Flight from Korea to Bangkok was extremely disappointing. Seats were too small and the row was too small to move your leg. I had a person behind me who with movement would have kicked my seat. It was most disturbing flight I ever had. Do you honesty think Korean Airline cares?
Seatcomfort and food selection!
food is good but wine isnt good.
The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
優點： "I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight."
優點： "Everything. They are the best"
優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "The first meal was awesome! The second one was so-so."
優點： "awesome service great seats"
缺點： "30 some odd hours hotel didnt have shuttle"
優點： "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
缺點： "As with other airlines, flying coach is uncomfortable."
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
缺點： "Not too much, not enough."
優點： "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
缺點： "The second meal wasn't the greatest but I think it was me not the food."
優點： "Staff was very hepful and attentive. Nice people working"
缺點： "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
缺點： "They need to offer more water on the flight. Had to keep asking."
優點： "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
優點： "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
優點： "Friendly crew, good movie selection, USB port."
優點： "Good food!"
缺點： "I dont know"
優點： "Staff was very nice"
缺點： "Very small seats"
優點： "good service"
缺點： "need variety of food"
優點： "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
缺點： "Too much material in seatback pockets, couldn’t store anything"
優點： "I like the Korean Bibimpap on the plane, taste was good."
缺點： "Old style business seating, quite uncomfortable, not a full recline, very uncomfortable when fully reclined compared to other business planes, TV was small, not good quality, selection of movies was only ok, not great, service was ok, not great, they cater more to Korean customers then other guests, if you are on the upper deck de-planning is difficult and awkward as you have to go through the economy section and staff doesn't keep them seated, so no extra bonus for business in de-planing. washroom items not replaced (toothbrush / mouthwash), overall very average"
優點： "attentiveness of the crew to people of multiple nationalities."
優點： "The leg room was pretty generous compared to other airlines."
缺點： "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
優點： "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
缺點： "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
優點： "Seats were a bit roomier and attendants were friendly."
缺點： "I didn't like the meal."
優點： "Crews are kind and nice. No complain about the service the crews provided."
缺點： "The chair, need to be more comfortable"
優點： "Food was ok, pretty clean, nothing special like I remembered"
優點： "The flight was only 1.5 hours and they still managed to feed us a full meal!"
優點： "Politeness, cleanliness and food."
優點： "Staff is really helpful. Anounsment is proper.variety of food was provided."
缺點： "Your can improve entertainment facility. Food variety can be improved."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Good service and on time"
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "I enjoyed the service and the touch screen TV."
缺點： "I didn't enjoy how cramped the seats are."
優點： "Great service and decent food, clean new plane!"
優點： "Spacious for economy."
缺點： "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
優點： "The attention to detail and excellent service was better than I had expected. I was especially impressed by the stickers the cabin attendants used to notify sleeping passengers upon waking up that the meal/drinks were still available upon request."
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "Service counter check in was very helpful"
優點： "Staff, food, flight.. everything was great."
優點： "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
優點： "The take off and landing. Pilots are very good."
缺點： "The restroom lacks basic tissue and paper cups."
優點： "Wonderful international flights - a bit more leg room. SFO to Seoul and Seoul to Hong Kong. hands down Korean air has clean planes and friendly stylish staff. Generous meals, snacks and beverages. Best service economy international flight!"
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
優點： "Lot of space for legs and comfortable seats."
缺點： "Nobody could find my reservation for a special meal and I ended up eating nothing"
Chaotic boarding and a bit weary of maskless flights, but friendly crew, on time service, quick baggage return. It feels like even Comfort+ seats are cramped… I guess flying is just got it’s hurdles
Loved it! Thank you Delta for your service!
For my original flight to be on time.
Smooth flight, love the entertainment options on that flight. Flight attendant Harris my sense of humor. Everything is clean. Keep it up
One flight attendant was crazy uptight about masks. Really an unpleasant experience.
We paid for preferred seating for extra leg room. On 3of the 4 flights the preferred seating were regular seats with no extra leg room. It was deceitful to advertise those seats at preferred seating. I would not have wasted my money paying extra had I known what I was getting.
缺點： "The crew wasn’t super friendly but they were nice."
缺點： "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
優點： "We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline."
缺點： "Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess."
優點： "new plane good flight"
缺點： "seat space"
缺點： "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
優點： "quick easy flight"
缺點： "sockets to charge electronics"
優點： "On time, service was good"
缺點： "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
優點： "The delta checkin desk were exceptional."
優點： "Crew, atmosphere, timeliness. I was satisfied overall"
缺點： "Gate number changed couple times before flight departure"
優點： "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
優點： "I have used Delta long time. Used to be really bad. Today. Good good."
缺點： "Free beer"
缺點： "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
優點： "Super crew. Reasonably good food. Liked how safety conscious crew was."
缺點： "Nothing. Great job everyone"
優點： "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
缺點： "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
優點： "Flight crew was ok and boarding was really quick"
缺點： "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
優點： "Friendly fast service to Albany"
缺點： "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
優點： "Crew was great especially Fawn. Best flight attendant I’ve had."
優點： "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
缺點： "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
優點： "The crew did their job. Some attendants were very kind, helpful."
缺點： "Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind."
優點： "Great service!"
優點： "Free drinks and snacks - great entertainment system (please read this Frontier)!"
缺點： "Boarding process was agonizingly slow and ineffective"
優點： "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
優點： "After the long overseas flight this was quick. Nice that it included snacks and beverages."
缺點： "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
優點： "The crew, the food, the amount of beverages served"
缺點： "Leg room"
缺點： "Everything was great"
優點： "Quick service, good information."
