優點： "The crew was fantastic as always and put people at ease even in the midst of a pandemic."
缺點： "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "Flight attendants very friendly"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "Fruit & cheese tray unavailable"
優點： "Hope the flight attendant was awesome. She should be filmed for training videos."
缺點： "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
優點： "Nothing, to be honest."
缺點： "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
優點： "Captain told the truth."
缺點： "UA should have had a backup plan rather than waiting."
優點： "Da food, seat"
缺點： "Da Music"
優點： "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
缺點： "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Good price."
缺點： "It took you 4 days for you to get back to me with the confirmation number after I had requested it via e-mail. Also, you should note Lufthansa-issued documents never commence with "220-" and then the subsequent numbers. Lufthansa tickets are always issued with "2220-" at the beginning and then the subsequent numbers. You need to update your computers otherwise with the original Lufthansa-issued ticket number you provide at time of booking, the booking will not show up in Lufthansa systems."
優點： "Friendly staff. Plane made good time and both flights on time."
缺點： "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
缺點： "I lost my connection from LAX due to a 4 hour delay."
優點： "Check in excellent, staff at airport very professional."
缺點： "No negative issues"
缺點： "No tv"
優點： "Crew was very good. Hard Working team."
缺點： "I didn't like there UNITED Airline connecting flight. United flights are not comfortable at all especially seat. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them for international flights"
優點： "Free drinks in first class"
缺點： "Really small restroom. Plane on second leg was too small to even have a first class"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "At least they made an effort and it was finally resolved."
缺點： "Fact that the plane was not checked properly and was about to take off and go back to the gate."
優點： "Quick and easy fight. Crew very nice"
優點： "Nothing it was late as hell"
優點： "The seating seemed a bit more spacious~very much appreciated!"
優點： "Put us up in the hilton."
缺點： "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
優點： "Why doesn't an airline do the maintenance changing a tire or refuel before passengers board a plane"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "The flight attendants were polite and welcoming and the flight was on schedule."
缺點： "It was complicated to get the movies. You had to download the United app."
缺點： "Again all of it was poor"
缺點： "Explained above"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "On time flights are a rarity these days. United pleasantly surprised us."
缺點： "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Too cramped. Dropped my phone on floor...unable to bend/reach to get it from seat."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
豁免更改費用。 搜尋到 懷特普萊恩斯的彈性機票