for a long flight left me with only a small charge left on my phone to try and navigate my way to Tokyo."
優點： "Eva Airlines plane was very nice, clean, new and tech-savvy. I have no complaints about the food. The seating also seemed quite nice. If those are the only parts of the experience I would be happy to fly with Eva Air again."
缺點： "I did not like that Eva Airlines could not pass gate and terminal information on to United Airlines when I checked into the Orlando Airport. Because this information was missing from the original boarding passes printed at the United Airlines terminal I was sent to the United Airlines gate at LAX. The United Airlines staff was even confused by the way the tickets were printed. I kept asking United Airlines staff and Airport staff where I should go for my connecting flight. They always sent me to the United Airlines terminal and gate and I waited there to board my plane. Shocked at time for departure my plane still was not boarding. I got concerned and started asking even more questions. This is when staff at the airport finally noticed I was waiting in the wrong area. Now I had to run with the help of a security guard all the way to the other end of the airport in order to board my Eva Airlines playing at the Eva Airlines terminal. This led to me being 45 minutes late boarding the plane I have no idea why it didn't take off without me. I am quite certain that they hold the plane for me because the staff for Eva Airlines was extremely rude to me. After running for 20 minutes straight to get to the plane I was extremely thirsty and ask them for water which they totally ignored. Even after boarding the plane and taking off when the stewardess would walk by my side I would ask for water to drink. Even at this later time I was still being ignored. If the stuff for Eva Airlines is like this on my way home I will most likely avoid fighting with them at all costs in the future."
優點： "good entertainment options. food has improved from 2 years ago, but could still get better. on A 16 hour flight, flight attendants need to serve more water"
缺點： "food was just ok. I was not able to connect to wifi AT ALL during the flight"
優點： "The staff was very nice and the schedule was pretty on point!"
缺點： "Too many overhead announcements!"
優點： "Excellent staff, excellent food, good entertainment options, and I particularly like that the hand soaps in the bathroom are bergamot-scented :)"
優點： "overall is good, I enjoyed food was good."
優點： "Crew was very friendly and accommodating, even on a short flight. Food was also great."
缺點： "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
優點： "Upgrade to business class"
缺點： "No alcohol"
優點： "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
缺點： "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
優點： "Impressed with the airline as a whole. I would fly Asiana again."
缺點： "Twelve hours is tough on the body. Seat cushions were a little thin."
優點： "The attendants were very nice and the food and drinks service was good."
缺點： "The seats are pretty uncomfortable."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Crew was nice. Food pretty good"
缺點： "Every plane delayed."
缺點： "Food options terrible for Asian vegetarian"
優點： "The food was good and the service was super friendly and helpful. We really appreciate kind flight attendants. We also loved how comfortable the Incheon airport was during our stopover."
缺點： "There really isn't a lot of selection in the TV series section. It looks like a man chose 3 series that he liked."
優點： "Great airline, plenty of space. Crew was super nice and helpful"
缺點： "Airplane food isn’t great where ever you go"
優點： "Comfortable journeys without getting tired"
優點： "Meal was surprisingly fresh & tastey."
缺點： "Seats not comfortable. Entertainment system minimal selection."
優點： "The layover in Souel Korea was excellent. The Asiana wing has so much to offer the traveler. The shower was an awesome touch."
缺點： "The size of the seats. Not much room for someone 6'2 225lbs"
優點： "On time"
缺點： "The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language"
優點： "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
優點： "Good attention"
缺點： "The flight from Korea to San Francisco was so late more than 2 hours"
優點： "Everything's was excelent. I was happy to chosen Asiana Airline"
缺點： "I missed the flight LAX to Manila due to confusing departure time. May 31 Wednesday at 12:20 AM indicated in the ticket is actually one day before May 31; i.e., the passenger should be 3 hours before the flight on May 30 Tuesday around midnight. I clarified with Webjet (India) representative who explained that I go to the airport on Wednesday. Asiana should have used military time; thus 12:20am should be 00:20 Hr. to avoid confusion. Asiana penalty for "no show" was USD511 and earliest available flight was 4 days after May 31. I took another airline to go to Manila. I missed my hotel and all other appointments because of the misleading Asiana flight information. It was a big mess for me!!!"
優點： "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
缺點： "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
優點： "I like the food"
優點： "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
缺點： "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
優點： "The airbus had plenty of storage room in addition to leg room. The compartment underneath the window was big and allowed two big purses to fit with additional space left. Plenty of space between seats in front even when reclined. The crew were friendly and ready to assist. So far, this has been the best airbus I've flown in."
缺點： "Not applicable"
優點： "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
缺點： "No good Korean movies to watch."
優點： "Seats are comfortable. Food ok"
優點： "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
缺點： "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
優點： "Two and a half hour flight but full meal still served. Good selection of movies."
缺點： "Cramped seating"
缺點： "flight delayed again out of Seoul."
缺點： "Flight was again delayed going to and coming from Manila.. Time allotted for transfers from LA to Seoul and Seoul to Manila of 1+ hr. is too short. Security is very strict which is good but you just arrived from one airline and transferring to another airline in 1 hr."
優點： "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
優點： "Great service, great food very content with Asiana airlines will definitely use it again"
缺點： "We wait for about 1 and a half hour to get off the plane due to some "procedures " with a sick passenger"
優點： "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
缺點： "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
優點： "Service is good."
缺點： "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
優點： "The crew was nice & helpful. Seats were roomy. Washroom was kept clean."