缺點： "Not applicable, it was a good flight."
優點： "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
優點： "The crew was gracious and accommodating."
缺點： "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
優點： "liked the pods in delta one"
缺點： "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
優點： "The crew was amazing. They were attentive and very professional"
缺點： "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
優點： "Great and friendly crew"
缺點： "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
缺點： "The flight was delayed for 4 hours."
優點： "flight was canceled"
優點： "Crew was friendly and efficient."
缺點： "Vieux Fort boarding was the worst I have ever seen. There was no organization and we were boarding right next to another flight which made for complete chaos since there are not real gates there. Most of that falls on the airport and makes me appreciate traveling domestically."
優點： "Arrived on time crew worked had"
缺點： "my seat was BAD , no recline- right by bathroom one of which was out of order."
優點： "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
缺點： "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
優點： "Did not eat or use entertainment."
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
優點： "We liked the jet-ways to get to the plane, the food was acceptable. the plane was clean and the crew was helpful. The missing luggage was found and delivered to my home."
缺點： "The seats were so tight that even average size people had trouble getting their seats back a little. Somehow kids were placed in exit rows and seat exchanges had to be made. They ended up in my row. One piece of my luggage showed it was available at the conveyor but couldn't be found. It delayed our long day and was frustrating to think it was missing. No distinction where Delta has it's gates in Mexico City."
缺點： "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
I’m very happy with you service
Everything went well. Good crew
優點： "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
缺點： "The snacks."
缺點： "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
優點： "Attendants were nice and cordial and made the flight seem like a breeze."
缺點： "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
缺點： "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
缺點： "Horrible experience!!"
優點： "The crew was very polite and helpful as the flight attendant was still new."
缺點： "It was FREEZING on the plane."
優點： "The crew was great"
缺點： "The chairs are hard and no lumbar support"
優點： "The crew was very attentive and friendly."
缺點： "I would have like to leave on time."
優點： "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
缺點： "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
缺點： "Hard to say...it seemed good. I would have liked complementary baggage check"
缺點： "Flight was about 30 minutes late for a minor mechanical issue"
優點： "I was pleased there was entertainment for a short flight."
缺點： "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
缺點： "The crew, the whole experience,"
優點： "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
缺點： "The flight could’ve waited for us instead of leaving on time for Allentown!"
優點： "Everything worked out well and plane arrived 20 minutes early."
缺點： "Seemed like it took longer than average to get bags from baggage claim."
缺點： "I upgraded my seats, but we still didn’t get any extras for the price."
優點： "The flight was very quick and the crew was very professional"
優點： "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
缺點： "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
優點： "Take offs equaled lands"
缺點： "Dirty and tied plane seat way to tiely spaced. Disinterested crew. I hate stowage"
優點： "Convenient without problems"
缺點： "Captain didnt I form us of turbulence . There was so much and he never said anything."
缺點： "Hot plane, no phone charging available."
缺點： "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
優點： "Veggie Asian meal was great - curry."
缺點： "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
優點： "It was always a close call and almost missed my flight"
缺點： "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
優點： "On time departure and early arrival"
優點： "It’s a jet"
缺點： "Boarding terrible at DCA, seats cramped"
優點： "American Airlines is always my first choice for flying. Gate crew was February friendly & efficient."
缺點： "This particular plane was not worth the up charge for seats. The head phone jacks did not work in our entire row & nobody cared, so we were not able to watch the monitor or any entertainment. Seats that didn’t have to pay extra we’re working. They skipped our row when offering drinks & snacks, when my seat mate asked for some of the biscotti the attendant questioned her asking if she was sure she hadn’t already already had one. Final small thing was the latch on the try table was not working correctly. In a nut shell, not worth the extra money that was paid."
優點： "Nice new seats."
缺點： "The new seats are meant for "people shorter than 6 feet tall" as the flight attendant said to me. Is the airline industry deliberately discriminating against 6'6" people? 15% of the people you seat based on population are over 6'. I'm sick of paying more money for my long legs."
優點： "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
缺點： "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
優點： "Quiet, easy to sleep on"
缺點： "Running late, but only by 30 mins. Better than it could have been!"
優點： "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
缺點： "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."
優點： "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
缺點： "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
缺點： "30 minutes late taking off. Therefore arrived late."
缺點： "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
優點： "At least the entertainment was good while I waited for my food."
缺點： "I asked for a chicken option meal and the flight attendant was at the end of my area of sitting (the front half) and left to the back and said he would return. I waited and waited and nothing while everyone ate. I ran the flight attendant button(many many many times) and no one came. I didn't get up because why am I going to chase someone down? After about 30 mins or more later someone finally passed by that was going to ask for trash. I asked for my food and they apologized and brought back a pasta option and said they were sorry that they ran out of chicken. So I was made to wait for half an hour while everyone ate to NOT get what I wanted and be forgotten about?! Unacceptable. Took me another 30 mins to get my appetite back since I was so upset. Also, our flight left an hour later!!! No one said anything to us about why we were late. They accommodated those with connecting flights in the US but still. What is going on?"
優點： "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"
缺點： "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
優點： "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
優點： "Nice crew,very efficient."
優點： "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
缺點： "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
優點： "The boarding at GYE was very smooth and the GYE terminal is very comfortable."
缺點： "The check-in process at GYE needs to improve. Not many people in line and it still takes an hour get checked in. Plane crew waiting much longer to serve the food. That made sure I would get less rest on and overnight flight. Worst of all, after the crew served the food, the never came to pick it up. Just makes it uncomfortable to have a tray of trash on your tray table for 3 hours."
缺點： "The customer service and the lack of assistance from the airline ground staff was horrible ."