缺點： "Leg room in economy is just tight"
優點： "Food on flight was decent. Hotel was nice, buffet breakfast was good!"
缺點： "Screens were better on the flight from Vancouver to Taipei."
優點： "Kind workers and excellent food"
優點： "Friendly crew. Good entertainment options."
優點： "Friendly and attentive flight attendants."
缺點： "Food and quality of entertainment screen for economy."
優點： "Excellence in crew's attitude, promptness in service, very courteous."
缺點： "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
缺點： "Food can be better"
優點： "Excellent customer service with every question"
缺點： "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
優點： "Crew excellent"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "Going to Taiwain food is good but going back to LA it sucks"
優點： "Like everything but the seats. The flight attendants are amazing."
缺點： "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
缺點： "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Great flight, plane &crew"
缺點： "Nothing was bad"
優點： "Comfortable and relaxing!"
優點： "Transit was smooth and efficient."
優點： "I like the boarding styles and the crew"
缺點： "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點： "Still a little bit nicer if we had a bigger selection of movies"
優點： "Excellent condition of Aircraft"
缺點： "No entertainment during the flight."
優點： "Everything is good & went fine!"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "They operate the Airbus A350, a nice very modern plane on this route"
缺點： "Baggage Claim"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Milk and sugar in the coffee."
優點： "Friendly cabin crew"
缺點： "Over 2 hours late on departure"
優點： "Absolutely nothing"
缺點： "2h delay for unknown reason, missed connection"
優點： "Service and food were fine. Baggage allowance was generous."
缺點： "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
缺點： "Very good and friendly"
優點： "Busines class seats (pods)."
優點： "Boarding procedure, flight attendants were helpful"
優點： "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
缺點： "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
缺點： "the meals were not really pleasant to eat"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： ""Nothing". I really mean it Nothing."
缺點： "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "One of crew lady was very rude. Lunch was bed , but movies were great!"
缺點： "Was comfortable flight, didn't late for first time. But disappointed with crew."
優點： "Service and aircraft fleet."
缺點： "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "Good leg room"
缺點： "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
優點： "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
優點： "Service was good."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
缺點： "Staff was so rude and tv is not working properly"
優點： "Good flight overall!"
缺點： "My checked in luggage did not arrive at my final destination airport!"
優點： "The flights Ending!"
缺點： "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
優點： "Food was delicious and leg room was decent. Good toiletries."
缺點： "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
優點： "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
缺點： "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
優點： "Friendliness of Crew."
缺點： "Business class seats could do with an update. Entertainment - movie selection could with an update."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
缺點： "Seats were quite uncomfortable and the entertainment could have been a little better."
優點： "Crew is amazing served tirelessly and never lost their smile"
缺點： "No announcement of flight in business lounge nearly missed our flight"
優點： "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
缺點： "There was nothing i did not like."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "The flight is cheerful. Although 8 hrs is a little bit long, but I enjoyed my time."
缺點： "Basically nothing except for a few unpleasant other travellers sitting beside me."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Not allowed to use cell phone or any electronic equipment even in flight mode"
優點： "Flight attendants very kind"
缺點： "Only pillows and blankets , no eye masks , no socks, The choice of films"
缺點： "Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed."
優點： "Really great service."
缺點： "Old plane."
優點： "Help And pleasant staff"
缺點： "Poor quality entertainment screen"
優點： "Great service for the price. Not a budget carrier but definitely a very competitive price."
缺點： "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
優點： "Great seat on A330, very long. Staff super attentive in Biz, but then it was a quiet flight. IFE ok without being great, same for Food."
缺點： "I wasn't allowed to board the flight because of some technical glitch in the system, even though I had the ticket. The staff was also not friendly at all."
優點： "Flight, cabin and ground crew was all great and friedly"
優點： "Food quality seems good"
缺點： "Taking to much time to reach destination"
優點： "They had provide us the hotel for us to stay overnight due to flight delay or boarding pass issue."
