Seats were not comfortable
No complaints. Good overall.
Paying extra for comfort plus was not worth it. Our seats had walls between them instead of arm rests that could move which did not make it comfortable for our wide bodies.
Gate agent mumbled announcements regarding boarding. This task should be assigned to someone with clear diction. Really hard to understand. We flew first class, and there was not anything first-class about it except the seats. Cheap snacks offered, nothing resembling food, and one pass-through for drink requests on an almost 2 hour flight. Flight attendants seemed tired in this early afternoon. First-class service has really gone downhill with Delta. Hardly worth the extra expense anymore.
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
缺點： "nothing all excellent"
優點： "Everything was better than expected."
優點： "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
缺點： "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
優點： "Crew friendly, attentive."
缺點： "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
優點： "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
缺點： "Literally any of our flights could have been on time. None were."
優點： "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
缺點： "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
缺點： "Every thing was good"
優點： "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
缺點： "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
優點： "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
缺點： "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
優點： "The male in the crew was fantastic!!! As always love the entertainment options."
缺點： "Uncomfortable. Stuffed between two large men."
優點： "The crew was amazing."
優點： "The crew was amazing"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "Very nice lady as part of the crew, always a cheering moment for passengers."
缺點： "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
優點： "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
缺點： "Everything was great on our flight."
優點： "In rescheduling us they only charged us $54 per person"
缺點： "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
優點： "Nothing really getting home"
缺點： "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
優點： "On time"
缺點： "Small air craft"
優點： "The seat back screens."
缺點： "Completely full flight. Rough landing."
優點： "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
缺點： "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
缺點： "Cramped seating for premium Econ"
優點： "Great to have movies on a domestic flight. Friendly crew."
缺點： "Boarding was a shambles resulting in late departure. Seems to be common in the US, but the zone system of boarding with back of the plane going on last seems counterintuitive and I can't recall it taking so long to board a flight. Also took a long time disembarking."
優點： "Normal flight with every seat filled. I liked the icw.cream bar they served."
缺點： "Small seats. Dirty air."
優點： "Great free movie selection"
缺點： "Flight delayed"
優點： "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
缺點： "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
缺點： "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
優點： "It was on time"
缺點： "It was crowded and cramped."
優點： "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
缺點： "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
優點： "Flight was on time"
缺點： "Seats too closely packed little leg room"
優點： "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
優點： "Wonderful experience with the staff."
缺點： "No complaints."
優點： "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
優點： "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "I loved the service provided by the flight attendants as as well as the gate attendant who poked, prodded and did what he could to ensure our already late flight took off before it got stuck waiting for a gate at LAX. Thanks to him and the work of the crew, not only did the flight leave ASAP, our flight arrived early."
缺點： "I didn't like that the monitor for my seat was on the fritz and inoperable, which became a huge issue because of what follows. Making matters exponentially worse was the roughly 30-minute delay we experienced when we landed. Although our flight arrived at LAX early - in spite of the late departure from SLC - we were left waiting for a gate and were forced to wait for a gate. Inexplicably, the AC was turned off and the passengers all began to virtually cook while stuck in our seats. Also, due to another asinine snafu (the grounds crew didn't push a flight far out enough and blocked our plane along with eight others, which delayed our flight further. Adding insult to injury, my baggage was over 30 minutes late, too."
優點： "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
優點： "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
缺點： "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
The flight was not-notch!
No food served. Thus no appropriate rating.
My wife and I did not get seated together and I tried calling Finn Air well before the flight- no joy. I had to wait until we got to the first gate to have the agent assign our seats for the Finn Air connection - , and she had to call tech support to unlock the record locator. I could not add FF# or nothing. I felt like a abused stepchild. It was an AA crew, an AA A/C, an AA gate, but operated by FINN Air? We were the last group to board and they said “all remaining passengers must gate check their bags”. We got on board and there was plenty of bin space. I think they were so late- twice the flight delayed gate departure bc of maint issues- they just wanted the passengers to get seated quickly so their numbers would look good.. The lady sitting next to me had a back pack and a small handbag in the overhead. Most of the bin space was backpacks. If a passenger cant comply, why aren’t they not the last boarding group instead of faking an ailment to get to board first? those malingerers are always the first to jump up and two-step to the door when disembarking. Airline flight attendants need to take notice. These selfish ppl make flying difficult for Everyone else and cause customer dissatisfaction. I bought these tickets at peak fair and don’t feel like it was a good value at all. Oh and Full Flight from Origin and full flight connecting to destination.
Easy boarding on small plane.
Flight was cancelled. Caused missed connections and hundreds of dollars in lost hotel /tour fees. Kayak wouldn’t rebook connecting flights. Terrible.
The plane caught fire and was evacuated. Massive luggage delay.
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
good Service , would of wish better food was serve
The plane, although parked at the gate all night, had a problem. Apparently the cockpit door had been locked. It took three hours (!!) to get this cleared up.
缺點： "Flight was delayed and I missed my connection"
優點： "Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later."
缺點： "I understand flight delays may happen, but there is no need for employees to be rude."
優點： "Friendly, helpful and efficient."
