The boarding staff were professional. I could not board because I was not aware or informed of Covid restrictions in Japan (passing through) . Fortunately the counter staff declined my boarding so I was not stuck in ORD or rejected in Japan. I will gain the required testing and reschedule the trip next week.
Plane got too warm when flying to Narita. Plane was older model.
Inside the airplane is hot.
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
Everything is excellent except for food…
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Most of my selected seats were changed to seats I did not want.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
優點： "crew was excellent!"
優點： "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
缺點： "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
優點： "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "I would recommend to everyone JAL"
優點： "So cramped. Very uncomfortable flight."
優點： "The drink which call Kiwi which taste was so nice."
優點： "The Flight staff are very professional. The food and service were excellent."
缺點： "The only downside was the long layover (7.5 hrs) in Narita airport."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "Very nice airplane with new technology"
優點： "Very comfortable plane, even full. Polite crew."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
缺點： "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
缺點： "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
缺點： "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
缺點： "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Everything was excellent!
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
優點： "Love ANA. Always a pleasure."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Seating was fine"
缺點： "If flight cost less lol"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
缺點： "We left late."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
缺點： "airline is unprofessional the whole trip was canceled"
優點： "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
缺點： "I suppose the food could be better."
優點： "short flight ready to get home"
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "Flight from Chicago had lots of leg room, Attendants are great!"
缺點： "Maybe come around more often with water/drinks and offer more movies and food choices."
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
優點： "Good service and not too long of a wait to board the plane."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "The food. the personable flight attendants. The whole experience is amazing."
缺點： "Lack of English movies on the ife. Mediocre headphones in business class."
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "It was clean and nice"
優點： "Attentive crew"
缺點： "Landing was rough and bumpy"
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
缺點： "VGML food was not good. Needs significant changes"
優點： "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
缺點： "Delay on tarmack at airport. No fault of ANA"
Nothing to eat for 2 hours and 10 minutes from the time we had taken off
Our tickets were canceled before the flight!! Would like my refund IMMEDIATELY!!
Didn't provide any baby food and also no toys for the kid. Even asking for food multiple times they never responded. Had to go back myself and ask them for a cup of milk and they gave it
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "Great staff"
缺點： "Food and service about drinks limited unfortunately"
缺點： "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
優點： "Friendly staff, new aircraft, great food"
缺點： "Just some help with hand luggage"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The seating was comfortable with nice ambience."
缺點： "The crew was polite in talking but arrogant in nature."
優點： "cheuk in 快！吾使等太耐！"
優點： "Exceptional flight super comfortable"
缺點： "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
缺點： "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
優點： "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
缺點： "Some slight delay in clearing up some catering equipment."
優點： "on time departures,kochi airport is great ,overall a nice trip"
缺點： "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Nice flight sttendents"
缺點： "Seats too small"
優點： "The crew"
缺點： "The chicken option dish was overdone."
優點： "Entertainment. Free 2 Hours wifi acccess"
缺點： "Was late to depart. Having to take the bus to the airport terminal."
優點： "A good time to board"
缺點： "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
優點： "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
優點： "Boarding was good"
缺點： "Peanuts !! Ban them please"
優點： "We survived"
缺點： "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"
缺點： "Food was pretty bad."
優點： "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
優點： "Friendly crew"
缺點： "I would like better quality in food"
優點： "It wasn’t a full flight."
缺點： "The crew were too busy in their own world and attention during service was poor."
優點： "I love everything and I will flight with them again . A very positive experience."
優點： "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
優點： "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
優點： "Service was some what better than in the business class."
缺點： "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
優點： "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
缺點： "Since the air craft was new WIFI was not yet available."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The staff & the service"
缺點： "The entertainment set up was dated and malfunctioning"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Flew Emirates coach Washington to Dubai to Johannesburg and Bangkok to Dubai to Washington in July 2017. New A380-800 planes were superb. Entertainment system is second to none. Staff is efficient and polite. Except for the "required crying babies" on each leg the plane is very quiet and peaceful. The check-in, however is a zoo. But better to put your best employees on the flights rather than on the ground."
優點： "The food this time was amazing...The time of boarding was good. No delays"
缺點： "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
缺點： "There was no vegetarian food."
優點： "I like the meals"
缺點： "It is hard to request a window seat"
Stay away from American airlines.
Flights delayed, rude crew, bad policies
Great boarding, flight and service!
please turn the wifi on in all flights :(
They are not really welcoming, the landing was a little bit rough.
I made a check in at the gate due to taking a connection flight bougth separatedly. The lady in the front desk was very rude, she asked me to fill in my info in the Verifly app, otherwise she couldnt check me in. I was in a rush dowloading the app, once I downloaded this one didnt work...it didnt let me select any option or to write any info. I asked her if she can help me and she told me she couldnt, it is Verifly or I would loose my flight At the end another lady from the airline told her this was nos necessary, and show her how to do it. But all the time they were very unkind, as if they were giving me the flight with no cost........
The had more than one hour of delay
優點： "Attention, and flight"
缺點： "Seat I don’t like to seat in the middle"
缺點： "It was a very good flight"
缺點： "Pagar una maleta pequeña mortifica"
缺點： "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."
優點： "the seats are ok, but service was awful"
缺點： "the fight attendants attitude"
缺點： "The seats a but squishi. Everything else ok. Thank you."
