優點： "Foods are good, crews are good."
優點： "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
缺點： "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
優點： "Attentive staff, decent food, good choice of entertainment."
優點： "Plenty of legroom and nice updated interior."
缺點： "No complaints this time."
優點： "what did you like? 1. Food and snacks were good. They gave a crispy chocolate that was really delicious. 2. friendly 3. good looking flight attendant always improve the flight"
優點： "Everything good except the food"
缺點： "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
優點： "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
優點： "The snack stand near the bathroom area during the long flight is a nice touch."
缺點： "Staff wasn't helpful for neither help us to check in earlier so we don't have to wait in the lobby for 4 hours nor getting two seats together for my wife and I. They apologized but don't think they felt sorry AT ALL."
優點： "They arrived 30 minutes early!!"
缺點： "I was a bit skeptical about arriving at 5am, but other than feeling a bit sorry for the person who picked me up - I could maximize my time in Japan. I love flying with JAL!"
優點： "- spacious - great service - good breakfast"
缺點： "- middle seat. - just sandwich for dinner"
優點： "The cabin felt more spacious and bathroom was clean. Arriving Haneda Airport was much convenient for me."
優點： "At least it was delayed so we could make it to SFO."
缺點： "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "The food"
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The staff"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Clean :)"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Really good service."
優點： "Great experience overall"
優點： "The service was exceptional"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
優點： "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Not enough space to put my luggages"
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "Very good experience with ANA."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "Treated with respect and calmness."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Young, pretty, and charming stewardesses. :-)"
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
缺點： "Missed connecting flight due to delays from first flight"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
優點： "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
缺點： "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
優點： "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
缺點： "No personal screens, and the United flight crew seemed very impatient with me and others."
優點： "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
缺點： "The Price."
優點： "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
缺點： "United Food for international flights is not that good. I've had better with Delta."
優點： "Crew was polite."
缺點： "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
缺點： "The plane was very hot once the meal service was over and they wanted folks to sleep."
優點： "Staff was courteous, comfortable flight"
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "Good flight great movies and food! Outstanding service on the plane!"
優點： "Crew was nice. Drinks were offered several times instead of once only."
缺點： "While other airlines offered free movies and entertainment on a 4-5 hour flight, Hawaiian charges a fee."
優點： "Didn’t realize that being seated way in the back actually afforded more space. The solar is wider as there are fewer middle seats."
缺點： "Limited selection of movies, music."
優點： "Flight arrived early, I upgraded to an extra comfort seat and it was SO worth it!!! The flight attendants were all very friendly and helpful."
缺點： "Snacks are expensive, but I guess that’s expected"
缺點： "Movies are very expensive"
優點： "Comfortable seats in the front of the plane. Very attentive and quick flight attendants."
優點： "only airline which servers meal but not for vegetarian reserved seating but not much available option to buy expensive economy plus"
缺點： "-- Meals were non-vegetarian only. That is not caring about customers who are vegetarian. -- there were only single seats and not for couple. -- add on for economy plus is outrageous $0 for each segment. I would consider $40-50 reasonable. -- it is silly that there was not a single show or movie free for economy. such a waste."
優點： "Friendlier-than-average flight attendants and complimentary meal."
缺點： "NO vegetarian meal options."
優點： "Everyone was friendly."
缺點： "Flying over, my daughter and I didn't have seats together. :("
缺點： "Hawaiian airlines has constant interruptions of their in flight entertainment.....Super long commercials and ads for Hawaii and then constant interruptions- at least 10, to tell you whenever the attendants are walking down the aisle to deliver a napkin or whatnot. It's a bit excessive compared to other airlines."
優點： "I had a good flight"
缺點： "It was really cold"
優點： "The crew was very friendly and we were pleasantly surprised to be served a meal as this just doesn't happen anymore on domestic flights. It was pretty good, too."
優點： "In flight meal during dinner. Meal was just ok but it was nice to get some food. Got to sleep most of the way thankfully because the cabin lights were dimmed a bit."
缺點： "Credit card offer was announced on the PA system about 45 minutes before landing. Felt like I was being sold something and it woke me up."
缺點： "Seats very uncomfortable smashed like sardines. Egg muffin cardboard. Free you get what you pay for just awful"
優點： "Complimentary meals. Crew is really nice and attentive."
