優點： "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
缺點： "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
缺點： "Salad that is not meat"
優點： "Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Crew was outstanding in terms of service and friendliness. Food was excellent too."
缺點： "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "Good service, friendly cabin crews and on-time flight. Great price. Relatively spacious seat in the Airbus A 380 flight."
缺點： "no USB for charger which is almost standard in most other airlines; limited drink selection; restroom not as clean or as often cleaned as some other airlines"
缺點： "Lost my luggage for ever"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Transfer was handed well between domestic and international terminals, but not a moment to spare. Cabin crew was attentive and highly professional. The announcements were handled well. Will fly them again!"
缺點： "In Guangzhou there was just enough time to transfer between flights. If there had been a delay, I would have easily missed the connection. The connections at Guangzhou involve multiple gyrations of shuttles between terminals and immigrations, etc. There was an opportunity to upgrade the cabin while boarding, but was not well announced or implemented. I would have welcomed the chance to upgrade."
優點： "OnTime flight. Easy/quick boarding. Hassle free flight ... what more is there to ask for?!?"
優點： "The sit was good tight but good"
缺點： "I liked it nothing wrong"
缺點： "Only allow one piece luggage."
缺點： "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."
優點： "Not crowded."
缺點： "Waited three hours at Shenzhen airport before I could check in for my flight. Then waited two more hours in a dismal VIP lounge."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
缺點： "Seats were quite uncomfortable and the entertainment could have been a little better."
優點： "Everyone was very professional and nice. I have zero complaints."
優點： "very good service both on flight and on the phone"
缺點： "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
缺點： "food was disgusting"
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Service food attendants wonderful"
缺點： "It was long"
優點： "Shorter flight"
缺點： "Lost luggage arriving in Manila. Hard to contact to search luggage."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
缺點： "Not allowed to use cell phone or any electronic equipment even in flight mode"
缺點： "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
缺點： "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
優點： "Crew was nice and provided good service"
缺點： "No entertainment system Passenger next to me was a child and kept putting his feet on me."
缺點： "Seats hard. Seats narrow. Food not hot."
優點： "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Very professional and courteous operation. Departure/arrival was right on time. Connection flt transfer in Guangzhou went very smooth and is simple to pass through concourses to connecting flt. Other airlines and airports can be a major hassle, but China Southern Airlines has their business model operation down to a science. And the best part, their prices are very offirdable."
優點： "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
缺點： "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
缺點： "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
優點： "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
缺點： "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
缺點： "The flight was so freezing that I (and all around me) had to wear their winter coats during the flight. My TV did not work and each meal I was served was not what I asked for. I also had to ask repeatedly for water before receiving it. A nice flight attendant lent me her iPad so that I could have some entertainment during the flight. Will avoid China Southern airlines in the future."
優點： "Food was good. Attendants were very pleasant and helpful. They kept us hydrated. Plane was spacious. Comfortable. Would use this airline again. Take off and landing was perfect!!!!!"
優點： "Business class seating"
缺點： "Boarding, food, poor english"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
缺點： "The flight is not allow cellphone and unable to provide inflight wifi."
優點： "My upgraded seat although had to pay for it, otherwise I was going to sit in the middle row in a section with about 50 small children."
缺點： "I had an 8 hour layover at JFK and the China southern counter didn't open until three hours before the flight took off. So I had to sit outside of the terminal waiting for them to open. Couldn't even get to s lounge as I had no boarding pass. (I tried several times to call earlier in the week and the phone system at China southern is terrible - was on hold for a long time every time then the operators were not helpful at all). I waited in the check in line for an hour and a half. Several times I witnessed people going in the business class line and they clearly were not in business class but they allowed them to just jump the line anyway. (I realized this once I was finally able to ask for an upgrade - not until I got to the gate counter because the guy who checked me in didn't understand my request, poor English - and once on the plane there were very few people in business class and I know those people who had jumped the line were not among them ). Very disappointed with the whole process."
優點： "Everything went smoothly, flights were on time & the crew was excellent!"
缺點： "The China Southern planes weren't as modern as I would have expected, but not bad!"
