優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Check in was fast, the staff was helpful and nice. Simple streamlined process"
缺點： "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
缺點： "No complaints! Not even one!"
優點： "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
缺點： "Selections of movies"
優點： "Excellent entertainment and the crews attention made me fell welcomed."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Great service"
優點： "I liked the entertainment on board."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
優點： "Food was really good!!! It was way"
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
優點： "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
優點： "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
缺點： "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
缺點： "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
優點： "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
優點： "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
缺點： "Not a darn thing...."
優點： "Good solid flight on a relatively comfortable plane"
缺點： "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
優點： "Service & seats are great."
缺點： "The connections were a bit late, making the long trip longer!"
優點： "The upgraded seating."
優點： "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
優點： "staff was pleasant, friendly and helpful."
缺點： "turbulence was awful."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "Everything !!!"
缺點： "Food was very bland"
優點： "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
優點： "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
缺點： "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
優點： "The flight was smooth boarding and sailing with excellent service."
優點： "I booked a flight with JAL; my flight to Japan shafted me with American only. But, this flight was premo! The plane was bigger, more room. The entertainment was much much better than the American Airlines archive. The seats and accessories like pillow, blanket, etc. again much better. 12hr flight was over in what felt like about 5hrs (I watched Star Wars and Hunger Games)."
缺點： "The fact I'm too poor to get a premium or above seat."
優點： "Laboratory was very clean and spacious. The entertainment on the back of every head rest was the best I've seen. Big screen, with lots of movie/show options, music, and games. Chairs were very spacious and comfortable."
優點： "Amazing service; flight attendants were very quick to respond to requests and very very polite and friendly Comfortable space; considering it was economy the seating was surprisingly roomy"
優點： "Courteous crew."
缺點： "Inflight food was barely average."
優點： "Seat ok, food good, crew friendly"
優點： "Excellent service, good food, attentive and smiling flight crew, clean rest rooms. Nice leg room even in economy"
優點： "Comfortable and great food and snacks."
缺點： "The next fight (different plane and route) was not as good."
優點： "Amazing service. The flight attendants were so helpful. Our first time on a 787 and we loved it."
缺點： "Nothing at all. U.S. based airlines have nothing on Asian ones."
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "The cabin staff were extremely caring."
缺點： "If there was no delay."
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "Crew - excellent service orientation"
缺點： "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Smooth boarding and smiley staff."
缺點： "No tv/ intertainment on the plane"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "The flight attendants were very helpful."
缺點： "It is a very long flight."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "Fantastic customer service, excellent food everything was best and clean."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "Food was great!"
缺點： "The Japanese crew were not very good at English!"
優點： "Customer Service"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
優點： "very comfy, great ground handling crew"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "staff was great in business"
優點： "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
缺點： "Internet is way too expensive and barely works."
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
優點： "Fast flight"
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
缺點： "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."
優點： "extremely polite and well organized"
優點： "Crew and entertainment"
缺點： "All good"
優點： "Personal TV screen made the flight more bearable. Food was good but too salty. Crew was very polite."
缺點： "Announcers in English and Mandarin were not comprehensible. Mumbling, no enunciation... I have NO CLUE of what they wanted me to know!"
優點： "The trip back across the Pacific was just as good as the first one. The flight crew was exceptional and I can't praise them enough. Movie and music choices were great for such a long trip, I got to see the Martian finally. Again their food was so good, I don't understand how that is possible. Got to keep my electronics charged and use my own headphones. I would fly with them again."
優點： "excellent legroom"
缺點： "no food, poor entertainment options"
優點： "Boarding was swift crew was v helpful and polite. In advance we had asked for veg food that too was tasty. We regularly drink green tea that too was Excellent in flight. Also had fun of drinking the free sample green tea and Spl candy at duty free shop at narita air port We enjoyed..."
優點： "Everyone was super nice. The TV selection was more than abundant and it felt like they kept feeding me with juice, bento, ice cream and rice crackers. They had a self serve station which was nice."