優點： "Space between the seats"
優點： "My seat mate"
缺點： "The flight attendant"
缺點： "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
缺點： "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
優點： "Very kind flight attendant. Flight on time."
缺點： "My entertainment screen did not work."
優點： "Flight attendants were great."
優點： "Ok trip"
缺點： "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
優點： "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
缺點： "Entertainment system didn’t work."
優點： "The crew"
優點： "Power outlets at some seats"
缺點： "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
缺點： "They have very long and annoying credit card announcements"
優點： "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
缺點： "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
缺點： "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
缺點： "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
缺點： "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
缺點： "The snacks."
缺點： "American flight attendant service"
優點： "The cleanliness of the airplane."
缺點： "The crew was yet and unfriendly. I asked amfjr another pillow and was told "where is yours, you have one" The food was not good and no snacks were offered mid flight. People had their lights on thru the entire trip when some were trying to sleep. The entertainment movies kept pausing randomly."
缺點： "a little delay in the departure connection flight ."
缺點： "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
缺點： "Airfare.com is very difficult to deal with."
缺點： "Unexplained delay, more than 4 hours. Terrible"
優點： "It was on time & staff were pleasant & effective"
優點： "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
優點： "American Airlines has alot more commodities than most"
缺點： "Alaska sold passengers to American"
優點： "Good space on first."
缺點： "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
缺點： "Leg room - i feel like it's the smallest of any carrier worldwide."
缺點： "Fast boarding on coach."
缺點： "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
優點： "boarding was well organized and flowed well crew allowed us to move to open row of seats"
缺點： "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
優點： "The crew, boarding went smooth"
缺點： "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
The flight was delayed and then Air Canada bumped me from my connecting flight and I had to spend the night in the Airport with nowhere to sleep
Decent movie selection. Price for the tickets were very expensive. Paid a lot extra for specific seats so my wife and I could sit together. When we checked in my reserved seat had been also sold to someone else so I was bumped back 20 rows and to the other side of the plane with no explanation and no refund. I asked the staff at the gate and she was very rude and short with me saying they had to cancel a flight and prioritize families (parents with dependants). In the end the woman that took my reserved seat was travelling alone and also had paid to reserve that seat so was not willing to swap with me. Air Canada sold the same seat to two customers earning double the seat selection revenue. They have yet to acknowledge this or refund me so now I have to spend my time calling them to complain in an effort to get my ~$75 refund for the seat selection they charged for but failed to deliver. I’m very disappointed in this service.
Plane was severely delayed due to security and we never got updates
Amazing flight. Great staff.
優點： "My luggage arrived 3 days after and stuff was stolen...."
缺點： "Maybe not steal passengers stuff?"
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
缺點： "Everything in all the process. The airplane is the worst"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "We arrived safely"
缺點： "Flight was 3 hours late. Crew was disorganized & inefficient. Announcements were repetive & not helpful. Waited 2-1/2 hours on plane before departure because crew was terribly ineffective boarding passengers that were re-routed from another flight. No weather or mechanical issues, bad decisions."
缺點： "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "On time."
缺點： "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
優點： "nice crew, very attentive"
缺點： "no movies, charge for food"
缺點： "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
缺點： "Wirnessed a nasty discussion between crew member and passanger."
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "flight was fast and on time, service was good"
缺點： "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
優點： "Efficient crew as with the first flight I had, consistent service."
缺點： "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
缺點： "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
優點： "Boarding on time"
缺點： "Problems with entertainment"
優點： "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
缺點： "No snacks provided, just options for sale. Those looked interesting though."
優點： "The crew were Greek and I liked them very much. Other than that, though, nothing good stood out."
缺點： "There was a riot in Athens that day that delayed us 2 hours. I arrived in Athens WAY later than expected WITHOUT my baggage. It was still in Toronto and never moved once they made me late for my Munich flight. I did not have my baggage for several days following that and it made my trip difficult."
缺點： "In seat entertainment screen didnt work. Had to wait for nearly two hours to de-ice the plane even though they were expecting freezing rain, they didnt seem prepared."
優點： "Crew was very pleasant and ride was very smooth."
缺點： "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
優點： "The trip to Dublin via Toronto on the way out was much better than the flights home."
缺點： "Delays and 24 hour layover."
優點： "I like that Air Canada provides entertainment and its flight attendants are really good."
缺點： "I rarely fly these partner airlines without experiencing major delays, and the delays are always announced after I have cleared security, forcing me to spend hours at the airport. The claims of "weather" are specious: they don't fly enough planes and they don't properly maintain the planes they do fly."
優點： "B777-300ER WAS A VERY COMFORTABLE NEWER AIRPLANE."
缺點： "CONNECTING AT THE TORONTO AIRPORT WAS SO LONG AND INCONVINIENT. I NEVER WANT TO FLY THROUGH TORONTO AGAIN"
優點： "The crew"
缺點： "The flight was changed too often."
缺點： "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
缺點： "Was an overnight flight and not very comfortable but didn't expect anything different."
優點： "The crew was always very attentive and with a smile. Food was hot and the drinks kept coming."
優點： "The staff were friendly"
缺點： "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
優點： "All of the staff were upbeat, helpful and patient"
缺點： "My luggage got lost. That happens sometimes. It showed up in NY after 2 days, but did not arrive at my house until FIVE days later. And even then, the delivery company contracted by air canada would not bring it to my front door, so I had to leave my building to go meet them. With small kids in the house and being home alWhy is this my responsibility?"