優點： "The crew was decent and helpful; was prompt and courteous. Was willing to serve whenever was called for some help."
缺點： "Contacting the airlines is a hassle. There is no email id on which one could write. The website is not consumer friendly. The telephones do not connect easily, and then it becomes difficult to reach the desired person for help. For doing anything, the website asks for 13-digit ticket number, but it has not been provided in the e-tickets or any email also."
缺點： "There was an extremely long delay, nearly seven hours. We sat on the plane without any notifications about our status for two hours. All annoucements were in Chinese and Korean, but barley any English. When other passengers and I tried to engage flight attendants and gate personnel in English about what the airline was planning, even simple questions like where we should wait and if there was likely to be another plane on the same day, staff routinely ingored us and even walked away while we were asking for assistance. Our compensation was 100cny."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "attentive and polite flight attendants"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
缺點： "Delayed / diverted - no communications whatsoever"
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
優點： "The flight was fine"
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
缺點： "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
優點： "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
缺點： "They require us to get the luggage and check in again tomorrow."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
優點： "Empty seats"
缺點： "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
缺點： "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
缺點： "wrong food?"
優點： "Complimentary wifi and excellent crew service"
缺點： "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
缺點： "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "I like the price but best of all the service and the attention given to us by all staff members."
缺點： "Everything was great!"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
優點： "Staff was friendly"
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
優點： "no regards for customers"
缺點： "no regards for customers"
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
缺點： "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "In-flight service were adequate. Not much offer for alcoholic beverages. Staff not much English speaking."
缺點： "Xiamen is very bad for transit passenger. 3 immigration check points 3 security baggage checks Has to pick up boarding pass with long lines. Cannot reserve seat on line."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "GOOD Service, Great Priceing!!!"
缺點： "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
缺點： "Was just a bit warm"
優點： "Boarding was pretty quick."
缺點： "Seats were quite uncomfortable. Not much leg room."
優點： "The food was great"
優點： "Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed"
缺點： "The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance."
優點： "Great flight. I’m typically a Delta flier but China Eastern definitely impressed. I will fly with them again soon."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "Lost luggage"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time."
缺點： "Food could be better."
優點： "I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew."
缺點： "The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent."
優點： "Flight attendants escorted us to our seats and helped stow our carry on luggage. Lie flat seats were comfortable with some storage space. Meals were very good as well"
缺點： "Limited in-flight entertainment. Headsets weren’t too good"
缺點： "Very limited English speaking programs/movies"
優點： "The dinner and lunch service was weird as missing components of the both services came when we were finished eating .. Breakfast was much better"
優點： "Good service - food/beverages etc"
優點： "See above........."
缺點： "See above................"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "good price. on time. reasonably comfortable seats."
缺點： "unannounced gate change that almost led to our missing the flight. mediocre food and non-existent entertainment."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "I was very late to the airport and expected to have to make arrangements for flying the next day. The customer service agents on the ground at LAX still got me checked in on the flight and escorted me through security to the gate in record time. I am so grateful to them for that. The plane was newer and in great shape. Lots of entertainment and the crew onboard was very nice. My one complaint is that they expected us to keep our phones turned off the entire 14 hour flight! That really surprised me! Other than that one thing, I had a really pleasant experience and will feel confident flying them again in the future"
缺點： "No use of your phone is allowed at any time during the flight! I had to hide mine so I could listen to Spotify"
優點： "Boarding was great, flights on time. Movie selection okay. Crew okay but not the friendliest."
缺點： "CANNOT USE MOBILE PHONE EVEN IN AIRPLANE MODE TO LISTEN TO MUSIC OR WATCH OFFLINE CONTENT. Silliest, most outdated rules I ever encountered on a flight. Not keeping up with the times, overly bureaucratic."
優點： "I was pleasantly surprised w my experience China Eastern. I was expecting omg the worst. Very opposite to that. The flight was on time, boarding was orderly and flight attendants friendly. I will not hesitate to fly this service again."
缺點： "The fact that you cannot use your mobile phone even on flight mode."