缺點： "Neat the 8th of 10 hours, they brought out these little sandwiches. I thought it was cake so I was a bit disappointed. The sandsandwiches were a bit bland. Maybe they should just give us cake?"
優點： "The Selection of movies in inflight entertainment is not bad. The food served is ok except I do not understand why our return flight (which is the same duration) is served only with one meal and no snacks."
缺點： "The check in process is not straightforward with the system throwing errors that users cannot comprehend. It even showed in its seat selection page that there is only one seat left where clearly our booking is confirmed for 2 persons. The website also redirect to Japanese webpages halfway through the online check in process."
優點： "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
優點： "Food, entertainment choices"
缺點： "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
缺點： "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
優點： "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
優點： "one of the best flights I have had going to zanzibar"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "You give me exelent space behind the exit ..tnx"
優點： "The ways cabin Crew treated customers very well and politely . I feel comfortable."
缺點： "Because you guys treated customers well so they did something over. I flight from Genève airport to Hanoi but i transfer in Dubai. Next to me is a 3 girls. They are keep talking around three hours it’s doesn’t problem if a cabin Crew didn’t give them many bottles of wine. They are drinking for three hours with 9 bottles for 3 girls. They are talked so loudly,drunk and the smell very bad.you know i couldn’t sleep but When They are asking for more wine and the cabin crew also give it for them, i cant belived it!!!. And another guy he want to enjoy with them and asked me to change a sit, i want to sleep and i though it will be better for me. But its not. They are talked more louder. And the problem is when they are getting drunk, the guy back to his sit and take something in his cabin, because he can not control his actions so some stuff from his bag drop down over my head also my body. I was mad but how should i do? Point at his face and tell something bad? Oh i can not. canbin crew just comes and say sorry with me. That is a bad flight that i ever had. You treat customers well but you should have a limit. Im so disappointed about my flight of that day. Thank you"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."
優點： "The delay was too long and disorganized."
缺點： "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
優點： "the movies"
缺點： "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
優點： "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."
優點： "Crew were very competent and nice."
缺點： "There was not enough overhead space for my carryon bag, so had to go further back in the plane to find space, this caused a problem when disembarking."
缺點： "Baggage collection slow still waiting"
缺點： "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"
缺點： "The price of the tickets that I booked was not valid. They first declined my card and then they told me that the price has changed."
缺點： "The people at ticket issuing counter is very arrogant. Customs form was not given while issuing ticket and I was sent back to the airline ticketing counter and had to stand back in line for customs."
優點： "The food on Emirates is excellent, the cabin is classy and comfortable, and the plane is equipped with modern amenities such as WIFI and charging portals. The cabin crew were polished and professional and friendly."
缺點： "There were maybe too many announcements made throughout the flight."
優點： "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
缺點： "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
優點： "Solid service."
缺點： "Cabin service"
優點： "Overall the service and food was nice."
缺點： "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
優點： "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
缺點： "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
缺點： "Again shortage of food and very rude manager in flight. traveled with kid."
優點： "In flight crew were nice."
缺點： "Had requested for wheel chair assistance but was denied saying everyone was " too busy". When the passenger stated she cannot go without help, the flight attendant helped her out and to a bus. She almost fell while getting on to the bus. Assistance was requested because of her poor eye sight on the left eye and issues with mobility because of that. Although I'm glad nothing bad happened, denial of assistance and making her feel concerned and speak for herself for someone to help could have been avoided if Emirates could keep their promised support. Very disappointed."
優點： "on borad crew Food entertainment plane"
缺點： "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
缺點： "Door could not be opened st LHR for about 20 minutes longer than usual"
優點： "Entertainment, Hospitality"
缺點： "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"
優點： "Amenities and food, customer service."
優點： "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly. As good as it can be for a long international flight."
優點： "beautiful stewardesses"
缺點： "seats not very comfortable food selection a little limited"
優點： "Free food and entertainment, hot moist towels for pre-meal washing, complementary travel pack with toothbrush and towel."
缺點： "Sitting for 14 hours, but that could not be helped."