優點： "Boarding was announced by zones"
缺點： "Passengers in later zones were standing too close to the boarding passengers causing confusion as to where the boarders lines were. There were 2 lunes: One line was moving (passengers boarding), and one line not moving (passengers waiting for their zone to be announced) ready to pounce!"
缺點： "We had a 3 hours delay and no one could explain what was going on"
優點： "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
優點： "I had wheelchair service & the staff was very good."
缺點： "One of our two checked bags did not arrive. After many problems we were finally told it would be delivered to our home between 10 & 11 p.m. It did not happen & I kept phoning the 2 numbers we had, no one ever answered. There were 10 of us celebrating our 50th Anniversary. AT 2.30 am I finally went to bed pretty upset It was left at my door at 5.30 a.m the next day. Poor communications after a wonderful celebration in Hawaii."
優點： "- Food was decent - Staff was kind and seemed happy"
缺點： "- Headphone jack was out of service. - All entertainment for the long flights is pay per use - Touch screens very frustrating - Flight status page was unavailable during the last 30 mins of the flight (the most interesting part)"
優點： "Well maintained plane, frequent service including complimentary drinks and meal."
缺點： "There were a couple poorly made Hawaiian airlines videos bit to watch ANYTHING else there was a fee. Even to watch movies f pm the 1960s. Baggage feet increase for each bag. Check on crew was extremely rude and got mad that I tapped them with luggage when they were totally in the way. Will not fly Hawaiian again. Also, the seats were way to close together and it hurt when the person in front leaned back."
優點： "On time departure & arrival. Also gave us plenty of water to drink."
缺點： "One of the flight attendants was not very nice."
優點： "Staff was amazing and the flight reminded me of "the old days" lol. ezceptional.in flight service and comfort"
優點： "on time departure and friendly service"
優點： "The aircraft was clean. Some crew memebets very nice others not. All in all it was an okay experience. I don't usually complain but there were a few things that seemed a little off about the service. Not expecting anything special but a little kindness and thoughfullness when possible is appreciated."
缺點： "No food option for vegetarians on flight. Crew member said I may have had an option when I booked the ticket but if I didn't want chicken I should just not eat. I would hope they would have a few extra vegetarian meals on hand for passengers who may stupidly and mistakenly not selected that during booking.. The touch screens are poor quality, not a huge deal but frustrating to have to tap so many times. With most of the extra comfort seats around me empty I was not allowed to move to one of them from my economy seat. Not asking for extra service but it seems like it should be fine to move if there are completely empty rows all around. Not sure if the crew members are not allowed to give extra treatment to passengers or what."
優點： "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
優點： "The seat I was given was so nice. Appreciate being given an aisle seat with more room. Appreciated the meal and snacks."
缺點： "Purchased the ear phones to watch a movie. There is no complimentary movies. Seems kinda cheap. But over all experience was good. Thank you."
優點： "they fed us dinner and gave us a free glass of wine!"
優點： "Service was great and food was good,"
缺點： "Really cramped and were surrounded by 5 screaming babies the entire flight. Would be nice if the babies could be kept to a certain part of the plane."
優點： "Excellent service"
優點： "Free complimentary meal was a plus- it's plane food in all aspects, reminiscent of McDonalds, but food regardless. Loved the complimentary glass of rum/wine at the end of the ride! It was a warming welcome/goodbye."
缺點： "No free movies available whatsoever- I ended up renting one of the available movies for $7.99. Some of the crew were very kind but the stand-off attitudes of some other crew members put a damper on that."
優點： "Nice service, decent food."
優點： "Comfortable compared to my other flights"
優點： "Service and food"
缺點： "It was a nightmare to get seats together even when it was just one reservation. The lady from costumer service was rude and she even tried to make a charge for my luggage when I knew my first suitcase is for free.....hated this airline service!!! Not flying with them again"
優點： "Staff is always friendly and courteous, the food is pretty good and I love the new 330's."
缺點： "The button to recline my seat did NOT work :("
優點： "Everything was pleasant! Thanks :)"
優點： "Seat was ideal. Hot meal! Wow! Service great, plane spotless. Will fly HI Air again, hopefully very soon!"
缺點： "Nothing! But couldn't check the boxes to show e excellent service overall?!"
優點： "The staff and supper was great. We arrived earlier than expected also."