缺點： "the plane was downgraded from airbus 330 to boeing 737"
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Everything, from checking in, baggage handling almost personalized, boarding with no hassle at all, welcoming on board and to your seat. In flight services non stop, only ask what do you want and they will bring it to you. You will never hear a no from the nice crew."
缺點： "I çan't think of anything. Even the restrooms are being cleaned very often by the flight attendants, giving you that freshy feelings. Kudos to the crew."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The food was good and the entertainment console had plenty of options to stay entertained."
缺點： "There was no way to select a seat and I was given a middle seat. This made for a very long flight since I usually prefer an aisle seat so I can get up and stretch my legs often. The person on the aisle was sleeping for most of the flight and I didn't want to disturb her so I could get out. I know the best seat assignments are probably given in order of check-in but I also wasn't allowed to check in online. Since my flight was delayed getting into LA, I was one of the last people checked in for the flight and that may be why I was given a middle seat. One other note about the flight... I was unable to hear the flight attendant making the announcements, so maybe something was said about needing to fill out an arrival card for the checkpoint. I assumed that since I was just connecting through and not actually staying in China, that I did not need this card. Needless to say, I didn't find out I needed this card until I waited in line and got to the checkpoint officer. It was not a huge problem for me since I had a lengthy layover in Shanghai, but if I had had a shorter layover, I could have missed my next flight because of this delay."
優點： "Food and entertainment were good. I was given an aisle seat like I prefer so my comfort level was good for this flight."
缺點： "The flight itself was good, but the whole transfer process was pretty inconvenient and annoying. This may have been a rare circumstance since I had two connections on this journey, but it seems like this process could be made A LOT easier. I was told in Los Angeles when I checked in for the first leg of my trip that my bags would need to be collected in Kunming and re-checked for the final leg of my trip (Kunming to Bangkok). I thought no big deal. Well after collecting my luggage from the carousel in Kunming, I proceeded to go where appeared to be a re-check point. I was told there that I needed to go all the way out of the secured area and check in for the next flight there. After confusingly navagating my way through this airport, I finally arrived at the check-in desk. This the same check-in counter that everyone uses when coming off of the street. I can understand doing this if I was switching airlines or something, but I don't know why I wasn't allowed to use the re-check counter. After the time it took to find the check-in area and wait in line, I had my boarding pass for the flight with about 1 hour left until departure. I then proceeded to the departure checkpoint where I waited in line for approximately 25 minutes before reaching an officer. To my horror, he asked for my departure card, which I was unaware that I needed and he pointed to the back of the room. I tried to explain to him that I was only connecting through and hadn't actually stayed in China, but he still sent me to the back of the room to fill out this card. This meant that I had to wait in line again, but luckily it was only a 20 minute wait this time. After luckily getting through the security, I now had about 10 minutes before the scheduled departure time, so I was pretty stressed since it said on my ticket that the door would be closed 15 minutes before departure. Luckily I made the gate before the door was closed. While waiting in line, I spoke with some people that had also been on my Shanghai to Kunming flight and they had also been very confused about the whole transfer process and were also very close to their departure time at this time when I spoke with them. I think their flight to Dubai was delayed, so they made their flight. Maybe most of my issues arose from the double-connection in China, so I will not under any circumstances be selecting a trip where this is on the itinerary. I've connected through Guangzhou and Beijing before and I've never had a need for an arrival / departure card at either of those places. There should be better communication in this area to help people avoid this kind of confusing situation like I experienced. For example, if it was a double-connection thing, send an email explaining the procedures for trips that connect in this manner. I assumed that arrival and departure cards were only for people that were actually staying in the country for more than just connecting flights. Wrong assumption obviously."
缺點： "It was a little loud satying mear gally seat even though I was in business seat especially when the flight attendants. For boarding, crew didn't make separate waiting line for business class passengers from economic class passengers. It made me wait in the economic class passenger waiting line , it made me wait longer than other airlines."
優點： "The food was good, the attendants were friendly and there was a lot of free movies for my 17 hour flight. I would definitely recommend this airline to friends and family."