缺點： "A larger selection of movies and t.v. shows would have been better."
優點： "It's hard to say anything was good when the flight was cancelled."
缺點： "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
優點： "The staff were excellent and very kind and attentive."
缺點： "In flight headphones were way too big"
優點： "The food and service is good if you speak Korean, the flight attendant did not pay me much attention and the nice man next to me had to get my drinks for me."
缺點： "I flew four flights (layovers each way) and every single flight was delayed."
優點： "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
優點： "Same thing, coz I was assigned to10f."
缺點： "flight was 30 minutes late, requiring me to run to catch a connecting flight."
缺點： "There were some disrespectful passengers who were disruptive during the flight."
缺點： "Waiting 15 to 20 min after boading with no air conditioning. Temperatures approached 90deg F, which is unhealthy for elderly passangers and very risky."
優點： "Kayak ticket service terrific as usual. Asiana generally has more legroom in economy than other airlines, something I care about at 6'5". Just check seatguru. Korean good also, so maybe a Korean thing? At Seoul's Incheon airport their organization was the best ever. Attendants to guide you into the right line, plenty of counter help even for the economy rush. All went very smoothly. On board, the best economy service we've had. Food good, and a pleasant surprise on a 2 hour flight to Tokyo. I'll fly Asiana at every opportunity."
缺點： "It doesn't get better than this for a full flight economy."
優點： "Excellent service"
優點： "Crew very good."
缺點： "The beer available wasn't great quality and no red or white wine."
缺點： "UNITED CONTINENTAL SERVICE GOT ME TO HOUSTON ALIVE. BUT EVERYTHING ABOUT THE TERMINAL AT SFO TO THE AIRPLANE (A 320) AND SERVICE ON BOARD ARE VERY DISAPPOINTING AND I DREAD MY RETURN FLIGHT."
優點： "The flight itself is only 2.5 hours long. The crew gives you a meal and an ample amount of movies and games to play on their entertainment system. You are presented refreshments of any kind (alcohol included) free of limit or charge."
缺點： "Lack of leg space."
缺點： "2h40 delay made me miss my business meetings - at least the ground staff permitted me to enter the business class lounge for carrying on business communication"
優點： "Staff was amazing. They walk around the plane offering drinks and food more then any other airline I have been on."
優點： "Was not expecting full meal service for a short flight, but our flight was late and I didn't get anything at the airport so that was helpful. Got the full selection of entertainment options, and that was also unexpected on a short flight."
缺點： "Packed like sardines. Had to get screened through security again."
優點： "On time, easy check in and boarding"
缺點： "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
缺點： "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
優點： "Not much, quick though"
缺點： "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
優點： "Adequate leg room, which is very important in a long haul flight. Punctual."
缺點： "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."
缺點： "Flight delay."
優點： "Flight comfort, plane, staff. Overall a perfect travel experience."
缺點： "Mango desert...that’s all."
優點： "Superb crew and excellent service."
優點： "Plane was clean"
缺點： "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "Cathy service"
缺點： "Seat didn't recline"
缺點： "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
優點： "Boarding was smooth."
缺點： "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
優點： "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
缺點： "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
優點： "Good leg room in coach. Comfortable seats."
缺點： "All good"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "All as expected - no surprises"
優點： "The plane actually arrived an hour earlier than expected."
優點： "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
優點： "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
缺點： "None experienced"
優點： "Comfortable seating, good tasting meals, and excellent service!"
缺點： "Not a thing! Everything was really great!"
優點： "Comfortable seats and the entertainment was great"
缺點： "The other guests were loud and rude on the flight and none of the staff seemed to care."
缺點： "one of the cabin crews threw the meal to me :("
缺點： "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
優點： "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
缺點： "All was good"
優點： "The food"
缺點： "seat did not recline."
優點： "Nothing really"
缺點： "Food sitting position checking in"
優點： "The lounge was incredible as advertised! Relaxing, champagne, noodle bar, comfortable seating, great lounge chairs and internet. Fully reclined sleeper pods and good food and wine and service."
優點： "Flight attendants were great."
缺點： "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
優點： "The staff was very helpful and friendly. Location was perfect."
缺點： "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
優點： "The crew was really nice and helpful."
缺點： "Disappointed that there was no inflight entertainment at all."
優點： "The wonderful people and the service they provided with a great attitude."
缺點： "The food was only OK."
優點： "Great service."
缺點： "Nothing to complain about."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "reclining seats."
缺點： "I feel discriminated when was asked by your staff, "Would you like the pork with rice or the chicken with rice?." I am in hijab. Please be more sensitive. Thank you."
優點： "Have always liked the hindu vegetarian meals and movie selection."
缺點： "It was frustrating as the flight kept getting delayed by 30 mins and 60 mins interval - should we go to the lounge? can someone tell us what was happening? Maybe if someone on twitter could respond? Pity passengers travelling with young children - it was rough."
缺點： "Seating was very bad and congested. My seat wouldn't recline because of the way it reclines. I would never fly Cathay again or recommend it to anyone taller than 5'9"."
缺點： "This plane was a little old, and therefore the entertainment system was a little dated. Other than that, great flight!"
優點： "On time flight, good service."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "Slept the majority of the trip. But, the usual good crew and comfortable seat."
缺點： "Delayed in landing in HK, over an hour delay on take off waiting for other passengers, then the airport apparently didn't have baggage handlers to load the plane available. Not Cathay Pacific's fault of course, just my overall experience."
豁免更改費用。 搜尋到 成田的彈性機票