- 帕洛阿爾托沒有大機場。 而需要由舊金山國際機場的機場提供服務。
- 想找飛往帕洛阿爾托的便宜機票？25%的用戶找到以下價錢或更便宜的帕洛阿爾托機票：台北 臺灣桃園國際機場出發單程NT$ 11,202，來回NT$ 13,979, 台中出發來回機票NT$ 16,667, 高雄市出發來回機票NT$ 16,816
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "I got an upgrade!"
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Excellent service overall"
缺點： "Nothing particular"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
缺點： "Great airline great service. Haihly recommended"
優點： "The friendliness of the crew and the comfort of the seat + size of the screen"
缺點： "Possibly more food options could of been better, only had western or Japanese option"
優點： "Simply excellent !!!"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
缺點： "Why does the shorter of the two flights have more comfortable seats?"
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
缺點： "No food offered, not even a biscuit, only very basic drink selection."
缺點： "Leg room"
缺點： "Leg room"
優點： "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
缺點： "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "Clean :)"
缺點： "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
缺點： "Can't think of anything, really."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
優點： "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
缺點： "nothing really"
優點： "Everything, from booking till landing"
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
缺點： "Food is not that good"
優點： "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
優點： "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
缺點： "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
優點： "The whole service was great. And the airplane arriving on time."
優點： "The service, food, entertainment, everything was perfect. Thanks so much"
優點： "Comfortable plane, good service"
優點： "Very spacious and comfortable, modern plane"
優點： "The upgraded seating."
優點： "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
缺點： "Some crew members from Hong Kong better make more effort to improve service skills."
優點： "Good food, and entertaimet!"
缺點： "Chair is way too hard."
優點： "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
缺點： "The Price."
優點： "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
缺點： "United Food for international flights is not that good. I've had better with Delta."
優點： "Crew was polite."
缺點： "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
優點： "Crew were extra polite"
缺點： "Two-hour delay nearly caused me to miss connection"
優點： "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
缺點： "The plane was very hot once the meal service was over and they wanted folks to sleep."
優點： "Staff was courteous, comfortable flight"
缺點： "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
優點： "Team and boarding was smooth"
缺點： "Flight left 1 hour late due to issues with palette loading, then taxi and departure back-up. Upon arrival, gate was blocked by airplane. On the flight, Personal Entertainment AND wifi was down for the entire flight :/"
優點： "service is great ana the best airline super friendly"
優點： "Good flight great movies and food! Outstanding service on the plane!"
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "Amazing service"
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Attentive crew !"
缺點： "add low carb meal option please!"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "Entertainment offerings were good."
缺點： "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
優點： "Food was good"
缺點： "Disappointed with some of flight attendants. ANA used to provide best customer service."
優點： "Service, crew, punctuality, plane, seats"
缺點： "Food, cold coffee and tea."
優點： "Great experience overall"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Typical ANA quality. Bumpy flight but handled very well."
缺點： "Nothing in particular."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
缺點： "Not enough space to put my luggages"
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
缺點： "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
優點： "A nice crew and service very friendly."
缺點： "The transfer walking to long."
優點： "The meals were healthy Japanese meals with lots of vegetables"
優點： "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
缺點： "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "Good service Soft landing Clean"
缺點： "Not really"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
優點： "Very kind flight attendants with amazing service!"
缺點： "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
優點： "flight attendant in business not as nice as sfo to narita"
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "The flight attendants are nice and service is excellent."
缺點： "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
優點： "Asiana airline service was great. Attendants were so kind and gentle."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "Great entertainment. Good selection on movies. Food is good."
優點： "Flight attendants were awesome. Much better than US."
優點： "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
優點： "For the duration of 5.5hours, 1 main meal and 1 snack were served. Prompt drinks and meal service"
缺點： "No personal inflight entertainment. Only a few screens from the ceiling, with poor viewing angles."
優點： "The food is the best among all airlines."
優點： "Very professional and attentive staff.... Probably the best airline I have every experienced"
優點： "As expected, the crews' service were good. Comfortable seats and nice meals."
缺點： "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
優點： "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
缺點： "No vegetarian food."
優點： "Korean meal was great!"
缺點： "Outlets for charging phone would have been nice."
優點： "That we were referred to the manager immediately with our concern."
缺點： "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
缺點： "Change Flight cost too much"
優點： "Food was great, seats reclined further than I expected them to, and personal TV was large."