缺點： "I didn't like how uncomfortable the seats were and the little bit of space we were given. However, I still really enjoyed flying with this airline and would recommend it."
優點： "The food was the only semi-redeeming quality of this trip."
缺點： "The staff of China Eastern was horrible. The check in counter was incredibly rude, unhelpful, and downright mean. I was traveling alone with 4 children and they were not one bit helpful. I actually missed my flight, they didn't tell me that it would take so long to get through security and not a single person would assist me in getting our flight changed and getting us on our plane. We will never fly China Eastern again."
缺點： "Flight was almost 3 hours late. We lost all the plans we had for that afternoon."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
缺點： "China Eastern has the WORST customer service I've ever experienced!!"
優點： "I had a window seat"
缺點： "Food wasn't great, electronics didn't work for TV and movies, flight attendants weren't friendly and acted like it was a chore to have to serve you, one of them literally scowled at me and other passengers, boarding was a mess, PVG was a terrible airport"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "extra blankets"
缺點： "so cold, I think its on purpose. To keep everyone stay put. screens did not work in our row. Child did not like it at all."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
優點： "I like the local newspaper during the flight"
優點： "The lounge in Shanghai was second rate--bad wifi, mediocre food. The business class seat was very comfortable and it had a lot of shelves and places to put things."
缺點： "The Chinese food and the Western food on our flight were both not very good. The cabin crew did not pay much attention to the needs of the passengers. They never asked about beverages. When I got up and went to the galley to ask for a cup of coffee after dinner they took my order but never brought the coffee."
缺點： "Small space in economy"
優點： "On time performance, smooth ride. Nice plane, Good recline."
缺點： "Terrible food, poor language skills of staff (especially English)"
優點： "Everything was fine for me! Nothing special but fairly comfortable and no bad delays."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "It doesn't have premium economy, the space is small."
優點： "Poor fight (delay)"
優點： "Not a full flight, seat next to me was empty which was good for a 12 hour."
缺點： "Better selection of movies, real window shades instead of the transparent ones."
優點： "seat so so"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Planes not being delayed, causing us to miss our layovers."
優點： "The plane was about 3/4 full, so it felt like there was extra room. It was a red-eye flight, easy to sleep and quiet."
缺點： "Be prepared for some pushing and shoving by the other passengers."
缺點： "The Beijing-Mumbai flight was in an old plane, with old facilities, and with an extremely slow and ultimately unuseable entertainment system. Cabin was very dry."
缺點： "Customer service on the flight was poor ."
優點： "Provide new movie"
缺點： "More small snacks provide."
優點： "Service, food, entertainment, flight experience"
優點： "fast and convinient"
優點： "This time the plane's audio was fixed so it wasn't blaring on the head phones nor overhead."
缺點： "No smiles. No greetings. The crews morale and cheerfulness was vey lacking. Food option was vey limited."
缺點： "They didn't let me on to the plane"
優點： "Very friendly crew"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "take Air China only if you go to Beijing. otherwise expect delay, lots of delay."
缺點： "flight delay, flight delay"
優點： "Absolutely nothing. There is nothing good about flying air china. Spend the extra bucks on another airline."
缺點： "Boarding organization was horrible. Staff was rude. Food was horrible. Luggage was left behind and had to wait three days wearing the same clothes we flew in. Ridiculous. No compensation or apology for lost baggage. I will never fly air china and will do everything it takes to make sure anyone i know does not fly air china. When reclaiming luggage we were put on hold for 45 minutes all three times then also gave a call back option but they never called."
優點： "My Sleep"
缺點： "EVERYTHING ELSE"
缺點： "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
缺點： "Flight arrived on time...they wouldn’t let me on the plane...said the other plane already took off and I had to stay overnight in china...friend/famliy waiting at airpor"
優點： "Overall a very good job for a low budget flight. The boarding and unboarding process was efficient. The crew was extremely pleasant and helpful, they were constantly monitoring and cleaning the restrooms."