優點： "Everything went smoothly"
缺點： "I liked everything"
缺點： "Entertainment console was broken. Virgin Airlines attendants were not great. Flight was delayed, resulting in me being stuck in the worst termnal of LAX (T3) for 12 hrs; Virgin acted like it didn't care."
優點： "Very good"
缺點： "bagges claim delayed almost 45 minutes in SFO terminal"
優點： "Food and beverage service, and also legroom, in Economy were superior to major US airlines, let alone bargain carriers. Flight was chock full and late, but attendants served everyone efficiently and courteously. They did everything they could to make the best of the situation."
缺點： "Flight was late due to plane maintenance issue. Nearly 45 minutes' delay in departure reduced to 30 minutes in arrival. Entertainment screen was unresponsive, maybe the system was overloaded by chock full passenger load?"
優點： "I'm so used to traveling without a free meal included, so I was surprised that Hawaiian Airlines still includes one. I also noticed a coupon card on the dinner tray that gave a FREE photo book from Shutterfly (a $29.99 value) so I could create a 20 photo book of my Hawaiian vacation"
缺點： "No free shows"
優點： "Good collection of entertainment options"
缺點： "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."
缺點： "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."
優點： "Great crew. But, they ran out of breakfast choices early."
缺點： "Not enough bathrooms"
缺點： "Those economy seats can only fit a child comfortably."
缺點： "seat wasn't the best for my back even reclined."
優點： "I like the crew on board being very friendly and helpful."
缺點： "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
優點： "I didn't like anything"
缺點： "The headphones did not work."
優點： "there an attentive airline. Good service an on time flights"
缺點： "Impossible to contact by chat or phone.... prefer Singapore airlines..."
優點： "The attendants were fantastic!"
缺點： "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
優點： "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
缺點： "I have heard that Cathay is one of the best airlines but my experience with Cathay on this flight is not something I can say I agree. I hate United, if I give United a 2 *, I would give Cathay Pacific 3* out of 5. The food served on my HKG - SFO flight was not good. Leg room is good but the seat in front is too close to your face when reclined. Staff and flight attendants are good, but I think ANA is the best in this department."
優點： "Good service. Flight attendants are nice, food is not bad."
缺點： "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."
優點： "Generally all the staff were quite courteous. Flight was quite comfortable. Leg space was better than the first leg flight from Bengaluru to Hongkong."
缺點： "Food i.e. AVML was absolutely mediocre. I almost went hungry, but for the snacks which were available whenever, I wanted. Luggage at the SFO airport arrived at the Carousal quite late. Most of the passengers, after clearing the immigration(which normally takes long), had to wait at the carousal for more than half hour to receive their luggages."
缺點： "Missed flight"
缺點： "Every flight I took (four legs) was late, one so much so that I missed a connecting flight."
缺點： "I think I regretted paying extra for the exit row seat because of people tripping over my feet when trying to access the toilet right there, but the alternative was an interior seat. I'm not a big fan of Cathay Pacific's policy of charging for the ability to pick your seats in advance. Also boarding was less comfortable than it needed to be because of security precautions put in place ... we were searched to enter the boarding area and there was no access to a toilet (and we weren't premitting to bring drinking water even though we were in an already controlled area). Again lack of control of the boarding process in Asian countries makes the whole experience less than ideal."
優點： "Great seats, good legroom, neck is adjustable in the seats and very good entertainment"
缺點： "The crew was a bit forgetful and the boarding could have been a bit better, they gave FRUITS for dessert in the vegetarian meal instead of ice cream!! Fruits are not desserts!!"
優點： "The seating was comfortable."
缺點： "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
優點： "Flight condition n logistics"
缺點： "It could had been more better, had the layover time been lesser than 9 hr in Hong Kong"
優點： "The seats were spacious and reclined nicely. The flight attendants were nice and attentive. There are plenty of entertainment options you could stay up the whole flight. The food was good and nice snacks were available"
缺點： "Sometimes boarding was unorderly but I think that had more to do with foreign customs then the airline"
優點： "Everthing was up to the mark"
缺點： "Everything was satisfactory"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Less fog in SFO"
優點： "Comfortable seating Brst service"
缺點： "Very few Good Hindi movies Increase the no and quality of Hindi movies"
缺點： "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
優點： "Excellent crew"
缺點： "It was nice experience"
優點： "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
優點： "Disciplined, timeliness."