缺點： "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
優點： "Metal utincils"
缺點： "Food was terrible. Wine was awful."
優點： "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
缺點： "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
優點： "Service was good."
缺點： "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
優點： "Very limited choice of movies and the system is slow and out dated"
優點： "The flight arrived almost 1 hour early."
缺點： "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
優點： "seats are comfortable for being economy"
缺點： "food was not great as used to be and for a long flight not to have extra snacks options its a bit hard."
缺點： "Plane was far too old. No in-flight entertainment. food mediocre. no battery charger USB plug"
優點： "The configuration of two seats on the sides convenient when flying with a partner."
缺點： "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
缺點： "Wish there was a bigger movie selection"
優點： "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
優點： "Great crew and comfortable flight"
缺點： "Delayed for several hours after boarding because of a technical difficulty with the airplane. This delay caused me to miss an important dinner meeting in Thailand and cost me extra money to arrange transportation from the BKK to my hotel."
優點： "I was very impressed with crews helpfulness, the quality of the food and entertainment."
缺點： "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
缺點： "Food entertainment seats bathrooms"
缺點： "Crew did not care passengers"
優點： "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
優點： "Music options in entertainment suite were surprisingly diverse and top notch Food and service among the best in any economy class Hassle free boarding onto connecting flight after delayed first leg"
缺點： "Quite uncomfortable 777 economy cabin"
優點： "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
缺點： "See above"
優點： "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
缺點： "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
優點： "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
缺點： "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
優點： "Love to take Asiana airline. Foods is excellent and services are great."
缺點： "One thing I donot like they cooperate with many other airlines."
優點： "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
優點： "EVEN WITH A 10 HOUR LAYOVER IN SEOUL I WAS VERY PLEASED WITH EXCELLENT AIRPLANES AND SERVICE FROM CEBU TO SEOUL, AND THEN FROM SEOUL TO SAN FRANCISCO."
缺點： "WISH I HAD A TICKET LIKE LAST YEAR, STRAIGHT TO IAH FROM ICN ON ASIANA AIRLINE"
缺點： "My flt from bangkok to seoul very good 5 star Flight from incheon to san francisco very old entertainment nothing compared to emirates or Qatar airways"
優點： "한식 기내식이 좋음"
缺點： "낡은 기체, 엔터테이먼트 종류가 다양하지 않음"
優點： "The crew were professional and attentive. The food was decent. Entertainment system is pretty standard. There was power and a usb port."
缺點： "I was in row 10, which is the first row after business class. There is a dog leg in the hallway and my feet were constantly stepped on by people waiting on the bathroom or trying to avoid the drink/meal carts. I was unable to sleep at all. I was triangulated by a baby to the left, a baby to the right and a baby just behind me to the left. All 3 were taking turns crying. The baby to the right of me became ill and started projectile vomiting. Somehow I was missed, but the two seats and parents next to me and the floor in front of me were soiled. Not all of this is Asiana's fault per say, but the question that I was asked is "How was your flight to San Francisco?" It was horrible, but again not all Asiana's fault."
優點： "Staff is very professional and friendly, food is the best airline food I've ever had; I looked forward to it. Overall was great. Would fly again"
缺點： "Seats are a little uncomfortable, but no worse than any airline. I liked having movies available, but was disappointed that on the nine hour return flight the media was not available, particularly surprising on a 777."
優點： "Asiana is a good airlines. But my flight was crowded with unruly Hindu and Sikh families. Their demands and uncivilized behavior made it unpleasant for me and for the hardworking Asiana flight attendants. Flights departing from the US are much better because the passengers are better behaved. But the behavior of large loads of incoming immigrants are generally deplorable. This is especially intense in coach."
優點： "Many empty seats meant I could get some sleep"
優點： "Food was good, though the entertainment system could get an upgrade."
優點： "Korean food was delicious."
缺點： "I didn't like the sausage in the breakfast food. It made me feel sick."
優點： "Notifications from Kayak were very helpful. Flight, food on flight and airline service were very good."
缺點： "Food served during tour and shopping trip of Seoul."
優點： "Food was good and seats were comfortable."
缺點： "Waiting a long time for the bathroom line, and then a crew member cut in front of me."
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
優點： "Crew was good"
缺點： "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."
優點： "Cathay Pacific provided excellent service."
優點： "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
缺點： "The flight was delayed by almost 4 hours from Hong Kong. There are elaborate security check at the last minute. Not even sure if it was just to kill the time. Because the departure time kept moving to later and later time."