缺點： "Almost had 3 people in a row...of people not in Same household. Luckily flight wasn't full so people moved around and made my row less crowded"
缺點： "Of course. EMPATHY"
優點： "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
缺點： "Absolutely nothing! Great flight"
缺點： "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
優點： "Crew was great. Made it to destination 39 minutes earlier than expected"
優點： "The seat was super comfortable, because of o lot of place for legs"
缺點： "The crew sometimes seems not to be happy with the passengers"
缺點： "Commuter jets- uncomfortable."
缺點： "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
優點： "The crew was very friendly and accomodating."
缺點： "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
優點： "Super quick, comfy ride"
優點： "Left on time. TSA boarding pass."
缺點： "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
優點： "Deplaning in White Plains"
缺點： "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
優點： "crew were top notch"
缺點： "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
缺點： "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
優點： "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
優點： "Good flight overall"
優點： "Short flight."
缺點： "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
優點： "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
缺點： "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
缺點： "Gogo WiFi didn’t work"
優點： "AA provided free snacks and drinks at boarding gate. Courteous staff."
缺點： "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
缺點： "Horribly bumpy the whole time, no drink service because it was so shaky"
優點： "Nice seats. Comfortable. Fast, efficient boarding, but it was a small plane and not nearly full, although full enough that I couldn't have a seat next to my husband."
缺點： "They split up my husband and I. One screen for every 4 rows of seats playing one in-flight movie. Apparently there was WiFi that you could download an app for and watch other stuff, but no good selection at all, and since I had no way to charge my phone, it didn't seem a great idea to waste the battery. Only food for over 4 hours of sitting on the runway and flight was a bag of mini pretzels."
缺點： "3 hour delay and much confusion. In and out of aircraft."
優點： "The crew was terriffic"
缺點： "seats are tiny, but that's what I paid for."
優點： "Crew was exceptionally lovely through delay except for lead attendant who spoke down to attendants and passengers alike (would refer to me in third person in front of me--asking attendant condescendingly "why is he here?"). terrible sense of service, spoke like I was a grade school kid in her class. Gate agent gave me last minute seat change which was very cool of her"
缺點： "Plane is terribly old, has ashtrays and audio channels for entertainment. More importantly, mechanical failures at and after gate. Total delay of over 2 hours. My girlfriend flew this same plane and had even longer delays plus needed to divert In flight and turn around and land in heathrow on a mxp-jfk route (they were over the Atlantic). Problems continue for me 2 months later on this route and as a pattern it's incredibly unsettling. I'm questioning whether taking the return flight on a plane that's clearly begging to be retired"
缺點： "No screens"
優點： "Food was decent, service was okay"
優點： "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
缺點： "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
優點： "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
缺點： "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
優點： "I flew coach for the first time in a year, and I was shocked at how poor the service was. Additionally, the aircraft was not maintained: broken sinks in the bathroom / most of the video entertainment was broken in Premium Economy Class. I had to cross the Atlantic for 9 hours with no movies to distract me. I'm shocked that the business class crew still treat coach passengers with disrespect as if they are second class citizens."
優點： "Not much"
缺點： "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
優點： "That I arrived safely"
缺點： "I did not like the departure delay from 6:05 to about 9:50. Why did have to wait so long for a pilot to come, and then further wait for a flight attendant to arrive"
優點： "The crew was nice and attentive. The pilot came over the speaker to tell us about our flight. We made it in early!"
缺點： "The movie shown during the flight was a bit odd. Not sure where it came from but it was not overly entertaining."
缺點： "Terribly disorganized with security checks and confusion since no organized area to hold people."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Hope the flight attendant was awesome. She should be filmed for training videos."
缺點： "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
缺點： "Our flight was delayed 5 hours and we missed our flight to Lisbon. Had to stay over in Newark for the night and actually arrived 24 hours late. And..........United lost my luggage. That was delayed another 24 hours."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "United is amazing. We got upgraded to business. They take good care of their frequent fliers!!"
缺點： "Nothing. Was perfect"
優點： "Flight was on time"
缺點： "A child kicking the back of my seat the entire flight"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Flight on time. Friendly staff."
缺點： "Seats were uncomfortably close together but not unexpectedly for coach. Plane was 80+ degrees until after takeoff. I bet that the snack box was going to be disappointing and i lost $9. It was surprisingly good."
優點： "Getting back to the UK"
缺點： "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
缺點： "Airport transfer; timing; information availability; security chaos"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip."
缺點： "No internet"
優點： "Smooth process from checking in, to ,boarding, to arrival."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Everything was perfect...."
優點： "Quick and easy fight. Crew very nice"
優點： "Good leg room"
缺點： "The first class experience was very sub par we did not feel we got our money's worth"
缺點： "That it was direct from San Antonio to Brownsville. The Jet from Houston to Brownsville was very small."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "we got 3 separate middle seats while traveling with a 4 year old. United knows his age, do they really expect him to sit alone? Fortunately the flight attendant and other passengers were very helpful."
優點： "The staff was very friendly and professional. The flight also arrived early."
缺點： "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
缺點： "Again all of it was poor"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Headrests had pull out sides for head. In flight movies what a great selection."
缺點： "Seats were small, very little leg room also,"
優點： "Crew staff was excellent"
缺點： "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
優點： "Made it to Denver."
缺點： "Agents were not communicative with boarding passengers. Flight was delayed substantially."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
優點： "The coffee and waffle snack."
缺點： "The 40 minute delay."
優點： "No issues or delays"
優點： "Ease of check in with a stream line flow"
缺點： "the TSA check a bit delaying but okay over all"