優點： "The airline stewardess are nice Smile"
缺點： "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
優點： "Except for one time service everything else is good"
缺點： "Staff forgot what I have asked for boarding could have been done using zones."
優點： "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
缺點： "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
優點： "Everything was good."
優點： "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
缺點： "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
優點： "早餐是粥 很棒"
優點： "Everything was more than perfect. Thanks Turkish Airlines."
缺點： "On board internet must be faster."
優點： "Crew was good Comfortable seats"
缺點： "food could have been better"
缺點： "Seating too tight/ crew staff members at Istanbul airport"
缺點： "Not enough bathrooms. Very long lines to go to the bathroom."
缺點： "No, disappointments:)"
優點： "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
缺點： "See sbove"
優點： "Every thing"
優點： "Friendly and attentive staff. Timely take of."
缺點： "Again, nowhere to sit for someone with an extremely painful back, while in line. No access to water or bathrooms once waiting to board."
優點： "With some reason, everything was smooth at Istanbul compare to SFO."
缺點： "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
優點： "As with the departure, everything was smooth for those who had no carry-on laptop"
缺點： "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."
優點： "Price, service."
缺點： "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
缺點： "We had to wait about one hour after sitting."
優點： "Good entertainment options, and they keep you well fed with their snacks."
缺點： "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."
缺點： "Nice people"
優點： "more leg room. comfortable seats. polite and friendly crew."
優點： "Turkish airlines is the worst of the worst."
優點： "Worst customer service ever."
缺點： "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."
優點： "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
缺點： "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
優點： "Amazing service and comfortable environment. The really take care of you"
缺點： "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
缺點： "It didn't happen and I wasn't notified"
優點： "The meals was good"
缺點： "they lost my luggage by my first stop"
優點： "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
缺點： "Really nothing."
缺點： "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Great service. On time. Friendly personnel."
優點： "The steward was very nice. He let me store my special salad and pudding."
缺點： "Excellent customer service"
優點： "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
缺點： "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
優點： "Friendly and professional crew. Good food."
缺點： "Boarding was stressful because of the extra security check point for us destinations."
優點： "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
優點： "Same as above"
缺點： "Same as above"
優點： "Overall not a good experience"
缺點： "The plane was very cold"
優點： "flights on time.."
缺點： "Our pre-ordered meals were not served"
優點： "Great crew service and food. Great entertainment features."
缺點： "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
缺點： "Connection was too long to Dubai"
優點： "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
優點： "The touch screens and little care packages we got once we were on the plane were great. The food was really good, too, but they ran out of one dinner option before it got to half the plane."
缺點： "The entry to the plane in Istanbul was complicated--double checking at the gate for security and then also the boarding entry. The lines were crowded and disorganized and began late. After we were on the runway, we actually turned around and went back to the gate to let one sick passenger off. the flight attendants went up and down the aisles multiple times opening bins and asking people if the luggage was theirs or not before we could leave the gate again. It was really disorganized and bizarre. The flight itself was fine. The flight attendants weren't overly friendly, and they were missing during longer stretches, leaving passengers to find refreshments on their own. Beyond that, things were thankfully uneventful."
缺點： "No complaints"
優點： "Lost luggage"
缺點： "They cancelled my seat because of overbooking but they can not explain why? I was able to change my ticket two days later. Unexperienced staff, such a caos at the thy counters."
缺點： "I don't know if something awful happened to them, but this crew seemed preoccupied and totally apathetic. A large piece of luggage fell out of a bin in flight and hit me on the head, and they literally ignored me when I told them about it. I could have been really hurt, but it was as if I wasn't even talking. I also noticed they ignored other people asking them questions as if they weren't even there. Totally ludicrous."
優點： "Everything abroad was great, service, food, entertainment ..."
缺點： "The airport organization is abysmal.the organization of security is useless. They only accept checking 3 hrs before departure. Why on this good earth wouldn't they let people shop in the transit area is beyond me !"
優點： "I had eaten only breakfast that day thinking they will serve lunch as soon as we board which was at 1:05 pm. But they served lunch at 4 pm and by the both my husband and I were starved. And then they come and tell us that only one special meal is available and they ran out! It was sooooooo disappointing."
缺點： "The alternate meal that they gave us when we were looking forward to eating our special meal."
豁免更改費用。 搜尋到 弗里蒙特的彈性機票