缺點： "nothing much. overall good."
缺點： "one of the cabin crews threw the meal to me :("
優點： "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
優點： "I really appreciated the customer service and the level of quality Cathay provides."
缺點： "The vegetarian meals could improve."
優點： "Great crew. But, they ran out of breakfast choices early."
優點： "Easy check in, and a pleasant flight! Thank You!!!"
優點： "Overall service was excellent"
優點： "I like the crew on board being very friendly and helpful."
缺點： "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"
缺點： "The headphones did not work."
優點： "The service"
優點： "there an attentive airline. Good service an on time flights"
缺點： "Process needs inprovement. Had to wait 1 hour for my bag at SFO. 2/3 of bags showed up within 15 min. Nobody seemed to know what's going on. Business class was relatively empty, yet the airline did not make any offer for upgrade to business, at flight time. So many other airlines do it the days. Food average at best. Prefer more quality food, even if i have to pay extra"
缺點： "Impossible to contact by chat or phone.... prefer Singapore airlines..."
優點： "The attendants were fantastic!"
缺點： "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
優點： "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
優點： "Super easy to book, loved the notifications of baggage claim number upon exiting the flight. Great itinerary too."
優點： "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
缺點： "There was no order to the economy class boarding process. All rows all seats board at one time."
優點： "Crew were nice and accommodating. Food was good."
缺點： "Useless English movies and very few latest movies."
優點： "The service and food was excellent!"
缺點： "The seat would not lean back d/t the person sitting behind me"
缺點： "飛機延誤 抵達轉機時還沒有登機口指示"
優點： "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
缺點： "I have heard that Cathay is one of the best airlines but my experience with Cathay on this flight is not something I can say I agree. I hate United, if I give United a 2 *, I would give Cathay Pacific 3* out of 5. The food served on my HKG - SFO flight was not good. Leg room is good but the seat in front is too close to your face when reclined. Staff and flight attendants are good, but I think ANA is the best in this department."
優點： "The Cathay crew as always were polite and attentive to me. I love icecream. I love cake."
缺點： "Sometimes crewmembers were a little over rushed, skipping people for drinks and such, and not being particularly gracious when asked to back track (this didn't happen to me, but I witnessed it happening to others (East Indians, actually)). Economy is really cramped and awful for international flights. I wish I could afford better, but the step up in cost is beyond my budget. The food on this particular flight didn't seem as well prepared or presented as usual, but it was still ample serving and tasty enough."
優點： "Good service. Flight attendants are nice, food is not bad."
缺點： "The seats on this plane were worse than the ones on the shorter flight. Maybe it was just an older aircraft, but you'd think the longer flights would have the more comfortable seats."
優點： "The flight attendants were nice but that's the only thing I can say that was good about our flight."
缺點： "There was literally a "crazy man" on our flight. The flight attendants were having a hard time controlling him. He was climbing over seats, yelling at people, etc. My husband is a US Marshall, he finally got up and identified himself with his badge to the flight attendants and asked if they would like him to assist. He helped try and talk the crazy man down. So basically my husband was on guard for the whole flight, we couldn't sleep at all as he was watching and helping with the lunatic on the plane. When we landed, the police escorted the man off the flight and the head attendant said he would be placed on Cathay's "no fly list" I feel that Cathay should reimburse us for part of the flight due to the severity of the situation and the fact that my husband assisted the staff when he didn't have too! Again, not a way to spend your honeymoon flight having your husband have to work and not be able to relax and enjoy our time together."
缺點： "Same as said above. Quantity of food was not sufficient"
優點： "Generally all the staff were quite courteous. Flight was quite comfortable. Leg space was better than the first leg flight from Bengaluru to Hongkong."
缺點： "Food i.e. AVML was absolutely mediocre. I almost went hungry, but for the snacks which were available whenever, I wanted. Luggage at the SFO airport arrived at the Carousal quite late. Most of the passengers, after clearing the immigration(which normally takes long), had to wait at the carousal for more than half hour to receive their luggages."
缺點： "Would give 0 for food. No vegetarian food at all without special request."
優點： "Stewardess responsive to requests"
缺點： "Seat headphones not working Toilet dirty"
優點： "good skills flying through all kinds of turbulence. Though the meal is very small that cannot fill me up, the staff is willing to provide all alternative snacks."
缺點： "Missed flight"
缺點： "Every flight I took (four legs) was late, one so much so that I missed a connecting flight."