優點： "Everything was done by staff to ensure comfort for such a long flight. I was very pleased!"
缺點： "nothing in particular."
優點： "Great service, quick response when lights were on"
缺點： "I checked each plane in advance and was counting on wifi availability. However, the wifi was only working on 1 of 4 of the segments. Otherwise, the Entertainment options were outstanding! Thanks, Joel"
優點： "the inflight entertainment"
缺點： "too much turbulence that I got sick food was very bad air hostesses were not attentive and rude"
優點： "Excellent food, friendly and professional crew."
缺點： "Will like to see more documentaries - there was an excellent selection of movies but documentaries was limited. Internet connection was not available."
優點： "The cabin, our seats, the service, and the bathrooms were excellent."
缺點： "The boarding process was less than ideal. Many individuals asked for boarding pass and passport which added to delays and was confusing. My daughter's entertainment system had a glitch."
優點： "Spacious seating for long haul travel, nice, clean and new aircraft, decent service overall"
缺點： "While it did not happen to us, I get a feeling we may not get our food selection even after online selection. When it happens, it could be hard on vegetarians on long haul flights."
優點： "It was the BEST flight. Best crew, food, everything was on time and accurate. First Emirates flight, definitely not my last."
缺點： "Crew seemed more interested in chatting with themselves than in making sure toilets were cleaned and taking care of passengers. For Emirates standards this is obviously sub-par. If I were Emirates I would look to re-train them."
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "Excellent service"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
缺點： "Flight delayed more then an hour without anyone knowing anything about it."
優點： "Food was quite good for an airline."
缺點： "The cabin was hot, couldn't sleep, no air vents."
優點： "Food, entertainment"
缺點： "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
優點： "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
缺點： "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
優點： "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
缺點： "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
缺點： "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
缺點： "Ordered veggie meal didn't turn up!"
缺點： "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
優點： "(see above)"
缺點： "(see above)"
優點： "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"
優點： "Length of flight was very tolerable"
缺點： "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
優點： "The food is great, nice entertainment, we good travel essentials!"
缺點： "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
優點： "crew, food, entertainment was great. Seats were terrible"
優點： "The service of both the ground and flight teams"
缺點： "Food and entertainment was a bit less than the usual standard"
優點： "Food was tasty and fresh but staff cold and aloof"
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
缺點： "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
優點： "It was not expensive"
缺點： "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
缺點： "No individual air vents to control temperature"
缺點： "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
優點： "The flight on time"
缺點： "Nothing. A short flight, not much expectation besides on time departure and arrival"
缺點： "Flight was in time, comfortable, fantastic service"
優點： "Clean and computable plane, very good meals and quick handling for departure"
缺點： "Nothing !"
優點： "Food is always great on Turkish airlines. Entertainment was also great."
缺點： "My flight experience was ruined because TK02 flight was significantly delayed to Istanbul and therefore 25 oassengers did not make it to their flights. The way crew handled this was terrible, they did not care at all! We ended up all waiting for 9 hour at Ataturk Airport."
優點： "The food was good for an airline. Crew was nice."
缺點： "It was a long flight in coach."
優點： "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
缺點： "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
優點： "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
缺點： "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
優點： "The food and empty seats to move away from a screaming child. The crew were polite and helpful."
缺點： "The flight was 45 minutes late and we were glad we did not have a connecting flight. We stood in the boarding line for a long time."
優點： "Waiting room is too small I guess til boarding. And need wifi."
優點： "Friendly crew."
優點： "I was able 3 soccer games live during the flight. Food was also very good."
優點： "There was free movies to watch along with a travel bag."
缺點： "The food options were not good for vegetarians or vegans."
缺點： "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
優點： "Same as above"
缺點： "Same as above"
缺點： "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
缺點： "Turkish airlines lost my baggage, each time I call them they blame ground handling personnel"
優點： "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
缺點： "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
優點： "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
缺點： "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
優點： "I really liked the service on the Turkish Airline. It was the best in flight experience I've had in 20 years."