缺點： "The entertainment choices were limited. This was my return flight and since less than half the movie choices (19 total to choose from) were in English (the rest in Chinese with subtitles too small to read on that tiny screen) by half way thru the flight there wasn't anything left to watch:(. The food was very bland, the "shrimp w/noodles" turned out be 6 tiny shrimp with elbow macaroni noodles with absolutely no taste at all (very disappointing). Although there was drinks left in the galley between meals there wasn't any snacks, unlike my first flight from JFK to Beijing, were there were some cookies and fruit also available. Finally, there was an incident with about 5hrs left in the flight were drinks were being served. I had just gotten a glass of orange juice set down on my food tray. No sooner the women sitting in front of me stood up and spilled the entire glass of orange juice in my lap. I call on of the flight attendants for assistance, she was eager to help, unfortunately there wasn't any towels or paper towels or absorbent anything available for her to work with. Fortunately I did have 5hrs to dry!"
缺點： "Beijing security was an absolute mess. their security measures were absolutely deplorable. Many people missed their flights. Confiscated my iphone charger that passed security measures twice before them."
優點： "Quick flight love the journey map!"
缺點： "Awful seat mates. Dumb bros who couldn’t stop calling everything “fire”. Couldn’t be helped tho."
優點： "Friendly service"
缺點： "Lost my luggage"
優點： "They took good care of me even when I got to drunk"
缺點： "The flight was way too long but there's nothing they could do about that lol"
缺點： "disappointed with the airports"
優點： "Courteous & professional. Provided information & snacks while waiting. If they devised a way to provide information & resources about connecting flights to each passenger, they would be at the top of their game."
缺點： "I had to pay to catch my connection with no way to document it, as it was an extreme rush & cash was the only way to get it done on the run. So I doubt I'll see any reimbursement. Airlines, Air China included, should try to provide better accommodations for delayed connecting passengers & not just leave it to airport ground crew or worse, passengers own resources. The only assistance provided was a couple crew directing with flight number signs from the arriving gate. But nothing further than that."
缺點： "There was no entertainment system."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
優點： "We were finally able to get home but..."
缺點： "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
優點： "Overall airline experience was nice. Good food, comfortable seating."
缺點： "At the airport, clerks insisted we check our baggage, and upon collection in Bangkok, there was a note inside informing me that customs had removed 3 valuable batteries from my bag."
缺點： "Delayed for 2.5 hours."
優點： "Foot rest in coach. attentive service."
缺點： "The flight attendants' English could have been better. Could have had more English language entertainment on their IFE. The audio jack kept on going in and out."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Direct flight, no layover , price ... you get what you pay for shitty service"
缺點： "staff was rude, food sucked, seats uncomfortable. luggage was lost, no contact, it has t been 3 days, customer no service does not pick up phone. i've tried reaching them at every number listed anywhere on web, phone not answered or straight to voice mail ...... very frustrating"
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "Very long delay. Long wait in the plane, limited inflight entertainment for nonChineese speakers."
缺點： "Please see above...All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
缺點： "30 min to boarding time they changed the gate from E25 to E 57. They have around 250 people jammed into small space, where we had to board a bus to the tarmac and board the aircraft using the stairs carrying our carry ons. At the boarding gate the personnal were mainly giving out instructions in Chinese and people like us had no clue what was happening. There were two lines formed for passengers to check in, when I got to the front of the line the lady said I had to go to the other line as the line I was in was for business class and First class. This is to board the bus to take you to the aircarft. Again there was no clear announcements saying which line was which!!!"
優點： "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
缺點： "The Air -china crew English need to be improved The non-veg food was a little mediocre"
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
缺點： "I missed my first flight due to heavy fog in Nanchang and the highways were closed, so when I arrived, they wanted to charge my $2000 to change all of my flights. After 2 hours of excruciating battle, they agreed to let me buy another flight to beijing for $400 and I could meet my originally scheduled 2nd flight to the USA. USA airlines would NEVER charge this outrageous price if a flight was missed to to being out of my control. Will never fly Air china again."
優點： "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
缺點： "Vegetarian meal could have been a little better"
優點： "Terrible service"
缺點： "Terrible service"
優點： "Good service overall. Great meal."
優點： "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
缺點： "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."