缺點： "They bumped up our flight by FOUR HOURS and never notified us! When we got to airport early, there was absolutely no China Southern staff to be found. Ourselves and some other people who were in the same predicament had to fight to get out of there after we were redirected to other airline staff. They finally threw us on a flight to Bangkok (not part of our plan) and we had to roam around the Bangkok airport searching for the China Southern business office. When we finally found it, we spoke to a woman who apologized for the "inconvenience" couldn't explain why we were never notified of the flight change, and didn't seem to understand why we were upset. She also refused to let us speak to her manager. She told us it was the responsibility of the online travel site we purchased through to pass along any changes in schedule, but when we both called our respective online companies, they told us it was the airline's responsibility. The China Southern check-in counter only opened 2 hours before boarding, so we had to sit on the floor outside for 4 hours before we could even enter the airport. They re-booked us on all of their later flights, so we had long layovers, much later flights, and all got home a day later than we planned. All in all, it was the most stressful, unhappy travel experience I have ever had. I will never fly this airline again, and I would discourage anyone else from it."
優點： "We had nice reclining seat, I was able to sleep comfortably."
缺點： "They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh."
優點： "Flight, airplane, crews were Better than expected"
缺點： "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
優點： "Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back."
缺點： "Seat size would be my only complaint."
缺點： "The service is terrible workers are rude. I will NEVER use this airline again."
優點： "On board crew were amazing"
缺點： "Check in crew were rude and awful"
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
缺點： "boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting. also - wifi did not appear to work at all, and directions were not useful"
缺點： "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
優點： "Same as above"
缺點： "Same as above"
優點： "Put a water bottle in my seat for when a wake up."
缺點： "They got confused with my middle name and I had some trouble checking in."
優點： "Good service - food/beverages etc"
缺點： "Was stinky at the rear seats near the toilets"
優點： "See above........."
缺點： "See above................"
優點： "Everything was perfect! No complaints."
缺點： "No complaints!"
缺點： "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
優點： "Very helpful and courteous air crew"
缺點： "Everything was good and for a short flight Like this the crew made it very comfortable"
優點： "Flight attendants were very professional."
缺點： "No individual entertainment or food. Rough ride and landing."
優點： "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
缺點： "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."
優點： "Their flight attendants were kind and the flight was on time"
缺點： "The plane was uncomfortable. The real downer was that somehow they lost a whole cartload of bags for a while, perhaps took them to a different carousel or something, so many of the bags from our flight didn't make it out until probably more than an hour after we had landed."
優點： "Courteous attendants."
優點： "Everything but the seat"
缺點： "The seat didn’t recline. Very uncomfortable especially on a late night flight"
優點： "Food, service on board"
缺點： "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
優點： "The food was amazing two hot meals and a couple of snacks."
缺點： "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
優點： "It was a real airline"
缺點： "Didn’t let you use iPhones... even on airplane mode"
優點： "Good seat layout with plenty of room"
缺點： "No entertainment on aircraft but low price."
優點： "Good service; timely boarding"
缺點： "Too many stops; long layover"
優點： "It wasn’t a flight I had to catch the high speed light rail and two buses; therefore, I’d say that this flight was false advertisement and should be corrected for future travelers."
缺點： "boarding at PVG is a mess, and the food is bad, eveb cinoarubf tge vri"
優點： "Generally easy to transfer in Chengdu with China Eastern"
缺點： "Delays. 3 hours for first flight. 1 hour for other. Otherwise, all fine."
優點： "Fast boarding Excellent confort of my emergency exit raw seat"
缺點： "Flight attendants barely speak English The food is terrible and unhealthy My seat monitor did not work"
優點： "Had to switch off my iPhone so had no music and there was a small child in business class who was very unruly and noisy for much of the early part of the flight I finally ask the stewardess to tell the little kid to shut up it was very annoying and parent should know better and if they don't the crew should tell him"
缺點： "I found the food marginal not very good and behaving child"
優點： "Very timely with international flights. Very friendly crew. Decent food."