缺點： "I think I regretted paying extra for the exit row seat because of people tripping over my feet when trying to access the toilet right there, but the alternative was an interior seat. I'm not a big fan of Cathay Pacific's policy of charging for the ability to pick your seats in advance. Also boarding was less comfortable than it needed to be because of security precautions put in place ... we were searched to enter the boarding area and there was no access to a toilet (and we weren't premitting to bring drinking water even though we were in an already controlled area). Again lack of control of the boarding process in Asian countries makes the whole experience less than ideal."
優點： "I really appreciated the crew I interacted with onboard the flight. They were friendly, courteous, helpful, and efficient. I had a headache about halfway through the flight, and even though I interrupted her dinner, the flight attendant was concerned and caring about my situation and came just a few minutes later with some panadol and water. I really appreciated her help! Despite the fact that everyone was clearly busy, they were always responsive to passengers' needs and requests in a positive way."
缺點： "The boarding process was simply awful. I fly internationally often, and this was probably the second worst process I've been through. The gate was roped off until the boarding time but there were no other instructions or anywhere to get questions answered until boarding time. Despite the fact that the gate was closed to passengers, the crew still made announcements from the gate - even though all the passengers had to sit at the next 2 gates which were pretty far away, so no one could quite hear the announcements. Once they opened the boarding process it was more clear why the gate was roped off since they were checking passports and there was an additional security check, which would have been really helpful to know about. They made an announcement indicating that everyone should line up to start the passport check, but then the line didn't move for over 30 minutes and when it did move, went super slowly. Since the flight didn't board in any particular order or with any sense of organization, it just felt like a mad rush to get everyone on the plane and get up in the air, which left many passengers feeling rushed and then frustrated when they were trying to find their seats, put baggage away, etc."
優點： "Almost none"
缺點： "Long delay make us arrive Kyoto at midnight. Bad food. No movies in enter"
優點： "The seating was comfortable."
缺點： "Each of the four times I have travelled with Cathay Pacific, they always run out of your choice of lunch from the menu. It's amazing how they can continue to ignore that they never have the choice from the menu that you prefer and instead you are forced to eat the worse options. The food serving is also very slow and the drinks choices are bad as well."
優點： "The flight attendants are very nice and courteous. Also good selection of movies and variety shows."
缺點： "It was very warm inside the plane."
優點： "The seat food and the service"
缺點： "Not at all"
優點： "Flight condition n logistics"
缺點： "It could had been more better, had the layover time been lesser than 9 hr in Hong Kong"
優點： "The seats were spacious and reclined nicely. The flight attendants were nice and attentive. There are plenty of entertainment options you could stay up the whole flight. The food was good and nice snacks were available"
缺點： "Sometimes boarding was unorderly but I think that had more to do with foreign customs then the airline"
優點： "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
缺點： "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
優點： "Service by the cabin crew was excellent."
缺點： "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
優點： "Flight crew services are good"
優點： "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
缺點： "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
缺點： "Screen too far from seat in business class."
優點： "on time."
缺點： "seat spacing/legroom too small. food sucks."
優點： "Service was good"
優點： "The prompt boarding and courteous staff."
缺點： "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
缺點： "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
優點： "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
缺點： "See above."
優點： "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
缺點： "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
優點： "Very attentive"
優點： "The price is quite competitive. That is my only reason to choose Philippine Airline."
缺點： "In the Manila Airport, once you entered into the waiting area, it would be a hassle to go to the washroom, for you have to go through the security check lineup again to go back to the waiting area."
優點： "Vwry pleasant flight"
優點： "The food was better."
缺點： "The flight got delay for 1 hour."
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
缺點： "Flight delayed for about 2 hours"
優點： "Enjoyed my round trip flight on Philippine Airlines. It was beyond my expectation. Flight crew were very courteous and friendly. I would fly with this airline again"
缺點： "Cluster of passengers waiting to go through boarding the plane at the gate"
優點： "the seats were comfortable and the staff was very nice"
缺點： "i was business class and had to wait to board for 60 (YES SIXTY) passengers in wheelchairs to board first. And most of those people were ambulating fine before and after. I believe they should have a doctors note. Apparently this is the norm with this airline in Manilla."
優點： "They fed us like no other , and gave us tooth paste airlines cab learn from the"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
優點： "The crew was very helpful and friendly"
缺點： "Online check in and seating was not available so we had a hard time at the airport check in desk Flight was 1hr delayed"
缺點： "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
優點： "Service and movies"
優點： "Movie selection"
缺點： "Time to exit plane"
優點： "I like that a USB port was available to charge my devices."