缺點： "Serve water more frequently in between the 2 meals"
優點： "friendly helpful crew"
缺點： "They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal"
優點： "The crew was friendly, despite the language barrier."
缺點： "The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding"
缺點： "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
優點： "No problems"
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "Clean plane, courteous attendants"
缺點： "The 45 minute bus ride from the gate to the aircraft....."
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
優點： "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
缺點： "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
缺點： "Upon arrival in PVG, CEA representative met me and gave 2 meal vouchers even though I was supposed to receive a hotel for the 20 hour layover. She denied that any hotel was supposed to be provided and told me to go talk to the transfer counter, despite it being obvious that no one was at the counter. All CEA counters in the airport were in fact closed because it was 1am, and the best the phone hotline could do was verify my reservation but tell me that since all their employees had gone home there was no one in the airport they could reach. They suggested I “quickly look around” the airport to see if I might find a CEA employee to show the reservation to. I ended paying for what turned out to be a horribly dirty motel for the night. Will definitely be avoiding CEA in the future. Also, plane smelled like people were smoking on board."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
優點： "The flight was pretty much on time. Only one hour late. My expectations are pretty low with this airline now."
缺點： "Plane was so old there were no TV’s. Five hour flight should have some form of entertainment. The snippy flight attendants yelling at the small children who have to use the bathroom when the attendant doesn’t think it’s the right time was not entertaining at all. Is the snippy attendant a China Eastern thing or an anorexic ex-model who has to earn a dime any way they can? So rude."
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
優點： "Quick flight. No frills."
優點： "Barely anything"
缺點： "Almost everything not comfortable seats"
優點： "The crew was friendly"
缺點： "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"
缺點： "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"
優點： "Had a perfectly fine experience flying China Eastern. The staff was pleasant and helpful. My seat was comfortable. And the plane took off and landed on time. After reading negative reviews, I had low expectations for my CE flights. Glad that they were beat!"
缺點： "The food way okay, but I wasn't expecting much because airline food is alaways just okay."
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "On time"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
優點： "I liked the service,"
缺點： "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "Check-in people at LAX were courteous."
缺點： "Return flight from Busan first leg was announced delayed even though we later learned they knew there was a tropical crossing our path. Very poor communication re: our rerouting options for missing the connection. Return flight was ultimately cancelled and we took another flight with another airtline to get home to LA. To-date the airline refuses to refund our tickets for the return flight that they cancelled, and consider us no-shows for whatever alternative route they had in store, which would have delayed us by more than 24 hours."
優點： "Nothing in particular."
缺點： "The food you service is terrible..... I call it plastic food.... NOTHING is fresh..... it seems like austronaut food / long shelf life food. To be honest I rather you charge me another $10 dollars and serve me real food than getting a sweet bread roll sealed in blown-up plastic bag....... If your company has anyone responsible for "SUSTAINABILITY" then ask them to start with the food service - everything is through away quality, including the food."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "Food was great"
缺點： "No phone policy even on airplane mode which isn't even logical, plane was not very comfy"
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
優點： "What good is about flight departure is on time , Flight is not delay like other times. It's unbelievable"
缺點： "Cebin Crew from the ground and on the plane are rude, not nice , yell and not welcome. Food is one choice, dry, no qulaity, smell bad with rice. Entertainment with 8" Monitor of cinema for share ."
優點： "i got a cheap flight"
缺點： "everything else"
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
優點： "Trying to get to Zhengzhou China China Eastern has better seats and entertainment. While Beijing had a better lounges, Shanghai weather is better and less likely for delays."
缺點： "Shanghai PuDong First class lounges are lacking compared to other airports. Feels like a small 3rd tier city"
優點： "All attendants were polite and nice looking."
缺點： "Flight was delayed more than an hour. In the plane you will hear Chinese speech only even from the crew. The breakfast was with no taste at all."
優點： "Business class has a great service with very tasty food. I have rated just okay for boarding as 1 hour 15 minute delay but 1st time in 3 trips."
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."
缺點： "Check-in Food Disembarking No seat back entertainment system"
豁免更改費用。 搜尋到 廈門的彈性機票