缺點： "Nothing was terrible. Keep up the good work."
優點： "They fed us all the time and the entertainment was great"
缺點： "The seats felt really hard after a while and it was difficult to sleep. I somehow was assigned to a middle seat even though I get really bad urinary tract infections and have to get up all the time to use the bathroom."
缺點： "i took china eastern airline couple of times. There is always a delay. This is frustrating since I want to get home ASAP."
優點： "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
優點： "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ Food was good and the crew was pretty nice. I fell asleep for about an hour but the flight was pretty smooth overall."
缺點： "The plane was pretty small with no entertainment and boarding took a while but its understandable that we took a smaller plane for this flight since osaka and shanghai are only 2hrs apart."
優點： "Planes are clean, including restrooms. First flight (Guangzhou - Beijing) was nice new Airbus with entertainment systems in the back of each seat. (Unfortunately they stopped working 3/4 of the way through the flight.)"
缺點： "Guangzhou to Beijing - departed 1 hour late Beijing to Xian - departed 20 minutes late Xian to Guangzhou - departed 1 hour & 10 minutes late. Guangzhou to Beijing - nice plane, entertainment system failed, crew couldn't fix. Crew had very strange rules about "safety", freaked out about my son wearing earbuds during takeoff. Xian to Guangzhou - weak entertainment options, cut off two different movies in the middle."
缺點： "Because of congestion at shanghai the flight from Delhi to Shanghai, the flight was canceled. The handling of the cancellation was terrible on both the Chinese Eastern and Indian airport official's side. Communication was slow and spotty, and this caused much stress and loss of time for the passengers. After repeated calls to the customer service center, it was discovered that China Eastern didn't even know the status of their own flights, as the computer systems didn't reflect the changes. I was passed to different customer service representatives being on hold for over an hour. Finally, It took 7 hrs to go from cancelation until we got to hotel, from 1am until 8am. During this time, passengers were repeatedly corralled in cold location and no refreshments were offered. The following day, the confusion continued as China Eastern and the Indian Air Port Officials passed blame and communication broke down between the passengers. At no point were all the parties concerned briefed on the plan, so people were left wondering and not sleeping during the time at the hotel. Finally a Chinese national called the Chinese embassy of Delhi, and the Chinese government stepped in and got us a flight out. China Eastern's denial of responsibility, lack of internal communication, and lack of Chinese Eastern ground support in Delhi made this flight experience the worst of my life. Some how I would like a full refund for the return portion of the trip."
優點： "They changed my connecting flight for free! I had originally booked a long layover in Shanghai, and a few days beforehand changed my mind and wanted an earlier connection. They were very accommodating in changing my flight. Was actually shocked at how simple the process was. In addition, all the staff on the flight, a grueling 15-hour trip from Pudong to JFK, were polite and helpful the entire way."
優點： "Except good looking girl and crew nothing good"
缺點： "Food attitude , too dirty plan , no one care even at gate everything was Bad"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "Flight was changed by the airline mutilple times. I recived emails about the changes."
優點： "Crew attitude"
缺點： "First, the flight departed over an hour late from Kolkata. When we arrived in Kunming, just the passengers continuing on to Hangzhou were told to wait on the plane. Then after all the other passengers left, we were told to get off as well. Then we were told to stand and wait for at least 20 minutes, then routed through the airport to join the first group of passengers on the plane to go through immigration, where one of the immigration officers was yelling out us. Then we had to wait at least another 20 minutes before we were led to the check-in counter where we each person needed to get new boarding passes. This process took at least a half hour. Then we had to re-enter the regular security line to reboard our flight. When we landed in Hangzhou, this process was essentially repeated, except that this time we collected our checked bags and went through customs before having to go to the check-in counter, again, get a new boarding pass, again, and then go through regular security to continue the remaining leg of my flight. I've never seen such an inefficient transit procedure in my life!"