缺點： "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
優點： "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
優點： "Excellent flight... No complaint"
缺點： "Crew ver attentive but since it's an evening flight, I had perfect sleep"
優點： "Basic airline services were provided"
缺點： "Flight was delayed and we weren't given the reasons for the delay. No apologies were given either."
缺點： "Always delay never been on time"
優點： "When it ended"
缺點： "Staff was always blowing by me my food was either opened and rough or only got the worst part of the meal . I got ran into numours times the head phone jacks in seats didn't work so couldn't even listen to movie when we told some one they just offered new headphones"
優點： "Good service."
缺點： "only a delay ."
優點： "Direct flight"
缺點： "If you are transiting flying with kids- avoid this carrier like plague. My 10 year old threw up- had air sickness while take off and they offboarded us saying they will keep us for observation. We didn't realize that we would not be able to get tickets on the next flight as it was sold out and the ground staff would want to fleece us for fare difference etc etc. I was traveling alone with 2 kids in a foreign country where I had never beem before and the airline ground staff were horrible. I went through hours or stress and eventually when I broke down in stress they accomodated me on the next flight. I wouldn't recommend traveling with this airline if you are traveling alone with kids."
缺點： "Budget air because knee space is very tight."
優點： "Straight flightl"
缺點： "Lousy food and mediocre service"
優點： "On flight experience is very good, nothing to complain."
缺點： "When waiting for Flight to SFO in Manila, I don't like it. Too crowded, and also there is NO drinking water in the Manila airport! I have to use US Dollar to buy a water and then keep some Pisel in my porket as exchange. If they can have bigger airport for waiting guests, that will be much better! Waiting for bording is taking too long also."
優點： "The crew - Very pleasan, courteous, always with a smile"
缺點： "Boarding, so disorganized."
優點： "Staff was friendly"
缺點： "Manila airport needs quite a bit of improvement"
缺點： "An absolute mess from start to finish. Delays ranging from two hours to 24 hours, employees lying to us at every turn. Was supposed to be a quick layover in Manila en route from HK to SF. Turned out we got in 15 hours late and had to take FOUR flights to get there. (And that was the better outcome - they wanted to delay us 24 hours till we argued!) Never, ever, ever flying Philippine Airlines again. Kayak should put up a warning about the frequent delays/general uselessness of this airline and customer complaints."
優點： "Fast 10 Hour Flight Good Food All Crew Members Celebrity On Board"
缺點： "The kid sitting in front of me..."
優點： "1.) I had 3 seats all to myself. 2.) Nonstop flight 3.) Food"
缺點： "1.) The way one of the crews handled a difficult passenger. Needs re-training on customer service. 2.) Bottled water upon check-in not allowed to be brought onboard. And crew only provided water during meals. One can ask but it's better to do a water round in-between meals like ANA. 3.) Poor boarding process. First announced back rows wld board first and so on. But when boarding started, was a free-for-all."
優點： "The crew was friendly. The food was decent."
缺點： "Manila is terrible for layovers. You must talk to transfer desk and be personally escorted to stay in the terminal and avoid having to reenter the security area. They literally have to process and put every connecting passenger into an elevator -- avoid close connections! Yet if you have a long connection, the terminal has no restaurants or bars, only a couple stands/stores. To make things worse, none accept credit cards. Water is not drinkable and the only way to buy a water is with Philippine Peso or US dollar bills in great conditions (that's right, the dollar bills we had were 'too dirty'). You will get change in peso."
優點： "The food and entertainment was reasonable."
缺點： "I have written a review to the management of Philippine airline and talked to a representative from Kayak, but this trip was extreme to frustrating and me and my fiancé received the worst customer service from Philippine airlines. I would never come back to this airline and I am waiting for the airline to contact me back for my refund."
優點： "Everything was precise and on time from the boarding to landing... Everything was great... The crew was comforting and friendly... The food was good and the entertainment was awesome... There's a lot of movies and games to choose from... The GPS on the entertainment system was amazing as it tells you where the plane is in the world... It also gives you information such as your flight time and duration to air speed and elevation..."
缺點： "The turbulance... But that's not the airline's fault... Although I will say that our trip back to San Francisco, the pilot was a bit harsh on the landing while the trip to Manila, the pilot was amazing... It was smooth as silk landing in NAIA..."