缺點： "I didn't like the Turkish airport. It was very difficult to understand when gates or instructions were changed. I was lucky to meet strangers who helped stay aware of what was happening."
優點： "Flight attendants were great!"
缺點： "Food not what expected."
缺點： "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."
優點： "Entertainment channels were good. No leg room. Food was really bad. Okay 5.2"
缺點： "I lost my luggage and they said we ganna send it to you they didn't send any thing"
優點： "Nice crew, good food"
缺點： "Old seat broken table for eating !!!! Flight announcements very loud during night"
優點： "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."
優點： "i didint like any thing because i didint fly back to bostonan the day when i supostube fling.very bed service no communication with customer servce the are disrespectfulli ended up paying another ticket back for boston.newer again fly with them."
缺點： "My video system did not work"
優點： "confortable and good service."
缺點： "More food more room - but hey that’s what we always want"
優點： "crew with good attitude"
缺點： "food was a waste of time, of energy, of bread, etc"
優點： "Crew was amazing"
缺點： "Gave the option to chose seat"
缺點： "A late flight due to a mechanical problem. Missed connection and Delta was of little help."
缺點： "Very bad service, airline unrespectfull, discortesy"
優點： "Great and faster"
優點： "The flight was on time at departure and 30 minutes on arrival."
缺點： "Since I got a good deal on the ticket, my boarding zone was “Basic”. That kind of sucked, but I still could fit bag in the airplane so it all worked out"
缺點： "Everything. Awful plane, seats and service"
優點： "Overall ok."
缺點： "Cabin was freezing."
優點： "Fast easy on time"
缺點： "Very uncomfortable seating"
優點： "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
缺點： "I liked everything"
優點： "Food service was good."
缺點： "The the audio stopped workin halfway through the flight."
優點： "Flight was ok."
缺點： "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
優點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
缺點： "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
優點： "Flight attendants were great"
缺點： "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
優點： "the service, on time departure, early arrival, FOOD at no cost"
缺點： "nothing...everything was great"
優點： "Being able to watch movies"
優點： "Seat was upgraded."
優點： "The service was exelente"
優點： "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
優點： "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
缺點： "Confusion over my boarding pass at the Delta terminal in Detroit."
缺點： "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
優點： "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
優點： "Tudo conforme esperado em um voo da Delta."
缺點： "Nada a reclamar."
優點： "They hade entertainment"
缺點： "No food"
缺點： "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
缺點： "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
缺點： "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
優點： "had connecting flight ready"
缺點： "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
缺點： "Sandwich for dinner"
優點： "Arriving to the destination"
優點： "Comfortable seats"
優點： "Flight on time"
優點： "Crew were courteous and overall everything was systematic."
缺點： "I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right."
缺點： "The staff"
優點： "Great upgrade program"
缺點： "Slow unloading of luggage"
缺點： "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
優點： "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
缺點： "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Great flight easy boarding"
優點： "The crew was attentive and kind, they even gave us snacks and a sandwich. I always think that for the price of the ticket snacks shouldn't have to be payed apart."
優點： "The crew"
缺點： "Tiny seats"
缺點： "My flight from Veracruz to Mexico City was canceled at the last minute and the entire itinerary was changed without notifying me. I found out the night before I was supposed to fly and spent over an hour on the phone with Delta, on and off hold, only for them to tell me there was nothing they could do and that I needed to call Aeromexico. Which I had already tried. Aeromexico stated I needed to call Delta. The back and forth was absolutely ridiculous and made even more difficult by the language barriers. There was a 6am flight that I could have been placed on in order to make my original connections, but by the time the Delta took me off hold, they told me it had been booked up. Instead they had automatically placed me on a flight 5 hours later, with a 6 hour layover in Mexico city, then to Las Vegas, and on a redeye to Charlotte (absurd considering my original itinerary had me arriving in to Charlotte at 9pm with reasonable layover times)."
缺點： "first flight was so delayed I missed the connection and Delta rebooked for a day later..."
豁免更改費用。 搜尋到 庫埃納瓦卡的彈性機票